Seterus Inc

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the borrower today, February 19, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent...

a detailed response directly to the borrower today, January 4, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because:  Seterus did not properly address the issue of not sending me monthly statements to the property address.  As of this date I have received only 1 statement from them.  I have repeatedly asked that the statements be sent to the property address yet they can only accomplish that if it is sent via [redacted] or [redacted].  They are more than willing to take my money but cannot provide adequate customer service.  I am thoroughly disappointed with this company.  No resolution in sight with them.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the...

third party today, June 22, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted]
Good morning [redacted],In response to the email we received below, we have approved authorization for the Revdex.com to receive a copy of our response mailed to the borrower on 9/10/15.The attached information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.Thank you.Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.[redacted]@seterus.com
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Dear Ms. [redacted]: On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. However, a detail response will be sent directly to the borrower via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information. If you have any further questions, you may contact me directly at [redacted] Sincerely, Walter M[redacted] Consumer and Government Affairs Seterus, Inc.

[redacted] Please See Attached Documents [redacted]
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a...

detailed response directly to the borrower today, December 8,2015, via USPS. We believe we have addressed the concerns presented. We will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, September 29, 2016,  via UPS 2nd Day Air.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, August 24, 2015,via UPS 2Day Delivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.Enclosure

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.   It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly...

to Ms. [redacted] today, February 8, 2017,  via UPS 2nd Day Air.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, October 9, 2015,via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.   However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly...

to the borrower today, September 1, 2017, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.

Complaint: [redacted]I am rejecting this response because:
Seterus has done nothing to make this issue right. The letter they sent me basically said the customer service rep in question answered all I'd my questions and concerns. They don't care that she was rude, condescending, and disrespectful. They said their reps are not assigned to specific accounts so there is no way to guarantee that I won't have to speak to Miss R[redacted] again. Nothing satisfactory about a company that defends the unacceptable behavior of their employees. We will be refinancing with a different company as soon as possible. Seterus has terrible customer service.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Mr. G[redacted] from Seterus did call me today and  explained that he had called the Ellsworth County Register of Deeds and he was told by Ellsworth that my Lien Release was finally recorded with the correct fees enclosed, and then was mailed back to Seterus on 12/4/2015. Mr. G[redacted]'s then explained to me that he would overnight the documents to my residence once he received the recorded Lien Release. 12/9/15 will be 6 months since I paid my loan off...until the recorded Lien Release is in my hands I can not afford to close this issue with Seterus after so many attempts to get this accomplished over the last 6 months. Once I receive the document from Seterus I will gladly release Seterus from this complaint. I explained to Mr. G[redacted] that I will call him immediately the day I receive the recorded Lien release from Seterus. Today is the first time in 6 months of weekly contact with Seterus that I actually feel like someone has finally heard my concerns and they have taken a personal interest in resolving this matter.
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 3,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, December 8,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response...

directly to the borrower today, June 27, 2016,  via UPS 2nd Day Air.

Complaint: [redacted]I am rejecting this response because: THERE WAS NO SUCH PAPERWORK SENT TO THAT ADDRESS STATING A FORECLOSURE WAS TAKING PLACE. Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy.
However, as the borrower has now provided written authorization to provide your office with this
information, enclosed is a copy of our response mailed to...

the borrower on January 30, 2017, via UPS 2Day
Delivery. We believe we addressed the concerns presented.