Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885Wilmington, DE 19899-8885December 3, 2015[redacted]RE:     Upromise World account ending in 3199
[redacted]  Thank you for your...

recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 







Problem:


A representative from the President's office - in a recorded phone call - at Barclay's promised to remove the entire annual fee provided that I switch to a different card. This promise has been broken. For the first time, I logged into my account today and see that the $89.00 annual fee is still present. They are scammers.

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Desired Outcome:


I am demanding that the $89.00 fee be removed. I am beyond outraged. It states that on July 13, 2014, a minimum payment of $20.00 will be due. Moreover, the balance is now at $89.00 positive per the homepage of my member services page. I take screenshots of everything.

Revdex.com:
Problem was solved with in 28 minutes by [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 29, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:        ...

Barclaycard Account ending 3406
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.
 
[redacted]
 
 
 
 
[redacted]
[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have received the response in mail from Barclay on 1/6/16 in reference to complaint ID[redacted]; however, the letter did not address all of my desired resolutions.  I notified the business asking whether one of desired resolutions will be addressed and have heard nothing since email was sent on 1/6.  The auto reply of the email indicated that someone will get back to me within 24 business hours.  That clearly did not happen.  Therefore, I have determined that this does not fully resolve my complaint. 
In response to your request for my view on this matter, below please find my 1/6 email response to the business in response to the letter business sent to me on 1/6:
Happy New Year [redacted]!
I received your letter in the mail today. I appreciate you taking the time to look into this issue and respond with such detail. As you know, I finally got the card and was able to fulfill the spending requirement in time for the 40K sign-on bonus points without any special extension or adjustment. Aside from an apology, will Barclay add additional bonus points equivalent to $123 to [redacted]' account as compensation for the experience and time we've spent on this credit card, as requested in our complaint through the Revdex.com? As I mentioned in the complaint and phone call with you, I was misinformed on several information you clarified in the letter. 1. I was not informed that customers should allow 7-10 business days to receive their cards; instead, I was informed that the card was rushed and will be received within 2 business days. 2. When the 2nd card was not received and had to be closed for security purposes, your activation department activated that card and gave my husband the go ahead to use the card, only to find out that the card was rejected when we went to Best Buy.3. Customer Service (and even a Supervisor) told me that I could inquire about husband's account when I called early December when my husband gave them authorization to speak with me in the future. I understand that customer wasn't able to speak with me the first time without authorization, but still refuse to talk to me in subsequent phone call? I'm so glad that you knew what to do to get me authorization to handle my husband's account. These are all misinformation I received from Barclay's Customer Service Department which I hope you see why we are frustrated in this process. Thank you for your attention and consideration in this final request.
Regards,
 
 
in reference to complaint ID [redacted]

P.O. Box 8885
Wilmington, DE...

19899-8885
 
 
 
May 3, 2016
 
 
 
[redacted]          
[redacted]
[redacted]
[redacted]
 
 
RE:          Juniper MasterCard account ending in 8309
 
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
Barclay Bank has continually made up billing statements that are not right for my Barclay MasterCard account. Barclay Bank has refused to correct my billing statements. Whatever the credit line limit is, only about $25.00 is due each month for the minimum payment. Made up fees and added on charges were put on the billing statements to make the minimum payment due higher. To pay the higher minimum payment due will be paying for made up fees and charges that should not be on the account--hardly nothing will go toward paying off the balance. I offered to pay $25.00 a month on the account, and when I paid the $25.00, it was made a late fee and not a payment. All someone did was steal my payments. Until my billing statement is corrected, I will no longer make the $25.00 a month payment on the account for people at Barclay to steal my payments, with nothing being applied to pay off the balance.
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Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
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Desired Outcome:
I would like Barclay Bank to correct my billing statement to reflect what is actually owed on my Blaze MasterCard account. Until Barclay Bank correct my billing statement, I will no longer pay the $25.00 a month until something is made right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  The 'main' subject of my complaint are problems which I faced because I am out of the first world, not at home, in Morocco, with no access to a telephone. On April 6th, I received a message from [redacted] asking me to call her, making it apparent that she did not read my complaint details where it says that I do not have access to a telephone. I replied to her email with an email, and got an automatic confirmation/reply that promised a response within 24 hours. Today is the 21st of April and to this day I have not gotten any recognition or acknowledgement of that email, or any aspect of my complaint.For Barclays to tell me that they fully investigated the issue and they are sending a report of the investigation to me in the mail, to my home in the US, where I currently am not, as is apparent from the complaint and my email to them, is a complete technical sidestepping of the issue whilst evading any responsibility in attempting to resolve the matter. This avoidance ultimately further aggravates the issue.For these obvious reasons I reject the business response as it is 100% inadequate.Regards,

P.O. Box 8885
10.5pt; font-family: 'Times New Roman';">Wilmington, DE  19899-8885
August 7, 2014
[redacted]
[redacted]
[redacted]
Re:   U.S. Airways MasterCard Account ending in 5131
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 16, 2014
 
 
 
[redacted]
 
 
Re:  Barclaycard...

Rewards MasterCard account ending in 7912
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
October 1, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
Re:   Carnival MasterCard Account ending in 1207
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[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Still receiving mail 4 each week

P.O. Box 8885
Wilmington, DE 19899-8885
February 17,...

2014
 
[redacted]
Re:   Barclaycard Arrival World MasterCard Account ending in 7593
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you have not received the detailed response or have additional questions, please contact our office at E[redacted]. My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   December 16, 2014   [redacted]
[redacted]
[redacted]  [redacted]      RE:     Priceline Visa account...

ending 6652           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 4, 2016
 
 
 
[redacted]
 
 
RE:          JetBlue Rewards MasterCard account ending 8271
 
Dear Mr. Malcolm: 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
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[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   September 25, 2015   [redacted]      RE:         ...

Barclaycard Rewards MasterCard account ending 0464           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received anything from you aside from this message.  why should I contact you to tell you that if you already know? I really dont see the point of your response. I shouldnt have to tell if you you responded to me or not.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 Enclosed letter was not enclosed with letter sent November 8, 2016.  Phone calls where not made [redacted], please provide phone number called. Check was sent from personal checking account, need copy of check to verify account, as our home was broken into  in port orange Florida, and checked where stolen, police reports filed.

P.O. Box 8885Wilmington, DE 19899-8885   September 30, 2015   [redacted]
[redacted]
[redacted]  RE:          Wyndham Rewards Visa account...

ending 6049                [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely, [redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
August 29, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
Re:   Credit Inquiries
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[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 8:00 p.m. ET., Monday through Friday.