Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, May 18, 2016, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed
response directly to the borrower today, September , 2016, via UPS 2nd Day Air

Hello ***
I will be sending a fax Daft form from staples in a couple hours
I also wanted to let you know Seterus sent me a letter that had a fake name and number to contact Damian G*** ***He said it was the wrong number and hung up on meIn the letter it also states it sent me a signed copy of affidavit of short saleIt's not in the envelope and I never asked for itI have all my documents
Just wanted you to be awareLet me know if you need me to fax that letter to you as well
Thanks
***

Seterus responded with a copy of the welcome packet that they sent me That was not the basis of my complaint I did not dispute that they sent me a welcome package The packet is useless as it contains no valid information as it only explains how to read a statement that I have not received, where to send a payment, and that they are now my lender
By law Seterus must send me a statement with my beginning balance within days of the transfer Seterus did not and as of today, June 17, I have not received any statements from Seterus I am now sending in my third payment (May, June, and July) without any invoice or information from them with the exception of a blank invoice (no amount due or anything) Apparently my payment has increased based on their confirmation of receipt that they provided only because I filed this complaint Other than that response, they have never even verified that I made any payments
As stated, I am not receiving a monthly statement or invoice It is up to me to remember to pay them each month and the payment as I am not receiving statement or invoices
I have not received information on changing my homeowners insurance over to them
I am not in agreement with my ending balance from ***, the lender that sold them my loan I overpaid *** on my escrow payment and they were to apply that money to my principal which did not happen There is also misapplied funds that *** did not address
Thank you
Complaint: ***I am rejecting this response because:Sincerely,*** ***

April 20,
Revdex.com Case No.: ***
Dear *** ***
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’
privacyAs a result, we sent a detailed response directly to the borrower today, April 20, 2016, via
UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information
If you have any further questions, you may contact me directly at ***
Sincerely,
Damian G***
Consumer and Government Affairs

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 1,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

Complaint: ***I am rejecting this response because:*** ** signed the release*** is the only executor on file with Seterus incAll new bills and any other paper work from Seterus goes to *** *'s address in care of, for *** ** Seterus Inc has been speaking, and handling all business associated with *** account, with ***, since April I can send a copy of the billing statement showing ***s name and address c/o *** if necessary.Also, Seterus was sent a written request (per policy) to release all information on what was thought to be a lien but was later said to be a utility bill in the amount of $1,that Seterus paid and are now charging us forSeterus could not give us any information on who was charging this bill, who it is charged to, or the address where it was chargedSeterus just paid it and forwarded the charges to the mortgageNow it is up to us to figure out where and from whom the charge came fromI know this has nothing to do with why I am responding to this letter but I wanted this on record.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I received a letter stating I still currently owe April payment...which I noted in my complaintThe letter did not provide a decision on application that was sent in December nor did it explain why the process they note as days on paperwork has not happened months laterIt explained the modification section does not take phone calls...and the bill collectors field calls and provide updates as given Yet to date I have nit received an "update"In fact the letter said "we apologize for any confusion in regards to process"....which makes it seem like the customer is at fault...even though their own paperwork said a response would be rendered within daysI'm not confused at allTheir business practices are suspect and an audit should occur.
Maybe training the "customer service representative" to say that their company doesn't have a modification unit that speaks with the customer unless "they need to clarify information" and that they are not privy to information pertaining to modification applications would be less confusing
Sincerely,*** ***

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, July 12, 2016, via UPS 2nd Day Air

Complaint: ***I am rejecting this response because:
We are asking for your assistanceOn November 3, we faxed a copy of our complaint to Seterus and *** Home LoansBelow are copies of the letters we have sent to them addressing Regarding Mortgage Abuse, Repeated Errors Press Conference.We are requesting to to speak with Both Seterus and *** Home Loans to resolve these problems and return us to payment status.Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are
unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, March 9, 2017, via UPS 2ndDay AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as ourdesignated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the third party today, July 19, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, January 4, 2017, via UPS 2nd Day Air

Looking for a "valid" Payoff quote from Seterus Need a true payoff figure for a closing date of October based on the recent payment activity to the account We have closed on the loan but need a recent payoff quote from Seterus to *** ***
The quote should be based on a "payoff statement expiration date" of 10/30/2015.
Payoff should be faxed immediately to***

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, August 7, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Rather than adjusting my payment to reflect date originally received in early October 2015, they have now modified it to reflect receipt as of mid-December 2015. Seterus is acting in utter bad faith when the requested correction was simply to adjust payment receipt date from early November to early October. Modifying the date to mid-December has worsened an already erroneous matter, and indicates Seterus representatives are willfully acting negligently or without minimal professional competence.
Please continue to work to assist me to resolve this complaint. I am also soliciting legal assistance to pursue a civil matter against Seterus for negligent and/or fraudulent behavior relating to this matter.Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, April 25, 2015, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
we sent a detailed response directly to the borrower today, November 23,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Walter M***Consumer and Government AffairsSeterus, Inc

Seterus continues to send generic responses when I file complaints this matter is serious which concerns property and the possible lost of my home with a family of four becoming homeless Again I wait for Seterus to begin a detailed and serious explanation why they are still in business with the way situations are handled I have done some investigation of my own on the company and base on other consumers they are the top worst