Sharp Electronics Corp

Review: I purchased a Sharp Electronics home theater projector online on 5/16/2013. The item arrived defective and I proceed to contact Sharp customer support for warranty repair. Sharp collected my information and issued a case number ([redacted]) and prepaid shipping label to return the item. This item was shipped and received by Sharp on 6/04/2013.

I was contacted by a Sharp representative on 6/06/2013 notifying me that the item was indeed defective and that they did not have parts to repair it but could send me a refurbished model. I agreed and was sent the refurbished item. It was received on 6/12/2013. Upon using the replacement I turns out it was defective as well. I called customer service and was issued a new case number ([redacted]) and another Fedex return label. I returned the second defective projector and Sharp received it on 6/17/2013.

I was contacted by a Sharp representative on 6/21/2013 ([redacted]) who notified me that the replacement was indeed defective, that they do not have any repair parts, and they do not have any refurbished models to replace it with. I have subsequently called Sharp each week asking on what the status is and when they will issue a replacement and have not been presented with any info to this day (7/02/2013).Desired Settlement: I would either like a replacement to be sent which is factory new as that was what I initially purchased or refunded my entire purchase amount for the product ($1960.22).

Business

Response:

Sharp has contacted the customer and offered a full reimbursement of the unit. Customer has agreed and the process has begun.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My sharp tv (model LC-60EQ10U) failed. I called Sharp, and they are continuing to drag their feet on replacing the TV.The TV repair team that they paid to check the TV agreed the TV is dead.Sharp agrees the TV is under normal warranty.Sharp agrees I purchased the TV.Sharp does NOT want to give me a new TV to replace the defective TV they sold me.I do not know how to make them. I am VERY frustrated.Desired Settlement: I want a new 60 in TV of equivalent quality

Business

Response:

Sharp has approved the customer for an exchange for a return authorization back to the retailer.

Consumer

Response:

I am rejecting this response because: The TV was a refurbished unit that lasted for 4 days. I have now been waiting a week for a response for Sharp's next attempt at correcting their continued problem. Giving me a refurbished unit that has a warranty of less time than it took the new TV to fail shows the complete lack of faith that Sharp has in its own refurbished product.

Business

Response:

On 10/12/15, the customer was provided with a RA number to return the TV back to the retailer. The retailer would be assisting the customer after receiving the RA.

Review: My name is [redacted] and I have been a proud owner of a 60-inch Sharp Aquos television set (model #: LC-60C6500U), for the past two years and two months. However, about one week ago, I was watching television, late one night, and noticed a white spot appearing on the lower right hand corner of the screen. Upon looking at the spot some more, I noticed that it would only appear when that particular part of the screen was displaying a light colored image. To my surprise, I then started finding numerous white spot or specks and even lines throughout the lower half of the screen, ranging from left to right, whenever a light colored image was displayed.

Knowing that I was out of warranty, I called Sharp hoping for some assistance and spoke with a representative that was not only very familiar with the problem, but he also proceeded to tell me that the issue was so prevalent that management had requested that customer service representatives stop escalating calls related to this issue, and that they no longer assist people outside of warranty. Clearly, other folks with the same issue had been receiving assistance, but now I can't.

Never the less, a representative did ask me to send an e-mail describing my problem to Sharp's AQUOS ADVANTAGE Membership Support team, They responded asking me for more support documentation about the purchase and additional photos of the problem, only to abruptly call me less than 24 hours later to say nothing could be done.

I called Sharp, once again, to inquire about why they would make me search for support documentation and seem so willing to help, only to then crush any level of assistance they were seemingly offered. All they would say was that I was outside of warranty and nothing could be done. It is very alarming and unsettling that a company continues selling a product known to be faulty, and then fail to help customers when the faulty manufacturing results in a problem outside of their standard warranty.Desired Settlement: I am simply requesting that I not be given the runaround and that a company such as Sharp stand by their product, but also do right by their customer and replace my unit which is barely two years old.

Business

Response:

Sharp offered the customer an exchange. Customer accepted. Exchange was processed and the tracking is [redacted]

Review: On Friday, Feb 6, 2015, I discovered that my Sharp tv does not have a feature that is stated on their website. My tv does not include a separate "Smart Central" app indicated on their website for my Model: LC-60LE644U, Serial No.:408714483. When I entered these specs for my product under "My Aquos tv", I get a series of videos under "Get started and get watching", one of which is the "Smart Experience" video that explains that I should have the separate app. I contacted Sharp at ###-###-#### and spoke with 3 separate reps, who all stated that there is no such thing as a separate "Smart Central" app and they all stated that none of their tv's has the "Smart Central" app or the ability to do what the video states. If that is the case, then that is clearly false advertisement. The video should not even be on their website, if my tv nor any of their tv's has those capabilities.Desired Settlement: I would like to keep the television and be fully reimbursed the full cost of my tv for the false advertisement.

Business

Response:

Smart Central is a delivery method to receive the applications. Customer will have to set up accounts with the separate applications. The Smart television provides a portal to the separate applications. Attached is the link advising[redacted]

Consumer

Response:

I am rejecting this response because: I have gone in to try and do what is suggested, but could not get it to work. I think I will need step-by-step instructions. I would also like to know why the reps that I spoke with over the phone did not know about this. They were not nice when I was trying to gain clarity about this situation. In fact, they all said there was no way to do what I am now being told is possible.I have spent 30 minutes trying to get this to work.

Business

Response:

Sharp has processed an exchange for the customer.

Review: We purchased a 70 inch television Jan.06,2014 on February.06,2015 the tv went out.after contacting sharp and troubleshooting over the phone the representative told us it has a bad panel. We were contacted a few days later and were told they would repair the tv even the the one year warranty just expired. We were pleased. After a week and a half a repair man from [redacted] was sent out to repair the tv. He said he was sent the wrong parts the tv had a bad panel and couldn't repair it. We then re contacted Sharp and after several more days and several phone calls they offered to exchange the TV with a refurbished one but they don't know when a TV will come in stock. The rep informed me could be next week, next month, or 2-3 months from now. I then spoke to a supervisor named [redacted] about this because it has now been almost a month of trying to get our 70inch TV fixed and my husband who was deployed at the time had to call them to try to get some action going on this case. Every time I call I get told someone is going to call me in a few business days but those calls never come so I have to continue to call them.Desired Settlement: I'm fine with an exchange or a refund something that's going to replace my 70inch TV the fastest!

Business

Response:

The exchange was processed for the customer. [redacted]Customer will receive a call in the next day or so to schedule delivery. [redacted] phone number is ###-###-#### option *

Review: I purchased a Sharp Aquos 60' TV in March 2014. Approximately 2 or 3 months after purchase, the unit turns itself on in the middle of the night, and loses its programming. Sharp replaced several components including the main logic board. The TV started having the same issues about 5 or 6 months later. I called in as the unit was still under warranty. Sharp dispatched a repair person who after a few days advised me the replacement logic board was on backorder. I called Sharp back and they advised me they would replace the TV and it would be 3 business days until the exchange was processed. Today they called me and told me they didn't have any replacement TVs and no ETA as to when they would have more in stock. I asked if they could replace it with a different but similar model and they said they had no other TVs in stock. I don't like it when a company lies to me in such a blatant way. I refuse to accept that Sharp has _NO_ televisions of any kind. I've been without my TV for more than 2 weeks now and they have no ETA on repair or replacement. the case # is [redacted]Desired Settlement: I would accept either a refund of the television's full purchase price with tax so I may purchase a competing manufacturer's TV or a replacement television of equal or greater feature and functionality. I am not willing to wait in a nebulous queue with no ETA for replacement.

Business

Response:

An exchange for a [redacted] was processed on 1/13.

Review: I purchased a smart t.v and they upgraded their system and completely shut down the system on all the t.vs already sold. I only want what I purchased. This is a huge failure. I need the system for work. When you talk to customer service they lie. They basically tell you you been ripped off and we will not correct it. This should be a class action lawsuit but most people don't use the system as I need to. I would have trusted another company. This is extremely wrong to sell a product as advertised. Then shut it down. I was even told when I first got it. The t.v will receive updates. It was false advertising and they need to fix it or replace it with one with the smart system. I read the warranty and this should be covered as broken. They ripped me off almost $2,000. False product does not do what it is. A smart t.v. A customer service representative even told me yes they are wrong about this he was very sorry but was coached what to say when you complain. I only want what is fare.Desired Settlement: I want the system fixed back the same or replace it with one with the system I deserve. It's a 62'in sharp aquos t.v. The same t.v without the system is way cheaper. I was completely ripped off. I want it resolved asap.

Business

Response:

We have made numerous attempts to contact the customer with no response. Voicemails and emails have been sent. Once the customer responds we will work with the customer at a resolution.

Review: I purchased a Sharp television from [redacted] who is a dealer. Four months after my purchase the television has a blue line going through the screen. I contacted Sharp and they said it was covered under warranty. I sent pictures and they said they would replace the television when another model was available. It is going on six weeks and there is still no televisions available, when ask how long they can't give me an answer.

Business

Response:

Stock arrived on Friday 10/10. Exchange has been processed. Customer will hear from [redacted] to schedule appointment once the unit arrives to the delivering terminal.

Review: When we received the TV we noticed a bit of flares of light when the TV was dark. We also noticed that sometimes if watching live TV the audio would be off. If I changed the channel and went back it was fixed and it happened only on occasion. As time went on the audio problem seemed to happen more frequently. Because of the nature of the problem (and we have another TV that was hooked to this antenna that never had this problem) we realized it was the tuner within the TV. We also didn't like that when watching a dark show you could see the flares on the TV. We bought the TV on March 25 and made our first complaint in May (it was the same time we registered the TV with Sharp USA). They really gave us no answers and tried to tell us it was our cable. Then we were told it was "normal". We sent pictures that show the obvious flaws, next time we called it was "under review". They just continue to "blow us off". We paid a lot for this TV, we own 2 other flat screens and have never had any problems with them. We do not have cable and the other TV was connected to the same antenna and again we had no other issues with that one. We feel that the light flares in the background of the TV are getting worse (more visible) and the audio problem is happening more frequently (daily) and is not only the volume off sync but now it is becoming distorted. They refuse to send someone out and will not refund our money. We feel like they keep putting us off hoping the warranty time will run out therefore leaving us stuck with a flawed TV.Desired Settlement: We would like our money refunded so we no longer have to work with them. It is obvious they do not want to stand behind their product and follow their own warranty. I fear that if they "fix" the TV but the problem comes back we will be stuck with another bad TV and at this point I don't trust their warranty. I also fear they will replace it it will be the same "junk" we currently have. This is the only Sharp we have bought and will be our last. We would be fine to take it to the store ([redacted] in Kennesaw GA) where we bought it, and have them send it back to Sharp.

Business

Response:

Customer television was repaired on 2/5/14.

Review: I contacted Sharp USA 12/21/2014 for assistance with my SHARP TV (Model LC70L3660U, Serial # [redacted]) because it was not working. I purchased a new Sharp AQUOS 70 inch TV the same day (12/21/2014) because SHARP indicated it would take some time to get a service technician out. The NEW Sharp TV I purchased quit working 21 days later, and I returned it under Warantee to Best Buy (where I purchased it). After several phone calls, after sharp sent their contracted repair company, Precision TV to my home twice to repair the TV, the repairman from Precision TV stated that the TV was irreparable and sent notification to SHARP. After several weeks, a representative from SHARP USA called me and made me an offer to send a "refurbished Sharp 70 inch LCD TV with a three month warranty" in exchange for my broken SHARP LCD." I was told that a "white glove" delivery company would be delivering the replacement TV and would pick up the broken TV. The representative asked me on the phone if I "accept the offer" and I did verbally accept the offer. After two weeks of no delivery and no communication from SHARP, I called customer service to request an update. I was told that SHARP had no replacement TV's in stock and could not give me an estimated time of delivery. After several more calls in the ensuing weeks, I requested a written communication" of the offer that SHARP extended to me and I have (2) e-mails confirming that I accepted the offer in 2/23/15 that " this unit was approved for exchange on 02/23/2015." I made my 12th call to request a status today and was again told "no units in stock and no ETA." I asked if SHARP could confirm that a replacement unit would be delivered to me as promised any time in the next month, or even in the next 12 months, and I was told there is "simply no ETA and no commitment can be made regarding delivery.

IDesired Settlement: I desire either a replacement of "like" or better TV to be delivered as was promised in writing by SHARP USA, in a timely manner, with a committed date. If SHARP is unable to send a replacement TV as promised, I then request a refund of $1799.99, which is the amount I paid for the original TV - I sent the receipt as requested to SHARPUSA in February via e-mail as requested and SHARP has confirmed that they received my receipt

Business

Response:

Customer exchange was processed on 3/16/15. NVC TRACKING: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Sharp television. Ever since the TV has been hooked up it has had several problems. It cuts on and off without warning, sometimes excessively. FOr example 3 times a minute. The color is fuzzy and off color (purple people with red eyes). I contacted Sharp and requested service. They told me I had to send them an excessive amount of pictures. I obliged. They then told me I would be contacted in 1-2 business days about a service appointment. It is now day 12 with no contact. I emailed again saying I had not received any information. They sent me the same generic email saying no update available twice. I contacted again with a scathing email and they again informed me that no update was available. The company obviously doesn't value customers. My TV is in warranty. Maybe they are trying to run out the warranty before they service it.Desired Settlement: I just want my television either replaced or fixed. Some other compensation would be nice, but I would probably never see it. Overall, I just want a fixed television.

Business

Response:

Sharp has sent the customer a prepaid label and box to have her unit shipped in for repair.

Review: Purchased TV - [redacted] from a [redacted].

Before the warranty end, the TV screen would flicker and fail. 1 month after the warranty the TV no longer turns on. I contacted SHARP who sent a technician to review. Technician says this specific TV model has a faulty screen that SHARP is aware of. They cannot fix it, it must be replaced. SHARP agreed to replace the TV with a refurbished model. I agreed to this. Then 2 months of waiting, and they call to tell me they will no longer agree to those terms, and will offer me a TV of lesser value with none of the features of my other TV, and that I have to pay for shipping ($180). They said it was my only offer and I had to take it or leave it because they wanted to close the account. The rep and rep manager said this is a courtesy and they didn't even have to do it.

Who says that???

1 year ago, I paid $6,700 for this TV with ULTRA HD, 4K, and 3D, they are offering me a $1,500 TV that has none of those features. Check [redacted] reviews on this exact TV, you will see that this TV has failed many people for the exact same reason. This is a known issue with this model of TV, but every person we talked to at SHARP say they have never heard of this. Even the Technician that they hired said the exact same thing "This TV Model has a Faulty Screen, and all of ones I services had to be replaced".Desired Settlement: Replace my TV with an equal value or equivalent spec version.

Review: Ok I purchased this tv 3/6/2014 I had to call a week after because I was having problems with my volume little things was going across the screen leaves I did not want them to go across could not see the writing on bottom of screen was told that's what happens. Next recently my screen starts to blank in and out they told me to reset it I did then next I could not move the volume bottom on the side of my tv when I do that it put the option menu on the screen tv instead of turning volume up. This tv has been giving me problems since day one they saying because its out of warranty but if the same problem occurring you suppose to fix until its corrected. My screen is still dim why even help if your not gonna do anything there have been so many problems with this tv. I purchased because I thought it was good maybe I just got a defected tv ever thought of that. how when you fix one thing the next thing mess up its all connected the screen was acting up then when I lower volume it shows pic options to fix contrast.Desired Settlement: I would like to exchange for another tv.

Business

Response:

Sharp cannot exchange the customer television. Sharp will contact the customer to have an evaluation completed to see what the issue is with the customer television.

Consumer

Response:

I am rejecting this response because:They have fix this problem before related to sound and the picture had me reset my tv when I did that it did something to sound the more they do fixing and taking apart gonna make worst I spent to much money for this tv is someone coming out to correct problem.

Business

Response:

Sharp tried to contact the customer on 8/18, 8/20, 8/21, and 8/25. Sharp also mailed the customer a call back letter. Sharp will cover the repair of the television when the customer returns our calls.

Review: I purchased a 70 inch TV model # LC70LE847U from Sharp which was delivered on 12/24/2013. It worked for about 20 minutes then went all fuzzy. Sharp sent out a repair tech and he said it was a main board problem but that board was on back order. After a month of calling Sharp, they said they would replace the tv with a refurbished tv, I asked for a New tv since the one I bought was brand new. A week later I had to call them and they said they will send me a new tv when they get one in stock. It's now 2/18/2014 and I have called every week to see if any are in stock so they can replace the defective one, still, nothing in stock. My case # is [redacted] and they are to replace the bad TV with the new model # LC70LE857U.Desired Settlement: I would like to get the TV they told me they would send to me.

Business

Response:

Sharp offered the customer an exchange. Customer agreed to wait until March for the new 2014 model. The exchange will be processed once stock comes in

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Tracking info has been provided also for the new TV.

Regards,

Review: I have given sharp all the information I have for my extended warranty and paid it off and they are refusing warranty service because their people did give me the proper paperwork when my TV was swapped for a more recent model. So sharp needs to figure out what needs to be done to resolve said problem and if they will not honor the extended warranty I purchased then they need to refund me in full for the television and the extended warranty I paid for. Sincerely, [redacted]Desired Settlement: Honor the extended warranty immediately or refund me in full for the television and the extended warranty I paid for. Sincerely, [redacted]

Business

Response:

Sharp Electronics contacted the customer and asked about the current firmware the customer has. Customer stated that he was not with the unit and will contact Sharp back. Sharp advised that sometimes the TV will not do an automated update and that it can be done manually if needed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I spoke with the company and told them I did a manual update check and it was the current version

Regards,

Business

Response:

The extended warranty company [redacted] advised that they have reimbursed the customer.

Review: I purchased a product from [redacted]. It was a Sharp Elite 60 inch Television. It was sold as a new product through a vendor utilizing [redacted] seller's marketplace. It turns out that it was a refurbished product sold from Sharp direct.

My issues are with the packaging. According to the various phone calls I made with Sharp they told me that they don't verify refurbished products during the shipping process.

If I would known that this tv was refurbished. I would of notified sharp within the warranty period specified.Desired Settlement: All that I desire is for them to pick up the television that was sold to me and for it to be replaced with a new one.

Business

Response:

Customer purchased a refurbished unit from [redacted]. A refurbished unit carrys a 90 day warranty. Customer was advised of the warranty. Customer stated he would contact [redacted] as he stated he thought he was purchasing a new unit.

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

I wasn't aware that it was a refurbished unit because it was sold new via[redacted]. The issue I have with Sharp Corporate is that there wasn't anything in the packaging stating that it was a refurbished unit. It was shipped in new packaging with new accessories etc. How was I supposed to ever know it was used. I believe Sharp is aware that other companies buy refurbished units and sell them as new to increase profit margin. Sharp is obviously okay with this practice because if they weren't, identifiable information such as stickers or other sorts of tagging would be included in the box to make consumers aware of the product purchased.

If Sharp was interested in protecting consumers from fraudulent purchases, they would make sure that packaging followed the above guidelines. Because of this I feel It's only fair They honor the original 2 year warranty.

Regards,

Business

Response:

When Sharp sends out refurbished units the box is marked “Refurbished”,

the manual should also be stamped that the original warranty is voided., there

should also be a sticker on the back of the unit that states this product has

been refurbished.

Customer should contact the online retailer on how the product was advertised on the retailers site.

Review: I have a sharp microwave for my restaurant business that is still under warranty. On 03/6/14 it started sparking, so I called Sharp to report this and see who I could call to have it repaired under full warranty. After a LONG survey, I was informed that because it sparked it's a fire hazard and therefore has to be sent to review before the warranty can cover it. The review will take 2-3 days. After inquiring how this would be handled if my microwave broke in a non-fire hazard way what would have happened, I was told that the warranty would have paid for it to be repaired right then and not have to go through review. Because their microwave broke on me while under warranty due to something faulty on their end, I am now upsetting customers and losing business when they should have paid to repair/replace immediately, just like they would have for any other issue with it.

I called today, 03/11/14 (5 DAYS) after I reported it and it's STILL in review. How many customers do I have to lose because of them?Desired Settlement: I want a new one immediately and I'd like a refund or repair on my broken one since they've made me wait longer then I should ever have to wait under warranty.

Business

Response:

Sharp has processed an exchange for the location.

Review: sharp 60" led/lcd [redacted] serial [redacted] this tv broken early dec 2013 tv would not turn on sharp sent out tech day before christmas .. tv was unrepairable.. spoke w sharp exchange manger on dec 27 offered refurb exchange when I accepted the offer.. called today 01-15-2014 tv has no been shipped according the exchange supervisor and they have no idea when a replacement tv is going to be sent.. it is approaching 2 months without tv ... sharp has not idea when and where replacement tv is.. when I call I just get transferred around without any questions answered.. all I get is sorryDesired Settlement: I just want tv replaced THAT WORKS and no more excuses from sharp .. it does not take more month to ship tv accross usa

Business

Response:

Sharp processed an exchange for the customer. The exchange unit delivered to the customer on 2/11/14

Review: On Monday September 28th I started experiencing issues with the picture on my Sharp 70 inch TV Model number LC-70LE650I at which time I contacted Sharp via phone, the man on the phone tried to troubleshoot the problem with me with no luck and he then created a case# ([redacted]) he told me I would receive an email requesting me to send in pictures with proof of purchase to validate the warranty on our TV, after waiting 3 days I finally received the email and I then proceeded to submit their requested information, 5 pictures of the issue with the TV along with my proof of purchase verifying that we did indeed purchase the TV last November 2014 making the TV well within the warranty period.

I have made numerous phone calls to Sharp and they keep telling me 3 more days.Desired Settlement: I would like a bit faster service, I would like to have the TV replaced regardless if they can find my exact model or not, Sharp does still make 70 inch smart TVs and I would like a replacement ASAP!!! Tired of waiting!!!

Business

Response:

Exchange was processed on 10/14/15. Sharp provided the customer tracking. NVC TRACKING: [redacted]. Exchange is currently in transit to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I contacted Sharp on April 1st 2013 regarding an issue with a 60" TV. Although service should have been covered under warranty, and despite having documentation from Sharp to that effect, the service department claimed it was not. After weeks of back-and-forth with various customer representatives, I attempted to resolve the issue by agreeing to pay for the cost of an exchange. Sharp tracked this as case #[redacted].

As soon as I received the replacement TV, I contacted their Service department again on May 1st (case #[redacted]), informing them that not only did the replacement TV suffer from the same issue as my original one, but had additional physical damage to the screen. After numerous requests from Sharp for pictures, dozens of phone calls and weeks of delays, the management at Sharp agreed to replace that unit with a NEW 60" TV of a different but comparable model. When came time to arrange delivery, Sharp was unable to confirm that they could deliver the new unit before my goods were to be moved out of state into storage. Customer representatives were aware throughout all the discussions that I would not have access to the TV while in storage. Knowing my move date was near the estimated delivery date, Sharp agreed to deliver the NEW TV within 12 months, once my goods were out of storage, to a permanent home. The agreement for a new TV exchange was not only made over the phone twice, captured in their internal notes (which were read back to me), but also captured in a clear written agreement confirmed by a Sharp rep which captures all these details.

When I contacted the Sharp on Oct 21st 2013 days after having purchased a house and moved in, the representative first claimed they had no records of an agreement. When I forwarded it to them, they then claimed they did agree to send a new TV, and knew I was moving, but that agreement was only valid for 30 days, despite the fact the purpose of the agreement is to confirm the 12 months. It was "my fault" for moving.Desired Settlement: The Service department is offering to replace the unit with a similar refurbished unit, but that is not what was agreed to. I am requested that Sharp Electronics honor the agreement we have in writing and perform the exchange of my existing TV for a NEW comparable 60" LCD TV at no additional charge.

Business

Response:

In May 2013 Sharp agreed to exchange customer unit with a new model. Customer did not call back until October to process. We were currently out of stock util yesterday. The file has been updated to exchange the customer unit with a NEW LC60LE750U while stock lasts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming Sharp ships a new (as opposed to refurbished) TV within a reasonable timeframe, which they do not specify in the resolution.