Sharp Electronics Corp

Review: I purchased a Sharp tv, December 6th, 2013. Within 1 year the picture started to split apart and the white light from behind was coming through. I contacted Sharp, after a week of sending in pictures, contacting them, I was offered a refurbished tv. It took 6 weeks for that tv to arrive at my home. The "new" tv worked for 30 days. The picture 100% and completely went out. I contacted Sharp on December 5th. It took until January 1st for the tech to get parts and come to fix it. It wasn't able to be fixed. As, of today I am told that Sharp will send me another refurbished tv, which will take between 2-4 weeks to ship and will arrive at my home between 4-6 weeks.

I contacted Sharp and was told that is my option or to keep a non working tv.Desired Settlement: I think a replacement should arrive at my home with 2 weeks. If that means an upgrade, then so be it. Send a new one, I don't care. I also think the extended warranty should be added to my tv, free of charge. I had to go to rent a center and rent a tv during this time. It is costing me $33.00 a week to watch tv, while I was for Sharp.

Business

Response:

An exchange for a NEW [redacted] was process 1/8/15. Customer will receive a call from [redacted] to schedule an appointment once the unit arrives to the delivering terminal.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: For many months now I have been dealing with service/replacement of my 80" Sharp TV that is under warranty. First they scheduled an appointment with a comnpany that had been out of business for a long time. That cost me a day of work. Then they gave me the number to two other places that also were out of business. Finally they sent over a service technician. He decided to replace some parts but when he came back the second time to install them Sharp had sent the wrong parts. Finally Sharp agreed to replace the unit with a refurb. After waiting over two months they agreed to extend the Warranty to nine months on the replacement unit. After more time they agreed to upgrade me to a NEW model. It has been a month since they agreed to that and I still don't have the replacement. They call me once a week to tell me we are still waiting on stock. They are in stock at every major retailer but somehow the manufacturer has gone a month without stock. I can't imagine they haven't had any new stock. I am told on the phone that my only option is to continue waiting, they have no ETA of any kind and can't even say if it will take many more months or not.Desired Settlement: I want the extended warranty as well as the new unit or better that was promised to me. This unit is under warranty and I just want a replacement unit. I can't keep waiting indefinitely.

Business

Response:

Sharp contacted the customer to advised that we can exchange his model with a new[redacted]. The customer accepted and the exchange was processed. The [redacted] tracking information is [redacted]

Review: I purchased a Sharp 60 inch [redacted] on January 4th, 2013. On August 2nd, 2013, the TV unit had stopped working and I sent in a request (case # [redacted]) to Sharp USA for them to repair/replace the unit as it was still under warranty. In early October, I was offered a [redacted] Aquos for an exchange, which I accepted but I postponed the shipment by two weeks due a military exercise. I called in mid October to have them send the product. However, the product was not in stock but was reassured that it would be in stock shortly. Throughout the month of November, I called back asking about the unit and it was still not in stock. I asked if there were any other TVs that were in stock that I could get as an exchange since it has been months since I had a TV. The Sharp representative informed me that since I originally agreed to the the product that was not in stock, I would have to wait. On November 26th, 2013, I received a phone call that my product was in stock and that it would be shipped within 24-48 hours. The following day, I received a phone call stating that they had made an error and once again reassured me that my replacement unit would be in stock shortly. I see no possible end in the near future.Desired Settlement: It has been 4 months since I've had a working TV and I expected a company to be efficient in their services especially when consumers pay over $1000 dollars for a TV unit that is defective after 7 months. They need to place their consumers first, see the 2nd and 3rd order effects (I've been paying for cable for the past three months without a TV) and need a sense of urgency when problems arise due to a product's defects. Without these factors, any given company will not be able to survive.

Business

Response:

Sharp spoke with the customer and an exchange has been processed. As of today the exchange unit is at the local delivery terminal. The customer will be contacted to set up a delivery appointment.

Review: I have a 25 panel solar array which came with the home I purchased in 01/2012. The solar panels are made by Sharp Electronics, USA (Sharp). The solar array stopped working and I had a Licensed Solar Technician come out and evaluate the problem. He found that one of the solar panels appeared to be damaged. On Sharp's website, they state their solar panels have a 25 year warranty on power production. I contacted Sharp in hopes they would honor their warranty as the panels were installed in 2003.

Sharp requested a series of photos of the panel, where the panel was located on the roof as well as results of different electrical tests on the panel. All of which I had done and paid for without question.

Sharp contacted me on 07/30/2014 ands stated that the pictures I sent them reflect a tree casting a shadow on the panel and that voids the warranty. I explained that the tree is a bush which comes to the roofline, below the panels and does not cast a shadow. Further, since the entire array runs the length of my house with a second run of panels sitting higher on the roof, would he point out to me which one was the burned out panel (They didn't ask to have it pointed out in the picture so I knew he would not know). This is important because even if the bush were to somehow cast a shadow, it would cover one or two end panels out of the 25. He could not tell me where the effected panel was located in the array.

After I explained this to the Sharp representative, he then stated that the warranty on parts is only one year, so it did not matter anyway. He said that the 25 year warranty was only covering power output. I told him that no power was coming from the panel, per the pictures of the tests they required. He reiterated that there is only a one year warranty on parts and there was nothing more they could do.

Sharp refuses to honor their warranty.Desired Settlement: I would like the panel repaired, replaced or a refund given for the present day value.

Business

Response:

Sharp explained that this module has a burned out bypass diode due to what appears to be improper installation based on the photos provided and it also only has a one year materials and workmanship warranty, and this module is outside of warranty because the problem is physical in nature and not a result of reduced power output. Customer disagreed with our assessment. He stated that we should honor the power output warrant and Sharp explained that the evidence in the photos provided indicates that there is a physical reason for the module failure and that puts it under the auspices of materials and workmanship, which is one year. Customer was unhappy with the resolution and felt we were being evasive in not wanting to cover the module. Sharp apologized and told him that we could not consider this a warranty related situation.

Consumer

Response:

[redacted]I am rejecting this response because: Sharp continually refuses to honor their warranty. Sharp's response to the Revdex.com is nothing more than an excuse to get out of covering their warranty. They first state the failure was due to being installed incorrrectly (despite working for more than 10 years) and when that doesn't hold up they then state power output is only covered for one year. There is no power coming from the unit, why is that not covered? Sharp's website claims they have a 25 year warranty, which is apparently a lie. A year warranty doesn't even pass the common sense test. Sharp continues to make excuses and dodge responsibility. Sharp should be ashamed for their dishonesty and lack of integrity. I will never purchase another Sharp product and will encourage others to do so as well by sharing my story wherever I can. I am very disappointed in this company.

Business

Response:

Customer was out of warranty. Advised as a courtesy we offered a solar module as a discounted price. Customer declined the offer.

Review: I purchased a 60" 3D back in February. In just a couple of week, the sound and picture started to go on and off. I reported the problem and waited weeks with no response. I had to keep calling and calling to find out whats going on. Finally Sharp contacted a [redacted] electronic to come look at me TV. More time passes and again im calling to find out the status of my repair. Sharp told me they will have [redacted] call me. After a few days I hear from [redacted] from [redacted] electronics. [redacted] told me he had to order the parts and let me know. After a few more days, [redacted] calls me and says they can not get the parts. I call Sharp and was told I would get a new TV. More time passes and again calling and calling. Make a long story short, I get the TV. After about 2 weeks I try a 3D movie, nothing. The 3d glasses with not sync with the TV and again trouble with the sound on the new TV. Again going back and fourth with Sharp for a 2nd time. Sharp contacts another repair place to come look at this TV. After a few weeks, finally someone comes out and looks a the TV, The repair man tells me need a new system board and he will call sharp to order it. A few more days and the repair man calls me saying they do not have the system board and do not know when they will have it. More calls back and fourth. Now Sharp is saying ** can either have a refurbish TV or nothing. This isnt right since I paid alot of money for a new one. Anyway, Sharp has no idea when they will have one in stock. So since February I NEVER had a working TV and still have no Idea when I will. Sharp refused to give me a refund and they told me they have NO Tvs in stock. I would really like a refund for the stress they are putting me though. This isnt good customer service.Desired Settlement: I would Like a refund for the cost of my TV and also the cost of my WEB CAM for the T V. I bought the first tv for [redacted] and the 3D, The new TV does not have[redacted] and I spent alot of money for A camera I will never use now. The TV was around $1500 and the camera was $130. My case# is[redacted]. This is very pool customer Service. And sharp offers a HASSLE FREE WARRANTY. All they gave me in 8 months is stressed and no resolution. Please do the right thing and refund me for all the stress you giving me

Business

Response:

Sharp contacted the customer and approved a reimbursement for the Television and the camera. Sharp will process check once customer unit is picked up.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] PS, I called about returning the TV and when I can expect pickup. This was never done. I had to get the trucking company's number myself and arrange it. Very unprofessional for a big company like sharp.

Review: I purchased a Sharp AQUOS Model LC70C6400U, S/N C207814055 TV on 11/04/12 at SAMS CLUB #8193 HAGERSTOWN MD in the amount of $ 2,414.68. The warranty specifically states " SHARP ELECTRONICS CORPORATION warrants to the first consumer purchaser that this Sharp brand Liquid Crystal Display product (the “Product”), when shipped in its original container, will be free from defective workmanship and materials, and agrees that it will, at its option, either repair the defect or replace the defective Product or part thereof with a new or remanufactured equivalent at no charge to the purchaser for parts or labor for the period(s) set forth below." I registered the purchased TV with Sharp AQUOS Advantage on November 5, 2012 to ensure warranty coverage.

On September 23, 2013 the TV display went blank, with no access to mode or menu settings. On the afternoon of September 23, 2013 I contacted Sharp AQUOS Advantage at ###-###-#### to report the problem. I was assigned case #[redacted] and received an email requesting photos of the TV display operation, model number, and serial number. I submitted the required photos on September 25, 2013.

On October 24, 2013 I finally received a service call from that was dispatched by AQUOS Advantage. The technician replaced the parts as specified by Sharp, but the TV display was not repaired. The technician indicated on the invoice that the LCD needed replacement and advised me to contact Sharp. I immediately sent an email to AQUOS Advantage with the service invoice attached.

I have followed up on my case many times since the service call, and was informed that the exchange department approved a replacement with a refurbished TV of the same model. I accepted the offer for an exchange. In subsequent follow-up calls I was informed that my replacement shipment was inadvertently dropped and have since been approved again for a replacement. However, it seems now that the TV is out of stock with no indication of a future shipping date.Desired Settlement: I believe Sharp has the responsibility to provide a replacement operational TV of the same or similar model I purchased. If a replacement model is not available, I would accept a prorated refund or store voucher that could be used by me to replace the TV.

Business

Response:

Exchange is scheduled for delivery on 12/12/13 by NVC.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] Product was sold with understanding 3D glasses included, none in package. Contacted seller, no assistance I was told to contact Sharp directly, earlier released same model TV did include glasses. Contacted Sharp, explained situation, they submitted it for internal review and denied any support.

This is my first experience with Sharp, and with this level of customer support it may be the last. Not a cheap TV, nearly $1,700. We like the TV, but just cringe at the thought of working with Sharp Customer Service if this is the level of support we should expect to receive, should the TV need service.Desired Settlement: Some level of participation from Sharp would be acceptable. If acknowledgement alone is selected, I will continue to share my opinion about Sharp's customer satisfaction efforts with all who care to know of them.

Business

Response:

This model [redacted] does not come with the glasses. As a courtesy Sharp is sending the customer 2 pair of glasses.

Review: Purchased 70" Sharp TV from Nebraska furniture [redacted] 2 years ago. Have since refurbished the television 3 times. Now it's time for another refurb. I am being told it will be $400 due to me being out of warranty. I never received an offer after the last refurb to purchase an extended warranty. Also, it turns out every refurb I have received since then has not be comparable in spec. As the consumer, it is not my responsibility to ensure paperwork and tickets are created correctly. I have been without 3d on my television since the first TV was returned. I didn't notice because I was over the novelty of 3d by the time this all happened. Customer service has argued every step of the way. My support requests are not answered within a timely manner, and there is no SLA that I am aware of. I have wasted literal weeks on the phone, just to get a working television. I know this doesn't mean much to you, but I also was without the TV when the KC Royals went to the world series for the first time in 30 years. After all of the headaches, horrid customer service, and terrible TVs, I either want a return authorization (which Nebraska Furniture [redacted] said they can do), or another refurbished model with a fee that isn't $400. I've stated I'm willing to work with them, but shouldn't have to pay $400 for a TV that WILL break again, and after all the undue stress and time wasted over the phone. They refuse to budge, and instead are laying the blame on me, as the consumer for their faulty products and poor service. I have all relevant paperwork, and would be happy to discuss further. Just now, upon answering their latest call, there are no relevant notes stating that I have not had a comparable model for the past year and a half.Desired Settlement: I would either like a return authorization, to distance myself from this company and brand, the ability to purchase a cheaper warranty (~$100), or receive an exchange at no cost to myself. The TV was purchased for an arm and a leg, and the "Aquos Advantage" they touted so highly as a "white glove" service, has been extremely lackluster. I would also like to speak with someone from corporate, instead of the people running the call center. They are some of the most poorly trained staff I've dealt with, and I used to have Time Warner. They do not empathize, and they only provide ultimatums, not resolutions.

Business

Response:

Sharp has removed the prorate and will contact the customer to offer an exchange at no cost.

Business

Response:

.An exchange was processed for a [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My sharp air conditioner was making loud taping noise being Still under warranty since I only owned the air conditioner for a few months I called Sharp and Spoke To the Technicians. They Had Me Go Manually reset The air conditioner and that did not solve the Issue so Sharp had One their license tech come to my house and I was Told By [redacted] a Licensence Sharp aircontioner That The Fan Motor had. To be Replaced After not Hearing From the Sharp Air conditioner Tech after about a Month I called Sharp Back and They said the tech That went To My House Never ordered any Parts for Air conditioner repair So Again Sharp Send Out Another License Sharp air conditioner Repair company [redacted] in [redacted] a Another Licese Sharp airconditioner Repair and gave a Completley Different Diagonse But Still needed To be Repaired. This Started in Aug 2015 it is now at the end of sept 2015 and I Still Have a Broken air Conditioner and No Repair Man Has Called Me And Sharp Did Give Me until sept 28,2015 if I wanted to exted my warrantyDesired Settlement: It Is Obvious That Sharp and it's Licsense Repair Contractor's Don't Work In Good Faith" [redacted] in [redacted]r at ###-###-#### or [redacted]

Business

Response:

Due to the servicer did not repair the unit Sharp issued a return authorization for the customer. Sharp is also investigating the servicer not repairing the unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me.

Regards,

Review: I have been waiting to get a replacement for my tv that has a line going across it. This is the second time that this happens and it is still under warranty. At this point I no longer interested in a replacement. I want to know what other options I have since this is the second time this happens.Desired Settlement: The company has offered to provide me with a replacement, but because this is the second time this has occurred with the same product I am no longer interested in the offer. After two times going thru this ordeal I just want to be provided with a refund and no longer being offered replacements that take time to occur.

Business

Response:

Sharp offered the customer an upgraded model, the customer accepted. The exchange has been processed.

Review: In January of 2013 I purchased a Sharp 42 inch television. In December 2013 the t.v. wouldn't come on and we would eventually get it to come on. I had my house up for sale, got the flu, sold, moved, and had spine surgery in February. The T.V. completely stopped working. I contacted Sharp who waived the one year warranty to get it fixed. It is such a poor product it can't be fixed. They in turn are offering a used television with a 90 day warranty. I believe a t.v. should last longer than one year and you shouldn't have a used one to replace something that was faulty in the first place. I should not have to pay to get a used t.v.Desired Settlement: Replacement without cost to me.

Business

Response:

We contacted the customer and offered an exchange at no cost. Customer accepted and the exchange has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

It would have been much better and I would think more of Sharp if they hadn't made me talk to twelve people before arriving at this resolution. I will received a used television with a 90 day warranty.

Regards,

Review: I initially contacted Sharp aquos support on 06/06/2014 about an issue I was having with a 70" LCD television (model # LC-70LE640U, Serial # [redacted] I purchased that was then currently protected under the manufacturer warranties. The television has big black spots almost blobs that come up in the middle of the screen, which get's worse as time goes by. I received a email response from sharp aquos support on 06/10/2014 (which I will try to attach to this complaint), stating I needed to call aquos advantage advisor at ###-###-####. So from there I felt pretty good about the whole process, I called aquos advantage advisor on Wednesday 06/11/2014 around lunch time and spoke to a gentleman named Jeff, he assured me that my claim was in the system and there was no further action that he needed from my part and that someone would contact me to set up either coming out to my house to look at the television or to drop off for repair/replacement. So after about a month of not hearing anything I called again and from here start's the problem of getting a run around on getting my television I purchased in good faith repaired/ replaced. I don't like to Complain on anyone and especially not sharp, I currently have 8 televisions in my house all are over 50" and 6 of the 8 are sharp, so I would say I'm defiantly a good loyal customer to the company. I unfortunately don't think the television can be repaired at this time now because it continues to get worse everyday.Desired Settlement: I want a new comparable television to the one I currently have. I don't expect anyone to give me a hand out, I just want my warranty that's now expired to be fulfilled and not have to chase anyone for 10 mos. and then ultimately have to file a Revdex.com complaint to get anywhere.

Business

Response:

The first contact Sharp Electronics received from the customer was on 6/10/14, Sharp requested that he contact Sharp for troubleshooting. Customer did not call. 4/13/15: Left customer a voice mail requesting a call back4/14/15: Left customer a voice mail requesting a call back, Sent a call back letter via email4/15/15: Customer emailed that he would only like communication through email, send customer an email requesting photos and a copy of the purchase receipt. There has been no further contact from the customer at this time.

Consumer

Response:

I am rejecting this response because:

We've actually spoke directly to [redacted] at sharp aquos advantage advisor @ ###-###-####, we were informed to take multiple photos of our issues were having with our 70" TV we purchased. We did request to be contacted via email to have proof of our correspondence between ourselves and sharp support because of the hard time we've had getting anything going in the last 15 going on 16 months. We actually spoke to [redacted] at aquos advantage advisor this morning 04/23/2015 @ 6:45 am and informed him we would be again emailing the different photos he requested. The reason we called is the email that was sent did not make sense at all, as seen below the actual copy of the email:Dear [redacted]ua, Thank you for contacting Sharp Electronics Corporation's AQUOS Advantage Membership support. I apologize for the delay in a response to your file. In an effort to properly diagnose the issue you are experiencing with your television, please send the below photos and purchase receipt (as attachments) to us at [email protected]. Ensure the total email size is no more than 10MB. (If the total size of the email message exceeds 10 MB, divide the photos into multiple smaller-sized emails in order to send them to us.) Please also ensure that active video (a TV show, movie, or similar) in the background.· Press the MENU button on the remote control and take a full screen photo with the TV Menu displayed.· Press the DISPLAY button, and take one full screen photo showing the on-screen display for one input.o On-screen display includes the input number, type of signal, resolution, audio type, etc.· Take a full screen photo with an active videoo Active Video is any image that shows a normal range of colors. Bright, Dark, Black and white images do not count as active video.· Take any additional close-up photos that will help us identify the issue.· Take a photo of the model number and serial number sticker on either the rear or side of the unit.· Please include a copy of the proof of purchase. All pictures must be clear and legible, not blurry. AQUOS ADVANTAGE AdvisorCustomer Assistance CenterPh: ###-###-####Fax: ###-###-####

Business

Response:

On 4/27/15, Sharp advised customer of an exchange offer. Customer advised that he would call back with a decision.

Review: I contacted sharp a month ago regarding a defective tv covered under warranty. I sent all the required pictures and proof of purchase they asked for. I received a call saying they would replace the tv. For the past 3 weeks they keep telling me that the tv isn't in stock. How could they not have a tv they make in stock? ?Desired Settlement: At this point LC60LE857U would be a good replacement.

Business

Response:

Sharp has been contact with the customer and processed the exchange.

Review: My husband and I purchased a brand new 70in Sharp Television on 4/27/14 after a few uses the tv stopped working. I contacted Sharps customer service department and was told a service call had been issued after waiting for a company that they scheduled to come and fix the tv that never showed for the service call nor do they exist in the state of Delaware another service call was issued. The company that was issued the service call evaluated the tv claiming it had a bad panel and advised me a new tv would be sent to us. After speaking with a representative of Sharp I was told I would be contacted within 2-3 business days after not hearing anything for over a week I contacted SHARP to learn that there was not a refurbished tv that suites our needs available. This was the first time I was ever told the tv would be refurbished and that we would have to wait for stock to be available. I've made several attempts to speak to management and have been given the run around by every customer relations representative. I still have no TV or even an estimated delivery date. I've asked to speak to management several times and have been denied. I've been told by every representative that stock is unavailable. I would like to speak to someone who can give me a delivery date. I've asked to have a new product sent to me several times and have been denied. My husband and I spent $2,000.00 on a tv that we're unable to use and are very upset that we have not yet received a new tv nor a possible delivery date.Desired Settlement: I would like to receive a new tv to replace our broken one or our money back so we can purchase a new product else where.

Business

Response:

Sharp contacted the customer and the exchange has been processed. Customer will be receiving a call from [redacted] to schedule appointment for delivery.

Review: in October of 2013 we bought a 70 inch Sharp Aquos TV. 18 months later it is dead and Sharp has been nothing but rude to us. I paid 2,600.00 for this TV and it should certainly last more than 18 months. It actually started before the warranty period was up but we thought it was Comcast problems until it died. They sent us out a representative after much fighting and he told us it was more to fix it than it was worth, called Sharp again and was treated very rudely again. There are problems with these TV's as anyone can see if they research it and you can tell by the complaints filed here. They need to admit there is a problem and fix it not just be rude and not care about it. There Customer Service is absolutely horrible and they don't stand behind their TV's. I bet if one of the hot shots at Sharp had this happen they would have no problem getting it replaced or fixed, maybe they can afford $2,600 every 18 months but we actually have to work hard for our money and can't afford another TV right now. We splurged on this one thinking it would last like the very first Aquos we got and gave to my daughter. Hers works and mine is only 18 months old and dead. I know there are a lot of people out there who have had the same problem and if they don;t want to stand behind their TV's and fix or replace I am hoping to take more action. a $2,600 TV should last more than 18 months, especially since they know there are problems with them and they really should look into their Customer Service because it is absolutely horrible.Desired Settlement: I would like and exchange so I could have my 70 inch TV that I have grown to love or at least fix it or give me credit to buy another. They know their TV's should last longer than 18 months.

Business

Response:

Sharp offered the customer an exchange. Customer accepted and exchange is being processed.

Consumer

Response:

Thank you for all your help, the TV was delivered finally yesterday.Thank you,

Review: I purchased a Sharp Aquos TV on 3-15-2015. I have had several problems with it since we purchased it. I followed all the steps that Sharp wanted me to do including a service tech replacing a main board on the tv. The tv is still not working properly an Sharp wants to replace it with a refurbished one. I advised that I wanted a new tv of the same model because I didn't purchase a refurbished tv. Then I continued to get the run around with no resolution. The tv is under warranty until March 2016 and I feel should be replaced with a new one since I have had so many problems with it. If I wanted a refurbished tv then I would have purchased one.Desired Settlement: I want the tv replaced with a NEW tv instead of a refurbished one.

Business

Response:

Per Sharp warranty listed in the manual, it states that Sharp may replace the customer TV with a refurbished model if the unit needs to be replaced. Sharp cannot offer the customer a NEW TV. Sharp can offer the customer an additional 6 month warranty on the refurbished model.

Review: To Whom It May Concern,Around February 2011, I contacted Sharp because my daughter's remote control had been overheating and almost caused a fire on her bed. I was informed to return the faulty control with the batteries so they can send me a replacement. I sent the old remote control as they instructed with the batteries that had been melted by it and I never received my replacement. I contacted Sharp months after and then I was told that I have to sign a document releasing them from any claims in order for them to send me my replacement control. I never made that agreement when they asked me to send my old control to them to find out why it was over heating.Desired Settlement: See Complaint Text

Business

Response:

Sharp sent the customer a remote on 7/2/12

Review: I bought a brand new Sharp TV from [redacted]'s TV in [redacted]., MI. [redacted]'s TV is going out of business now so when I called them about my TV not working they told me to call Sharp. I called Sharp to tell them my TV worked 3 days then quit working. They sent out a TV repair company who said I needed a new part. (order #[redacted]) That part never came in and last I was told is not scheduled to come in any time soon. Sharp then offered me a refurbished TV....I said no. Then they offered a new TV. Great....but no stock. I have been waiting for over 5 weeks and still no TV or ETA on a new TV. I requested a different TV the same or better than the one I bought. I was told it was not an option. I then asked for my money back. I was told this is not an option either. I am tired of this and the run around of Sharp's customer service. I paid for a working 65" TV, I want a working 65" TV or better! My case # [redacted]Desired Settlement: I either want a new 65" TV or better or my money back!

Business

Response:

Customer has been provided two exchange offers. Customer was offered a NEW unit once the stock comes in. Customer was also offered a refurbished model with a 1 year warranty that can ship today. Customer has declined the refurbished model. Customer has a choice to wait for the new stock or can have the refurbished unit shipped this week. Sharp Warranty is listed in the owners manual as such: CONSUMERLIMITED WARRANTYSHARPELECTRONICS CORPORATION warrants to the first consumer purchaser that thisSharp brand Liquid CrystalDisplayproduct (the “Product”), when shipped in its original container, will be freefrom defective workmanship and materials, and agrees that it will, at its option, either repair the defect or replace thedefective Product or part thereof with a new or remanufactured equivalent at no charge to thepurchaser for parts or labor for the period(s) set forth below

Review: Purchased a TV from [redacted] Furniture on December 13, 2014. Roku was not working properly. Determined on January 7, 2015 that it was a TV issue. Called Sharp. First they could not get the part. They finally received the part first part of February. Replaced the part and it was worse than before, now no Roku, half of the channels don't work, and DVD player does not work. Sent a new part 1 week later. No improvement. After going rounds with Sharp I was told they would exchange the item for a newer model, but THEY HAVE NO TVS IN STOCK and no ETA of when they would get some. It has now been another two weeks and still they have no TVS and no ETA. We requested our money back but they said no, they would exchange it, but it has now been almost 3 months without a working TV.Desired Settlement: I request that the company honor the warrantee within the next two weeks or refund the purchase price, the extended warrantee price, and half of the two months of cable since we have not been able to watch them due to the broken TV.

Business

Response:

Customer exchange unit shipped and the tracking information is NVC : [redacted] Customer was provided the information.

Consumer

Response:

I am rejecting this response because:

This has not been resolved. The company has stated they would refund the money, but I have been waiting and yes, they picked up the television but I still have not received the refund.

Review: My case # [redacted] which began as case#[redacted] has been going on since early November. I had a warranty for a 60" tv which apparently had a power supply problem. Sharp was going to have a service representative repair it , however they did not have the part or an ETA when they could get the part. Therefore Sharp and I made an agreement for me to receive a refurbished unit. When I called to check on it, I found that the tv they were sending did not have the features that I was promised over the phone. I had to refuse receipt of that tv and then Sharp promised me a different model. When I followed up with them, I found out that they were about to send me another tv that "again, did not have the features they explained to me on the phone, and was basically the same type as the one they originally was sending that I had refused. I then asked for a refund. Sharp made me an offer of $1623.00 for the tv that I paid $1798.00 plus tax. I reluctantly accepted the offer just to get this problem out of my hair. The evening before they sent the folks out to pickup the old tv, they sent an email stating that I had a phone conversation with them on the 13th and agreed to accept $1553.00, which is a flat out lie. I now have to sign a paper that states the $1553 figure and send back to them in order to get the money. I will sign it, but in the body of the email and on the form, I will denote that this was not the agreed price. This entire situation has kept me without a large screen tv thru Thanksgiving, and with the turnaround time they informed me(3-5 weeks after receipt of old tv and signed form), I will not have a tv for Super Bowl and wont get paid till around late February/March timeframe.Desired Settlement: I would like the agreed to amount of $1623.00 plus the amount that it will cost me to have another tv delivered and taxes. That is the least I expect, as I have been looking at a blank screen going in to 3 months now.

Business

Response:

Sharp processed a reimbursement for the customer. Check [redacted] in the amount of $1941.84 was cut on 2/4/14.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,