Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, August 23, 2016,
via UPS 2nd Day Air. We believe we have addressed the concerns presented....

We will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, March 30, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]
I am rejecting this response because: The gentleman states my statement was mailed out on January 12th but was not. It is dated the 12th of January but was not sent out till after the 20th. The reason I know this is because when I call to complain I was told the statements had not been sent out yet because they were trying to get the tax statements out with the statements.  I received my statement on the 28th of January. They state that they will send out the statements 4 days after the grace period which makes it the 19th of the month. It then takes a week to get to me via postal service which now puts mt statement 26th. My statement should be delivered no later than the 15th of each month.  Do they have some kind of coupon book they can send me so I can make my payments instead of waiting for my statement?   
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, Junly 27, 2015, viaUPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, March 3, 2017, via UPS 2DayDelivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 9,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,[redacted] K[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the...

borrower today, June 30, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, July 13, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, May 31, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly...

to the borrower today, February 17, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response...

directly to the borrower today, March 10, 2016,
via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information.

Please see attached. Issue has not been resolved.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

April 13, 2016
Revdex.com Case No: [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy....

As a result, we sent a detailed response directly to the borrower today, April 13, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, April 8, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, November 18,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, August 21, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because: The payment and principal reduction for April is still misapplied into the escrow account. Payment for May paid on April 25th  was misapplied to April because April's mistakes have not been dealt with. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, November 18,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at 919.257.5709.Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because: I called Seterus on the 15th before any late fees would have been accrued.  They told me the payment was processing and not to worry about it. "Give it a couple of days" The agent supposedly notated that we called in about the payment. We called back on Monday the 20th and they told us we had insufficient funds.  The agent told us to get information showing that we had sufficient funds and they would waive the late fee.  We called back with the bank  information and that agent (Cody)  said no record of crediting the late fee.  So, then we talked with a supervisor (Andi) she told us we had entered the account information incorrectly. Because of this there is a late fee.  She offered to cut the late fee in half as a peace offering. We told her no. Andi would not give us an answer as to why they did not let us know on the 15th that the account information had not been entered correctly. They knew this on the 15th and late charges are not due until after the 16th.
In the response sent they indicate that "We decline to waive the $5.00 website Speedpay fee and the $93.68 late fee assessed on June 16, 2016, as these fees are considered valid and due."   We feel these fees are not valid.  We specifically called in to makes sure that we were not late with our payment.
Sincerely,[redacted]