Sharp Electronics Corp

Review: replaced the tv three times with the same software failure the television is still under warranty and they keep try to give me the same fix which does not solve the problem.Desired Settlement: tv replaced with different model of equal value or greater

Business

Response:

Sharp has left a message for the customer to return call. Sharp is offering an exchange to a NEW LC70LE750U.

Review: On 9/19/15 while having my cable box serviced by a Comcast cable technician, he discovered, using his voltage meter, that my Sharp Aquos TV was back feeding electricity from the power cord into the electrical outlet. I called Sharp immediately at ###-###-#### and spoke to Brandon in customer service. Brandon spoke at length to Rob [redacted], the cable technician, asking him many questions and recording his answers. Brandon said this was a safety issue. I was given case # [redacted] told to unplug my TV from the outlet, disconnect my breaker, not use my TV this weekend, and that someone from Customer Relations would contact me this weekend. No one did. On Monday, 9/21/15, I called Sharp again and asked to speak to someone in their corporate office to expedite my case. I spoke to Melanie who advised this matter was being expedited, it was a safety issue, and management had the file. I was told they would contact me tomorrow, Tues 9/22. No one did. On 9/22, I called Sharp again, spoke to Crystal and Brian who stated they were still reviewing my file and someone would contact me in 2-3 business days. That never happened. To date, no one from Sharp has bothered to call me back about my TV which is a potential fire hazard. The lack of response from Sharp is shameful and disgraceful. This company is unaccountable to customers who have purchased their products and spend a lot of money on them. Because my TV was purchased in 2008, the warranty has expired and the company is too greedy to assume any responsibility for its seeming malfunction. Instead of responding to this matter in an urgent manner, they lied to me, never contacted me at all, and left me hanging in the breeze without the use of my TV for weeks on end. This is a disgrace.Desired Settlement: Have management call me and apologize for their lackadaisical attitude to this safety issue for which there was no response at all from Sharp. Have management compensate me for being unable to use my television for weeks while I waited in fear of having a fire in my home while they ignored this safety issue, which they documented as such, and refused to call me back. Send a technician from Sharp to my home to address the issue of my Sharp Aquos TV back feeding electricity possibly from the power cord into the electrical outlet. Have Sharp replace this TV with a new unit that does not have safety issues. Have Sharp take responsibility for the products they sell and discipline/terminate all those employees who lied to me while I waited and waited for someone to call me back. Have Sharp take responsibility for failing to call me back about this potentially serious and hazardous issue.

Business

Response:

Sharp has set the customer up for an evaluation of the television in question. The apt is set for 10/10/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Sharp Aquos 60" television from Best Buy in [redacted] January of 2012 I did not purchase an ext.warr however we took advantage of 24 months no finance charge. Sept. 30 my tv blacked out and stopped working (not even pd for yet)I was told I could have a service person in my area fix it.. I found mountain electronics who picked up and had for two week...a phone call to me was that "the unit has a bad LED LCD pamel parts no t available. he stated it would actually cost more to fix than buy a new one. I called sharp and stated that it could not be repaired and my electronic gentleman told me that this should not have happened(its only 20 months old) I wrote a letter explain to sharp why I purchased their producd. I sent documentation , my certification of blindness(I am legally blind)and in order for me to watch to I needed a large (60in) They called and agreed to replace (with a refurbished)but they did not have any, they are still waiting for them to come off backorder. I have called many times looking for updates and I get the same answer on backorder. I even called and asked if they would upgrade to a different tv and the answer was NO. I called today and told the women that I feel that I have been patient and would like to upgrade. I told her also that I went to our Best Buy and asked if they had it in stock and that particular item has been deleted from inventory. So I asked the women, are you not making this tv ?" and she aid no we are not. I asked then how am I going to get one? I even have doubts now as to wether the one I purchased was a refurb??? I paid $1200.00 and yes I know I did not purchase the extended warranty but I asked in one of my conversations do you not stand by your product after 1 year? I feel that they should make the customer happy this has been going on for 8 weeks. She told me today we can not upgrade because we are in the process of replacing!Desired Settlement: I really want to watch tv and not sit on my coffee table to try and watch a 19" !!! I sent them all info receipts, commission of blind cert, my electronics repairman receipt. Have always been around a family run business, retail and I know that we have always made our customers happy. I am really concerned that the actual tv I have was refurbished....I have lost trust in Sharp.

Business

Response:

Sharp contacted the customer and processed an exchange. NVC tracking : [redacted].

Review: I purchased a SHARP HT-SB40 sound bar home theater system six months ago with a warranty of one year. This past few weeks the sound keeps shutting off and a loud beep comes out of the speakers. I call SHARP at ###-###-#### and was told that SHARP tech support would call me back or email me. That was days ago and I have not heard from this company in any way, nor can I use this product.Desired Settlement: I would like SHARP to call me back to make arrangements to return this product for a refund.

Business

Response:

Sharp shows the last call from the customer was in December 2013 asking how to set up the unit. We show no further calls for service support. We will have the customer contacted to assist with service.

Review: Purchased a 60" Sharp Aquos Television [redacted] for $2119.99 Technician out previously. Television has no picture again. Contacted

Sharp March 2, 2014. Have spoken to over seven people, each one stated they would call us back. No response from them. We called

back over 10 times. We were told television is non re-pairable and no parts available. They want us to pay $1,090.00 for a refurbished

unit. Television delivered 12/23/2010. Television is only 3 years old. Life of television should be more than 3 years

Business

Response:

[redacted] spoke with the customer and agreed to process an exchange. The exchange has been processed.

Review: I started the warranty / exchange process on my 70 television back in November (Case Number [redacted]).Months later they finally delivered my exchanged television then less than 18 hours later this television goes out (and completely out you cant watch it).I opened a new case (Case Number [redacted]) and I am now back in the dark again. Every time I call I get transferred 2-3 times and get the same answer. Those are out of stock. We are expecting another shipment on Wednesday.After hearing this for the past 5 months Im now upset. You are sharp. YOU MAKE TELEVISIONS!Last week when I call I was told not that they were expecting inventory on Wednesday, but that there would be a television with my name on it at the top of the list on Wednesday. They lied to me. When I called back this week I got the same old story again.We are currently trying to sell this home that has a place on the wall where a 70 TV fits BUT its not hanging on the wall and another smaller television is sitting on the floor under it. This is ridiculous. Fix the situation or I will never buy another sharp product ever again. I dont have an extra 2 thousand dollars to spend on a television every year.I expected it to last for at least a few. Thats why I bought a sharp.Desired Settlement: I want a comparable or better model television delivered ASAP. No more phone calls telling me to wait. I have waited long enough.I DO NOT WANT that same model television. We now know (after two of them going bad) there is a problem!I also question the quality of the "refurbished products" you are using as exchange items. If possible I would like a NEW non re furbished TV.

Business

Response:

Customer exchange was processed 3/23/15 for a [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Got the new set Friday. It has been working fine since then. Thank you. Without your help this process would have taken a lot longer. Sharp should work on the exchange times for televisions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On October 27th, I contacted Sharp [redacted] customer service because my month old 70LE640U model television had developed some significant dark spots on the screenAfter contacting them that evening I was told I needed to send in photographs, which was done within a hour of talking to themI was told over the phone that it would take 1-business days per the "[redacted] Advantage" program to figure out what will be done with my defective televisionDuring this week, I contacted Sharp every day except Monday to figure out what was going on with my televisionAfter over a week of calling in and talking to managers, I was told that my case had accidentally been closedI was told at that point that it would be 1-business days before any decision would be made as to what would be done with my televisionIt wasn't until I posted a comment on sharps Facebook page that I got a response from their management teamWhen I called back I was offered what I paid for the TVBeing a TV which I got at a great deal, I wanted Sharp to replace it, but I was told that a replacement was not available since that model is no longer madeI felt this was unreasonable and I asked for a replacementWhen I asked for a replacement, I was told that it would be replaced with this years model of essentially the same television 70LE650UI was told this process would take 7-business days to complete and have the television at my doorWhen I called back to follow up on my replacement, I was once again told that my case had been closed and that I would need to wait another 1-business daysThe replacement TV has finally shipped and isn't expected to be at my for until the after the 26th of this month (Nov)This would make the whole process more than a 1-business day ordeal and a 7-business day replacementThroughout this period I have been more than reasonable and sharp has failed to deliver their [redacted] Advantage which claims expedited turn around times for service visits.Desired Settlement: No average consumer purchases a inch tv just becauseBeing a huge sports fanatic, because of Sharps lackluster response to my situation, I missed the beginning of the NBA season and the World SeriesThis has been super frustratingI also have continued to miss games throughout the time that my TV has been out of order, not to mention the holidays are coming up and I won't have a TV that is working by the time my family is all over for ThanksgivingAlthough Sharp replaced my TV after much hesitation, I want them to really take care of the situationI would like for them to not just replace the tv with a model newer but make things right and replace it with something amazingI want sharp to show me that they really do care about the games I missed and the time I have spent calling and following up to ensure something was being done with my caseSHARP JUST MAKE THINGS RIGHT, DO THE RIGHT THING
Business
Response:
Customer unit was exchanged and delivered on 11/27/
Consumer
Response:
I am rejecting this response because: Sharp has failed to delivery their [redacted] AdvantageWhich I find misrepresented on their website according to my personal experience with it
On Sharps website the [redacted] Advantage States: "For added convenience, customer support hours for [redacted] Advantage members have been extended, and Saturday appointments are now available for in-home service visits*Sharp's [redacted] Advantage Advisors are available for member support days a yearMembers also receive priority repair services, including next business day scheduling and expedited service visitsIf a television is removed for repair, the customer may be provided with a loaner TV until the repair is complete."
Clearly nothing was done on the next business day in my situation and there are not advisors to talk to days a yearYou will get advisors that simply take your number and "Forward" it to "management" for review which takes 1-business daysIn my situation it took days from the initial call on 10/27/to get a replacement TV sent to my door (11/27/2013)Not to mention over phone calls over the course of the days and countless posts to their Facebook page to even get a manager to contact me after my case was accidentally closed twiceThere was no loner provided during the time that it took Sharp to replace my TV and as a result I missed the end of the world series and the beginning of the NBA season, which cannot be replaced
From further research into the Television that Sharp replaced my model with, I realized that it has been replaced with a subpar performing model, which has countless issues as posted through reviews on amazon.com, bestbuy.com and other retailersSharp at this point all I am asking for is for you to replace the replacement TV with a better model in an expedited manor and revise your [redacted] Advantage verbiage to keep from misleading other consumers
Business
Response:
Customer exchange unit was delivered on 12/2/

Review: I PURCHASED A TV FROM [redacted] ON 8/25/10. I PURCHASED A SHARP [redacted] 60 TV. I PAID 2100.99 FOR THE TV. ON 6/6/15 I WENT TO GO TURN ON MY TV AND IT WOULD NOT TURN ON. SO I CALLED SHARP CUSTOMER SERVICE TO GET ASSISTANCE WITH THE ISSUE. WHEN I CONTACTED THE CUSTOMER SERVICE LINE THE FISRT TIME THE GENTLEMAN ON THE PHONE TOLD ME THAT BECUASE I WASN'T STANDING AT MT TV HE COULD NOT ASSIST ME ANS WAS NOT WILLING TO START A CASE OR ANYTHING AND HUNG UP THE PHONE. SO ON MY NEXT DAY OFF I CALLED AGAIN AND SPOKE WITH A DIFFERENT CUST SERVICE REP. I TOLD HIM THAT THE LIGHT ON THE FRONT OF MY TV WAS BLINKING ONCE A SECOND. HE TOLD ME THAT MY TV HAD A BAD INVERTER AND THAT THERE WAS A KNOW ISSUE WITH THAT MODEL NUMBER AND SHARP WOULD BE SENDING ME A FREE REPLACEMENT TV. I HAD TO PROVIDE THEM WITH MY PROOF OF PURCHASE AND THIS ISSUE WOULD BE RESOLVED. SO IA CONTACTED [redacted] AND EMAILED THE REQUIRED INFORMATION TO [redacted]. ABOUT 7- 10 DAYS LATER I GOT A CALL FROM A CUSTOMER SERVICE REP TELLING ME THAT THEY HAVE REVIEWED MY INFORMATION THERE WAS NOTHING THEY CAN DO. I SAID THAT THIS WAS A UNACCEPTABLE RESPONCE BECUASE I WAS TOLD THIS IS A KNOWN ISSUE AND I WAS ALREADY TOLD I WOULD GET A REPLACEMENT TV AND I FOLLOWED THE STEPS REQUIRED TO A TEE. THEN I HAD A MANAGER FROM CUSTOMER SERVICE NAMES [redacted] CALL ME. I EXPLAINED EVERYTHING AGAIN AND SHE APPOLOGIZED AND SAID THAT I NEEDED TO SEE IF THE TV WAS REPAIRABLE FIRST AND SHE WOULD SEE IF SHE COULD HELP. SI I CONTACTED [redacted] AND PAID 99.99 TO HAVE THE TV DIAGNOSED. BAD POWER INVERTER NO PARTS AVAILABLE CAN'T BE REPAIRED. SO I CONTACTED CUSTOMER SERVICE AGAIN AND SPOKE TO ANOTHER GENTLEMEN WHO SAID [redacted] WAS NOT AVAILABLE BUT HE COULD ASSIST ME . HE SAID WHEN AI RECEIVED THE CALL ON THE 6/24 THE CONPERATE OFFICE HAD ALREADY MAD A DECISION THAT THEY WOULD NOTY ASSIST. SO I WASTED MY MONEY AND TIME HAVING IT DAIGNOSED. HE ALSO SAID THE SENOND PERSON WORKED IN TEHRE SUBSIDEARY OFFICE AND WAS NOT RELIABLE INDesired Settlement: AT THIS POINT I HAVE LIED TO BY EVERY PERSON IA HAVE SPOKE TO AND THIS WHOLE PROCESS HAS BEEN REDICULOUS. I SPENT 2100 WITH YOUR COMPANY AND HAVE WASTED FOUR DAYS OFF 100 IN DIAGNOSTIC CHARGES AND NOT ONE PERSON HAS TRIED TO HELP ME IN ANY WAY THY KEEP PUTTING ME OFF OR LYING TO ME. ALL I WANTED WAS HELP. I THOUGHT SHARP WAS A UPSTANDING COMPANY WHICH IS WHY I BOUGHT YOUR PRODUCT OVER ALL OF THE OTHER CHOICES. I WAS ALREADY TOLD I WAS GETTING A REPLACEMENT TV AND THE GENTLEMEN THAT TOLD ME THAT DIAGNOSED THE ISSUE OVER THE PHONE AND WAS SPOT OPN BUT BECAUSE HE WORKS FROM [redacted] HE WORD DOESN'T MEAN ANYTHING??? HE WORKS FOR YOU AND YOUR MANAGMENT IN CUSTOMER SERVICE HAS NOW LIED TO ME TWICE. UNACCEPTABLE!!! THE TV I OWN YOU CAN NOW PUCHASE FOR AROUND 1000 DOLLARS. I THINK THE ONLY WAS TO RESOLVE THIS AT THIS POINT IS TO REFUND ME MY DIAGNOSTIC CHARGES AND THE COST OF MY TY 2200.98. I HAVE DONE THIS RIGHT WAY. MAYBE I WILL GET A HONEST REPAONCE THIS TIME. SICK OF BEING LIED TOO!!!!!!

Business

Response:

Customer purchased the unit on 8/25/2010. The unit comes with a 1yr warranty. Customer will be offered a prorated exchange as a courtesy as the unit is not repairable.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I WAS TOLD BY A SHARP CUSTOMER SERVICE REP THAT I WOULD GET A FREE REPLACMENNT TV BECAUSE THIS WAS A KNOWN ISSUE. HE DIAGNOSED IT CORRECTYL OVER THE PHONE. A BRAND NEW SHARP 60 TV COST 999.00 AT [redacted] AND I WAS OFFERED A REFURBISHED TV THAT I STILL HAVE TO PAY 852.00 WITH A 90 WARRANTY THAT I DO NOT GET TO SEE FISRT AND I AM EXPECTED TO PAY FOR IT SITE UNSEEN. THAT IS COMPLETELY UNACEPPATABLE. I WAS ALREADY TOLD THAT I WOULD GET A FREE I SAY AGAIN FREE TV REPLACEMENT. SO I AM EXPECTING A FREE TV REPLACEMENT STORE CREDIT TO BUT ANOTHER TV AT [redacted] AND A FULL REFUND INCLUDING THE MONEY THEY MADE ME WAS TO GET THE TV DIAGNOSED. I THINK I AM NOT BEING UNREASONABLE AT ALL. I WAS ALREADY PROMISED A FREE TV. THEY SHOULD DO THE RIGHT THING AND STAN BEHIND THERE PRODUCT I PAID 2100.00 DOLLARS FOR. I WENT TO [redacted] AND TALKED TO THE MANAGER AND TOLD HIM ABOUT THIS AND HE SAID THAT MY TV SHOULD HAVE LASTED AT LEAST TEN YEARS. A NEW VERSION OF MY TV IS HALF THE COST OF WHAT I PAID AND I AM SURE SHARP EVEN WITH SENDING ME A NEW REPLACEMENT WILL STILL HAVE MADE MONEY. THEY CAN GIVE ME A FULL REFUND AS A STORE CREDIT OR SEND ME A CHECK OR A BRAND NEW TV WITH A FULL WARRANTY.

Regards,

Business

Response:

Per the warranty for the model [redacted] the unit has a 1 year parts and labor warranty. We cannot offer an exchange at no cost. The television is 4 years out of warranty. The customer was offered a prorated exchange on 8/7/15. Customer advised they would think about the offer and contact Sharp back. The customer has not contacted Sharp since 8/7/15 when the offer was told to the customer. The prorated exchange offer is the final offer we can provide.

Review: Sharp case # [redacted] Model# KB6525PW S/N# 111571

Sharp has lied to me saying that there will exchange a lemon microwave that was sent to me. Sharp admits that there sent out product and will repair at the our home . Now Sharp said that there will do notthing for us. We paid in good faith USA money to have the microwave and we refuse to be sold a lemon defective product.

The product door will not open and close all the way. The inside of the product is defective no damages to the outside. The tech said that the inside is damaged from the production line and should not be sold or left the production line.Desired Settlement: repair

exchange

refund

Business

Response:

Sharp has exchanged the unit for the customer. Customer is out of town until 6/22/14. Customer requested a delivery appointment after that date.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Please note that I never filed a complaint against this company, and so notified the Revdex.com by FAX previously.

Regards,

Review: I ordered this TV on June 8 2014 didn't receive it til July 22 2014. The 30 day warranty was up when the TV was not in my possession. Sept. 27 the TV was reported not working with Dead Pixels on 1/3 of the screen. I was promised a NEW TV in two business weeks. Yesterday Dec 4, 2014 I received a DAMAGED TV which I was then told was a REFURBISHED TV I was never told I would get anything but a NEW one and now they refuse to give me a FULL REFUND sighting that they are not obligated to give me one! This is BAD business. I was not told the TV was refurbished and told it was NEW...not to mention the unacceptable delay in delivery. I was told it was stuck in customs in Japan that's why it took months to get now two business weeks like I was promised. Now I have a DEFECTIVE TV and was refused my money back!

Also my invoice says it was delivered on June 28th which also is NOT TRUE...I got it on July 22.

I am demanding a FULL REFUND as I do not trust SHARP as they have told several untruths and this is not acceptable.Desired Settlement: I want and deserve a FULL REFUND

immediately!

Business

Response:

Sharp is in the process of reimbursing the customer $1399.95 for her unit.

Review: On 3/17/13 I made a purchase of a Sharp Aquos television model/serial# [redacted]. After a few weeks of service, I began to experience intermittent audio (static sounds), power (will not power off) and display (frozen display) issues. Within a short time I contacted the place of purchase about the issues, however after 30 days I was instructed to contact the manufacture (Sharp Corp). My 1st call to Sharp was reported over the summer 8/13 from which incident #[redacted] was generated. With several calls, I was instructed to reset to factory settings with no resolve. Finally, with the continued issues Sharp Corp sent a technician to replace internal parts upon which the unit stopped working permanently. After calling Sharp for a follow up, I was informed that they would replace the TV once one is available (per Rep, out of stock due to the Christmas rush). Today’s date is 2/12/14 and I’m still without a TV. I asked for a complete refund of the purchase due to my dissatisfaction of warranty and service, thus I’m getting the run around. Please help with a satisfactory resolution in this matter.Desired Settlement: Complete refund of my purchase.

Business

Response:

Sharp has created a return authorization to Sears for the customer. The customer can exchange the unit with his local Sears Store. Sears RA number is [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have been without a working TV since April of 2013, since then I’ve contacted the location of purchase and Sharp Corporation multiple times to provide a resolution with no success. With continued calls to Sharp and numerous factory resets with tech support a technician was dispatched twice to my residence and with both visits the TV has not work. It is almost ten months later since I first reported the issue now that I’ve contacted the Revdex.com for assistance in the matter that they chose to show any response. However, after being without a TV since the issue was reported to Sharp Corporation, I recently bought a replacement TV leaving no room for another one except for a full refund to restore my lost.

Regards,

Business

Response:

Sharp issued a return authorization so the customer can return the unit to the retailer. If customer did not return unit to the retailer Sharp can review purchase receipt for possible reimbursement. The original unit will need to be returned for the reimbursement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Again, what should be a simple resolution of refunding my

money continues into another month. I was asked to returned the Sharp TV to the

retailer (Sears) for a refund, the retailer states that Sharp did not

authorized a refund, however due to the stress of going back and forth with the

huge television Sears chose to keep and returned the unit to Sharp. Upon contacting Sharp and after a few phone

transfers I was told again to seek a refund from the retailer.

Business

Response:

Since the customer exchanged the television with the retailer Sharp can no longer offer a reimbursement. Customer had a agreed to the return authroization and one was provided. Sharp cannot issue a refund if the original unit is not available to be returned for credit.

Review: On October 16, 2013 I purchased a Sharp Aquos television at a local merchant, [redacted], in the island of St. Croix U.S. Virgin Islands. Between April and May 2014, the television set suddenly stopped working. It is believed to have either an issue with the monitor or motherboard. Keep in mind, I even purchased a $200 surge protector to protect the set I purchased. The first action I did, was that I went back to merchant were I purchased the TV from. Apparently due to their in-store policies and other reasoning they could reimburse me for the TV, nor repair it for me. So they explained to me that it is best to contact the manufacturer, Sharp, for further assistant. They even continue stating that Sharp may even try to find a certified technician to repair my TV. So the agent at [redacted] assisted me with setting up a case with Sharp. In less than a week, I was given an offer by Sharp to exchange my current TV for a refurbish one and during this process, a hold was to be placed on my credit card for the value of TV, which was $464, in case they never received the TV that needs to repaired. I was also told that it may take up to 6 weeks or more to complete the exchange process. I was not comfortable with these option for various reasons, one being that I didn’t see it to be fair that after 6 months of purchasing a brand new TV, I have to settle with a second hand television. Two, I didn’t want to put a hold on my credit card, and third reason is that I was currently in the process of moving to the state of Florida. I told the representative at Sharp that I would call them back with my decision. Because I questioned the offer that Sharp gave me, I called my credit card company to see if they can further assist me with this issue. I was given the option for a billing dispute. From June until September 3, I was involving in a billing dispute between [redacted] and myself. My credit card company gave me an advice of contacting Sharp and demandDesired Settlement: I am desiring a told refund of my purhase due to the inconvenience Sharp USA has cost me. This issue has been lengthy and tedious. Looking forward for a swift resolve.

Business

Response:

Sharp has agreed to reimburse the customer for the unit. Sharp also agreed to not have the original sent back to Sharp.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Revdex.com for your assistant. I did got a get a voice mail from Sharp on January 21, 2015 about approving my reimbursement but I will have to ship the unit back, but I see that the message Sharp has sent you, states I do not. So once again thank you for your assistance.

Regards,

Review: Heavy smoke from my Microwave unit in the kitchen. File a claim with sharp November 5th of 2014. A service rep came out week later after repeated calls and we never heard anything about

the microwave. After I sent them an email with my unhappiness with their service and my intent to contact you and possible small claims, nothing has been done so far. They agreed to fix the unit, but we still

are waiting. No contact, email or letter. Nothing after 2 monthsDesired Settlement: Refund on a replacement unit. Or cash for the repair cost estimate. That's it.

Business

Response:

Sharp will be reimbursing the customer for the unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased 2 tv"s on the 23rd of July from the internet ([redacted]) About 2 weeks later one of the tv's stopped working. I was advised by [redacted] to call sharp electronics for either a repair or replacement under warrinty. After 2 visits by a repairman and a month later I was told they would send me a replacement. It's now Oct. 16th and still no replacement has been sent. I have called (###-###-####) case # [redacted] multiple times. Each time I have been told that they do not have the tv in stock and they will notify me when it comes in. I feel that 2 1/2 months is an excessive amount of time to wait. Thank You for any help you can give me to resolve this problem.Desired Settlement: To send a replacement as soon as possible. We need it now and can't wait any longer. ( Video programs and presentations at our church)

Business

Response:

Sharp contacted the customer and offered a new exchange unit. Customer accepted and the exchange has been processed. Tracking for the exchange unit is [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: purchased a Sharp microwave in October 2013. Microwave stopped working in early September 2014. Contacted Sharp as the 1 yr manufacturer warranty had not run out. I sent Sharp (by email) all the requested documentation. Sharp representative said a new microwave would be shipped in 5 working days. Two weeks later still no microwave. Contacted Sharp again, was told microwave was on a 6 - 8 week back order. I told the representative I wanted a refund instead. That representative then connected me to a retention specialist. I told retention specialist the chain of events, and reiterated I wanted purchase price refunded. I was told by the retention specialist that I would receive a refund. Called a few days later to inquire about the status of the refund and was told they couldn't locate that a refund was requested or processed, and that I should call back in a day or two. I called again 1 week later and was told they would email me paperwork that I would need to complete and return to them for the refund. As of October 8, I still have not received the paperwork to complete. I am trying to work with the Sharp Corporation but feel I am getting the runaround.

Business

Response:

On 10/8/14 the customer paperwork was sent to corporate for check processing. Customer will receive the check in about two weeks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me, pending the receipt of the refund check in two weeks. If I have not received the refund in two weeks time, I will file another complaint with the Revdex.com.

Regards,

Review: I purchased a Sharp Aquos television (model: LC70C7500U) (serial: [redacted]) on 10/06/13 from BJs wholesale in [redacted]J for a new family room. The television stopped working today resulting in me now having to deal with a repair to a $2700 tv that should not have problems with it this soon after purchase. For Sharp not to stand by their product and leave me as a consumer on my own to foot the repair bill is despicable. I am very unhappy with this experience and my faith in quality products from Sharp is ruined. This is after years of being a dedicated Sharp customer.Desired Settlement: I would like to see Sharp take care of the repair In a timely fashion.

Business

Response:

Sharp offers a 1year warranty on the customer model. We show a purchase date of 5/4/13. The customer is over 1 year out of warranty. Sharp had the customer perform a factory reset, this did not fix the issue. Sharp advised customer to have unit evaluated and advised servicers to contact.

Consumer

Response:

I am rejecting this response because: The willingness of Sharp Electronics to work with their customers and resolve issues with their product is deplorable. For a $2700 television to no longer work after just over a year is not acceptable. Sharp Electronics should be trying to determine the root cause for the failure in their technology. The company touts being on the leading edge with their technology yet it prematurely falls, rips off customers and discourages repeat business. I will never buy a Sharp product again and take every opportunity to share my horrible experience on social media so that others don't fall into the same trap with a Company not focused on their customer base.In addition, the purchase date was October and not March as indicated in the Company's response.

Review: We have filed a service request with Sharp. Their case # [redacted]. Our complaint is about my TV, model LC70UQ17U (S/N 404820092). This is a brand new TV that has experienced a failure of the entire screen/picture on May 4, 2015. This new TV was shipped directly to me by Sharp on or about 10/1/2014 as a replacement for another model LC70LE757U (S/N [redacted]) which was defective and covered by Sharp under their manufacturers warranty. Sharp had offered to replace with a refurbished TV, however after 6 weeks, a refurb was not available, so Sharp agreement to replace with a brand new TV.

As mentioned, the new TV picture failed on 5/4/15. We contacted Sharp who immediately responded on 5/5/15 requesting photos of the TV. This was provided to Sharp immediately. Sharp responded that there was a crack in the screen and damage is not covered under the warranty of this new TV. We argued that the screen was not cracked so Sharp agreed to a evaluation by a technican and provided a phone # to setup an appointment. The technican said there was no warranty so we would have to pay for the evaluation. We recontacted Sharp customer service who advised that warranties on exchanges are only for 90 days. We argued that's the policy for exchanges on refurbished TV's but since we received a brand new TV, the booklet and owners info clearly states a one year manufacturers warranty. Sharp never provided notice that the warranty would be anything less than one year on an exchange for a new TV.

The first issue is the warranty should be a full one year (the TV is 7 months old). The second issue is the TV was not damage and appears to be defective thus should be replaced by Sharp under the terms of their warranty. We would agree to an evaluation but Sharp should pay under the terms of the warranty.

Thank you.Desired Settlement: We would like the TV replaced or exchanged. We would accept a refurbished TV if available. Sharp case # [redacted]

Business

Response:

There is evidence of an impact point on the screen. Attached is the photo showing the damaged screen. This is physical damage. Physical damage voids the warranty.

Consumer

Response:

I am rejecting this response because:

There was no physical impact to the screen, no scratches, marks or damage to the screen. Sharp has simply posted a picture that I took per their request as their response without investigating any further. Their handling has been very unprofessional with no consideration whatsoever to servicing a customer rather than looking at a picture taken by the customer and concluding there is no coverage under the warranty. Is sharp at least admitting there is a warranty on a brand new TV that's only 7 months old? Again, response rejected as there's no physical damage to the screen of the TV and the picture failed similar to the original TV that Sharp replaced under warranty as that too was defective.

Review: On Sept. 11th, 2013 I sent an email to the email address given to me by a customer service representative, [redacted], which contained the sticker from the rear of the Sharp microwave purchased Jan 18th, 2013, and the receipt from the Army exchange in which it was purchased with the understanding that a replacement would be sent. On Sept. 17th I received a response stating that my case was being reviewed and given a case number, [redacted], from [redacted] B. After not receiving any further communication, I contacted the email address again on Oct. 9th. I received a response the same day with an apology from [redacted]. On Oct. 29th I contacted the email address again. On Oct 30th I received a response from [redacted] W. who appeared to know nothing about my case. On Nov. 6th I called customer service and was told I would have a replacement microwave on Nov. 15th at the latest and it was delayed due to minor issues that were resolved upon completion of the call. It is now the 22nd and I still have not received a replacement nor heard from customer service. The microwave is for my grandfather who is 84 and retired military. He uses it frequently for snacks in the evening but has been without since July. We first went to the exchange before contacting Sharp's customer service.Desired Settlement: Replacement of the Sharp Microwave Model # R-309YW purchased.

Business

Response:

There was a delay in getting out the customer unit. We have pushed through the order and the Fed-Ex tracking information is [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Sharp LC40LE550U television in August of 2013. The television has been used approximately 1-2 hours per week since, however it stopped powering on a few weeks ago. The power light comes on but the screen does not, the power light then goes back off after 3-5 minutes. I emailed Sharp support and was told to call. I called support and while the rep was very sympathetic and acknowledged that this should not happen and this is unacceptable, the warranty expired after a year and I would need to pay a shop to repair it. I researched the issue some and it seems there was a known issue with cheap Turkish power supplies, Sharp was aware of the issue and did nothing to correct it or notify customers. Had I been aware this product was manufactured to a knowingly inferior standard I would never have purchased it and I suspect that's why they chose not to disclose it. I am now stuck with a several hundred dollar paper weight and would like the company to do the right thing and fix it.Desired Settlement: I would like the TV repaired or replaced.

Business

Response:

The customer is 7 months out of warranty. As a courtesy we can cover the repair as a 1 time courtesy.

Consumer

Response:

I am rejecting this response because:

I submitted a complaint a few weeks ago regarding a manufacturing issue with my Sharp TV and was told that Sharp would be "covering the repair" as a courtesy. The complaint number is 1[redacted], by accepting their response it seems to have closed the case. Sharp sent me a box and shipping label and I sent the TV off last week. I received a call from Sharp customer service earlier today with an offer to send me a refurbished version of a similar TV for $75. I explained that this repair was a result of a Revdex.com complaint where the business agreed to cover the cost of repair and was told they have no record of any special circumstance for the repair. I spoke with their escalations department as well but was only told to call back if I want to accept the offer. My Sharp case number is [redacted]. As the business is not honoring the commitment they made for the initial resolution I need to reopen my complaint as unresolved if possible. If not please let me know how I should proceed to make sure I have an open unresolved complaint against Sharp on file.

I received an offer from Sharp Electronics regarding complaint #1[redacted] offering to resolve the issue and repair the TV set at no charge, as your records should show. I received a call this morning from their customer service offering to fix the TV for $75. I referenced this case and was told they have no record of it. I need to reopen this case as the resolution offered by the company has not been honored and my TV is now stuck at their repair facility in limbo.

Business

Response:

The customer unit is not repairable. Sharp offered the customer a prorated exchange for $75.00 due to the unit being 10 months out of warranty. Sharp was not asking the customer to pay $75.00 to repair the unit.

Review: we purchased a 60 inch sharp led aquos tv that has never worked. we contacted sharp and they sent a repair technician to my home.he proceeded to install a new motherboard as well as a new powerboard and tv still would not operate. I was then informed by technician [redacted] I would hear from sharp within 3to5 business days to resolve this matter case#[redacted] the technician gave me.well 11 days later I have heard from absolutely nobodythis tv was 899$. when I call sharp all they do is transfer me around to someone else.it's called spinning your wheels and nobody wants to resolve this matter.Revdex.com CAN U PLEASE HELP ME ? sorry but I can't afford another 899$ product that doesn't work and nobody will stand behind their product!Desired Settlement: all I want is the same tv (new one )........or or one of similar comparison or a refund of my money so I may purchase a new operable tv(different brand now of course) they got there money but don't care about their product or consumer it appears to me.very disappointing since I have wanted this brand over many others.this tv cost me 899$ and have never been so disappointed n a product and service n a long long time

Business

Response:

Sharp has exchanged the customer television for her. The exchange unit is set to deliver this week.