Seterus Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** After months of delay this issue has finally been resolved and the resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:Other than repeating the facts that I submitted to the Revdex.com, Seterus, Incdidn't provide any reason why they declined the offer and how they would be prejudiced or hurt by honoring this offer againThey just simply detailed the facts that I wrote.Seterus, Incnever took their time or effort to even notify me in any way shape or manner that they will discontinue sending me any correspondence and they will start sending all correspondence to *** ***I believe that this is unfair and if I would know this I would of make other arrangement to assure that I receive any and all correspondence from Seterus.I hereby request not to accept the reply from Seterus, Incand ask them to honor the streamline no doc mod.Sincerely,
*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. Please be advised that although the borrower submitted written authorization to enable the Revdex.com to receive information regarding the
loan,we are unable to do so as the borrower is represented by legal counsel. As a result, we sent a detailed response directly to the borrower's attorney today, February 22, 2017, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy
Please be advised that although the borrower
submitted written authorization to enable the Revdex.com to receive information regarding the loan,we are unable to do so as the borrower is represented by legal counsel
As a result, we sent a detailed response directly to the borrower's attorney today, March 1, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, June 20, 2016, via UPS 2nd Day Air

Reference: Complaint ID# ***
I am unable to fill in the form from the email that you sent, also I am unable to print the form that you sent. can you please fax it to *** with a fax number or email address to send it back. Thank you
Sincerely,
* *** ***

June 10,
Revdex.com Case No.: ***
Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiries
regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the third party today, June 10, 2016, via USPS as the mailing address is a PO Box. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, September 2,2015, via *** 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because:
As usual Seterus is talking a lot and saying nothingTheir response did nothing more than restate their policy and make statements about my history with themThey claim that I had numerous returned checks when in actuality I had over the month period that they referencedThere was a 3rd check return charged that was again a screw up on their part as the payment I sent in was applied to our escrow account (admittedly by mistake) instead of our loan payment. I sent them a money order for the exact amount of our monthly payment that was applied to our escrow account which should have never had a deficit (again due to their error)The attachment is the check that they returned claiming that it was not a guaranteed check but of course our bank clearly confirmed that the funds must be in the bank and are withdrawn at the time the check is mailedThey kindly mentioned in their reply that there were no current late fees due at this time as if they did us a favor when in fact I paid all of the imposed fees in the check wired (same day) to avoid another ridiculous late fee due to their incompetenceOur claim and requested restitution remains the sameCorrect our credit history to reflect on time payments, refund all late fees and remove us from their ridiculous pay to make payment list.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Due to the history of mistakes on the account I would like to see some constant accurate statements before closing this form of communication.Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to
the borrower today, March 16, 2017, via UPS 2Day Delivery. We believe we have addressed the concerns presented

May 19,
Revdex.com Case No.: ***
Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiries
regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the third party today, May19, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information
If you have any further questions, you may contact me directly at ***
Sincerely,
Damian G***
Consumer and Government Affairs
Seterus, Inc

Complaint: ***I am rejecting this response because: Seterus still is not addressing the problem of their tax department making tax payments on our tax account without proof of delinquencyThis has been ongoing since last JuneThey have refused to correct itAs a result, all of our extra principal payments have been held in an unnecessary escrow account and prevented us from paying down the principalEvery effort we have made has been rejectedIn December, we were approved to refinance through another mortgage company only to find that Seterus added on another additional year of escrow to our payoff amountThis is outrageousWithout funds to hire an attorney, we are forced to wait for Seterus to "review our complaint"Seterus is reviewing, not an objective outside review boardIs there any way an outside independent auditor can look into this? Seterus is not looking into it as a professional companyThey want to hold money in escrow to make interest.Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, June 21, 2016, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, August 14, 2015,via UPS 2Day DeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc.Enclosures

*** Please See Attached Documents ***
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent
a detailed response directly to the borrower today, January 15, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

*** Please See Attached Documents ***
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent
a detailed response directly to the borrower today, January 28, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because: Payment left our checking account on July 1st, in the amount of $1,Seterus response on paper states, July 20th, 2015, $1,was returned by borrower's bank as unable to locate accountAs well as the payment on August 14th, in the amount of $1,was returned by borrower's bank as unable to locate accountMonies have not been applied to our mortgage, nor where they retuned to our checking account in which bill pay was used for the July paymentAugust payment was via phone from Seterus to withdrawl the amount from our accountNeither of these payments are showing as paid or receivedBasically my money is somewhere and its showing we are late for two payments
I too have contacted the bill pay of *** *** *** previous known as *** *** *** *** for supportSeterus is telling them they applied the July paymentSee attached two documents for support
Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 23,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, August 23, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information