Sharp Electronics Corp

Review: I purchased a sharp lc-70" 735u on 5-23-13. It arrived damage and I attempted to have it replaced. As of today, they have through the course of almost 6 months,have sent me 4 damaged TVs and I've payed them $3,674. These TVs all have been under warranty and I am now requesting a full refund. In my endeavor to contact them to resolve this issue, they put me in a perpetual circle of waiting for a approval with no result....Desired Settlement: I just want to get my money back so I can buy a undamaged TV.

Business

Response:

Sharp contacted the customer and the customer agreed to a refurbished LC80LE857U exchange. There is currently no new stock. The exchange has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: bought a sharp television back in august of 2013. [redacted]. the tv's picture went out on me in the beginning of december 2014. 3 months after warranty expired. went online found out there have been numerous complaints in regards to this television and numerous complaints about sharps customer service. the complaints numbered in the hundreds if not thousands. They issued no buyer warning or recall of the product knowing that product is flawed. After first refusing to honor my warranty. they finally relented and sent a tv repair man free of charge. He could not fix the television. I was supposed to recieve a call back in regards to what sharp's next process is going to be. I called numerous times since the repair. I was told their system was down and I couldn't receive help. TWICE on two different days I was told this. I don't understand how this company is even in business anymore after reading the numerous complaints.Desired Settlement: I would like either a replacement or a refund of the full purchase price.

Business

Response:

As a courtesy Sharp has waived the prorate and processed an exchange. The customer will receive a call from [redacted] to schedule an appointment when the exchange arrives at the delivering terminal.

Review: We furnished our new home with brand new appliances, including a Sharp Insight Pro built in drawer microwave. Our appliances were delivered and installed at the end of October 2013. On Monday, December 8, 2014, while heating food in the microwave, the unit went dead. I telephoned Pacific Sales (where we purchased our appliances) and was told that our one year warranty had expired. They suggested we contact Sharp to request a courtesy extension since the warranty was just over one month expired.

After contacting Sharp, I was provided a servicer to diagnose the issue. The servicer identified that the microwave would need a new filter, as it had burned out. We were quoted approximately $140 for parts and labor. Immediately, I was in touch with Sharp to relay the information and request that they cover the cost of the repairs. They assured me that after hearing from the servicer, they would be in touch with me by today, December 15.

Upon follow up with Sharp, I am continuously passed from one individual to another before being informed that they require more information from the servicer. The servicer, however, informs me that all the information has been provided and that Sharp is simply giving me the “runaround.”

It is unfathomable that a microwave of this caliber, of far greater expense than most, should fail after just over one year of use. We had inexpensive appliances in the past that were dependable for many years of use. I am disgusted and frustrated by the lack of response from Sharp.Desired Settlement: We would like all necessary repairs to be made without delay and to be covered by Sharp.

Business

Response:

Sharp is contacting the customer to advise that Sharp will cover repairs to the microwave drawer.

Consumer

Response:

I am writing to follow up on complaint #[redacted]. On 12/17/14, a resolution, with your guidance, was agreed upon. The resolution was for Sharp to cover the cost of repairs to our microwave. It has been almost one month since we’ve had a working microwave (December 7) and no repair date has been scheduled. The repair company sent by Sharp has no definitive date for the necessary part, as it is on backorder. When Sharp was contacted by the servicer, they didn’t know what part the repair company needed and requested photos for further information. With a microwave of this caliber, we expect to have it in good working order for many years. We are frustrated by this incredible inconvenience which has become a tremendous nuisance in our daily lives. We would like to see one of two outcomes; an immediate repair of our microwave or a replacement.

Business

Response:

The customer was approved for an exchange and will be contacted to go over the exchange process.

Review: I recently purchased a Sharp LED Television ([redacted]) 70 inch LED in June 2014. The television is currently under manufacturer warranty with Sharp when the television is no longer working beginning October 2014. We have attempted on several occasions to receive a replacement television after the support team informed us that the television is not fixable and that they would send a re-manufactured television or equivalent replacement. We have been told to call back every week to check to see if there are any televisions in stock for replacement as they have not been able to communicate effectively to provide an update on when this will be resolved. It has been weeks now and several emails to include photos of the television as requested and we have not received any feedback that give us confidence that they will maintain the warranty in replacing the defective product. In June 2014, I purchased a brand new television and it is unclear as to why it is a consideration to replace this product with a re-manufactured version when their are clearly defects with the brand new products.Desired Settlement: The desired outcome is to receive a brand new replacement television and/or equivalent. If that is not possible, I would like a refund check in the amount of the television.

Business

Response:

An exchange was processed for the customer. Tracking information is [redacted]

Review: I purchased a 65 inch Aquos Sharp tv and sound bar on February 15th 2015 at a military installation and shortly after the purchase we started to not get any sound from the tv or sound or anything of that. So we call Sharp in November 2015 and they keep giving us true runaround saying oh well we can't guarantee sound coming out of the tv. Why would you still sell this tv if they are having multiple problems with it. We called again they say oh we need proof of purchase which we have. Then we call again they want something else. So we call back because it's still under the manufacturers warranty (1 year). And everything we say like can we have a technician come out and fix this they say it's not covered you'll have to pay. This is beyond ridiculous. They will not help us at all with this tv or sound bwhich doesn't work correctly. You literally have to turn up the volume everytime you turn the channel or the sound is absent most of the time anyways. We are out of $1,300 for a tv and sound bar that doesn't work and is still under warranty. Please help.Desired Settlement: We just want a new tv and sound bar that works correctly or for it to be replaced or refunded.

Business

Response:

An exchange has been processed for the customer. Tracking is NVC [redacted]

Review: I purchased a tv brand new in the box. I have not used the hdmi ports until today because it was in a guest bedroom. I had xfinity come out to install hd cable and we discovered all three of the HDMI ports are non responsive. it would be different if it was one that wasn't working but all three are not working. it is a tv barely used and the tech said it had to be a problem that pre-existed with the tv for all three to be not working and they have not been used.Desired Settlement: I would like for them to either repair the tv or replace it, I am not looking for money I just want a working tv. this is for my daughter and very importanat. I am big on customer service and I feel like if there is a wrong with your product you should be willing to fix the problem.

Business

Response:

Sharp requested proof of purchase. Sharp will need to confirm the TV is under warranty to set up for service. The customer TV was manufactured in 2010. The TV comes with a 1 year parts and labor warranty. If the customer cannot provide a proof of purchase, Sharp will go by the manufacture date which is out of warranty. Customer would be referred to a servicer to have the TV evaluated at their cost.

Review: My TV has a red line going through it, called their customer service numerous times through the span of nine months, they said to perform a system reset via over the phone, after I did that nothing changed still a red line on the tv, customer service has given me the go around, every time I call they tell me to do a system reboot and nothing happens. This issue I have been working on them since Jan of this year, after they tell me to do a system reboot someone from customer service would call me back about scheduling an appointment to fix this. Again this has been repeated numerous times since Jan. and my TV still has a red line going through it. The amount of times I called is probably 4 to 6 times throughout the 9 months. I work in customer service and the service Sharp provides is beyond atrocious and uncalled for. I have spent so much time trying to call them and fix this red line issue their way, I just want to return the TV at this point and get my money back on what I paid to Costco.Desired Settlement: I need another TV to replace this one, I would like Sharp to pick up my TV and give me either a check for $1,649.99 or a store credit to Costco to get another TV. No one should have to endure the hardship and wasted time I have spent trying to fix this TV with Sharp.

Business

Response:

Sharp cannot match up any records of the customer information. Does the customer have a case number? The notice states that the customer purchased the television on 2/2012. The television comes with a 1 year parts and labor warranty. This would put the customer unit over 2 years out of warranty.

Review: I purchased a 70 inch [redacted] TV 7/2/14. on dec 28, the screen panel stopped working. I contacted the [redacted] dept regarding my complaint and they asked me for details of the defect and to send them pic which I did.

I was told I would get a response in 2 working days. I did not hear from them so I called them on jan 14,and they said they had tried to call me but since I did not pick up the phone my case was closed. Since I had contacted them they said they would re-open my case and try to get me a replacement unit as it is still under warranty .

The representative ([redacted]) stated he was going to call me back within a couple of days to let me know the progress. I did not get a call for a week so I called back and spoke with another representative ([redacted]) jan19 who said my file was still closed and no offer had been accepted by me!! she said she would put me on the list.I called back a third time and asked to speak with a manager and she stated they were still looking for a replacement unit and even though it has been a month , there is no timeline for when a replacement unit will be in stock.

I spoke with a manager [redacted] on jan 28 or 29 who assured me that it would be taken care off within 4 weeks of Jan 19. I have been waiting and so far I have no news. I cannot get anyone to help meDesired Settlement: I would like to get my TV fixed/ exchanged as promised

Business

Response:

Sharp processed the exchange for the customer. He will receive a call from [redacted] to schedule an appointment once the unit arrives to the delivering terminal..

Review: In August of 2013 we purchased this defective 60 inch Sharp TV from [redacted]. When we called Sharp they said they would gladly exchange the defective TV and upgrade us to a NEW 70 inch TV. A year and one month later, the TV goes completely bad again to the point where it will not turn on and I called their customer service exchange department only to find out they had replaced the new TV we just purchased to a refurbished. The customer service representative lied to us. Had we known it would be a refurbished TV we never would have agreed to an 'upgrade'. To add to this, Sharp customer service did not provide us with an RA number to provide [redacted] with for future warranty issues we may have. So now the 4 year warranty we initially purchased with [redacted], [redacted] refuses to honor because they do not carry that 70 inch model and now Sharp is leaving us with no choice but to pay for another refurbished TV and pay for an additional warranty. This is not fair for any consumer who trusted this Brand. How do 2 TVs of the same brand go defective within a year and a month. This needs to be addressed. I have many emails that I have sent them to show how long this dispute.Desired Settlement: I am requesting a brand new 70 inch TV. Not a refurbished one, a brand new TV.

Business

Response:

Customer advised that they have an extended warranty. Customer will have to contact them for assistance as they should be under their warranty at this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As per my conversation with [redacted]. ([redacted])In the exchange department on Friday December 19, 2014, I specifically told her that [redacted] is rejecting this extended warranty because when my tv was exchanged for the refurbished 70 inch, 1) [redacted] was not provided with an ra number at the time of exchange2) [redacted] does not carry this 70 inch TV to be covered under any extended warranty. I didn't know I needed an RA NUMBER and I thought this TV was new I didn't expect it to go dead in a year.[redacted] then told me that I would have to pay another amount for a refurbished TV AND pay for an extended warranty with sharp. This is wrong. I have paid enough and have been inconvenienced enough.

Regards,

Business

Response:

Sharp has extended the customer warranty for 1 year. A service call has been set up for the customer.

Review: The Sharp AQUOS is the Smart phone that Sharp is making the problem is that it only works on boost mobile, Virgin Mobile and Sprint, The problem is that the manufacturer isn't making the sprint network version to work over seas on GSM networks, not allowing to work on any GSM service like AT&T, Tmobile, Cricket, Metro PCS. The device should be compatible to work on also GSM networks and HSPA, HSPA+ and HSPA+ LTE networks like those on AT&T, Tmobile, Metro PCS, Cricket, it should also be able to work on Verizon. If someone on AT&T wanted the sharp AQUOS they couldn't buy an AT&T, Tmobile version because sharp isn't making any on other carriers like the iphone for instance and Samsung Galaxy phones are made.Desired Settlement: Sharp should also include this model of phone to work on GSM carriers as well and those carriers that are on the HSPA+ network as well and not just CDMA and EVDO networks and LTE networks of CDMA sprint carriers to be able to work on all carriers as well like Verizon, AT&T, Tmobile, Metro PCS, Cricket as well. Sharp should sell this model as well on onto other networks also.

Business

Response:

Sharp emailed the customer that his request has been forwarded to product planning team for future reference.

Review: I bought a Sharp LCD/LED TV ([redacted]) 50" TV from [redacted] in Dec 2013. The very first TV I got was having dark edges at the four corners. I thought this was a defect, and contacted [redacted] to get it replaced. Even this TV had the same problem. I contacted Sharp Customer Service and the agent told me that this is normal. I believed what he said, and a few weeks down the line, I started noticing the brightness of the TV going down, and dead pixels started appearing on the TV. The dark corners still persist, and I feel cheated that I was actually provided with a defective TV. I am still under warranty, so I contacted Sharp to claim it, where they are saying that they would replace just the TV panel, which means opening the TV enclosure and fitting a new panel.

The issue here is the panel which is sent from Sharp would mostly be refurbished, and once I start surgery on my TV and replacing its parts even before an year of purchase, I am looking for a shorter life of this TV. Apart from that, the dark corners on the TV are a defect which was falsely claimed to me as being "normal" when I initially bought the TV. The brightness has reduced noticeably and dead pixels have started appearing across the TV. This is just on the 9th month of purchase of a TV which I paid a lot for.

I would like to have my TV replaced, as the present situation proves that the TV which I received from Sharp was a faulty piece.Desired Settlement: Present defective TV replaced with a new TV of a better model, having no defects at the time of replacement.

Business

Response:

Spoke with the customer and he advised that [redacted] will be exchanging the unit for him.

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

I was transferred to the [redacted] line, again, and they did not give any confirmation, or start the process for replacement of TV.

Business

Response:

Sharp Electronics asked [redacted] who supports this model about the customer claim. [redacted] stated that the customer is within manufacture specifications. The unit has 2 dead pixels. The warranty states in the owners manual on page 79 the following about warranty: How to obtain warranty service?If you purchased the Product at a [redacted] Retail store location or[redacted] and your television Product has a screen sizeof less than 42 inches, please take your original receipt and theProduct to a [redacted] Retail store. Make sure that you place theProduct in its original packaging or packaging that provides thesame amount of protection as the original packaging.To obtain in-home warranty service for a television with a screen42 inches or larger, call ###-###-#### or [redacted]. Callagents will diagnose and correct the issue over the phone or willhave a Warrantor-approved repair technician dispatched to yourhome.Where is the warranty valid?This warranty is valid only in the United States at [redacted] Retailstores or [redacted] to the original purchaser of theproduct.What does the warranty not cover?This warranty does not cover:• Customer instruction/education• Installation• Set up adjustments• Cosmetic damage• Damage due to acts of God, such as power surges• Accident(s)• Misuse, unintentional or intentional• Abuse, unintentional or intentional• Negligence• Commercial purposes/use, including but not limited to usein a place of business or in communal areas of a multipledwelling condominium or apartment complex, orotherwise used in a place of other than a private home.• Modification of any part of the Product, including theantenna• Damage due to incorrect operation or maintenance• Connection to an incorrect voltage or power supply• Outages, static or other problems with over-the-airreception of the television broadcast signals.• Attempted repair by any person not authorized byWarrantor to service the Product• Products sold “as is” or “with all faults”• Consumables, including but not limited to batteries (i.e. AA,AAA, C etc.)• Products where the factory applied serial number has beenaltered or removed• Loss or Theft of this product or any part of the product• Failures or Damage caused by any contact including butnot limited to liquids, gels or pastes.• Up to three (3) pixel failures (dots that are dark orincorrectly illuminated) grouped in an area smaller thanone tenth (1/10) of the display size or up to five (5) pixelfailures throughout the display. (Pixel based displays maycontain a limited number of pixels that may not functionnormally.)• Problems with delay in motion or action of video images

Review: I sent my phone in for repair 11/06/2015. As of today, 12/01/2015 I haven't received my phone. I have spoken with several times and was told that the phone has been shipped out and a tracking number will generate shortly. The next day there is always a delay in shipment and no one is available to explain why the phone haven't shipped. The agent Orville I think I spoke with left me on hold from 10:40 until 1:00 waiting for a supervisor. Everyone refused to speak and I still haven't received the tracking number and my phone has never been shipped. I have been without a phone for a month, and it will be another month without my phone. SpoDesired Settlement: I am so frustrated with Sharp customer service that I just want my money back.

Business

Response:

Customer phone was delivered on 12/3. Sharp will extend the customer warranty three months for the delay.

Review: I purchased a Sharp [redacted] TV on November 29, 2013. On November 25, 2014 the TV stopped working and Sharp Electronics arranged for a repair service to examine and repair the TV. The repair service examined the TV on 11-28-14, and after making a phone call to Sharp Electronics Support service to verify their analysis, made the determination the TV was not repairable and had to be replaced. I was told that Sharp Electronics would be contacting me within 3 days. On December 4th I initiated contact with Sharp and was told they were going to provide me with a remanufactured TV but they had no sets in stock but should be getting some in stock soon. I was given a case number of [redacted]. I have had weekly emails and several conversations with them since this time and each and every time was told they have no sets in stock and that I will just have to wait until they do. On 12-22-14 at 6:15 pm I was told by one employee that the wait could be months although Supervisor [redacted] disputed that timeline the next day. On each occasion, I have told Sharp that if they have no replacement TV set, then simply give me a current comparable model such as [redacted] or refund my money. I am approaching 2 months of waiting and feel they should perform their warranty obligations in a timely and thorough manner and resolve my dispute with a minimum of delay.Desired Settlement: Refund of the purchase price or a current comparable TV such as [redacted]

Business

Response:

Sharp is currently waiting on stock for the customer. Sharp will process a reimbursement for the customer. The customer will be contacted to start the process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I contacted Sharp Via email about my TV Model Number LC-70LE50U in June of 2015, with no response. Then around early September I post on Sharps Facebook page about my problem I which several people have the same problem. I spoke to a representative from Sharp on October the 13 and given a case number #8251446. Then today October 16 I am asked to send pictures of the white spots on my television screen via email. I really believe I am getting the run around from Sharp, I have always had a good experience in the past with this company but evidently customer service have gone by the wayside. When I make a purchase of nearly two thousand dollars I expect the product to be backed up by the company. I am a very busy person that really doesn't have time to deal with jumping thru hoops for a product that has been documented by several other customers with the same problem that I have.Desired Settlement: I request that Sharp Electronics to immediately send me a NEW replacement or refund me the $1899 I spent on this television. I am not interested in a refurbished television in which I will have the same problem in a year or less.

Business

Response:

Sharp requested a proof of purchase from the customer to proceed in the review of exchange. Customer has yet to provide the proof of purchase. Per Sharp warranty, we have the right to offer a refurbished replacement as stated in our warranty statement.

Consumer

Response:

Today II received a call from damming they will do nothing because I was 4 months or of warranty when my problem occurred. So I guess sharp has lost a customer, and I intend to get with other customers who have experienced same problem and open a class action suit for having a known problem with their product. Sharp fails at customer service very badly.

I am rejecting this response because:

Review: 1) TV's input feature doesn't work and I can't watch TV.

2) Was told to reset TV with remote. Remote never came with TV, just the batteries.

3) Ordered remote from Sharp. Remote never came. Was told several times it was in stock and then it wasn't. Can't get a straight answer.

4) Sharp sent a repair person and they couldn't repair it without the remote.

What am I supposed to do? For how long? Doesn't seem right to me. Sharp has failed to effectively help.Desired Settlement: Since Sharp can't send me a remote, the only option is to replace it with an existing TV.

Business

Response:

Customer was provided a return authorization to exchange the TV at the retailer

Review: purchased a sharp 70"aquos television from sears in clovic,ca. in feb. 2014 .on oct.10 2014 television stopped working.I have been trying to get a replacement television fof 3 weeks.sharp is impossible to deal with....going as far to make me wait 6 days to send out a tv repairman to tell me my set is broken...duh!!!now I am told that I will get a replacement tv as soon as sharp get one in their warehouse. the store that I purchased the tv from has 4 of the same model in stock plus numerous stores within a 5 mile radius of my house.why do I have to wait for a replacement when there are tvs available in my area?Desired Settlement: give me my damn tv!!!

Business

Response:

Customer was offered a return authorization to Sears due to no stock with Sharp. Customer was able to exchange the television with Sears.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased my Sharp Aquos 60 inch smart TV on Black Friday of 2014. My TV stopped working on February 10, 2015. I Called Sharp and filed the complaint on 2/16/15 because Bestbuy would not take the TV back because it was under a manf. warranty. I tried taking the tv back 3 times after Sharp and Bestbuy said it was okay. vision would not honor the return. I called Sharp at least 30 times. They said they would get back to me and I still have my broken television today. While Sharp's contracted agent is coming to pick up the TV today and told me I would get a refund in 2-3 weeks after they verify receipt, I will still be out of a television for a total of 60 - 80 days. No where on my receipt or on the warranty did it say I could potentially have this experience. I am so furious and while I will get a refund, no one will pay me for the time I spent without a television. I like to entertain, but I have not been able to do so to my standards because Sharp sold me a brad new tv which turned out to be a lemon.Desired Settlement: I want to be compensated for not having a working tv and for Sharp's breach of warranty to customer. I have missed many sales where I could have returned my tv and got something else, but Sharps warranty is bureaucratic and costs too much time!

Business

Response:

Sharp has processed a reimbursement for the customer. The customer should receive his check in about two weeks.

Review: IN DECEMBER 15, 2010, I PURCHASED FROM FINGERHUT A 42" SHARP TV MODEL LC-42SB48UT-A SERIAL [redacted] FOR THE AMOUNT OF $859.99. THE TV MONDAY THRU FRIDAY IS NOT USED. ON WEEKENDS IT IS ON ABOUT 7 HOURS FOR TWO DAYS. IN THE MORNING THE TV IN THE DINING ROOM IS ON WHICH IS AN OLD SAMSUNG. THE OTHER DAY THE SHARP TV WAS ON IN THE EVENING AND WHILE WATCH A SHOW IS MADE A LARGE CRACK AND THE WENT OFF. CALLED SHARP AND THEY TRIED TO GET THE TV TO T URN ON AND NOTHING. THEY TOLD ME TAKE IT FOR REPAIRS WHICH I DID YESTERDAY TO PRO TV & AUDIO SERVICE IN ELKINS, WV. ###-###-#### CLAIM #[redacted].WHY A TV THAT IS 2 1/2 YEARS OLD DIE THAT WAS HARDLY USED? WAS THIS TV OF INFERIOR WORKMANSHIP AND WHY SHOULD I BEAR THE EXPENSE.Desired Settlement: AS STATED ABOVE, SHARP SHOULD STAND BEHIND THEIR PRODUCT AND AND NOT SELL SOMETHING THAT GOES IN 2 1/2 YEARS

More info from consumer:

Sharp has told me to take the tv to Pro-Tv Repairs in WV, I took it from them got a return call stating that the diagnose was that the Mother Board went, I still have not from sharp. will add more info as it happens

Business

Response:

Sharp contacted the customer and advised that parts will be covered as a 1 time courtesy. Customer agreed. Servicer was notified of the parts coverage.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a 70 inch [redacted] TV 7/2/14. on dec 28, the screen panel stopped working. I contacted the [redacted] dept regarding my complaint and they asked me for details of the defect and to send them pic which I did. I was told I would get a response in 2 working days. I did not hear from them so I called them on jan 14,and they said they had tried to call me but since I did not pick up the phone my case was closed. Since I had contacted them they said they would re-open my case and try to get me a replacement unit as it is still under warranty . The representative ([redacted]) stated he was going to call me back within a couple of days to let me know the progress. I did not get a call for a week so I called back and spoke with another representative ([redacted]) jan19 who said my file was still closed and no offer had been accepted by me!! she said she would put me on the list.I called back a third time and asked to speak with a manager and she stated they were still looking for a replacement unit and even though it has been a month , there is no timeline for when a replacement unit will be in stock. I spoke with a manager [redacted] on jan 28 or 29 who assured me that it would be taken care off within 4 weeks of Jan 19. I have been waiting and so far I have no news. I cannot get anyone to help me it is now Feb 10.2015Desired Settlement: I would like to get my TV fixed/ exchanged as promised

Business

Response:

Sharp has processed an exchange for the customer. NVC will contact the customer to schedule an appointment once it arrives to the delivering terminal.

Review: I placed our dinner into the microwave oven last evening to warm it up; when the timer went off, I wasn't able to take our plates out of the microwave because the microwave oven door wouldn't open; I sent messages to headquarters in NJ; to [redacted] to [redacted] no one acknowledged my requests for customer support; I next called several small appliance repair companies; no one could assist me with a service call due to distance ([redacted]) or because they don't work on Sharp Microwaves.Desired Settlement: .Repair of the microwave oven door ASAP.

Business

Response:

Customer had not contacted the warranty line for service. A Sharp representative will contact the customer to assist.