Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, March 30, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, Junly 27, 2015, viaUPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, March 3, 2017, via UPS 2DayDelivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has now provided written...

authorization to provide your office with thisinformation, enclosed is a copy of our response mailed to the borrower on June 8, 2017, via UPS 2DayDelivery. We believe we addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since I will need to wait the 45 days that it could take the credit bureaus to make updates.  If they are not fixed within that time frame I will take further action. Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the...

borrower today, June 30, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, August 23, 2016,
via UPS 2nd Day Air. We believe we have addressed the concerns presented....

We will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, July 13, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, August 21, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because:  I received the letter yesterday 7/18/16.  They did provide me with a new escrow analysis and payment history and have finally fixed my account after 5 mths and obviously only because I sent in this compliant.  They never addressed why their customer service sucks and why it took 5 mths and me putting in a compliant with the Revdex.com to get anything fixed on my acct.  This is just totally unacceptable the hours and time I spent having to deal with this company.  They need to look into their processes and fix what is broken so other people don't have to experience what I had too.  This caused a lot of stress in our lives.  Attached is the poor letter I received from them.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I called Seterus on the 15th before any late fees would have been accrued.  They told me the payment was processing and not to worry about it. "Give it a couple of days" The agent supposedly notated that we called in about the payment. We called back on Monday the 20th and they told us we had insufficient funds.  The agent told us to get information showing that we had sufficient funds and they would waive the late fee.  We called back with the bank  information and that agent (Cody)  said no record of crediting the late fee.  So, then we talked with a supervisor (Andi) she told us we had entered the account information incorrectly. Because of this there is a late fee.  She offered to cut the late fee in half as a peace offering. We told her no. Andi would not give us an answer as to why they did not let us know on the 15th that the account information had not been entered correctly. They knew this on the 15th and late charges are not due until after the 16th.
In the response sent they indicate that "We decline to waive the $5.00 website Speedpay fee and the $93.68 late fee assessed on June 16, 2016, as these fees are considered valid and due."   We feel these fees are not valid.  We specifically called in to makes sure that we were not late with our payment.
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, November 18,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, November 18,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at 919.257.5709.Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because: The payment and principal reduction for April is still misapplied into the escrow account. Payment for May paid on April 25th  was misapplied to April because April's mistakes have not been dealt with. Sincerely,[redacted]

April 13, 2016
Revdex.com Case No: [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy....

As a result, we sent a detailed response directly to the borrower today, April 13, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Supporting Documents Redacted by Revdex.com [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, May 31, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly...

to the borrower today, February 17, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:
I am rejecting the response from Seterus as there is no clear explanation for the increase.  The company’s response was to print up escrow statements and send them with a form on how to read them.  I know how to read them and have them in my records.  I am also aware that California state law allows them to keep up to 1/6 of total disbursements in escrow.  However, including the 1/6 the numbers still do not add up. (Interestingly, when I spoke to management he said the 1/6 rule was not applied in my case) I have had prior mortgages and this was never an issue…if payment increased it was for the amount necessary either due to increase in taxes, insurance or both.   They also stated that I have to option to pay the shortage amount to avoid increase of escrow, which I will not do as the numbers do not add up to proposed increases.  Sincerely,[redacted]