Sharks Success Marketing Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will reject this response until documentation is received and reviewed as the only documentation that Barclay Card sent me was completely black and illegible.  Very unprofessional for a business to send this kind of documentation to a long term, always in good standing customer.  This merchant made a fraudulent transaction and obtained my signature under false pretenses and deceitfulness.  I will be consulting my local news station, the Federal Trade Commission and the Attorney Generals Office for further investigation.  International merchants should not be allowed to victimize tourists that visit their countries.  
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:
I applied for a US Airways Card and was approved by BArclays Bank.My opening offer was 50000 US Airways points if I spend $2000 which I have done.Now Barclays have closed my account and are refusing to honour the account opening offer. Product_Or_Service: US Airways Credit Card
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Desired Outcome:
DesiredSettlementID: Refund Please ask Barclays Bank to honour my opening offer and issue me with 50000 points as per the agreement.Otherwise I will take this matter up with the FTC for false advertising,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I finally received Barclays letter late last week.I am attaching it.
I am also attaching a copy of the check they sent to Trumark dated 10/12/2016 in the amount of $950 and my Trumark account activity statement showing the $950 posted to my account on 10/18/2016.
 
Barclay will not reinstate the balance transfer. As mentioned, I did not authorize this reversal in writing.
 
I need closure on the recovery of the money from Trumark; the $950 is still in my Trumark account.
Barclay has not addressed this in their 10/31/2016 letter.
 
Thank you
[redacted]
[redacted]

P.O. Box 8885
Wilmington, DE  19899-8885
March 17,...

2014
 
[redacted]
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[redacted]
Re:   Barclaycard Rewards MasterCard Account ending in 3686
 
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you have not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to know that the outcome of the complaint.  I dont know what the resolution is . What was the outcome. the letter is very vague. 
Regards,

I have not received any resolution fom Barclay card by mail and I do not want to close this complaint until it arrives. 
      They did not say how they are going to resolve this problem so I can not accept there offer until I see it in writing.
Please be aware I drive 12 - 16 hours a day and when I get home, your and there offices are closed for the night.
I will try to call if I get a break in-between my routes tomorrow. I am a floater driver so everyday is different and I do not
know what route I doing in the morning for the day. all they said they are sending a letter via usps to me according to your
last Revdex.com response message to me.
          Thank you for your time and understanding in the above matter. please no calls after 6pm. New York time. Thank you
          
       
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
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P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
June 27, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:       US Airways MasterCard account ending 6426
 
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE...

19899-8885
 
 
 
December 19, 2016
 
 
 
[redacted]
 
 
RE:          Barclaycard Ring MasterCard account ending in 3688
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. PT.
 
Sincerely,
 
[redacted]

The level of customer service is poor at best. After your call is routed to India, you spend most of your time trying to understand the rep and then trying to get a Supervisor is another chore. They transfer you around to fellow employees, when you think you have a Supervisor, you in fact just have another customer service rep.

P.O. Box 8885Wilmington, DE 19899-8885December 2, 2015[redacted]RE:          Frontier MasterCard account ending in 3619
[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   January 14, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:     Application for US Airways...

Account           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted] [redacted]
[redacted]
 
 
[redacted]         [redacted]

P. O. Box 8885Wilmington, DE 19899-8885   March 12, 2015   [redacted]
[redacted]
[redacted]  RE:         Priceline Visa account ending 3919 [redacted] Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  Your most recent correspondence does not present any new or different information that you have not previously communicated to us. As such, we believe our prior responses adequately address the concerns you have raised and apologize if you feel otherwise. For your records, the response dated May 30, 2014, has been attached. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

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I want the fraudulent charge removed. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
June 12, 2014
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
    
 
RE:     Barclaycard Financing Visa account ending 8135
          
[redacted] 
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885November 19, 2015[redacted]
[redacted]
[redacted]RE:     Barclaycard Visa with Apple Rewards Application 49960263[redacted]  Thank you...

for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,

P.O. Box 8885Wilmington, DE 19899-8885   February 17, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:       Barclaycard...

Arrival MasterCard account ending in 3969           [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not have access to the mail where they sent whatever it is they sent. Please have them send it to:
[redacted]
[redacted]
Furthermore, they were unwilling to satisfy what I wanted to happen, basically telling me that "I can ask anyone here and they would all say the same thing: there's no way that will ever happen" or something along those lines.
Unfortunately now I have all manner of expenses preventing me from settling this debt right now.
The key point here is that it was their fault that this happened in the first place. I had no problem keeping up with a measely $26 minimum payment but they had to screw things up, not contact me when it went haywire then stick me with a huge minimum payment that I could not afford at the time.
Now they're completely unwilling to work it out with me in a way that I can have my account reopened, and all of my hard work to be eligible for the US Airways rewards card is gone.
Honestly I need to read what they wrote before I can really say anything, but if this is not resolved to my liking I will never do business with Barclay's bank ever again. Oh you better believe they will get their money but they will be dead to me, like PNC Bank and a couple of other institutions that I have completely refused to do business with after being treated poorly. Another example is CVS Pharmacy.
I stand by my convictions.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
November 18, 2016
 
 
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[redacted]
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[redacted]
 
 
Re:          Barclaycard MasterCard account ending in 5576
 
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We do not have authorization to discuss the matter with you. As such, we are unable to respond directly to you regarding the matter. We apologize for any inconvenience this may have caused you.
 
Should you wish to discuss this further, please contact me directly at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m., ET, Monday through Friday.
 
Sincerely,
 
[redacted]
[redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
October 14, 2014
 
 
 
[redacted]
[redacted]
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RE:         Barclaycard Financing Visa account ending 0254
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE  19899-8885   December 23, 2014   [redacted]
[redacted]
[redacted]  RE:         Barclaycard Rewards MasterCard...

account ending 1019                [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,