Seterus Inc

Complaint: ***I am rejecting this response because:We have accepted the modification offer and returned the paperwork and payment before the due date. However, our credit is still showing as not having made a payment since last August; we have paid every month and want our credit restored.Sincerely,*** ***

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, November 23,2015, via USPS as the address of record is a PO BoxWe believe we have addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at ***.Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because: this company has done nothing to fix the over charges. I have sent pages showing what I am talking about with over payments in late fees to me? I have many more to show IF there was a way to add more to this message? Seterus has not shown you that they did or did not over charge me and hold my money when it was to be added to my payments? I tried for over days to deal with this company and I can not! They are not a nice company and very rude and I would like for the Revdex.com to try to fix this....how can I sign papers with you or them to get them to release these statements to you?Sincerely,*** ***

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy
Please be advised that although the borrower submitted written authorization to enable the RevDex.com to receive information regarding the loan,we are unable to do so as the borrower is represented by
legal counsel
As a result, we sent a detailed response directly to the borrower's attorney today, October 24, 2016, via UPS
2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as
our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 1,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, April 28, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns
presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear *** ***:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, October 28, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because: The representative from Seterus were entirely, absolutely in now way going to take any steps on their own to provide any level of customer service AT ALLI sat thru NO LESS THAN TEN HOURS on hold, my money IS STILL not returned to me Bank of America sent the letters Seterus required but were in no way going to contact anyone to say they didn't like the verbiage I was told they would have sent a letter!! Sent a letter! A $mortgage payment was sent twice and Seterus requires Bank of America to state the refund is being requested because it was duplicate and not as a result of me not having enough money in my account to pay my mortgage bill! Seterus, for some reason cannot use their own systems to show I made two payments Seterus takes NO RESPONSIBILITY to provide any customer service AT ALL.
Now, as of yesterday, 8/22/2016, I learn that Seterus could not wire my funds back because someone on their end input the wire details incorrectly for Bank of America!! Are you kidding me? I was informed by Gregory P*** on 8/17/that is was possible that wire transfers dont work!! WHAT?? You don't have proper details to (ACA# in this case) to wire funds TO BANK OF AMERICA???? Likely the largest banking institution in the country??? Does this not seem entirely ridiculous??
Now EVERY SINGLE ONE OF MY OTHER BILLS IS LATE AND I AM INCURRING LATE FEES!! I have paid my mortgage on time for five years straight Have required minimal customer service and this level of assistance is pathetic and causing me GREAT HARDSHIP!!
This was my mistake in the first place Big deal! I cannot believe I must remain SO OBLIGATED to play by the rules and Seterus has ZERO obligation to help me or even have systems in place to do so effectively If I could move my mortgage I would love to! I owe late fees on all my credit cards, utilities, cell phoneand I have absolutely no recourse at all
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:my husband spoke to *** *** today and besides being rude - she was absolutely no help *** *** says she will personally submit our request AGAIN but I can't imagaine she'll do it and if she does I expect there will still be no resolution *** *** is very good at double-talking but that is all she was good for Complete waste of timeSorry Revdex.com to waste your time - we appreciate your service *** *** & Seterus get an "F"
Sincerely,
*** ***

*** Please See Attached Documents ***
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent
a detailed response directly to the borrower today, January 29, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

Please see attached documents
Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, January 6, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation
If you have any further questions, you may contact me directly at ***.Sincerely,
Eric K***Consumer and Government AffairsSeterus, Inc

Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent
a detailed response directly to the borrower today, June 8, 2016, via UPS 2nd Day Air. Tell us why here

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the
borrower today, September 11, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHOWEVER, Seterus is still on my credit report for a late payment, which I NEVER had a late payment. To anyone. I have ALWAYS maintained 100% payment history, and it is now 95% due to the claims made by Seterus. They need to rectify that on my credit report ASAP.Sincerely, *** ***

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, September 7, 2016, via UPS 2nd Day Air

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the customer today, August 31, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: ***I am rejecting this response because:Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, April 12, 2016, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

The business responded and requested that the response not be published