Sharp Electronics Corp

I am rejecting this response because:
I submitted a complaint a few weeks ago regarding a manufacturing issue with my Sharp TV and was told that Sharp would be "covering the repair" as a...

courtesy.  The complaint number is 1[redacted], by accepting their response it seems to have closed the case.  Sharp sent me a box and shipping label and I sent the TV off last week.  I received a call from Sharp customer service earlier today with an offer to send me a refurbished version of a similar TV for $75.  I explained that this repair was a result of a Revdex.com complaint where the business agreed to cover the cost of repair and was told they have no record of any special circumstance for the repair.  I spoke with their escalations department as well but was only told to call back if I want to accept the offer.  My Sharp case number is [redacted].  As the business is not honoring the commitment they made for the initial resolution I need to reopen my complaint as unresolved if possible.  If not please let me know how I should proceed to make sure I have an open unresolved complaint against Sharp on file.
I received an offer from Sharp Electronics regarding complaint #1[redacted] offering to resolve the issue and repair the TV set at no charge, as your records should show.  I received a call this morning from their customer service offering to fix the TV for $75.  I referenced this case and was told they have no record of it.  I need to reopen this case as the resolution offered by the company has not been honored and my TV is now stuck at their repair facility in limbo.

Sharp contacted the customer and the exchange has been processed. Customer will be receiving a call from [redacted] to schedule appointment for delivery.

Complaint: [redacted]
I am rejecting this response...

because: Although Sharp no longer owns this company I am sure this product was distributed under the Sharp name and ownership. Furthermore Sharp brand is still being used under [redacted] of course so during an intermittent time I believe situations such as these should be directly forwarded from the Sharp headquarters to [redacted]. I have called Sharp customer service who have forwarded my calls to [redacted] representatives before.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:I believe that Sharp Corporation should have channeled my request to the appropriate area for speedy remedy. Although my issue could be graded as "insignificant" the breakage of three rubber wristwatch bands make three nice time pieces useless. By the way, two of the wristwatches are of limited value/cost, a third one nears $300.-Finally, there is no remedy to the issue since the rubbery bands have "dedicated shapes" and replacements are NOT available.I have reviewed the response made by Sharp to complaint ID [redacted], and find that their resolution is NOT satisfactory to me. 
Sincerely yours,  
[redacted]

There is evidence of an impact point on the screen. Attached is the photo showing the damaged screen. This is physical damage. Physical damage voids the warranty.

Customer was offered a NEW LC70UE30U due to failed exchanges. Customer accepted and the exchange was processed.

Customer advised that they have an extended warranty. Customer will have to contact them for assistance as they should be under their warranty at this time.

Complaint: [redacted]
I am rejecting this response because:     I just...

want the world to know not to buy Sharp television that break down faster than used cars at an auction.  Business never contacted the customer and obviously could care less about their customers after getting a Revdex.com complaint and responding with 2 sentences.  This says to me that they know their product will not last long and that that don't care as long as they get your money.
Regards,
[redacted]

Sharp has processed an exchange for the customer. [redacted] will contact the customer when the unit arrives at the delivering terminal to schedule a delivery appointment.

Customer was offered a return authorization to Sears due to no stock with Sharp. Customer was able to exchange the television with Sears.

Customer repair was completed on 1/17/17.

A reimbursement has been approved and is being processed for the customer. The customer should receive the check in about two weeks.

Customer purchased the television on 3/1/15. The unit has a 1 year parts and labor warranty. Customer called in on 5/30/16. The TV was deemed un-repairable. Customer was offered a prorated exchange due to being out of warranty. The customer declined the offer.

Customer was offered a refurbished LC70UD27U as a replacement for the TV. Customer has declined the offer. Per the owners manual Sharp has the right to offer a refurbished replacement.

I am rejecting this response because: I was informed that they did not have any TV's in stock and they were on back order. I was never called about any that suddenly became in stock. I would like proof that a TV was ordered and shipped. Regards,

Customer received an exchange on 5/19/15. This exchange was a NEW Television not a refurbished model. Sharp has requested a copy of the servicer evaluation for review. Once received Sharp will review for out of warranty options.

Sharp has approved the customer for a reimbursement. Customer will be contacted to proceed.

Revdex.com:
I have accepted that the repair was made , but I am dissatisfied that a company will replace a newly purchased television with a refurbished television. When the service person came a replaced a power circut board the television opereeated for a total of 10 minutes. I had to run out to his car and call him back.  He placed another circut board and the television has been operating.  I will inform everyone I know and many on social media not to purchase ANY Sharp products. They replace new products with used products. To me that is a "shoddy" way to operate a business.  No integrity with this company.
I have reviewed the response made by the business in reference to complaint ID b, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,

Complaint: [redacted]
I am rejecting this response because:#1 according to sales personal I have talked with, LED televisions have a life span of 5...

to 7 years.  Mine lasted 20 months proving that Sharp manufactures it products to fail long before an acceptable life span. Their response to me and my argument is as follows:Sharp offered me a refurbished set, the same model as they sent me for my first replacement for my original set that went bad. They wanted $500 for the set and they would deliver, setup and haul away the other. I had to decline their offer based on my reasoning stated below.As I explained to the gentleman that called, I had no assurance that the replacement would not fail as did the previous two televisions. Sharp called a day later and lowered their final offer to $400 which I again had to decline. I explained to the representative that I could not justify "throwing good money after bad". I also told her I could buy a brand new Samsung 60" 4K flat panel for about $1200 from [redacted] I have no doubt that there is a huge warehouse full of Sharp "refurbished" televisions that Sharp would like to have customers that have had experiences similar to my own, be content to pay four or five hundred dollars to get as a refurbished replacement. It may at first glance appear to be a decent offer. Sharp makes these offers in order for them to recoup some of their losses from televisions they were legally obligated to replace that could not be repaired. There is nothing to indicate that a refurbished set would last longer than a few months since it has already failed in a previous situation. I’ve read many reviews from unhappy people online and people has stated the exact scenario I have stated here.Does refurbished mean "up to Sharp standards"? From my experience with Sharp products, their standards for quality aren’t very high. In conclusion as with most consumers I don’t have the money to buy a replacement tv every few months. Like most consumers, when I spend a large sum of good hard earned money for something I expect it to last more that 24 months. I have no doubts that had I accepted Sharps offer that they would have "refurbished" my un-repairable televison and send it to some other unfortunate customer for $500 and so the cycle goes on and on. It is just a racket. Sharp makes money hand over fist producing equipment scheduled to fail and resell it many times over.I have a washer and dryer that has lasted 26 years. I am currently using my [redacted] 60" rear projection television that I bought in 2009 and it still is going strong. I had thought Sharp had a good reputation for producing a quality product, but I was mistaken and it cost me a lot of money to learn that they do not. I will never purchase another Sharp product and will warn everyone to stay away from buying anything manufactured by Sharp. A little heads up for companies today - you don’t achieve customer loyalty by selling them a crappy product.
Regards,
[redacted]