Sharks Success Marketing Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After having spoken to Mr [redacted] at the "office of the President" (an office consisting of 13 people designed to correspond to situations of this kind) he informed me that basically I signed and should have read the fine print. This does not address the deceptive practices that are forthwith. He informed me that all information I needed to know was on page two of my statement that I received on line. I asked him why the information was in fine print on page two and not in regular print on page one of the bill, he said that that is not what the industry does and the industry treats all it's clients equally. I said that the industry does not treat all individuals equally since people with different credit ratings are issued different interest rates, he had no answer. I asked him to give me a copy of the recording which his company has of our conversation and he said his company does not allow him. I believe this practice is highly deceptive for me and the rest of the public. I will be paying the balance due of $1,866.07 to prevent my credit rating from being disturbed. However, I am demanding that the interest rate be adjusted to zero for the period involved. This event should be addressed to the office of the Attorney General. I am sure I am not the only one in this situation.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response was that they will send us a letter in 7-10 days with their investigation of the matter.  That is fine, but we can't close this complaint until we see their letter as we do not know what their response will be to the fraud.
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
November 18, 2016
 
 
*
[redacted]
[redacted]
[redacted]
 
 
Re:          Barclaycard MasterCard account ending in 5576
 
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We do not have authorization to discuss the matter with you. As such, we are unable to respond directly to you regarding the matter. We apologize for any inconvenience this may have caused you.
 
Should you wish to discuss this further, please contact me directly at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m., ET, Monday through Friday.
 
Sincerely,
 
[redacted]
[redacted]
*
*
[redacted]         [redacted]

I think Apple should use a different official credit card company. When I made a payment to them, they kept telling me different answers to when it would be cleared. They would not even do another courtesy clearing of a late payment, of which I could possibly understand - but with other very poor customer service as in letting you know when your payment would clear is inexcusable. This was not only Tier 1 employees, but even up to the supervisor of which I spent hours with.
Then the supervisor at the time has the gall to say that I was late every other month, which was not true the last few months. So, to give an offensive and generalized account is not courteous to the customer. That came after that I went through great financial difficulty in 2014, so I feel that that comment is quite judgmental and ill-placed.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
October 9, 2014
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
 
RE:...

        Priceline Visa account ending 2192
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   May 11, 2015    RE:          Barclaycard Financing Visa account ending 6092 Dear [redacted]: Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions please contact me directly at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

P.O. Box 8885 Wilmington, DE 19899-8885       May 6, 2016       [redacted]
[redacted]
[redacted]     RE:          Frontier MasterCard account ending in 8926   [redacted]   Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.   We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.   Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.   Sincerely,         [redacted]
[redacted]
*
*
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not have access to the mail where they sent whatever it is they sent. Please have them send it to:
[redacted]
[redacted]
Furthermore, they were unwilling to satisfy what I wanted to happen, basically telling me that "I can ask anyone here and they would all say the same thing: there's no way that will ever happen" or something along those lines.
Unfortunately now I have all manner of expenses preventing me from settling this debt right now.
The key point here is that it was their fault that this happened in the first place. I had no problem keeping up with a measely $26 minimum payment but they had to screw things up, not contact me when it went haywire then stick me with a huge minimum payment that I could not afford at the time.
Now they're completely unwilling to work it out with me in a way that I can have my account reopened, and all of my hard work to be eligible for the US Airways rewards card is gone.
Honestly I need to read what they wrote before I can really say anything, but if this is not resolved to my liking I will never do business with Barclay's bank ever again. Oh you better believe they will get their money but they will be dead to me, like PNC Bank and a couple of other institutions that I have completely refused to do business with after being treated poorly. Another example is CVS Pharmacy.
I stand by my convictions.

Had the account for 3 years. Paid on time. I paid the account in full and did not use the card for 6 months. Then the company automatically closed my account due to inactivity. I called asking them to reopen it because I wanted to use it but they said I needed to reapply. No thank you I will take my business elsewhere.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
October 17, 2014
 
 
 
[redacted]
 
 
/>
RE:         Carnival MasterCard account ending 5853
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Revdex.com:
I have received the response from the business in mail and am now satisfied with the solution proposed. Please help close this issue. Thanks for the coordination.
Regards,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   April 24, 2015   [redacted]  RE:         Barclaycard Financing Visa Card account...

ending in 4360 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,    [redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   January 20, 2015   [redacted]
[redacted]
[redacted]  RE:         US Airways MasterCard account ending...

0136 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. THank you for your assistance. The matter is officially resolved
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   May 8, 2015   [redacted]  RE:          Marketing...

Solicitations [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   February 17, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:       Barclaycard...

Arrival MasterCard account ending in 3969           [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885Wilmington, DE  19899-8885   December 23, 2014   [redacted]
[redacted]
[redacted]  RE:         Barclaycard Rewards MasterCard...

account ending 1019                [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Since I have filed a complaint there has been several more of this mail. I have also received email, which I did not give them my email address Revdex.com did! All I want is for this junk mail to stop, I mean I am receiving 4 thick envelopes each week. Do you know how much waste that is? I sent them a letter to stop and now they send more. It is harassing and I want it to stop! When someone does not want your service and tells you to stop bothering- YOU SHOULD STOP!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   May 28, 2015   [redacted]
[redacted]
[redacted]  Re:  Barclaycard Financing Visa account ending in 7642 [redacted]...

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,    [redacted]
[redacted]
 
 
[redacted]         [redacted]