Seterus Inc

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.
 
However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, December 13, 2016, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.

Complaint: [redacted]I am rejecting this response because: This has already been done like I stated before. This is a stall tactic that Seterus is using.Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, October 27, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because: First I had my homeowners insurance policy with [redacted] insurance since I had obtained this house in 1994. I have had a long standing relationship with this company. Yes I was late paying my homeowners insurance policy from May 10-June 3 but where was it written that I needed Seterus to obtain homeowners insurance for me. I never authorized it nor did I make such an agreement. I never had a problem with my original lender [redacted] and since I was transferred to Seterus from my original lender I do not think I should be held accountable for their choices.Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the...

borrower today, April 6, 2017, via UPS 2Day Delivery.We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

Complaint: [redacted]I am rejecting this response because: It does not resolve the issue. I will see if the information they are requesting is available. If so I will provide it to them through an attachment. Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower today, June 1, 2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]
Sincerely,
[redacted]
Consumer and Government Affairs
Seterus, Inc.

Complaint: [redacted]I am rejecting this response because:  The bank I am trying to get a loan through states the credit report from Equafax states I am being reported as a "foreclosure", not a deed in lieu of as Seterus claims.  In addition, Seterus stated at the time I turned back in the property, it would only show up on my credit reports for 2 years, not 7.  If it were going to stay on for 7 years anyway, then why would I have opted for the deed in lieu of foreclosure?  It seems like, had I made Seterus jump through the hoops and do the full foreclosure it wouldn't have made a difference in the way it is being reported. 
The bottom line is that one of the banks is wrong.  Either the one I'm applying to can't read a credit report or Seterus is reporting the wrong information.  Before doing the deed in lieu of foreclosure, I made very sure this was not a problem after 2 years.  So if that info was wrong then Seterus lied to me just to make it easier on them.  At the time, this was a very smooth process with Seterus and now they want to change the rules and keep it on for 7 years. 
Again, I request you report the information we agreed to at the time of the deed in lieu of was handled.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Seterus did not comply to my request(s) until I made a formal complaint. See attachment enclosed. . .Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, May 20, 2016 , via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:
I still have not heard back but Seterus prefers to send via UPS Letter.  Attached is the notification they provided me and on the second page they state they will send a follow up letter once Bank of America replies with any Incentive Payments they may have provided.  The bottom line, they are claiming to have provided me a payment in December of 2011 that was an incentive payment but my numbers aren't matching up with theirs.  They don't even show a category on it, just "principal reduction" which if I remember correctly, when they took over my account in Sept 2011 (roughly) the forwarding balance was incorrect.  
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want my escrow payment back for October and NovemberSincerely, [redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]: On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. However, we sent a detailed response directly to the borrower today, June 10, 2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information. If you have any further questions, you may contact me directly at [redacted] Sincerely, Sharron B[redacted] Consumer and Government Affairs Seterus, Inc.

Complaint: [redacted]I am rejecting this response because: when I contact B of A, they didn't say I owe this $250.00 legal fee which they have already paid on my behalf.  If B of A paid this $250.00 and I am responsible for it, this $250.00 should show as balance due in my account, and B of A never said anything like that, nor can I see it from my ending statement with B of A in September 2015.I have consulted with a lawyer, but he said he has to charge me fees for him to fight for this charge, and his fees may exceed $250.00 which is not beneficial to me.  I really have no other options but I have to say again for the record, that dealing with Seterus has been a totally and complete nightmare for me since day 1.  I was doing fine with B of A after my modification and I have paid my bills on time and I have not had any issues with B of A.    Seterus may made me to pay for that $250.00, but it doesnt mean that I am gong to like it.  Its not just with this $250.00, but its for other poor customer service issues I have had dealing with Seterus since October 1, 2015.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
After 3-4 weeks on inaccurate and rude responses to my attempts to clear up Seterus's $12,000.00 accounting error on my mortgage, I had to visit the company office in person twice, and still do not have a detailed and accurate accounting of the status of my mortgage. This is a company that made a $12,000.00 error on a mortgage, did not have any direct lines of any one person in the company that I could speak with over the phone, and that sent me a notice of intent to initiate a foreclosure if I did not pay $17,000.00 by June 20th, 2016 ( a new number pulled seemingly from thin air.)  Sending me a letter without an accurate update is not an adequate response. Additionally, the most recent letter I have received from Seterus states they made an accounting error, does not apologize for such a ridiculous and substantial financial mistake for a company entrusted with servicing home loans, and states the error was corrected May 24th, but that my updated loan payment is now due May 1st, 24 days PRIOR  to the error being corrected. This is unacceptable.
This company should be audited for fraudulent accounting practices. All it takes is a quick online search to see that the "escrow error" they claim happened with my account seems to happen to most new loan transfers that Seterus' purchases. Furthermore, advice should be given that the best way to handle this is an in-person visit, with a demand for an assigned person with a direct line to further investigate and correct the accounting errors made by Seterus. (It should also be noted that there is security in place, one has to be buzzed into the building, the receptionist is behind plexiglass, and your "in-person" meeting is also through very thick plexiglass, akin to visiting an inmate in jail. Clearly this company is quite used to infuriating its customers with its fraudulent business practices and has precautions in place because of this.)
Until I receive an accurate account statement of my loan with the correct escrow and monthly payment amounts, as well as an apology from the company, and reimbursement for lost wages due to dealing with their accounting error, this matter is not closed. This has eaten up hours of my valuable work time, and caused extreme emotional distress and undue stress for me, and all because of the companies fraudulent practice of attempting to secure money that is not owed on a loan. This type of business practice seems learned from huxters such as Donald Trump and the implementers of pyramid schemes, and should not be something allowed in the business of servicing home loans. Shame on Fannie M** for even engaging in business with this company.  And again, I would urge the Revdex.com to re-evaluate how it scores companies, as the "B" rating for Seterus is laughable. Just because a company responds to a complaint in writing does not mean it is adequately responding to the actual problem.
Sincerely,[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the...

third party today, June 22, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:  Seterus did not properly address the issue of not sending me monthly statements to the property address.  As of this date I have received only 1 statement from them.  I have repeatedly asked that the statements be sent to the property address yet they can only accomplish that if it is sent via [redacted] or [redacted].  They are more than willing to take my money but cannot provide adequate customer service.  I am thoroughly disappointed with this company.  No resolution in sight with them.Sincerely,[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response directly to the...

borrower today, February 16, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.