Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885Wilmington, DE 19899-8885   May 11, 2015    RE:          Barclaycard Financing Visa account ending 6092 Dear [redacted]: Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions please contact me directly at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response was that they will send us a letter in 7-10 days with their investigation of the matter.  That is fine, but we can't close this complaint until we see their letter as we do not know what their response will be to the fraud.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
The Barclay representative assigned to this investigation was extremely helpful. Not only was he able to investigate the situation and come to an agreement, he was also able to have the overpayment amount electronically returned to my account (much better than waiting for a check). He has also agreed to reimburse the overdraft fee which was incurred. 
 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   October 9, 2015   [redacted]
[redacted]
[redacted]       RE:     Barclaycard Rewards...

MasterCard account ending in 7054           [redacted] 
 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,
[redacted]
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885December 3, 2015[redacted]RE:     Upromise World account ending in 3199
[redacted]  Thank you for your...

recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   December 16, 2014   [redacted]
[redacted]
[redacted]  RE:      Upromise MasterCard account ending...

4491 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,

Revdex.com:
Problem was solved with in 28 minutes by [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We received Barclay's response basically stating it was their decision to raise the rate but nothing in the letter said why.  The account has never been past due-never.  My Fico score is over 750.  I would like to know why my rate was raised.  I would also like to know why they are not allowing me access to my fico score through them..which is supposed to be a benefit of the account.  When I attempt to view it I get an error message stating my acct is either too new(I've had it over a decade), or I have a freeze on my credit (also not true), or something else which was also not true-- then they said they reported it to their tech support--who were working on it (which doesn't seem to be true either), then someone responded (after months) it was because I am not using the account --which also can't be true because I haven't used the account in over a year and only then to do a balance transfer because of the rate.. also in all the terms I have yet to read that I had to use the account to get this benefit.  Can you get the correct answer from them?  I would gladly use the card but am prohibited by this rate which is normally a rate someone in default would have.
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
February 5,...

2014
 
 
 
 
[redacted]    

 
RE:     Barclaycard Rewards MasterCard account ending in 4263
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to resolve this situation. Please allow 7-10 days for that response to be received through the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

P.O. Box 8885Wilmington, DE 19899-8885   August 10, 2015   [redacted]
[redacted]
[redacted]      RE:     Barclaycard Visa with Apple Rewards...

account ending in 6624           [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,  
[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
0in 0pt"> 
 
 
November 23, 2016
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:          Application for JetBlue Business account
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
[redacted]
*
*
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 







Problem:


A representative from the President's office - in a recorded phone call - at Barclay's promised to remove the entire annual fee provided that I switch to a different card. This promise has been broken. For the first time, I logged into my account today and see that the $89.00 annual fee is still present. They are scammers.

Translate


 


Desired Outcome:


I am demanding that the $89.00 fee be removed. I am beyond outraged. It states that on July 13, 2014, a minimum payment of $20.00 will be due. Moreover, the balance is now at $89.00 positive per the homepage of my member services page. I take screenshots of everything.

P.O. Box 8885Wilmington, DE 19899-8885December 16, 2015[redacted]
[redacted]
[redacted]RE:          Barclaycard Rewards MasterCard account ending in 2081[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]
[redacted]
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   February 17, 2015   [redacted] 
[redacted]
[redacted]      RE:     Barclaycard Financing Visa...

account ending 7793           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]      [redacted]

January 13, 2015   [redacted]      RE:     Marketing Solicitations from Barclays Bank Delaware          
[redacted]   We are in receipt of your additional inquiry forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  On December 26, 2014, we mailed a response to your initial inquiry through the Revdex.com. Since you have indicated that response was not received, I have enclosed an additional copy for your records. We apologize for any inconvenience this matter may have caused. If you have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]

P.O. Box 8885
Wilmington, DE  19899-8885
 
 
 
June 3, 2014
 
 
 
[redacted]
 
 
/>
RE:         BJ’s Visa account ending 9215
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
10.5pt; font-family: 'Times New Roman';">Wilmington, DE  19899-8885
July 15, 2014
[redacted]
[redacted]
[redacted]
Re:        US Airways MasterCard Account ending in 3586
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
Revdex.com,
  I am currently on the line with a manager of member services. Barclay's response to my complaint was a pathetic refund on our account that has yet to have been posted. I am not sure if it just needs more time, but upon receiving the e-mail that the case has been closed, I felt the need to update how things are progressing on my end. I received a letter from the Office of the President, which is attached to this email, stating a credit HAS been posted to my account on 12/17/2014 which has yet to be posted. Upon calling member services to see what has been going on, they found no note on my account regarding anything of this nature. Did they just delete this whole ordeal?
 
Please help!
 
Thank you for being the voice that this company has to listen to, instead of walking all over ours.

P.O. Box 8885Wilmington, DE 19899-8885   August 20, 2015   [redacted]  RE:          Barclaycard Rewards MasterCard account ending 9133               SallieMae MasterCard account ending 9748                [redacted] We are in receipt of your additional inquiry forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  On August 13, 2015, we mailed a response to your initial inquiry through the Revdex.com. I have enclosed an additional copy for your records. We apologize for any inconvenience this matter may have caused. If you have any additional questions that we can assist you with, please contact me directly at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely, [redacted]
 
 
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   August 20, 2015   [redacted]    RE:          Williams-Sonoma Visa...

account ending in 5810      [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,    [redacted]
 
 
[redacted]         [redacted]