Seterus Inc

Another reminder stating information in the "second notice"  dated September 22, 2015 to Payment Research Department at Seterus a payment in the amount of $2,400.00 (two months mortgage payment $1152.00 plus extra) was processed from our [redacted] Account and delivered by March 4th to Seterus was not applied to our mortgage payments. A customer service rep, stated in one of the conversation that I as a customer need to state where my monies are applied to. Through conversations it is believed that part of the $1200.00 was put into escrow. I never received a confirmation on that. I requested in the September 22, 2015 letter for it be reviewed to assure where those dollars went. I expected it to be applied to our monthly payment so it would be current. Through the months of this 2015 year.. we are behind because of that. I too wonder as if it was applied to the escrow account, that balance to date should be a larger amount. In asking for explanations and reassurance of payments applied this issue also needs to be addressed. To date it has not been. Nor was it in the explanation that was delivered by second day delivery that Ms. Sharron B[redacted] sent.  I have attached both letters that were sent to Seterus for your reference. I am willing to forward any information or clarify any information I have sent to you for support. THANK YOU for your time!---------- Forwarded message ----------I am attaching another document for reference. This is the monthly statement we receive from Seterus. You will see that the July and August payments are not received as they are not recorded. This issue is not closed. I understand we are behind, but the payments we have made have not been applied.On Fri, Oct 30, 2015 at 9:06 AM, [redacted] wrote:I am choosing to send you the attached information. One document is from Seterus received by second day UPS. The other from my [redacted] union, [redacted]. Please see the mixed communication of this July 1st, 2015 payment that is not credited to our mortgage as of this date.Upon receipt of the Seterus letter, I phoned Ms. Sharron B[redacted] and left her a message regarding the communication on her listing of the activity that she sent. It states it was returned... you will see on the [redacted] communication that it was not. My money is somewhere! It is not resolved! And Ms. Sharron B[redacted] has not yet returned a call to me. I left a detailed message and requested her to return my call. As of today, the 30th of October at 9:04am, I have not heard from her.Thank you,[redacted]On Thu, Oct 29, 2015 at 3:16 PM, [redacted] <[redacted] wrote:I am responding to the email we received today from you. The issue HAS NOT been resolved. Please advise the information received from Seterus last week was same communication information previously. My monies have not been returned to my bank NOR have they been applied to our mortgage loan.Please do not close this file![redacted] and [redacted]--  [redacted]@gmail.com

May 26, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent inquiries...

regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, May26, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
 
If you have any further questions, you may contact me directly at [redacted].
 
Sincerely,
 
 
Damian G[redacted]
Consumer and Government Affairs
Seterus, Inc.

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response...

directly to the borrower today, January 4, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.
If you have any further questions, you may contact me directly at [redacted].Sincerely,
Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

May 26, 2016
Revdex.com Case No.: [redacted]                            
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent...

inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, May26, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
 
If you have any further questions, you may contact me directly at [redacted].
 
Sincerely,
 
 
Damian G[redacted]
Consumer and Government Affairs
Seterus, Inc.

Complaint: [redacted]I am rejecting this response because: I will consult my lawyer to see what he advise me to do in this matter. Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, May 24, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, October 25,2017, via UPS 2Day Delivery. We believe we have addressed the concerns presented.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, April 4, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note after we confirmed the desire to mediate through the Revdex.com, we received a phone call from Seterus telling us we had been approved for a mortgage modification. Our first payment is due May 1st, 2016. 
Thank you for keeping the complaint open all this time and for your assistance. If there is anyway you can let [redacted] B. know of the outcome, we would appreciate since she helped us with our situation. 
At this point , we consider the issue resolved.
 
Sincerely, [redacted]

I did finally receive the information and this issue currently has been resolved.  Thank you for your help in this matter, I sincerely appreciate it.

April 13, 2016
Revdex.com Case No: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent...

inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, April 13, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, August 23, 2016,  via UPS 2nd Day Air.

We addressed the issues presented previously and suggest the consumer provide the Better Business Bureu with authorization in order to share this information with the Revdex.com.
 
June 8, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. S[redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, June 8, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
 
If you have any further questions, you may contact me directly at [redacted].
 
Sincerely,
 
 
Damian G[redacted]
Consumer and Government Affairs
Seterus, Inc.

Hello [redacted], I wanted to let you know we received a letter from Seterus in regards to our mortgage written by the same representative that sent the Revdex.com the response. However, the letter does not resolve the issue.It does not say they would give us the forbearance requested or lower payments. He even insists the payments they had outlined in the first documents they sent us in the summer are smaller then the "original"ones. This is not true if they mean the payments we were making to Chase before the loan was sold to Seterus.The new mailing has no amounts/numbers or due dates of any sort. Should we contact the representative ourselves? Can the Revdex.com continue with the complaint or do we need to open a new one?Please advise how to proceed.Thanks again for your help.[redacted]

Complaint: [redacted]
I am rejecting this response because:    The response I received was superfulus BS.   Seterus started harassing me with two phone calls per day starting in July lasting a month.  I find it difficult to believe any organization can justify this kind constant harassment to anyone.  The third and the tenth of July I specifically asked that they stop and they continued.  It seems now that they are now initiateing a written campaign of harassment as since I received the letter about ending the phone calls, I receivedd a letter from Seterus every day!!  No one should be subjected to the antics of the organization.  If you have any ability to avoid them, do so at all costs.
Sincerely,
[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, June 10, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly...

to the borrower today, June 03, 2016,  via UPS 2nd Day Air.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, August 7, 2015, viaUPS 2Day Delivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.Enclosure

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the borrower today, February 19, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:Seterus, has NOT once called me from previous' complaints about the error with my "Escrow Account".  I have already called my State Attorney about their practices and their cover-up on why my escrow account appears to be in a NEGATIVE shortfall.  The company continues to blame my town officials when in fact it's their error.
I want this CORRECTED IMMEDIATELY! I WILL NOT accept anything other than it being corrected and apology letter for going through this hassle. Additionally, I have also contacted the local t.v station to let them know about their account practices.
[redacted]