Seterus Inc

Complaint: ***I am rejecting this response because:I did not receive a responseI received a notice from Revdex.com stating you will be forwardin my complaint to Seterus, Inc If there is a response from Seterus, IncI did not receive it, so I am not accepting nor rejecting their response. Sincerely,*** ***

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the customer today, October 13, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, February 16, 2016,
via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, July 22, 2016, via
UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, December 21,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the third party today, June 23, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Please tell me what a quit claim isI've notified Seterus about my divorce when it was completed and I asked if I could complete a release of liability or something to that nature, to remove his nameThey advised me that they couldn't do that, and I would have to refinance the loan to remove his nameThe deed has been in my name alone since my divorce in

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, September 18,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, July 6, 2016, via UPS 2nd Day Air

*** Please See Attached Documents ***
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent
a detailed response directly to the borrower today, January 19, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the
borrower today, February 15, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

Complaint: ***I am rejecting this response because It does not address my concerns of Seterus' inability to provide ACCURATE and TIMELY responses to the customerBecause of their shortcomings, I was denied the right to put a contract in on a houseNo, they have not provided any sort of resolution to the problemStaff is not knowledgeable, leading to multiple calls with WRONG information, causing more aof a delay in an already LONG drawn out process to get a documentI want ot see what they will do to improve all of thisI can not wait to be done with themFor reference, go look at the facebook page created...called Seterus scumbagsIt's not just me
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I called the number they gave in the response and it does not belong to anyone from Seterus IncA young guy answered and said he gets many calls looking for this company. Sincerely,*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, July 14, 2016, via UPS 2Day Delivery. We believe we have addressed the concerns presented.
The enclosed information is for your internal use only and is not to be publically posted
We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. However, as the borrower has provided
written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, March 24, 2016, via UPS 2Day Delivery. We believe we have addressed the concerns presented

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, August 26, 2015,via UPS 2Day DeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at ***.Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc.Enclosure

To: Revdex.com and Seterus, i.eDamian G***,
We do not accept the apology from Seterus offered by MrG***MrG*** apologized for "not communicating the process to complete a refund" when his apology should have been for not following the company policy and refunding our money since we did, indeed, meet the criteria to have our money refundedHe says in the attached letter:
"In order to complete a refund it is generally a day hold unless we receive documentation specifically expressing the funds in question will not be returned on a bank letter head." I suppose you meant, MrG***, that Seterus needed to receive documentation on bank letterhead, and not that the funds in question would be returned on the letterhead! At any rate, Seterus did not provide a template for what the letter should contain, so the letter sent by *** ***, dated 11-16-should have been enough to release our moneyI would have been more impressed, MrG***, if you had simply acknowledged that Seterus had no intention of refunding our money, regardless of the policy or any documentation received on bank letterhead.
We ask again that Seterus sell our loan to another lenderYes, we realize we can go into any lending institution and have the loan refinanced, but we are not in the wrong here
Still extremely dissatisfied,
*** ***

I am writing to let you know my loan assumption has finally been approved and resolved.*** *** * *** *** * *** ** *** * *** *** *** *** *** ** *** *** *** * *** ** *** * *** * * *** * * *** *** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, April 12, 2016, via UPS 2nd Day Air. We will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
we sent a detailed response directly to the borrower today, August 18, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc