Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, June 28, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns
presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: ***I am rejecting this response because:Sincerely,*** ***

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the
customer today, August 9, 2016,
via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

April 20,
Revdex.com Case No.: ***
Dear *** ***
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’
privacyAs a result, we sent a detailed response directly to the borrower today, April 20, 2016, via
UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information
If you have any further questions, you may contact me directly at ***
Sincerely,
Damian G***
Consumer and Government Affairs

Complaint: ***I am rejecting this response because:
I received a letter stating I still currently owe April payment...which I noted in my complaintThe letter did not provide a decision on application that was sent in December nor did it explain why the process they note as days on paperwork has not happened months laterIt explained the modification section does not take phone calls...and the bill collectors field calls and provide updates as given Yet to date I have nit received an "update"In fact the letter said "we apologize for any confusion in regards to process"....which makes it seem like the customer is at fault...even though their own paperwork said a response would be rendered within daysI'm not confused at allTheir business practices are suspect and an audit should occur.
Maybe training the "customer service representative" to say that their company doesn't have a modification unit that speaks with the customer unless "they need to clarify information" and that they are not privy to information pertaining to modification applications would be less confusing
Sincerely,*** ***

Complaint: ***I am rejecting this response because:*** ** signed the release*** is the only executor on file with Seterus incAll new bills and any other paper work from Seterus goes to *** *'s address in care of, for *** ** Seterus Inc has been speaking, and handling all business associated with *** account, with ***, since April I can send a copy of the billing statement showing ***s name and address c/o *** if necessary.Also, Seterus was sent a written request (per policy) to release all information on what was thought to be a lien but was later said to be a utility bill in the amount of $1,that Seterus paid and are now charging us forSeterus could not give us any information on who was charging this bill, who it is charged to, or the address where it was chargedSeterus just paid it and forwarded the charges to the mortgageNow it is up to us to figure out where and from whom the charge came fromI know this has nothing to do with why I am responding to this letter but I wanted this on record.Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 1,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, January 4, 2017, via UPS 2nd Day Air

Looking for a "valid" Payoff quote from Seterus Need a true payoff figure for a closing date of October based on the recent payment activity to the account We have closed on the loan but need a recent payoff quote from Seterus to *** ***
The quote should be based on a "payoff statement expiration date" of 10/30/2015.
Payoff should be faxed immediately to***

Complaint: ***I am rejecting this response because:
We are asking for your assistanceOn November 3, we faxed a copy of our complaint to Seterus and *** Home LoansBelow are copies of the letters we have sent to them addressing Regarding Mortgage Abuse, Repeated Errors Press Conference.We are requesting to to speak with Both Seterus and *** Home Loans to resolve these problems and return us to payment status.Sincerely,*** ***

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, August 7, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, July 12, 2016, via UPS 2nd Day Air

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the third party today, July 19, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are
unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, March 9, 2017, via UPS 2ndDay AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as ourdesignated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the customer today, October 13, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, April 25, 2015, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, February 16, 2016,
via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, July 22, 2016, via
UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information