Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
March 13, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
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RE:     Upromise MasterCard account ending in 3160
          
[redacted]: 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885October 22, 2015[redacted]RE:          AAdvantage Aviator Red MasterCard ending 6412[redacted]Thank you for...

your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]         [redacted]

P.O. Box 8885
Wilmington, DE...

19899-8885
 
 
 
June 15, 2016
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:          Juniper MasterCard account ending in 8402
Juniper Visa account ending in 5505
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
[redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE...

19899-8885
 
 
 
December 8, 2016
 
 
 
[redacted]
 
 
RE:          Barclaycard Arrival Plus MasterCard account ending in 8067
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. PT.
 
Sincerely,
[redacted]
*
*
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 22, 2016
 
 
*
[redacted]
 
 
RE:          Ameriprise MasterCard account ending 2151
               
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to a response from Barclays Bank Delaware, the company does not believe that it places my account at risk by including the last four digits of my account number on the outside of a mailing.  I am in total disagreement.  My account number is my private information, and if Barclays Bank Delaware makes my account information available for others to see and access, the company is violating its agreement to protect my privacy.

P.O. Box 8885Wilmington, DE 19899-8885December 8, 2015[redacted]
[redacted]
[redacted]RE:          Barclaycard Visa with Apple Rewards account ending 9235[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]
[redacted]
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I notified Barclaycard on January 31, 2015 at 2:45 pm and spoke to [redacted].  She informed me that it would take 5 to 7 business days for the charge of $375.17 to be removed from my Barclay credit card statement.  On February 6, 2015 at 6:55 pm I spoke to [redacted]  She informed me that it was still under review and I would hear back from Barclay.  When my [redacted] statement came in, I noticed I had a credit of $375.17.  Yes I do use my [redacted] Card all the time, however, if Barclay would have acted in a timely manner (the days in which they said they would) and removed the $375.17, I would only be paying the $340.00 on my Barclay card.  As a result, I have used the $375.17 on my [redacted] and I understand that but now I'm paying more on my Barclay card that I intended.  There doesn't seem to be a resolution to this but I wanted the Revdex.com and Barclay to understand the position they have put me in.  Barclay has offered to credit me some funds on finance charges but it's not much.  There is nothing more both parties can do at this time so I'm stuck paying the balance on Barclay.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 20, 2015
 
 
 
[redacted]
    
 
RE:     Wyndham Rewards Visa account ending in 5861
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.
 
Sincerely,
[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 8, 2016
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:          Barclaycard Arrival MasterCard account ending 8483
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office a[redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
[redacted]
 
 
CC:         Revdex.com of Delaware

P.O. Box 8885Wilmington, DE 19899-8885   January 28, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:     Carnival MasterCard account ending in...

6013           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885Wilmington, DE 19899-8885   May 8, 2015   [redacted]  RE:         Juniper MasterCard account ending in...

5617 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   September 25, 2015    [redacted]
[redacted]
[redacted]  RE:          RCI Elite Rewards MasterCard...

account ending 6585 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at 866-750-6031, ext. 58785. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,   [redacted]
[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter sent to me by the merchant did not address my complaint at all. They actually just mailed me the same letter that was sent previously showing they did not even read the complaint. 
 
First item ignored and not addressed: I expressed that the service level agreement with Vinesse required them to notify me 7 days before any shipment was to be made. Vinesse did not do this therefore violating their own terms. Barclays seems to ignore this piece of important information. Failure to do so, prevented me from knowing a wine shipment was being sent.
 
Second items ignored and not addressed in their reply: The agent also said that "these are the risks you take using a credit card". The whole point of having Barclays, and paying a fee is that the consumer is protested from such risks. For the agent to say that I am at risk whenever I use my Barclays card is absurd and I would expect protection .
Third item ignored: they told me to go work this out with the merchant. As written in my complaint, that was already done. It is the reason this got escalated to Barclays (see attached email). 
Barclays didn't read my complaint, they just did a copy and paste and resent me the same blurry pages they sent the first time. My demands still stand a full reimbursement of both the wine cost and the annual fee. 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885December 10, 2015[redacted]
[redacted]RE:          Inquiry from Barclays Bank [redacted] Thank you for...

your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
when I spoke to [redacted] at Barclays he shared with me that if I was willing to get a letter from my bank that the account had not been closed or act number changed that Barclays would remove the incorrect late payment reporting. I literally got this letter within 2 hours and emailed it directly to [redacted]. After calling [redacted] he shared they would update the reporting since he recieved the letter. He is the only one at Barclays that was both helpful and followed through. I have yet to receive any letter confirming this. I do have a need to have this letter in hand to show creditors until the credit bureau reflects clefts the change. This is marked as not satisfied as I still have no proof this has been corrected. Waiting on the letter. If the correction has in fact been made I am satusfied. I am just waiting on proof. I will happily accept an email also.
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 9, 2014
 
 
 
[redacted]
 
RE:        ...

Barclaycard with iTunes Rewards Visa account ending in 1780
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885December 9, 2015[redacted]
[redacted]
[redacted]RE:     Barclaycard Visa with Apple Rewards application ID 52273654[redacted]  Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]
[redacted]
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
 
May 10, 2016
I have not received the letter(s) from Barclay Bank regarding my MasterCard account dispute.
Regards,