Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885Wilmington, DE 19899-8885December 10, 2015[redacted]
[redacted]RE:          Inquiry from Barclays Bank [redacted] Thank you for...

your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   September 25, 2015    [redacted]
[redacted]
[redacted]  RE:          RCI Elite Rewards MasterCard...

account ending 6585 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at 866-750-6031, ext. 58785. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,   [redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE...

19899-8885
 
 
 
June 15, 2016
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:          Juniper MasterCard account ending in 8402
Juniper Visa account ending in 5505
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
[redacted]
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[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885December 8, 2015[redacted]
[redacted]
[redacted]RE:          Barclaycard Visa with Apple Rewards account ending 9235[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]
[redacted]
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885October 22, 2015[redacted]RE:          AAdvantage Aviator Red MasterCard ending 6412[redacted]Thank you for...

your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   May 8, 2015   [redacted]  RE:         Juniper MasterCard account ending in...

5617 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   February 10, 2015   [redacted]      RE:     Princess Rewards Visa account ending...

6205           [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards, [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 22, 2016
 
 
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[redacted]
 
 
RE:          Ameriprise MasterCard account ending 2151
               
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
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[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   January 28, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:     Carnival MasterCard account ending in...

6013           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
March 13, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
/>
RE:     Upromise MasterCard account ending in 3160
          
[redacted]: 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to a response from Barclays Bank Delaware, the company does not believe that it places my account at risk by including the last four digits of my account number on the outside of a mailing.  I am in total disagreement.  My account number is my private information, and if Barclays Bank Delaware makes my account information available for others to see and access, the company is violating its agreement to protect my privacy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter sent to me by the merchant did not address my complaint at all. They actually just mailed me the same letter that was sent previously showing they did not even read the complaint. 
 
First item ignored and not addressed: I expressed that the service level agreement with Vinesse required them to notify me 7 days before any shipment was to be made. Vinesse did not do this therefore violating their own terms. Barclays seems to ignore this piece of important information. Failure to do so, prevented me from knowing a wine shipment was being sent.
 
Second items ignored and not addressed in their reply: The agent also said that "these are the risks you take using a credit card". The whole point of having Barclays, and paying a fee is that the consumer is protested from such risks. For the agent to say that I am at risk whenever I use my Barclays card is absurd and I would expect protection .
Third item ignored: they told me to go work this out with the merchant. As written in my complaint, that was already done. It is the reason this got escalated to Barclays (see attached email). 
Barclays didn't read my complaint, they just did a copy and paste and resent me the same blurry pages they sent the first time. My demands still stand a full reimbursement of both the wine cost and the annual fee. 
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 20, 2015
 
 
 
[redacted]
    
 
RE:     Wyndham Rewards Visa account ending in 5861
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.
 
Sincerely,
[redacted]

I got a letter in the mail stating that my Credit Limit was decreased. Due to my over all debt to credit ratio was too high. 41% is too high. Oh and they said I had too many cards with open balances. And that concerns Barclay Bank how? Sorry Barclay Bank I forgot to ask permission to open other credit lines. LOL
All this after the fact I have been using the card for over a year.
This is absolutely absurd, my peers and I never heard of such a thing.
I have made 100% of my payments on time on this card, and while my credit limit was $4000.00 I never owed more than $600.00, which was less than 19% of the limit. To make matters worse Barclaycard absolutely has the worst customer service line that I have ever spoken to. Their customer service was ready to forward my call to Trans union twice, this has nothing to do with Trans Union. Barclaycard decided to lower my limit, not Trans Union. They need to tell their Reps to stop hiding behind Tran Union and take responsibility as a whole as a company. For these reason's and many others and the reviews I have read on their Revdex.com profile they are one of the worst banks that I have ever dealt with.

P.O. Box 8885
Wilmington, DE...

19899-8885
 
 
 
December 8, 2016
 
 
 
[redacted]
 
 
RE:          Barclaycard Arrival Plus MasterCard account ending in 8067
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. PT.
 
Sincerely,
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],
The complaint has been addressed by the company. May I ask if youcould close this complaint? Complaint ID #[redacted].
I am not able to close it. Thank you very much.
Best regards,
[redacted]

P.O. Box 8885
10.5pt; font-family: 'Times New Roman';">Wilmington, DE 19899-8885
April 18, 2014
[redacted]
[redacted]
[redacted]
    
RE:     Inquiries appearing on your credit report
          
[redacted] 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
 
May 10, 2016
I have not received the letter(s) from Barclay Bank regarding my MasterCard account dispute.
Regards,