Seterus Inc

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, we sent a detailed response directly to the borrower today, Junly 27, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at ***Sincerely,Eric K***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly
to the borrower today, June 1, 2017, via UPS 2Day Delivery. We believe we have addressed the concerns presented. The enclosed information is for your internal use only and is not to be publically posted

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
we sent a detailed response directly to the borrower today, August 4, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at***Sincerely,Walter M***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because: I have two other mortgage loans with *** ** *** since way before my bankruptcy I filed years ago, and *** ** *** has been giving me, monthly loan statements without doing anything
I'm asking Seterus Inc, to do the same, that is to provide monthly loan statements.Attached is an example of a statement I need form Seterus.Sincerely,*** ***
*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, July 8,2016, via
UPS 2nd Day AirWe believe we have addressed the concerns presentedWe
will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information

The business responded to this complaint but asked that its response not be published

Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a
detailed response directly to the borrower today, June , 2016, via UPS 2nd Day Air

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 17, 2016,
via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information

*** Please See Attached Documents ***
Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced caseIt is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy
However, we sent a detailed response directly to the borrower today, June 1, 2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information
If you have any further questions, you may contact me directly at ***
Sincerely,
*** ***
Consumer and Government Affairs
Seterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, September 01, 2016, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, September 1, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the customer today, July 19, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear Ms***:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, October 12, 2015,via *** 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, July 27, 2016, via UPS 2nd Day Air

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 13,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, February 19, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: Seterus did not professionally satisfy or adequately answer the consumer in detailIn fact, on January 25th after numerous calls from the consumer on and before this date at exactly 1:PM EST, call lasting minutes and seconds, a Mr*** stated to consumer that" NO day late was being reported or would be reported." This after the fact that the Seterus organization had already reported to the credit bureaus. In fact, no call was placed or emailed to the consumer that Seterus's website was reporting an error to the consumerPlease have Seterus provide detailsConsumer has already stated that consumer records will be turned over to Fannie Mae and the Federal Consumer Protection BureauThis would include phone data and email data to support claim and noone from Seterus was reporting to consumer an error in their system.Please keep in mind that consumer was given again CONFIRMATION NUMBER from Seterus website that on November, 14, at 12:pm ESTFOR PAYMENT.Confirmation NUMBER WAS ***Consumer has received letters from Seterus, one dated March 7, from Michael ***, Consumer and Government Affairs with no mention of the dates and times Seterus was or attempted to correspond to me about their website "mistake and error." The other is dated April, 14, Again with no mention of their website error and a one line "apology" that a Mr*** and other members of Seterus had given consumer concerning incorrect information to this the accountConsumer can provide such documents if Revdex.com requests.Again as to why Seterus cannot give the Revdex.com a response as they are required and also to the Federal Consumer Protection Agency and to Fannie Mae as it is being investigated as well.Regards,*** ***

Complaint: ***
I am rejecting this response because:Upon receipt of the information Seterus has sent to me I will make a determination if their response is satisfactory
Sincerely,
*** ***