Seterus Inc

I have attached the authorization form that [redacted] sent me. Thanks,

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the borrower today, February 19, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:The information sent by Seterus Inc., in the UPS package was a projected escrow for 2016, it is NOT what I asked for and does not solve the issue. It shows a negative balance which is impossible since a payment was applied to the shortage in escrow in February of 665.31 in addition to my regular escrow payments monthly of 253.74.   I ASKED FOR AN AUDIT OF THE ACCOUNT from August 2015 to date 2016.  The total balance paid in escrow for 2016 should be 1014. 96 plus the 665.31 that was paid to them in repayment of the 646.20 for lower insurance they paid in December 2015. The escrow balance should show 1034.07.  It is my belief that through a very unorganized and non-communicative system of escrow, insurance and uninformed customer service personnel, that payments has been misapplied, liability insurance was charged to this account in August when the problem with the insurance began, and the refusal to correct the errors or audit the account.  They say they have applied the check..but to what did they apply this check to.  The escrow was run in November, it showed a shortage and my payment went up a few dollars, however, I waited until that process was done before changing my insurance as the premium to the old insurance had already been paid EARLY-although I had called both customer service and the insurance division ad advised I had new insurance. Escrow paid the old insurance at 938.00 and then in December again the new insurance at 646.20.  A check(665.31) was issued to me, sent to the company and applied incorrectly by them-ALTHOUGH CLEARLY MARKED FRONT AND BACK...ESCROW DEPOSIT ONLY.  That was cleared up on February 6, 2016. But this does not explain why my current escrow shows $343.79.  When the escrow was balanced in November the only thing they paid out was the extra insurance and the property taxes which have dropped every year for the past three years. I chopped the insurance by 300.00. I would like a complete audit of the account.  I want to know where the 665.31 went to and what happened to all escrow funds totaling 1014.96 for 2016 since there have been no bills due. Once someone is willing to discuss that with me, then I will have received a proper response.  This is a legal requirement by this lien holder. I will prosecute as this is not accountable to my satisfaction as an error has been made. Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, January 4, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because:
Seterus has done nothing to make this issue right. The letter they sent me basically said the customer service rep in question answered all I'd my questions and concerns. They don't care that she was rude, condescending, and disrespectful. They said their reps are not assigned to specific accounts so there is no way to guarantee that I won't have to speak to Miss R[redacted] again. Nothing satisfactory about a company that defends the unacceptable behavior of their employees. We will be refinancing with a different company as soon as possible. Seterus has terrible customer service.
Sincerely,
[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.   It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly...

to Ms. [redacted] today, February 8, 2017,  via UPS 2nd Day Air.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, October 9, 2015,via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

Dear Ms. [redacted]: On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. However, a detail response will be sent directly to the borrower via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information. If you have any further questions, you may contact me directly at [redacted] Sincerely, Walter M[redacted] Consumer and Government Affairs Seterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, August 24, 2015,via UPS 2Day Delivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.Enclosure

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 3,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Good morning [redacted],In response to the email we received below, we have approved authorization for the Revdex.com to receive a copy of our response mailed to the borrower on 9/10/15.The attached information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.Thank you.Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.[redacted]@seterus.com
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, September 29, 2016,  via UPS 2nd Day Air.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, December 8,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because:
Mr. G[redacted] from Seterus did call me today and  explained that he had called the Ellsworth County Register of Deeds and he was told by Ellsworth that my Lien Release was finally recorded with the correct fees enclosed, and then was mailed back to Seterus on 12/4/2015. Mr. G[redacted]'s then explained to me that he would overnight the documents to my residence once he received the recorded Lien Release. 12/9/15 will be 6 months since I paid my loan off...until the recorded Lien Release is in my hands I can not afford to close this issue with Seterus after so many attempts to get this accomplished over the last 6 months. Once I receive the document from Seterus I will gladly release Seterus from this complaint. I explained to Mr. G[redacted] that I will call him immediately the day I receive the recorded Lien release from Seterus. Today is the first time in 6 months of weekly contact with Seterus that I actually feel like someone has finally heard my concerns and they have taken a personal interest in resolving this matter.
Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.   However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly...

to the borrower today, September 1, 2017, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, December 8,2015, via USPS. We believe we have addressed the concerns presented. We will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.
 
However, as the borrower has now provided written authorization to provide your office with this information, enclosed is a copy of our response mailed to the borrower on December 23, 2016, via UPS 2Day Delivery.  We believe we addressed the concerns presented.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, January 29, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy.
However, as the borrower has now provided written authorization to provide your office with this
information, enclosed is a copy of our response mailed to...

the borrower on January 30, 2017, via UPS 2Day
Delivery. We believe we addressed the concerns presented.