Servedfresh

Hello, The complaint by this customer is completely unwarranted and unnecessaryCustomer was notified of shipment several days ago and [redacted] Priority Mail Tracking information was also provided to customer by emailKind regards, ServedFresh™

Hello, As evidenced by the attached screenshot's customer's order was cancelled almost two months agoSeveral attempts to refund customer were also executedDelay in refund may be due to numerous failed attempts of failed customer payment attemptsCustomer was also informed of this information via email (see attached affirmation of our correspondence) AND telephone yet proceeded to send rude emails using explicit language to our Customer Service staff (see attached)This behavior is unethical and will not be tolerated by ServedFresh™ Kind Regards, ServedFresh™

Hello, Customer's order was delayed due to Medium Risk of Fraud status that returned in our system (see attached)This is an automated process generated by our payment vendor due to multiple failed payment attemptsBased on our records customer's order was since been shipped but customer requested refund afterward.Order was cancelled as per customer requestTo process refund we must first receive returned merchandise from customerKind Regards, ServedFresh™

Hello, We are not sure why we have received this claimPer information provided by the customer, initial item WAS delivered with letter explaining why second item did not ship (see attached letter for delivery confirmation)Back order letter clearly states item will be shipped at a later date.Thus, customer received correspondence indicating exactly what transpiredIn any event, customer indicated they would like to receive (second item) which is scheduled to be shipped shortlyKind regards, ServedFresh™

Good afternoon, Customer received ONE of the TWO items purchased from Order Number [redacted] on July ***, Attached is a screenshot of delivery confirmationCustomer was informed by LETTER, EMAIL, and PHONE of up-to-date order status but continued to bombard our customer service staff with repetitive questions, threats and insults.Per our discussion with customer yesterday, Order Number [redacted] was cancelled and refunded due to customer's incessant disposition regarding a back-ordered item AFTER customer received ONE of the TWO items orderedA a result, customer's order was cancelled and payment for outstanding item was refundedCustomer is not due $Customer is due exactly $as customer already received half of their order originally purchased for $with 20% OFFAttached is a screenshot of the order cancellationKind regards, ServedFresh™

I love the message behind this brand not only do they have cool and fashionable clothing but after receiving my merchandise I was even more impressed with the quality of fabric! Definitely will continue to support this business! Also want to point out the stellar customer service! All of my questions were answered regarding shipment and sizing in a timely manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their productThey also stated that my refund was taking longer than expected because refunds are not a operation function of their websiteI was just issued a merchandise credit and this is unacceptableI am not satisfied with a merchandise credit of $when I was told that within hours, my money spent, $55.30, would be refundedThank you for your assistance with this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Served Fresh Collection regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, Due to an unverified address we have been unable to fulfill customer's orderCustomer was informed via email of this issue and expressed no concerns with re-shipmentSee attached correspondenceCustomer stated claim would be closed and ServedFresh™ would proceed with re-shipment upon receipt of returned parcelKind regards, ServedFresh™

Hello, We are not sure why this customer filed this claimOur Terms & Conditions clearly state all items ship in 7-days not including weekends or holidays when Post Offices are closedAdditionally this item has already been shipped and deliveredProof of Delivery Confirmation has been included with this correspondenceKind regards, ServedFresh™

Hello, Customer is a long standing patron of ServedFresh™ and expressed they did not receive ONE item out of many orders. We fully explained website glitch to customer that allowed purchase of item although not available. Customer opted for refund which we attempted to process... on four occasions.Due to timeframe of order placed, refund attempts were unsuccessful. Customer was mailed payment by check. See attached information for issuance of refund. AND statement illustrating cancellation of order. Kind regards, ServedFresh™

I ordered a T shirt early December for a Christmas giftI have never received the shirt and it is now April firstI tried emailing multiple times and I also got nothing but automated responsesDisappointed with this distributor and I will be calling the number on the website

I've purchased t-shirts with Served Fresh numerous times and love their productThe t-shirt quality exceed my expectations and the flannel material is thick and durableI have made special request to have shipments sent to me before a trip and the customer service department has gone above and beyond to make it happenFor an online base company, they are one of my favorite brands to order fromTheir style designs are unique, the brand quality is exceptional and the packaging upon delivery is detailed and thought out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have read Served Freshs' response and I respectfully disagree I originally placed my order December *, I received of the items and a note that said if I don't receive my last item within weeks that I should call I tried to do that and in fact I gave them more than two weeks and they never answered the phone so I sent a message via [redacted] They only called me AFTER I contacted [redacted] for a refund/complaint I have receipts, social media posts, [redacted] correspndonce, emails where I have tried to reach them to resolve each and every issue and getting a response is hit or missThis originally went through [redacted] customer service who told me I was scammed Because I had talked to MrElijah H [redacted] I closed my case with [redacted] thinking I would get my last item I did not I was also told to return the sweater for exchange and they never picked up the package per *** That is not my fault I have in an email where they said weeks ago my items would be shipped and I would also be reimbursed for all my shipping costs that I have incured My last email to them was on April [redacted] and I still have not received a response My last phone call was yesterday, April [redacted] and no one answers The message says that there phone system is down and has said that for weeks At this point I no longer want to do business with them since they can't provide the merchandise I paid for in full Not only that, they are not taking responsibility for what they are not doing which is making this situation rightI have no reason to go back and forth for four months about clothing I could be doing something else but it's the principle and I work hard for my money! I would like a refund for the shirt, the crewneck and the money I spent sending the crewneck back to them twice I am very disappointed Again, I have documentation of everything but for now I have attached some of the emails as well as my UPS receipts In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, Customer will be mailed a check within 3-days for full amount of their purchase and return shipment of in an effort to resolve this ongoing issueServedFresh™

Hello, We are completely bewildered by this customer's unnecessary claimPer our screenshot attachments, we have ALREADY communicated to this customer what transpired with the aforementioned order, notified the customer by email what transpired, canceled the customer's order, emailed her the cancellation ANDd refunded her in full for this transaction.We find this claim to be a complete waste of the Revdex.com's method and resources to resolve issues as we previously tackled this issueKind regards, ServedFresh™

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I purchased a sweat shirt from Served Fresh on Nov [redacted] (Michael Jackson crew neck)I received the original email which stated that it would take 7-days for the order to shipIt is now Dec [redacted] and I never received any update on the status of my order, however my funds were immediately debited from my accountI'm not sure why it takes them so long to send you a product you purchased but their way of handling things is [redacted] poorI'd advise potential consumers to proceed with caution and if you're looking for a gift for someone to look elsewhere because the shipping is too unpredictableAfter I receive my sweatshirt (God willing) i'm done with them

On Monday, July **, I placed an order for two shirts on the website [redacted] I immediately received an email stating that my order would be processed within 7-daysOn Tuesday, August *, I made my first contact with ServedFresh looking for a status update on my itemsServedFresh then responded that I would receive a tracking number by the end of the weekI did not receive any tracking or shipping information by the conclusion of that weekI reached out to ServedFresh again on Monday, August *, stating that I am growing frustrated with their customer service and that I am still waiting for a tracking number or an update on why I have not received one at this timeWednesday, August **, I received an email stating "We experienced a slight delay with order fulfillment due to the volume of orders placed for the When Doves Cry Tee." They also stated that my items would be shipped early the following weekWednesday, August **, I reached out for a status update since I did not receive a tracking numberI received a generic email stating that someone will get back to me within hoursToday, Monday, August **, I reached out to ServedFresh again stating that I no longer want my items, I would simply want a refund at this pointI do understand that this company does not do refunds only exchanges, however I do not have any items to exchange at this timeI am extremely frustrated with the customer service that I have received thus farI know that I am not the only customer experiencing delays with my itemsIf items will take months to be sent, they should let customers know up front how long items can possibly take to receiveThat way customers can make their own decision to move forward with their purchase and not get stuck waiting for items without any update

Revdex.com: ServedFresh finally emailed me my gift card info at 7:52am on 112916, which is what I asked forIt's a shame that it took me having to contact the Revdex.com in order to get this matter resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]