Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy.
However, as the borrower has provided written authorization to provide your office with this information,
enclosed is a copy of our response mailed directly to the borrower today, February 6, 2017, via UPS 2Day
Delivery. We believe we have addressed the concerns presented.
The enclosed information is for your internal use only and is not to be publically posted.
We will remain in contact with you, as our designated Revdex.com representative, should the
Bureau require any further information.
If you have any further questions, you mayTell us why here...

Revdex.com:
 
first, since the last response was sent I thank you for your assistance, [redacted].  I am upset that the offers even listed in this last letter were never offered to us previously, and that we were never contacted to let us know that our payments were being held.  Then to have to deal with the customer service line, and get misinformation several times, only compounded the issue.  We will be setting up a separate account to do electronic payments, in which we will only keep the amount owed each month for payment.  We still feel that we must check every time with Seterus the payment was received, because due to the mismanagement of our issue we almost lost it all!  I would hope that your company would take it upon itself to own up and remove these items from our credit report.  Thanks again to [redacted], we now feel this issue has been resolved and the auction date was lifted.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:we received a letter from lender stating the $1,076.27 utility bill was there mistake made in May 2015, and was realized in June of 2015, but it is just now being corrected and a new payment was issued for the month of Jan 2016 in the amount of $490.97. Thank you it's about time.
In May of 2015 lender was paid $4,326.57 to keep property out of foreclosure.This included payments of $542.75 for Dec, 2014, Jan, Feb, Mar, April, May, 2015 plus other outrageous fees for attorney and inspections for a total of $4,326.57. this is how they broke it down, this is their payment plus escrow fees...Dec 2014 402.25+111.45 =$513.70, Jan 2015, 402.25+111.45=$513.70, Feb 2015, 402.25+51.17=453.42, Mar 2015, 402.25+51.17=$453.42, April 402.25+140.50=542.75, May 402.25+140.50= 542.75.
These 6 months plus other fees added up to the $4326.57.
June,July,Aug 2015 I also paid $542.75 each month. Sept, Oct, 2015 I paid $623.88 each month. Nov, Dec, 2015 I paid $607.29 each month.
Lender has been overcharging me for over a year. Since Dec of 2014 lender has charged me $7110.35 to Dec of 2015. If my payment should have been $490.97, my total for same time frame should have been $6382.61 leaving a difference of $727.72 that I was overcharged during that time period. Also I paid lender Dec 2014, Jan, Feb, Mar 2015 $1609 ($402.25 per month) That is a total of $2336.72 I have been overcharged during this time.
All I have received from lender is an oops!!! They are sorry for the inconvenience. No mention of a refund or even a credit.
Now my payment is $490.97 and that is still based on a deficiency in my escrow in the amount of $480.89 which if I paid in full my payment would be $450.90. Being the generous people they are, they are spreading the $480.89 over 12 months making the payment $490.97. I feel the lender has overcharged plenty to cover any deficiency, and I should get back the balance of the $2336.72 once the deficiency is taken care of.Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 3,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

May 3, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries...

regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, May3, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 28, 2016, via UPS 2nd Day Air.  We believe we have addressed the...

concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 17, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However, as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, November10, 2015,via [redacted] 2Day Delivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.Enclosure

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, December 23,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at 919.474.6590.Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because: I have not received mentioned letter.  Additionally, I called and discussed letter with Damien who states letter should come sometime and it is delayed due to UPS.  He states that in letter it agrees they received the information in my claim on dates I stated but they need time to process and will be sending me a letter again in 30 days from receipt of current letter.  Seterus is once again delaying for their own benefit with no promise of true resolution. 
Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, September 06,
2016, via UPS 2nd Day Air. We believe we have addressed the concerns...

presented. We will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]: On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower today, June 12, 2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information. If you have any further questions, you may contact me directly at[redacted] Sincerely, Walter M[redacted] Consumer and Government Affairs Seterus, Inc.

June 13, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, June 13, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, September 8,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

May 26, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent inquiries...

regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, May26, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
 
If you have any further questions, you may contact me directly at 919.257.5709.
 
Sincerely,
 
 
Damian G[redacted]
Consumer and Government Affairs
Seterus, Inc.

April 20, 2016
Revdex.com Case No.: [redacted]
Dear [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’...

privacy. As a result, we sent a detailed response directly to the borrower today, April 20, 2016, via
USPS as the return address is a PO Box. We believe we have addressed the concerns presented. We will
remain in contact with you, as our designated Revdex.com representative, should the Bureau
require any further information.
If you have any further questions, you may contact me directly at 919.257.5709.
Sincerely,
Damian G
Consumer and Government Affairs
Seterus, Inc.

The package I received helped me solve a mystery. On my property I had two boxes of siding aluminum to complete the construction of my house. the mortgage company sent safeguard to clean the grass
And that company threw away my material that I needed. It caused me
A lose of over 1000 that I had
To repurchase stuff to complete the house 
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the customer today, November 4, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.