Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy.
However, as the borrower has provided written authorization to provide your office with this information,
enclosed is a copy of our response mailed directly to the borrower today, September 14, 2016, via UPS 2Day
Delivery. We believe we have addressed the concerns presented.
The enclosed information is for your internal use only and is not to be publically posted.
We will remain in contact with you, as our designated Revdex.com representative, should the
Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, October 22, 2015,via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, August 4, 2015, viaUPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the...

borrower today, August 14, 2017, via UPS 2DayDelivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, August 9, 2017, via UPS 2DayDelivery. We believe we have addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

I received a response from Seterus (attached) today. They finally took off the Attorney block giving me access to their website but there is NO information available on the site i.e showing my detailed payment history, interest, insurance or monthly charges. They do offer a payoff amount but absolutely nothing else. They state that since I have a discharged bankruptcy under the Truth in Lending Law that I am not able to receive this info which was part of my original complaint.
 
They also did not address the issue of why they aren't reporting to the credit bureaus so in essence their response did not address my complaint
 
Best regards,

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 4,2015, via[redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.We are unable to identify Ms. [redacted] as our borrower. Please be advised that we notified Ms. [redacted] ofthis today, April 27, 2017, via UPS 2Day delivery.It is our policy to not publicly...

disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be advised that although the third party submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan, we are unable to do so as the borrower is represented bylegal counsel and the account does not belong to the third party.As a result, we sent a detailed response directly to the borrower's attorney today, April 27, 2017, via UPS 2ndDay Air. We believe we have addressed the concerns presented. We will remain in contact with you, as ourdesignated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 
As [redacted] is represented by legal counsel, we are unable to provide you with any details surrounding the loan without his counsel's written authorization allowing us to do...

so.
 
However, please be assured that we have responded directly to [redacted] legal counsel today and have addressed the issues raised in his correspondence.

Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent...

a detailed response directly to the borrower today, June 16 , 2016,  via UPS 2nd Day Air.Tell us why here...

Complaint: [redacted]
I am rejecting this response because:  The following paperwork proves my initial argument.  It shows a receipt of papers that I submitted to the company proving that I was working with Seterus on either a short sale or deed in lieu, however, there is still nothing saying whether the home went into foreclosure or whether it was a deed in lieu.  I insist that all the paperwork was submitted for a deed in lieu of foreclosure, however, Seterus to this day has never sent me any paperwork in regards to a foreclosure or deed in lieu.  I still contend that the information submitted to the credit bureaus is wrong and am requesting that once again the foreclosure be taken off due to Seterus making a mistake.  When I called Seterus, the person on the phone even told me it was a short sale and then corrected herself saying it was a deed in lieu.  When I said that it was reported as a foreclosure on my credit report, she told me that was a how a deed in lieu was reported, but she was wrong.  All I know is that I was working with someone and submitting all the paperwork needed, hence the paperwork they sent me showing proof of a receipt of documents sent along with a letter from Seterus acknowledging me trying to work with them.  Once again, I'm asking that Seterus remove the foreclosure from my credit as there obviously is a mistake.
Sincerely,
[redacted]

I was unable to attach the previously requested documentation without accepting or refusing. I sent an email to Revdex.com & did not get a response on how to upload the document. Because it was time sensitive I submitted it the only way I saw how. Thank you.

Complaint: [redacted]I am rejecting this response because: We spoke with a Carla A[redacted] Consumer and Government Affairs, Seterus, Inc [redacted] - She listened to are complaints - But rush us off the phone after we quoted several examples of missed align mortgage payments due to their action. We give dates, times, and check numbers for her to reference - We attempted to ask more questions but she would not entertain them at this point - She stated; " she would call us back" but wouldn't say when! She was very short and direct during the conversation. Her final comment: "I will research into it!"Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower’s attorney today, June 8, 2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]
Sincerely,
[redacted]
Consumer and Government Affairs
Seterus, Inc.

Complaint number [redacted]. Authorization form.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 3,2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, March 14, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has now provided written authorization to provide your office with thisinformation, enclosed is a copy of our response mailed to the borrower on February 14, 2017, via UPS 2DayDelivery. We believe we addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, February 1, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the customer today, October 3, 2016, via USPS as the customer has a PO Box listed as the mailing address.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.