Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 23, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the customer today, December 21, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, December 29,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower today, June 2, 2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]
Sincerely,
Sharron B[redacted]
Consumer and Government Affairs
Seterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the customer today, August 31, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the borrower today, April 7, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 22, 2016, via UPS 2nd Day Air.  We believe we have addressed the...

concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. However, we sent a detailed response...

directly to the borrower today, May 28, 2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]
Sincerely,
[redacted]
Consumer and Government Affairs
Seterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, August 24, 2015,via USPS. We believe we have addressed the concerns presented. We will remain in contact with you, as ourdesignated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, December 2,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Initially starting in August 2015 numerous serious issue with Seterus was occurring. False report claiming active bankruptcy was submitted by Seterus to my credit report. Seterus quit generating monthly statements. Seterus for 4 months denied any of this was occurring. Numerous other services Seterus would not provide. Eventually in December 2015 Eric K[redacted] of Seterus sent to myself numerous letters and statements regarding those and other issues. Issue of complaint today is referring to Eric K[redacted] sent a statement declaring that the issue of not generating monthly statements and not mailing the monthly statement to my home address has been corrected and could take 2 months to occur. I received December2015 and January 2016 monthly statement mailed to my home address. Seterus now does not generate the Feburary statement and Seterus once again claims that is not true. Their is no statement for February and no digital statement on record. Seterus denies that but will not confirm that a statement has been mailed... Eric K[redacted] no longer will communicate anything to me or assist in correcting this reoccurring problem
These issues have been going on since October 2012, many complaints filed Seterus fixes the issue after months and hours of phone calls and then a few months later the issues are back.. Why?????

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, August 24, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 29, 2016,  via UPS 2nd Day Air.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, August 29, 2016, via UPS 2nd Day Air.  We believe we have addressed the...

concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, July 15, 2016,  via UPS 2nd Day Air.

I received the payoff quote the same day I requested it after all the "drama" and communication from the call center rep saying it would be 7 to 10 days.
I am not sure if I should proceed with my complaint as this point since I got what I needed.
However, I do think their policy to say it will take 7 to 10 days in very misleading and creates a lot of unnecessary emotional energy for the customer and the customer service rep.
 
Thank you for the follow up.
[redacted].

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly...

to the customer today, March 31, 2017, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower's counsel of record today, April 12, 2016, via UPS 2nd Day Air.  We believe we...

have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:still have not received the Insurance checkthe damages done to my premises that they hd
 
have so I can get my roofs repaired.
Sincerely,[redacted]