Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885
Wilmington, DE 19899-8885
December 6, 2016
[redacted]
[redacted]
[redacted]
RE: Barclaycard Rewards MasterCard account ending 4762
[redacted]
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted], ext. [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Sincerely,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your process indicates that unless I respond within 5 days the complaint will be marked as resolved, however until I receive and deposit my refund (After some arbitrary delay induced by the post-office and accounts payable at Barclays Bank) I can not consider the issue resolved.  Please follow up with me in 30 days at which point I expect to have received the refund and cleared the deposit.
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
October 7, 2014
 
 
 
[redacted]
 
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RE:          Barclaycard Financing Visa ending in 0552
               
[redacted]  
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still am waiting for response, all that was sent was letter saying they are investigating.

P.O. Box 8885Wilmington, DE 19899-8885   June 29, 2015   [redacted]  RE:          Barclaycard Visa with Apple Rewards...

account ending 5050 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.  Sincerely,
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
September 25, 2014
 
 
 
[redacted]
 
 
RE:       Barclaycard...

Rewards MasterCard account ending 5605
           
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 14, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
    
 
RE:    ...

Barclaycard Financing Visa account ending 7303
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET, Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   October 15, 2015   [redacted]      RE:     Choice Privileges Visa account ending in...

9670           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,[redacted] [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Based on verifiable actions already completed by the business, such as properly crediting my account as outlined in my complaint, I am inclined to think the resolution that I will receive by mail in 7-10 days will be satisfactory to me. However, since the details of the resolution to my Revdex.com complaint have not been provided in the body of the previous communication or as an attachment by the business, I can not confirm that the resolution will be satisfactory. As a result, I would like to tentatively accept the resolution and have the status of this complaint set to "Accepted pending receipt and review of resolution details from the business." If possible, please keep this complaint open and active until 07/21/2015 to allow time for the mailed resolution details to be received and reviewed. If no further response is received by 07/21/2015, please consider this complaint resolved.I very much appreciate the involvement of the Revdex.com of Delaware in mediating a tentative resolution to this matter. I am fairly certain that the business would not have taken any action to deliver on the advertised promotional benefit without third-party involvement. Based on my experience with this business vs. its peers and as demonstrated through this complaint, this business clearly DOES NOT DESERVE the A+ rating which they currently receive on your website.
Regards,

Revdex.com:
The barclay company called me twice on weekday (Nov2 and Nov 3) while I was working. I even emailed back to them I would call them back on my day off. When I called back on following Friday and Monday. No one was answered so I left voice mail to [redacted] last Monday. She didn't call me back. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

P.O. Box 8885Wilmington, DE 19899-8885   May 27, 2015   [redacted]
[redacted]
[redacted]  Re:  Barclaycard Arrival MasterCard Account ending in 4657 [redacted]...

[redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]          [redacted]

P.O. Box 8885Wilmington, DE 19899-8885December 16, 2015 [redacted]
[redacted]
[redacted] RE:          Williams Sonoma Visa account ending 4680[redacted]...

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]
[redacted]
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will not make a satisfactory acceptance until I hear from them, apparently via mail. When that occurs, I will let you know my response.

P.O. Box 8885Wilmington, DE 19899-8885   December 18, 2014   [redacted]
[redacted]
[redacted]  RE:         Barclaycard Rewards MasterCard...

account ending 9460 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
June 9, 2014
 
 
 
[redacted]
 
 
RE:       Bluegreen Encore...

Dividend Rewards account ending 9501
           
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
August 8, 2016
[redacted]
[redacted]
[redacted]
RE: NFL Extra...

Points Visa account ending 0245
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.
Sincerely,
[redacted]
[redacted]
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   December 24, 2014   [redacted]  RE:          Priceline Visa account ending...

3141                [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The credit report was not ammended as I was told, the check that was supposed to be voided was cashed meaning if I would have believed them I would still be waiting for the money to be somewhere (and/or thinking I do not owe them at all), the min. payment does not reflect the activity that would have been on the account had  I been told the correct information from the start; this is clearly deceptive consumer behavior, however I do not have the time for going into legal battles over such a small amount of money.
 
I never (!) claimed balance transfers were at a 0 APR, the "Office of the President" rep suggested and after conducting an investigation she was supposed to call me back, that never happened. I just received correspondence telling me they had "given feedback" to the agents who basically lied to me, however everyone is providing the wrong information, apparently even the resolutions team top managers and the OOP.  I used to work at a financial institution call center and if an agent (or many) made such a mistake they would have gotten into real trouble and held accountable for the amount of money they were off. Giving Feedback is not enough, who are you hiring in the first place? If that were not bad enough the simple thing they seemed to do right (giving me 10000 rewards points) , are not redeemable as they are supposed to get into my inbox as a gift card for Apple, still not in my inbox or anywhere after almost a month. 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   October 7, 2015   [redacted]
[redacted]
[redacted]  RE:          Barclaycard Rewards...

MasterCard account ending 0874                [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely, [redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE  19899-8885
 
 
 
September 19, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Marketing Solicitations from Barclays Bank Delaware
 
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.