Seterus Inc

Complaint: [redacted]I am rejecting this response because:The paperwork that was sent in the response from Seterus, asked that we fill out the same paperwork that we have filled out several times already.  The errors made on past paperwork was stuck in the back office, due to poor service and advice from the Seterus representatives, in filling out these papers.  Then when we call and call and call.  We are always told it is being processed, until we get angry, and get transferred.  Then they tell us something was done wrong and tell us how to do fill it out wrong again.  We are at our wits end and can only fear how many people have lost homes due to your terrible service. 
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, October 16, 2015,via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]
I am rejecting this response because:1.  The Seterus website failed to alert me that NO payment would be automatically made from my account for 45 days.2.  The Seterus website stated that the new payment, with the increase in payment towards principal, would process within the next 45 days. NO WARNING was given that all payments would be stopped.3.  This is a clear issue for the IT Department of SETERUS, Inc. to address.  It is not the actions of the consumer.  I have never been late in paying the mortgage.  My record is clear and I can prove it.4.  Finally, SETERUS never emailed me and never sent a UPS letter to my home.  I did receive, by U.S. mail, a letter stating that the payment was late.  This later arrived the first week of August.  5. My payment was made by phone July 18, 2017 by phone when I discovered that the July payment had not gone through as an EFT.     
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, October 23, 2015,via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 16, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]: On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower today, June 17, 2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information. If you have any further questions, you may contact me directly at[redacted] Sincerely, Sharron B[redacted] Consumer and Government Affairs Seterus, Inc.

Dear Consumer,
Seterus understands the urgency regarding providing a response in a timely manner, however, researching returned and or un-cashed checks takes time to research. Please accept our apologies for any inconvenience  this may cause.
Thanks,
Consumer and Government Affairs Dept.
Seterus, Inc.

[redacted],I am not able to pull up the information for this case.  The loan number given is invalid and I cannot locate this loan with the address, phone number, email address or name of [redacted]Can you please obtain the correct loan number or if the loan is under and different...

name?Thank you.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 23, 2016,  via UPS 2nd Day Air.

Complaint: [redacted]I am rejecting this response because: I faxed a written document from [redacted] dated December 10,  2015 to Seterus stating that $1625.26 was debited from my account, payable to Seterus on 9/16/2015 and as of 12/10/2015 this payment has not been refunded back to my account.  Also, I faxed a copy of the same document to Revdex.com 1/6/2016, Attn: [redacted], fax#206-431-2211, on 1/6/2016.
I called Seterus and they confirmed that they had received the fax and would investigate further. I have called the telephone number on the response letter from Eric K[redacted] repeatedly, left messages and have not received a call back. [redacted] Have called at various times through out the day, only to receive voice mail. I  have been calling his number ever since I received the letter signed by him. All to no avail.
Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, September 8 , 2017,  via UPS 2nd Day Air.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the customer today, July 11, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:
1. No documents were provided to support Seterus' claim that it is against their policy to share customer information. Without sharing information with the Revdex.com, resolution will be impossible. I am giving my permission to share that information.
2. Despite verbal requests for a hard copy of the August 1, 2016 statement, I have never received it. It is missing from Seterus' site as well. I have gone onto Seterus' site daily to see if it has been posted.That is the statement that will show the information in question, and that might satisfactorily resolve this problem.
3. No written support for the conflicting information I received from Seterus' representatives and managers was provided upon initial request.
4. Seterus should be held responsible for the misinformation I've consistently received beginning on August 25, 2016.Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, January 29, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]
I am rejecting this response because: Seterus has not returned my phone calls regarding the reimbursement of escrow funds (Seterus' escrow handler, Loretta LLC, paid property taxes for my former home after they had already been paid at the closing - so property taxes in the amount of $1,545.08 were paid twice)My town's tax collector returned the property tax payment to Loretta LLC.  I have called Damian G[redacted] (person from Seterus who responded to Revdex.com) twice (Feb 28 and March 1) and he has yet to respond to my request to have the money refunded to me.Although Seterus claims to have requested the 30 day late be removed from my credit report, I have yet to see that this is true.  Upon receipt of a clean credit report and the overpaid property taxes ($1,545.08), I will not be satisfied with Seterus' response.
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower today, June 2, 2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]
Sincerely,
Sharron B[redacted]
Consumer and Government Affairs
Seterus, Inc.

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the borrower today, April 7, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 23, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.Tell us why here...

Complaint: [redacted]I am rejecting this response because: they never responded as statedSincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, April 18, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.