Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885
10.5pt; font-family: 'Times New Roman';">Wilmington, DE  19899-8885
August 7, 2014
[redacted]
[redacted]
[redacted]
Re:   U.S. Airways MasterCard Account ending in 5131
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Not really happy with it but just want it to end.

Revdex.com:
I have received the response in mail from Barclay on 1/6/16 in reference to complaint ID[redacted]; however, the letter did not address all of my desired resolutions.  I notified the business asking whether one of desired resolutions will be addressed and have heard nothing since email was sent on 1/6.  The auto reply of the email indicated that someone will get back to me within 24 business hours.  That clearly did not happen.  Therefore, I have determined that this does not fully resolve my complaint. 
In response to your request for my view on this matter, below please find my 1/6 email response to the business in response to the letter business sent to me on 1/6:
Happy New Year [redacted]!
I received your letter in the mail today. I appreciate you taking the time to look into this issue and respond with such detail. As you know, I finally got the card and was able to fulfill the spending requirement in time for the 40K sign-on bonus points without any special extension or adjustment. Aside from an apology, will Barclay add additional bonus points equivalent to $123 to [redacted]' account as compensation for the experience and time we've spent on this credit card, as requested in our complaint through the Revdex.com? As I mentioned in the complaint and phone call with you, I was misinformed on several information you clarified in the letter. 1. I was not informed that customers should allow 7-10 business days to receive their cards; instead, I was informed that the card was rushed and will be received within 2 business days. 2. When the 2nd card was not received and had to be closed for security purposes, your activation department activated that card and gave my husband the go ahead to use the card, only to find out that the card was rejected when we went to Best Buy.3. Customer Service (and even a Supervisor) told me that I could inquire about husband's account when I called early December when my husband gave them authorization to speak with me in the future. I understand that customer wasn't able to speak with me the first time without authorization, but still refuse to talk to me in subsequent phone call? I'm so glad that you knew what to do to get me authorization to handle my husband's account. These are all misinformation I received from Barclay's Customer Service Department which I hope you see why we are frustrated in this process. Thank you for your attention and consideration in this final request.
Regards,
 
 
in reference to complaint ID [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
August 29, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
Re:   Credit Inquiries
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[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 8:00 p.m. ET., Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 4, 2016
 
 
 
[redacted]
 
 
RE:          JetBlue Rewards MasterCard account ending 8271
 
Dear Mr. Malcolm: 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 29, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:        ...

Barclaycard Account ending 3406
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.
 
[redacted]
 
 
 
 
[redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
font-family: 'Times New Roman';">Wilmington, DE 19899-8885
May 5, 2014
[redacted]
    
RE:     Carnival MasterCard Account ending in 1720
          
[redacted] 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received anything from you aside from this message.  why should I contact you to tell you that if you already know? I really dont see the point of your response. I shouldnt have to tell if you you responded to me or not.

P.O. Box 8885Wilmington, DE 19899-8885   September 30, 2015   [redacted]
[redacted]
[redacted]  RE:          Wyndham Rewards Visa account...

ending 6049                [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely, [redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   December 16, 2014   [redacted]
[redacted]
[redacted]  [redacted]      RE:     Priceline Visa account...

ending 6652           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885
Wilmington, DE 19899-8885
style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Barclays Sans"'> 
 
 
May 23, 2016
 
 
 
[redacted]
 
 
RE:          Barclaycard Arrival MasterCard account ending 4633
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at[redacted] or call me directly at[redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Attention Revdex.com of Delaware,
 
Yesterday, October 11th.  2016,  I was contacted by your office to accept or decline Barclay Banks decision concerning my complaint. I had submitted the form that I was not satisfied with their reply. Today, October 12th. 2016, I am happy to say that I have spoken with their Customer Support and my concerns have been met and I am happy concerning my wishes on my account. All late fees have been removed and I have closed this account and Barclay Bank has agreed to accept my monthly payment of 
$50.00 each month and I have closed this account. I am satisfied with the outcome and you may close my complaint as accepted by me.
 
Thank you,
[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
March 24, 2014
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:     NFL Extra...

Points Reward Program Visa account ending in 6829
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   February 5, 2015   [redacted]      RE:     Wyndham Rewards Visa account ending in...

6691           [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the letter stating that the transactions posted here were voided and refunded to my balance however charges took place after I submitted this complaint that haven't been accounted for due to late response from Barclay.
All charges made after 06/21/2014 are unauthorized charges for which I want voided out this will solve the issue as I lost my card prior and the 22nd of june is when I started receiving the unauthorized charges which lasted up until Barclay finally de-activated the card on the 15th of july thank you

Horrible customer service...deceptive practices

P.O. Box 8885
Wilmington, DE 19899-8885
0in 0pt"> 
 
 
September 6, 2016
 
 
 
[redacted]
 
 
RE:          Wyndham Rewards Visa account ending 7558
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[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
*
*
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
March 3,...

2014
 
[redacted]
[redacted]
[redacted]  [redacted]
Re:   Barclaycard Arrival World MasterCard ending in 3416
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you have not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
August 11, 2014
Re:   U.S. Airways MasterCard Account ending in 5131
[redacted]
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 6:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   March 4, 2015   [redacted]
[redacted]
[redacted]      RE:       Barclaycard Financing...

Visa account ending 8154           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,