Sharp Electronics Corp

Sharp requested a proof of purchase from the customer to proceed in the review of exchange. Customer has yet to provide the proof of purchase. Per Sharp warranty, we have the right to offer a refurbished replacement as stated in our warranty statement.

Tell us why here...               A repair was issued to the customer for her replacement TV; the repair wasdeemed successful. We performed a courtesy call with the customer and shestated everything is working perfectly fine....

We informed the customer shouldshe have any concerns to give us a call back. This case has been classifiedclosed.

Exchange has been processed for a NEW LC60EQ10U on 10/21/14. The tracking information is NVC TRACKING: [redacted]. NVC will contact the customer once the unit arrives to the delivering terminal to set up an appointment for delivery.

Customer model [redacted] was exchanged at Best Buy around 5/15/14. the model comes with a 1yr parts and labor warranty. The customer is about 1 full year out of warranty. Sharp advised the customer that due to being out of warranty that we cannot cover an evaluation. If the model is deemed...

un-repairable a prorated exchange can be offered. The evaluation would have to be at the customers expense due to being out of warranty.

Sharp provided the customer a return authorization to exchange the unit at the retailer.

Customer was approved for a reimbursement. Customer accepted the reimbursement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Sharp Electronics does not cover installation on a trim kit. The trim kits are sold separately as an optional accessory. The unit is sold a counter top model. Sharp cannot reimburse for optional installation.

Customer has been approved for an exchange. The customer will be contacted to go over the process.

Sharp warranty listed in the owners manual states that Sharp has the option to repair or replace with a refurbished replacement. Customer was offer a refurbished replacement with a 6 month warranty. Customer stated that he will contact Sharp back. To this day we are waiting on the customer to...

respond.

Never received the check from Sharp. I did everything they asked, they took my tv and I signed and confirmed they received my release

Review: Purchased a re manufactured 70" LCD TV for $1785.00. There is a small area of the TV (size of a penny) near the center of the screen that has faulty pixels that does not project the true colors. Therefore it looks like a smudge marks. Files a complaint and sent multiple sets of pictures twice to show the defective area. Sharp needs more pictures so that they can reach the same conclusions.

The response was - "Based on the photos we have received, your refurbished unit has been deemed within specifications. If you feel this conclusion is not satisfactory, we advise you please send more photos in for review to [redacted]. The photos should be taken from 5-7 feet away with active video in the background as well as with the menu displayed. When review is completed, you will be contacted and advised of any updates."

If this quality is within their specifications, then Sharp has a real problems.

They can refer to the case # [redacted]Desired Settlement: Either fix the problem or replace the television.

Business

Response:

Sharp requested a copy of the proof of purchase for the customer refurbished unit. The customer only sent in a packing slip. We will need a copy of the purchase receipt to furthur view the customer options.

Review: On 17 May 2015, I purchased a 60 inch sharp tv from the navy exchange in Millington, the. Model lc60le660u. And paid 829.99. For this tv. In August of 20115 this tv malfunctioned and would not allow any control using the remote or any button on the tv. Call was placed to sharp. Custom electronics of Memphis was contacted by sharp and they had to order a mother board for the tv due to a back order on the mother board. This part took sharp a month to ship to them. Late part of September custom electronics replaced the mother board on the tv and reprogrammed as required. On 14 October 2015. Same issue no control of tv by remote or on the tv. Again sharp was contacted and call made to custom electronic. Custom electronic did upgrade but tv still did not function and still had not control by remote or on the tv. Technician called sharp who told him they would replace the tv with same model or next model up and sent sharp pictures of the back of the tv. I as the customer was told to send copy of recipes with case number [redacted] to sharp which was done on 16 October. On 20 October I called sharp to check on status of tv with the above case number. They would send a referb tv same model as soon as one comes in stock, which I was told they did not no when that would happen. I told them that this was not satisfactory due to this model having problem with mother boards. And asked for a refund which I was told that sharp would not do. Again unsat. As a consumer if a product is a lemon which my tv was it should be immediately be replaced or refund provided. I continue to be without a tv due to their poor workmanship and problems with this model as I was told by the tech from custom electronic that this model has been giving sharp some problems. In mean time I have to wait to see if an approval for return will be approved through the navy exchange if not again will be waiting to who know when to have the matter resolved in a timely manner.Desired Settlement: New tv not referb. Not fair to take a referb with no warranty.

Sharp should stand behind what they manufacture and if product is a lemon like in my case a refund should be provided to me as the consumer.

Business

Response:

On 10/21/15 the customer was provided a return authorization number to take the TV back to the retailer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On July 10, 2014 I purchased a Sharp Microwave Oven at a big box retail store. On April 5, 2015 the Microwave made a loud buzzing noise and started sparking. The side wall of the unit had a "burn mark" where the plastic began melting/burning from normal use.

Company agrees the unit is under warranty, but keeps changing their policies/procedures on obtaining replacement.

April 6, advised to send photos of the serial number plate and damages and email and a unit would be shipped same day. Emails were sent within the hour. We called back a second time to confirm the receipt of the photos. Photos were received, but they said since it was a fire hazard a safety inspector would call, then they would ship the unit.

April 8 I place a call to let them know I have not heard from anyone. I was told the case was closed and a new unit would be shipped April 9.

No unit was received, so I called again April 15. Now they claim I needed to write a "letter of resolve" asking for replacement. I did this and emailed it off. I then get a call back saying I didn't need to write a letter of resolve, but sign a document releasing them from legal liability of fire damages and they would send a new unit. I signed the document and sent it over asking for a shipping number to track.

I receive a call from someone who identified themselves as a SHARP representative who is changing their story again on the warranty replacement. Now they want me to purchase a new unit direct from them and demanded credit card information. The rep wasn't speaking clearly, said she could not provide anything in writing, and promised my card numbers would not be used to charge anything. She could not explain why they needed a credit card if they weren't charging for the warranty replacement.

Every time I speak to them, it is a different story about the process.Desired Settlement: I am willing to take the exchange if they can prove shipment no later than 4/17, otherwise I will be purchasing a replacement unit and seeking refund of original purchase price.

Business

Response:

Sharp has processed the customer exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It did take the inquiry with the Revdex.com and Consumer Affairs to get them to honor the warranty. Thank you!

Review: Bought this $3000 tv less than 2 years ago and now it does not work. It has horizontal lines and dark spots. Contacted customer service and they said it was out of warranty. I'm a life time sharp customer but this really makes me rethink my position.

Make:

SHARP

Model:

LC-70LE755U

Serial Number:

B[redacted]Desired Settlement: Replace tv or repair

Business

Response:

Customer purchased the TV on 7/20/2013. The TV came with a 1year parts and labor warranty. Customer called on 9/20/15 to state the TV has lines on the screen. After reviewing the photos the unit was deemed to have a panel issue and is not repairable. Customer was offered a prorated exchange due to the TV being over a year out of warranty. Customer declined the offer.

Review: Safety issue--drawer microwave is burning through room of food cavity. Attempts to find service result in referral to general 800 number. Multiple calls and emails finally resulted in personal contact with service rep. That rep requested pictures, which I immediately sent. Hearing nothing I again went through long phone and email process to get response. I was finally told that pictures were not sufficient and that further evaluation of microwave was required. When I asked how and where to get such an evaluation, the person I talked to did not know and promised to call me back. That was June 20. Still no response.

This product is covered by an express warranty of the magnetron and an implied warranty under washington consumer law. I am getting no response to how to receive warranty service or indeed any kind of service at all.Desired Settlement: repair or replacement under warranty

Business

Response:

Sharp contacted the customer and offered a pro rated exchange. Customer accepted and the exchange has been processed.

Review: I purchased a Sharp Model LC80LE857U television Serial # [redacted] in October 2013. I did not purchase an extended warranty at the time of purchase. June 2015 a horizontal line appeared on the TV screen. Within a couple of weeks more lines appeared and last week the TV just wouldn't turn on. I called Sharp for technical support before the TV failed but it didn't help. I called a factory approved repairman and he looked at the TV and said it was a manufactures defect and the panel would need to be replaced. I called Sharp on 718 2015 and was told they would not help me because the factory warranty had expired. I called again on 7 20 2015 and was told again that they would do nothing. I called the repairman to order the panel so that I could have my TV repaired and was told that Sharp would not supply panels so my TV could not be repaired. I called Sharp again on 7 24 2015 and asked if it was true that the panel needed to repair my TV was not available. I was told by a Sharp representative that Sharp had made the decision not to produce panels to be sold for repair because the cost of the panel was about $2,000 and they thought no one would want to spend that amount to have their TV repaired. Sharp has denied me the option to repair my TV and in effect sold me a throwaway TV. I spent almost $4,000 for what was advertised as a top of the line, latest tech item. I was never told I would have to throw it away if it failed. I am being forced to purchase a new TV after only 18 months and spending $4,000. I don't think most customers are in a position to spend $4,000 on a new TV every year. I thought I had purchased a product that would have a usable life of more than 18 months.Desired Settlement: I think that Sharp has an obligation to stand behind their product. Supply the part I need to repair my TV or if they really do not have replacement parts they should replace the TV.

Business

Response:

Sharp will offer the customer a prorated exchange due to being out of warranty.

Business

Response:

Customer accepted the prorated exchange on 7/28/15. The exchange was processed on 7/28/15. NVC TRACKING of the exchange is [redacted]

Consumer

Response:

I am rejecting this response because: I have called Sharp several times and have been told the replacement TV is in route. I asked for a locale contact or tracking # and was told there isn't none, I will be contacted. It has been two weeks since I paid for the replacement and was told that the TV was in their warehouse and would be shipped right away. It shouldn't take two weeks to send something to AZ from what I was told was in Tennessee. I expect someone to contact me with some specific information.

Review: Purchased Large screen TV and wifi application was defective. Sharp had local servicer come out twice to install multiple new parts under warranty. product could not be repaired and sharp said they would be in contact with me with-in 2-3 days to arrange an exchange. They have been sending emails over and over saying they are still reviewing my case and this has been going on for three weeks. I have responded to customer service emails but continue to get delayed. My case # with Sharp Electronics is [redacted]Desired Settlement: Replacement with new(not refurnished) TV either identical or the equivalent model

Business

Response:

A return authorization has been created for the customer to return the TV to the retailer. RA# [redacted] to [redacted]

Review: We purchased the new tv in May, 2014. Broken and in need of a part. Part on back order. They finally exchanged the tv with another one same make and same model. Now that tv we got 7/28/14. In less than a month later the new tv is broken. Internal chip problem. Today we talked with Sharp again. Same run around as with the first tv.Desired Settlement: Requesting refund from Sharp because they want us to work on it over. I have requested a full refund on the tv. Their reply was that they don't give refunds. This tv cost $2099.98. We have lost our faith in Sharp and would like your assistance in this matter regarding return of the tv and a full refund of the cost.

Consumer

Response:

The company has contacted me and said that they would refund the full price on the return of the TV so we can close the case

Review: I have a microwave that's only 7 months old and it does not work can not find receipt and the Co not longer in buisness.Desired Settlement: All I want a appliance that works it's only 7 months old and defective.

Business

Response:

Customer was advised that we will exchange his unit once he sends in a copy of the label on the back of the unit. Once we have this the customer will receive a replacement in 3-5 business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,