Seterus Inc

Complaint: ***
I am rejecting this response because:Upon receipt of the information Seterus has sent to me I will make a determination if their response is satisfactory
Sincerely,
*** ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 14,
2016, via UPS 2nd Day AirWe believe we have addressed the concerns
presentedWe will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information

I have not received anything from SETERUS
Attached find authorization form requested
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the
customer today, August 17, 2016,
via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information

Complaint: ***I am rejecting this response because:
I have received the latter from UPS and it is saying the same thing I said early and they are still charging me the late fee'sso I called them and spoke to Heidi and she spoke to her supervisor and they applied the August payment to the wrong account ageneBut the supervisor Andi Z*** is going to fix every thing.Sincerely,*** ***

*** Please See Attached Documents ***
Dear *** ***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a
result, we sent a detailed response directly to the borrower today, October 20, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

Complaint: ***I am rejecting this response because: Seterus did not professionally satisfy or adequately answer the consumer in detailIn fact, on January 25th after numerous calls from the consumer on and before this date at exactly 1:PM EST, call lasting minutes and seconds, a Mr*** stated to consumer that" NO day late was being reported or would be reported." This after the fact that the Seterus organization had already reported to the credit bureaus. In fact, no call was placed or emailed to the consumer that Seterus's website was reporting an error to the consumerPlease have Seterus provide detailsConsumer has already stated that consumer records will be turned over to Fannie Mae and the Federal Consumer Protection BureauThis would include phone data and email data to support claim and noone from Seterus was reporting to consumer an error in their system.Please keep in mind that consumer was given again CONFIRMATION NUMBER from Seterus website that on November, 14, at 12:pm ESTFOR PAYMENT.Confirmation NUMBER WAS ***Consumer has received letters from Seterus, one dated March 7, from Michael ***, Consumer and Government Affairs with no mention of the dates and times Seterus was or attempted to correspond to me about their website "mistake and error." The other is dated April, 14, Again with no mention of their website error and a one line "apology" that a Mr*** and other members of Seterus had given consumer concerning incorrect information to this the accountConsumer can provide such documents if Revdex.com requests.Again as to why Seterus cannot give the Revdex.com a response as they are required and also to the Federal Consumer Protection Agency and to Fannie Mae as it is being investigated as well.Regards,*** ***

*** Please See Attached Documents ***
Dear Ms***: On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced caseIt is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy
However, we will be sending a detailed response directly to the borrower via day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further informationIf you have any further questions, you may contact me directly at *** Sincerely, Walter M*** Consumer and Government Affairs Seterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, March 4, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

*** Please See Attached Documents ***
Dear *** ***:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever,
we sent a detailed response directly to the borrower today, October 22, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at ***.Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

Hello ***
I will be sending a fax Daft form from staples in a couple hours
I also wanted to let you know Seterus sent me a letter that had a fake name and number to contact Damian G*** ***He said it was the wrong number and hung up on meIn the letter it also states it sent me a signed copy of affidavit of short saleIt's not in the envelope and I never asked for itI have all my documents
Just wanted you to be awareLet me know if you need me to fax that letter to you as well
Thanks
***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, May 18, 2016, via UPS 2nd Day Air. We believe we have addressed the
concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Seterus responded with a copy of the welcome packet that they sent me That was not the basis of my complaint I did not dispute that they sent me a welcome package The packet is useless as it contains no valid information as it only explains how to read a statement that I have not received, where to send a payment, and that they are now my lender
By law Seterus must send me a statement with my beginning balance within days of the transfer Seterus did not and as of today, June 17, I have not received any statements from Seterus I am now sending in my third payment (May, June, and July) without any invoice or information from them with the exception of a blank invoice (no amount due or anything) Apparently my payment has increased based on their confirmation of receipt that they provided only because I filed this complaint Other than that response, they have never even verified that I made any payments
As stated, I am not receiving a monthly statement or invoice It is up to me to remember to pay them each month and the payment as I am not receiving statement or invoices
I have not received information on changing my homeowners insurance over to them
I am not in agreement with my ending balance from ***, the lender that sold them my loan I overpaid *** on my escrow payment and they were to apply that money to my principal which did not happen There is also misapplied funds that *** did not address
Thank you
Complaint: ***I am rejecting this response because:Sincerely,*** ***

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response
directly to the borrower today, August 17, 2016, via UPS 2nd Day Air

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 27, 2016,
via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, March 1, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed
response directly to the borrower today, September , 2016, via UPS 2nd Day Air

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy

June 14,
Revdex.com Case No.: ***
Dear Ms***:
On behalf of Seterus, Inc., I am responding to your recent inquiries
regarding the above-referenced cases
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response directly to the third party today, June 14, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information