Seterus Inc

We apologize for any inconvenience. This is a non borrower and we are updating our records to have the phone number removed

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, March 30, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, March 02, 2017via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will
remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the
borrower today, July 27, 2017, via UPS 2Day Delivery.We believe we have addressed the concerns presented

Authorization form attached Please note that since opening the complaint, the payment check has been received I will note, however, that it is highly improbable that Seterus sent a detailed response to me via *** 2nd day air on October as I have not received this document Also, it is funny that they mentioned this method of delivery was used, as I have been told time and time again, from their management, that the only way they can send correspondence, etcout was through *** After waiting for my check, I begged them to send it to me through an expedited carrier, even to the point that I would pay for the postage, and they stated that it was not their policy This furthermore proves to me that Seterus is completely inept in showing that they are "concerned for their customer base"

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the
borrower today, July 19, 2017, via UPS 2Day Delivery.We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

Complaint: ***
I am rejecting this response because:My complaint has not been resolved and my mortgage company continues to show my payments as delinquent. I am current on my payments, I have proof of my payments and they took my January payment and did not put it towards my installment payment. They misappropriated my payment and have not and apparently will not, give my attorney documentation authorizing and/or showing or proving what they money went to. I brought my payments current in December of 2016. I have made timely payments every month since. This company is horrible and has hundreds of complaints against them. Something needs to be done about this
Sincerely,
*** ***

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be
advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, December 11, 2015, via UPS2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, asour designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at ***.Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 28,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

*** Please See Attached Documents ***
Attached documents redacted by Revdex.com

*** Please See Attached Documents ***
Dear *** ***:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, November 3,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because: until I receive the information I have repeatedly asked for.Sincerely,*** ***

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, March 1, 2016, via United States Parcel Service (USPS). We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
We are unable to identify *** *** ** *** as our borrower. Please be advised that we notified the appropriate parties of this today, March 2, 2016, via UPS 2Day
delivery

*** Please See Attached Documents ***
Dear *** ***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
we sent a detailed response directly to the borrower today, October 23, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,*** G***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because:I was told a couple weeks ago that a letter was sent to me via UPS second day airI never received a letterI do not accept this responseI would like credit for fees that I would not have incurred had Seterus given me the information I requested when I requested itI provided all the proper documentationIt should have never been an issueIf adequate notes would have been taken by employees of Seterus everyone there would have been aware that *** *** was an unmarried woman and she was deceasedThey would not have constantly called me asking to speak with "him"I would have been able to pay the balance of the loan in fullSincerely,*** *** ***

Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response
directly to the borrower today, December 24,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, April 25, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns
presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly
to the borrower today, February 12, via UPS 2Day Delivery. We believe we have addressed the concerns presented

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, August 4, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc