Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has now provided written authorization to provide your office with thisinformation, enclosed is a copy of our response mailed to the borrower on February 14, 2017, via UPS 2DayDelivery. We believe we addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may

Complaint: [redacted]I am rejecting this response because: response was delivered but didn't state that 107.00 would be place in suspense the letter stated that any extra payment would beplace in suspense and may also be applied to any fees ; I understand the letter to state that additional payments  1st in suspense and 2nd applied to any fees and regarding in accurate payments reported to the credit bureau I would have to contact however I did receive a copy of all payments , I am still confused as to why they have not reported this information to them . If they aren't going to place the money in suspense I will like to receive a letter stating so Thank you for your assistance in this matter it is appreciated Sincerely,[redacted]

Complaint number [redacted]. Authorization form.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, October 27, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, February 1, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the customer today, September 13, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 3,2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the customer today, October 3, 2016, via USPS as the customer has a PO Box listed as the mailing address.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:
I'm so sorry I never responded.  I  was out of town and then I completely forgot.  I did receive a letter from Seterus stating the address was changed.  Then today I received an email from them stating the address was changed back to the PO BOX address.  I have no idea why this is happening and I can't get any answers when I call.  Everyone I speak to gives me different responses.  My hope is that someone from Seterus would call me, but that has not happened.  And I don't want to speak with front line staff- I have done that many times with no results.  All I want to do is receive my statements at my home address which is the address of the loan I have with them.  I don't understand why that is so challenging. Thank you for everything.  I look forward to your response. -[redacted]

April 13, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent...

inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, April 13, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, February 29, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, November 16 , 2016, via UPS 2nd Day Air.

[redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, January 26, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

I have received a form today that needs to be returned to you. I do not know how to accomplish this. I am to sign to allow you to access my Seterus account and am willing to allow this but I cannot figure out how to sign the form an return it. 
Seterus has made an attempt to resolve the issue but I am still concerned that the date they applied it gives me credit back to the date it should be applied. Their records show that it was recorded on Nov 12th, 2015 but it should be given credit on July 6th. I am still paying interest on the money that accumulated interest between those dates. They have corrected the amount. 
There is still the issue of accepting my money for an appraisal ($350) to drop PMI but nothing has been done to resolve the issue. My phone number is a working number and I have not received any calls attempting to schedule for appraisal. As of Dec 6th, 2015 a time frame of 120 days will have passed and I am still being charged approximately $161 monthly that should have been taken off my bill within a reasonable time frame. I have contacted Seterus at least 3 times checking on this issue.

Revdex.com Case No: [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a...

detailed response directly to the borrower today, February 11, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  On February 10, 2016 I received a letter (attached file) informing me that they had explained the situation by inadvertently applying funds that were intended for principal, interest and escrow to just escrow.  Secondly, they then applied current payments made by me to past months due to their error.  Thirdly,
they then sent me a check inadvertently per their explanation,  that should of been applied to my loan. We are now completely confused as to their distribution of funds.  Now, on February 15, 2016 we received an account statement claiming we owe 6,764.05.  Confused once again,  as we have been told by Seterus representatives that we only owe for the current month.  I have contacted Mr. Damian G[redacted] (Consumer and Government Affairs) with Seterus who told me to call his direct number ([redacted]) and only got voice mail three times, leaving a message to return my call with no response back.  I have contacted customer service and my wife spoke with Mr. Robert M[redacted] with Seterus on February 16, 2016 and was cut off with no intent to call back.  She spoke with Mr. Hugo T[redacted] with Seterus on February 16, 2016 and was told the matter would be resolved.  At this time no one has contacted us back or is the matter resolved to our satisfaction.  We have funds misappropriated, funds sent to us with no idea what they are intended for and meanwhile this continually shows up on my credit as late payments, reason for forclosure due loan being in the rears per Seterus.  This reflects to the credit world as a bad risk and is now
causing me much difficultly with other credit companies.  Obviously, Seterus has many problems from the lower departments to the supervisory levels.  It seems we have no success via normal communications and request your intervention in this matter to hopefully correct this  as well as future damage to my credit.   The longer this takes the more fees they tack on.  The letter is at best.......is confusing and leaving us bewildered as how this company can operate in this manner.  I reiterate, I will and would like media attention.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the customer today, December 13,
2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information.

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 9,2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.