Seterus Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the borrower today, April 8, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns...

presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

Please see attached. Issue has not been resolved.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be...

advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, August 27, 2015, via UPS2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, asour designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted]Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response...

directly to the borrower today, March 10, 2016,
via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information.

the only thing seterus has done is send us a different  type of payment ,and property tax print outs and a bill 500.00 for escrow payment.

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:
On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy....

However, we sent a detailed response directly to the borrower today, June 10, 2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.
If you have any further questions, you may contact me directly at [redacted]
Sincerely,
Sharron B[redacted]
Consumer and Government Affairs
Seterus, Inc.

Complaint: [redacted]I am rejecting this response because:The information that was provided from the Customer Service Representative from Seterus was inaccurate.  I have already contacted my state attorney about this matter and I am looking forward to contact my local news station about how a tactic by a company like this is able to cover up their mistake and say that it was my towns fault.  Unacceptable!
 
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
Dear Ms. [redacted]:On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a...

result, we sent a detailed response directly to the borrower today, November 27,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted].Sincerely,Eric K[redacted]Consumer and Government AffairsSeterus, Inc.

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.
 
However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, December 12, 2016, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.

Our regular mortgage payment increased. This was done without prior notice or warning. We have called numerous times to investigate the cause and Seterus' customer service failed at explaining the root cause. They continued responding with a " we will analyze and get back to you". We continued calling Seterus and one of their representatives stated that the extra charges on the billing are for an escrow account "to pay our real state taxes and home insurance". We verbally told Seterus, that for many years now, we have always payed our taxes through our co-op's management office/maintenance fees and have had home insurance through Allstate for many years therefore we do not need nor want them to automatically bill us especially since they never gave us a chance to provide proof. Needless to say, we have faxed them proof of our real state tax payments and Allstate home insurance policy. Despite our providing proof, multiple times, Seterus continues to bill us. We have been forced to pay for real state taxes and insurance on our own and to Seterus because of course, if we don't Seterus has the power to affect my good standing credit.
Refund the money they collected for services we did not ask for.

[redacted] Please See Attached Documents [redacted]
Dear Sir, 
- In this pocket is a signed consent form
- I am also including a letter I just received from a rep. of Seterus. 
NB In the letter, he talks about mailing and billing adress when the issue is property, ccollateral address. 
ii He does not also acknowledge the discrepancy and whether or not they are willing to update it.
iii His personal contact number is not a working number.
PS I have also included a copy of the deed signed by the registar

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the borrower today, August 17, 2016,
via UPS 2nd Day Air. We believe we have addressed the concerns...

presented. We will remain in contact with
you, as our designated Revdex.com representative, should the Bureau require any further
information.

Complaint: [redacted]I am rejecting this response because:The only attachment Seterus provided is the response letter to the Revdex.com. No additional support documents were attached. Sincerely,[redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.   However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly...

to the borrower today, June 8, 2017, via UPS 2Day Delivery.  We believe we have addressed the concerns presented.    The enclosed information is for your internal use only and is not to be publically posted.   We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

June 10, 2016
Revdex.com Case No.: [redacted]
                           
Dear Ms. [redacted]:
 
On behalf of Seterus, Inc., I am responding to your...

recent inquiries regarding the above-referenced cases.
 
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  As a result, we sent a detailed response directly to the third party today, June 10, 2016, via UPS 2nd Day Air.  We believe we have addressed the concerns presented.  We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response directly to the...

borrower today, January 29, 2016,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at[redacted]Sincerely,Damian G[redacted]Consumer and Government AffairsSeterus, Inc.

Complaint: [redacted]I am rejecting this response because:
The main complaint is that we cannot access / make make payments online.Everytime we login to are SETERUS account, we get this message:SEE Attached message. 
Sincerely,[redacted]

On behalf of Seterus, Inc., I am responding to your additional inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, March 24, 2017, via UPS2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, asour designated Revdex.com representative, should the Bureau require any further information.

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy.  However, as the borrower has now provided written authorization to provide your office with this information, enclosed is a copy of our response mailed to the borrower on March 14, 2017, via UPS 2Day Delivery.  We believe we addressed the concerns presented.   The enclosed information is for your internal use only and is not to be publically posted. We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information.

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.
It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our
borrowers’ privacy. As a result, we sent a detailed response directly to the...

customer today, October 24, 2016,
via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with
you, as our designated