Seterus Inc

Complaint: [redacted]I am rejecting this response because: They didn't provide details on the charges.  Simply sent me a form letter with a name of the fee.  I would like the invoice from the fee and details that align with it.  You can't send a letter with simply stating this is what it is for, a copy of my deed and trust and assume that additional transparency and due diligence isn't warranted.  I would like the actual invoice from the 3rd party vendor that was used to perform the services.  Attached is a picture of the letter sent.
 
Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, September 15, 2016,  via UPS 2nd Day Air.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, October 31, 2016,  via UPS 2nd Day Air.

I started a complaint last month with this same company. It was complaint # [redacted]. This complaint was closed because I did not send back a release of information form to the Revdex.com. I did not respond because as soon as Seterus heard I filed a complaint, they sent a letter refusing to close my escrow account. When I spoke with Seterus I was told that there would be no reason for me to follow up with the Revdex.com because they could not help me anyway. I have continually tried to speak to them regarding this, and have been told wrong information(which only put me further behind) or I was hung up on. I tried talking to supervisors, but was hung up on every time by those supervisors. My husband and I got the name of their supervisor, Rhonda Wilson. We tried to contact her several times, and finally were informed that she refused to speak with us and that we needed to deal with this in writing. I have since sent an email to [email protected] as instructed and have heard nothing. I requested that they reanalyze my escrow account since they will not close the account and again have heard nothing. There is no reason why I am paying $618 per month to an escrow account when I am paying my home insurance and real estate taxes myself, and there is no money coming out of said escrow account. I am getting nowhere with the company! All I ever get is ATTITUDE from each and every representative, or I get hung up on! HELP! This has been four months of frustration and rudeness, aggravation and misery! I give permission to the Revdex.com to correspond with Seterus regarding my account(loan number [redacted]) and personal information-this is includes by phone, email, or in writing.
My escrow account should have been closed, but since they won't close it, I would like it reanalyzed. I should not have to pay to an escrow account that is not paying anything out. I also want some actual customer service-none of this attitude from the get-go.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, September 14,
2016, via UPS 2nd Day Air. We believe we have addressed the concerns...

presented. We will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.   It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.   However, as the borrower has provided written...

authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, February 02, 2017, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, January 8, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

June 1, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, June 1, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
 
If you have any further questions, you may contact me directly at 919.257.5709.
 
Sincerely,
 
 
Damian G[redacted]
Consumer and Government Affairs
Seterus, Inc.
 
Please authorize the Revdex.com so we are able to give insight into the inquiry.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy.
However, as the borrower has provided written authorization to provide your office with this information,
enclosed is a copy of our response mailed directly to...

the borrower today, January 30, 2017, via UPS 2Day
Delivery. We believe we have addressed the concerns presented.
The enclosed information is for your internal use only and is not to be publically posted.
We will remain in contact with you, as our designated Revdex.com representative, should the
Bureau require any further information.

Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However, as the borrower has provided written...

authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, December 2, 2015,via UPS 2Day Delivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.Enclosure

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not really satisfactory to me. I wish other people out there do not have to go through what I have been through with this company. I still have not gotten a refund from them for paying loan off early. It should not take 76 days from payoff to receive letter from them to the court house. I was told they have 30 to 45 days from payoff or they are to get fined. I am not happy with this company and by looking at all the complaints of a lot of other people it is just a shame. I have been homeless since February 16, 2015 when our fire took place and we lost everything. So no I am not really satisfied with them. They rip hard working people off and nothing is done about it.  Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I have documents contradicting what [redacted] states in her response letter.  Chase did report to the agencies that they transferred/sold our loan to Fannie Mae.  1) Seterus acknowledged that they are servicing the loan on behalf of Fannie Mae in a letter dated Nov 8, 2016 (copy attached).  2) Additionally, on January 26, 2017 I faxed Seterus a copy of our credit report (confirmation copy attached) which states Chase transferred/sold our loan to Fannie Mae (page 5 of report attached).On December 2, 2016 (copy attached) Seterus sent us a letter confirming they "submitted a change to the major credit reporting agencies to show that our loan was paid in full on September 17, 2015".  As previously requested we would like Seterus to notify all credit reporting agencies that the loan was paid in full September 17, 2015.
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, September 24,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, August 25, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, January 20, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, December 14,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, November 17,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because: What about taxes and insuranceSincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, September 22,
2016, via UPS 2nd Day Air. We believe we have addressed the concerns...

presented. We will remain in contact
with you, as our designated Revdex.com representative, should the Bureau require any further
information.

We feel that they a re still not honoring their original bill sent to us which is fraudulent on their part. Which is frustrating because now that means they could send us a bill at any time with any amount and expect us to know what we should pay with no communication. While they did forgo the late fee. There  is still the issue of not honoring their bill. 
Complaint: [redacted]Sincerely,[redacted]