Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
June 24, 2014
 
 
 
[redacted]
 
 
RE:       Frontier MasterCard account...

ending 5618
           
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

I signed up for a Barclay's Frontier Master Card, which promoted an APR range between 15.99% and 24.99% based on credit worthiness. I was stuck with an APR of 24.99, which is odd considering I have excellent credit. Upon calling customer service I was informed that I had the highest APR rating because I am a new customer. I asked whether the rate is based on credit worthiness, or on whether a customer is new. The "relations manager" on the other end of the line had no response for me. These "managers" are unable to transfer me to more knowledgeable people because their system prohibits any such communication unless I am pre-approved.
I submitted an inquiry online, but it has been two weeks and I have not received a response.
Barclays' promotional material is misleading, talking to their customer service is like talking to a wall, and these practices for lack of a better word are predatory on new customers. There is no recourse for action with Barclays. Worst financial customer service I have ever received. Absent a coherent, logical response based on facts and not speculation as to why I've been stuck with the highest APR rate, I am going to pay the card off and close this line of credit.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
April 1, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:     ...

Upromise MasterCard account ending 7165
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on March 24, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
Problem:


October 10, 2014 RE: US Airways dividend miles; expiration date – 03/2015 To whom it may concern I was using the referenced Master Card for all my purchases to collect Dividend Miles as was promised by US Airways. My frequent usage of this card benefited US Airways in the form of fees they collected from the merchants. I accrued approximately 70 thousand dividend miles, which translated into approximately $1000.00. I received the attached letter informing me that my account has been canceled. This means that I loose all the dividend miles. I disputed this with US Airways, but they told me that I had to pay $89.00 fee to open a new account in order to preserve my miles., or to reactivate my dividend miles account I had to pay $250.00. This is totally unacceptable. My credit card expires on March, 2015. I was sure I could until this date use my miles. Please assist me in reinstating my account without unexpected fees so I could use my miles. I did not abuse the card or breach the credit card agreement and this is a very old account. Thank you in advance for your assistance in this matter

Translate


Desired Settlement / Outcome
Desired Settlement:



select



Desired Outcome:


My miles back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   May 20, 2015   [redacted]
[redacted]
[redacted]  RE:          Hawaiian Airlines MasterCard account ending...

in 2022 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,[redacted]
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885November 19, 2015[redacted]RE:          Barclaycard Visa with Apple Rewards account ending in 0559[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,
[redacted] CC:         Revdex.com of Delaware

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
September 15, 2016
 
 
 
[redacted]
[redacted]
[redacted]    
 
 
RE:     Juniper MasterCard account ending in 2098
          
[redacted] 
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
[redacted]
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[redacted]         [redacted]

P.O. Box 8885 Wilmington, DE 19899-8885       December 1, 2016     [redacted]
[redacted]   RE:          JetBlue Rewards Card account ending in 3328                 Application for Miles & More MasterCard account   [redacted]   Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.   We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.   Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.   Sincerely,     [redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 9, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Barclaycard Financing Visa Card account ending in 6982
/>
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
November 17, 2014
 
 
 
[redacted]
 
 
RE:        ...

Payment made to BarclaycardUS
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [email protected] or by calling me directly at 866-750-6031, ext. 57197. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They are just delaying.  The response was nonsense and only stated they "completed their investigation" and will mail me the results.  I don't believe them.
Regards,
Patrick Bauer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
They agreed to cancel my credit card.  Thank you.
 
 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   September 18, 2015   [redacted]
[redacted]
[redacted]      RE:     Barclaycard Arrival World...

MasterCard account ending in 5646           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken to [redacted] the Barclay President and various managers of the company. However they have not resolved my issue. They tell me that the promotion was 12 months however I have repeatedly told them that I was given false information by there worker and that I do not believe I should be punished for the workers mistake or the there false advertisement to make a sale. They eventually gave me 50% of the interest I was charged, however this is not enough as they are still making money of me via a mistake or false advertisement.
Also, I have repeatedly asked for proof of the 12 month contract regarding the deal however they have not sent me anything for the last 2 weeks. This is totally unacceptable as a business of this stature they are not providing me the “customer" with a simple request. As of yet I have decided to pay the complete balance but I have repeatedly stressed out to them I am only paying this in order to not receive any more interest charges on my account and if they cannot provide me with proof of the 12 month contract that I should be eligible for my money back regarding the remaining 50% interest , late fees on the interest charge and compensation of me wasting my time resolving there incompetence of this matter.
Thank you for your time,

P.O. Box 8885Wilmington, DE 19899-8885   August 27, 2015   [redacted]
[redacted]
[redacted]   RE: NFL Extra Points Visa account ending in 4633  [redacted]
 Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
June 11,...

2014
[redacted]
Re:   NFL Extra Points Program Visa Account ending in 1819
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Revdex.com:
After numerous attempts to communicate with Barclay Bank I contacted Revdex.com and it was that intervention that prompted them to respond to the letter I had sent to the Office of the President three weeks previously. My letter to the Office of the President was 7th in a series of letters sent to Barclay Bank accompanied by death certificates and obituaries for my late Mother. While they never admitted wrongdoing, they did submit a check in the amount of $90.00 and referred to it as Fee Reimbursement. Had Revdex.com not intervened, I doubt if the issue would have been resolved. Thank you for your assistance in resolving this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 
Regards,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   February 10, 2015   [redacted]      RE:     Princess Rewards Visa account ending...

6205           [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]
 
 
[redacted]         [redacted]

I got a letter in the mail stating that my Credit Limit was decreased. Due to my over all debt to credit ratio was too high. 41% is too high. Oh and they said I had too many cards with open balances. And that concerns Barclay Bank how? Sorry Barclay Bank I forgot to ask permission to open other credit lines. LOL
All this after the fact I have been using the card for over a year.
This is absolutely absurd, my peers and I never heard of such a thing.
I have made 100% of my payments on time on this card, and while my credit limit was $4000.00 I never owed more than $600.00, which was less than 19% of the limit. To make matters worse Barclaycard absolutely has the worst customer service line that I have ever spoken to. Their customer service was ready to forward my call to Trans union twice, this has nothing to do with Trans Union. Barclaycard decided to lower my limit, not Trans Union. They need to tell their Reps to stop hiding behind Tran Union and take responsibility as a whole as a company. For these reason's and many others and the reviews I have read on their Revdex.com profile they are one of the worst banks that I have ever dealt with.