Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.   However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly...

to the borrower today, June 8, 2017, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.    The enclosed information is for your internal use only and is not to be publically posted.   We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Hi [redacted],
Seterus did not address the issues in the complaint. 
There are two concerns: 
1)   Please provide me an itemized invoice reflecting the total lawyer fees inclusive of the date the activity took place
2)   Please provide me a detailed answer as to WHY (on 3 separate documented occasions) I was told that the "reinstatement good through" date of 4/30/2015 MENT that IF I paid you the amount listed in the "reinstatement letter".... that's all that would be owed.  It was explained that the legal fees were estimated through the "reinstatement good through" date on the letter.  
Seterus sent me an intent to foreclose letter, demanding an additional $3,000+ payment to be made by 12/20/2014 otherwise they will foreclose. 
FYI
I had another house in foreclosure at the same time with [redacted] bank therefore asked them the SAME question.  Once I paid the amount in their "reinstatement letter" my next payment was my mortgage payment.  Hence why I've got great documentation on this situation!   Seterus began billing me for additional lawyer fees and additional amounts that were not in the "reinstatement letter".   In addition, I called Seterus in May, June & July and was directed by their customer service staff to disregard the amount reflected on the monthly statement as it can take up to 90 day's for legal & financing to be updated.
Have a*´¨)          ¸.•´¸.•*´¨) ¸.•*¨)                              (¸.•´ (¸.•´ *                           Wonderful day! [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the...

borrower today, May 19, 2017, via UPS 2Day Delivery.We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.

Complaint: [redacted]I am rejecting this response because:
- The address is incorrect and incomplete.  My property address is not [redacted].  My property address is [redacted].
- This is not a solution.  The letter I was provided merely states what I have been told over the phone.  After repeatedly contacting Seterus on my own accord, I was previously told that there have been issues with communication with the HOA.  To my knowledge a lien has not been legally placed on the property by the HOA.
- I would like a solution to this issue.  I have been in the process of trying for a deed in lieu for 14 months, far above the average time for closing.  I would like to know EXACTLY what is required from me on my end.  I would like to have one point of contact to avoid being ran in circles every time I call to check on the status of the property.  Each time I call I am told something different - that I need to submit a different document.
- I was told during my last call on 6/6 that the deed in lieu was denied & that I have to start again from the beginning.  I do not want to have to begin this time-consuming process again for a FOURTH time.  Because I have relocated, I also do not have the resources to continuously have someone at the property to grant access to the condo.  
- I was "approved" for a Mortgage Trial Modification that I did not apply for & will not/cannot participate in. I cannot afford to keep this property & cannot make any payments.  Again, I would like to successfully complete a deed in lieu in a timely fashion, which now seems impossible. 
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, September 15,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at[redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, September 4,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, August 19, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] 
What is going on with my case regarding Seterus Mortgage. I have reached out to you a bunch of times, but don't seem to be getting any answers to my concerns with them. I have addressed the title issue with them on trying to clear it before proceeding with my Deed in Lieu. 
 
I want answers to what is [redacted] or Sharron B[redacted] going to do in regards to my relocation expenses, I can't keep living with the people I'm with, they hsve informed me that I hsve to leave soon. 
 
Please respond as soon as possible. 
 
[redacted]
[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However,...

we sent a detailed response directly to the borrower today, August 14, 2015,via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

[redacted] Please See Attached Documents [redacted]
Dear [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 4,2015, via [redacted] 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because:
they are only notifying us that they are sending me a responseSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  The response, in no way, addresses the issues and Seterus has failed to comply with my direct RESPA Request for specific information that could possibly confirm and verify once and for all, who the actual possessor/owner is!  This has been going on with nasty old Bank of America for nearly five years now and it is a commonly known fact that Bank of America passes on accounts they are trying to aggressively foreclose on the  try and rectify a basically empty file.  I hope you are aware of the recent 10th Circuit Court Ruling here in Colorado that is allowing the case to proceed against Bank of America and Urban Settlement Services for RACKETEERING CHARGES of which I am a victim of.  I have nearly 4 feet of proof to confirm this and Seterus is just being used as a pawn in this huge financial scandal.  The Courts are fast changing their approach to all this fraud that involves fabricated, forged, and phony documents used by Bank of America and all its affiliates and I will be adding Seterus to the list of co-conspirators in this very important ruling by the Colorado Courts.  Seterus already has a bad rating, so this is just confirmation of more of the same.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: My check was received on January 10th, 2017 and it should be applied that day not 2 weeks later. With interest being charged on a remaining balance and compounded daily, I am not getting full credit with the delayed application date. Additionally, I do not understand how I could be charged for future interest. Charging me for interest in January, for the debt that is due in February and March, seems illegal to me. It should be charged and paid in the month it is due not for a future charge. Neither do I understand why it was applied to future payments when I specifically had written instructions in the envelope with my check that it was to be applied to principal only. It was not intended to be applied to future payments and stated that way. Why was my written request ignored and recorded the way it was applied on 1-10-17. This is the second issue with Seterus for the exact same way my principal payment was wrongfully applied. I also addressed that in my written instructions that was received by your company on 1-10-2017. I would like to have my loan administered and collected by another company. Anyone but Seterus.
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. However, as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, August 24, 2015,via UPS 2Day Delivery. We believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Sharron B[redacted]Consumer and Government AffairsSeterus, Inc.Enclosures 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed...

response directly to the borrower today, January 10, 2017,  via UPS 2nd Day Air.

Complaint: [redacted]
I am rejecting this response because: The company response is meaningless. I have spent hours dealing with this 3 times now. I still have not received an updated statement that my principle payment was corrected. I never was informed that I was too send large principle payments to another address that does not exist on any paperwork I received from then. You would think that would be on the payment statement???????? This company should lose their license to practice in NY.
Sincerely,
[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, June 30, 2016, via
UPS 2nd Day Air. We believe we have addressed the concerns...

presented. We will remain in contact with you,
as our designated Revdex.com representative, should the Bureau require any further information.

Complaint: [redacted]I am rejecting this response because:  Every month I am paying an additional $27.58 and I don't know why?  Why did they apply over $500 in fees?  The statement they sent me did not explain the excessive fees that I have been being charged on a month to month basis.Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 12,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response directly to the...

borrower today, February 10, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.