Sharp Electronics Corp

Review: We had a defective sharp tv, case [redacted]. Sharp agreed to replace the tv. Due to the size and cost we paid to mount the tv, we requested to have re mounting charges paid for. Sharp agreed to compensate us for up to $250 re mount cost.

We submitted the invoice from the company that re mounted new sharp tv and have not received our $250. The customer service staff have call the technician and confirmed the work, but then started asking the tech for a typed invoice, and never called us letting us know why we have not received a check.This invoice is in professional letterhead. No trade types up their invoices. The IRS does not require typed invoices. This is the most ridiculous request and sharp is refusing to honor the. $250 refund to us because the tech is no longer responding to their absurd request.

This is an official and original receipt.Desired Settlement: Please send our $250 refund as promised to

T[redacted]

Business

Response:

Customer refund for $250.00 has been processed. Customer will receive her check in about two weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have still not received the check.

Review: I bought [redacted] Sharp Aquos with a 2 year warranty. The warranty by about 2 months but my tv is only 2 years old. It has a vertical blue line running down the screen.Desired Settlement: I want them to buy me anew tv. One that isn't a sharp. Just look at this.

Business

Response:

The customer resides in Canada. This complaint will have to be handled by the Sharp Electronics in Canada as Sharp Electronics cannot assist.Sharp Electronics of Canada [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: SHARP case [redacted] First I bought a Sharp TV and had issues properly using internet option on the TV. After roughly almost 30 calls and 10 to 12 hours on the phone , Sharp told me I should return it to the store I bought it from. No matter how many times I pushed the D button nothing happened, after waiting 2 weeks for a response from the people that developed this model, the email finally arrived and the answer was push the D button. (One definition of insanity is doing the same thing over again and again and expecting a different result.) Not surprisingly Sharp had used 2 or 3 days more than the strict 30 day return policy at [redacted] allowed. Sharp then gave me the choice of returning the TV and waiting for a refund, estimated 3 or 4 weeks (without a TV ) or they would ship another TV and have someone deliver it, install it and pick up the old TV. I agreed to that if I could get any other model than the LC-50LE650U. I even offered to pay the difference if it were more expensive model, since my problems all appear to be software issues with that specific model. Sharps response was we will send you the same model only it will be a larger size, instead of a 50" it will be a 60" because we no longer make a 50" TV. After more phone calls and several we are upgrading your TV why are you not happy/ Its the same model that I currently have that is not operating the way Sharp people tell me it should conversations. I finally gave in and accepted a TV that any sane person would expect to have the same software issues. The TV was shipped by Sharp on May 7 and was supposed to be delivered and installed. I had tracking information and checked daily, the TV arrived in [redacted] on May 14. I contacted the shipper a week later and was told was not in the normal delivery area and it would be delivered when they had enough freight going to the Superior area, I said this is not acceptable and you contact SHARP before contacting me again. Sharp is saying I refused delivery.Desired Settlement: The correct answer would be send me a TV that would make me happy, but that doesn't appear possible.

The other choice is BY EMAIL ONLY NO PHONE CALLS have Sharp contact me with the TIME and DATE of delivery and deliver it at that time and date.

Sounds easy doesn't it, do what you promised in one email and I can be done with this.

The TV is 150 miles from me currently just deliver it and be done.

Business

Response:

Customer received the exchange unit on 6/24/14.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: seller shipped replacement TV without entering into a required settlement agreement. Seller had shipper remove defective TV and both HMDI cable and wall mount and now refuses to pay for damage.

Email exchange requiring written acceptance before delivery

You seem to keep randomly changing the agreement, therefore we have none until it is in a written format with both your and your delivery company signing it. If you wish to have an inspection prior to the exchange you will need to have an independent third party on scene Will no longer do anything in a verbal contract with anyone involved with your company. A police officer or other third party we both agree on is acceptable. If anyone from SHARP kept their word we would not have all this distrust. Again a signed agreement with all parties is now required before a delivery attempt [redacted]

Regards,

Business

Response:

Exchange was delivered on 7/1/14

Review: I have a 1 year warranty and my tv broke 3 months after purchase. it took a bit to finally have a repair that Sharp hired to tell them the TV is not serviceable. They would send me a new TV. The first customer service person from Sharp they would send a new tv.

I am now told I have to wait for the company to receive a repairable TV from a customer, they will refurbish it and then when that is available they will send it to me. This could be 1 day or infinity.Desired Settlement: I want the new tv of the same type sent to myself.

Business

Response:

Sharp contacted the customer and processed an exchange for NEW LC70EQ10U.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I Called Sharp Cust. Assistance Center on 3-17-2014 and was given a case number.

Sharp assigned the following Case Number: [redacted] for defective Microwave oven R431ZS, Ser. No. [redacted]

Since the initial call, I have talked to 16 people requesting assistance and even received an e-mail concerning

this problem. Through very difficult and poor response from Sharp, I was told that a replacement Microwave Oven

would be sent. I keep getting promises, but no tangible action from Sharp. Now it is 4-17-2014 and I am still waiting

for some positive action from Sharp.Desired Settlement: All I need is a tracking number indicating that a replacement Oven has been shipped to me and also a shipping label to

send the damaged oven back to Sharp. One month is way too long for a cut and dry situation such as what we have.

Business

Response:

Customer received the exchange unit. Sharp is offering the customer a new 1 yr warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On December 5, 2014 I bought a Sharp 70 inch Lcd TV (LC70C6600U) from Sam's Club. On the next day the TV picture began freezing for hours at a time and could not be watched. On December 31st I called Sharp customer service @ [redacted] and was given a case file #[redacted]. The rep guided me through a list of things to try including restting the TV back to factory settings, all of which did not resolve the problem. Finally I was told to unplug the TV for 10 seconds to reset the internal computer. This unfroze the TV temporarily, but had to be done each time the TV picture would freeze, which is several times a week. On March 4th I emailed Sharp customer service to ask for assistance. I was told to call 877 332-7867 and refer to case number [redacted] and someone would help resolve the problem. On March 6th I called and spoke with a rep who ran me through the same list of remote control tests (including factory reset) that failed on December 31st. Finally I was told that the case would be turned over to another office who would call and guide me through reprogramming the TV using a USB connection. When I objected to reprogramming the TV I was told "it's pretty simple, they will call you shortly." On March 13th I emailed Sharp again to advise that the problem still exists and I haven't received a call or satisfactory assistance. I requested a direct number for someone familiar with the problem. I was directed to call the same number that failed to resolve the problem twice before. I feel that I have a defective TV and absolutely no assistance in resolving the problem.Desired Settlement: I would like Sharp to replace the TV.

Business

Response:

Sharp processed an exchange for the customer. NVC TRACKING: [redacted]

Consumer

Response:

I am rejecting this response because: On 3/30/15 I received a call from Arthur representing Sharp (consumer relations) stating that they would send me a new TV within 7 days. The TV arrived on 4/8/15, but after the delivery I noticed a sticker on the back stating that it was a refurbished TV. I was suspicious when there was no batteries or registration card included in the box. It was also a different model (LC-70LE660U) than the one I purchased ([redacted]). I am quite disappointed that Sharp would send me a "used" TV to replace a defective "new" TV. To say that "we will send you a new TV" and then send a refurbished set is deceptive. How does their warranty apply to this refurbished TV? How do I know how old this TV is? Where is the customer satisfaction in this deal?

Business

Response:

We have processed another exchange for the customer to a NEW [redacted]

Review: . Entire screen covered in purple lines ans purple static. I switch to xbox no problem. Go back to cable still purple. I unplugged tv and waited about 30 seconds then plugged it back in purple is gone and everything is fine . The tv has only been in my home for 10 hours at this point. Now I find a review on amazon saying he has had 2 of these tv ' s and both did this now he's waiting on a 3rd. What is going on here??? Today again tv covered in purple lines and purple static. I've tried multiple hdmi cords. This 8 a brand new top of the line tv....I have multiple pictures and video of the issue.Desired Settlement: This is the second tv with trouble.... This issue needs taken care of without me having to wait weeks on end for it to be replaced. .

Business

Response:

An exchange was processed today for a NEW [redacted]. NVC will contact the customer when the unit arrives to the local terminal to schedule a delivery appointment.

Consumer

Response:

I am rejecting this response because:

I have not been contacted by anyone about this tv. How is this ok to have 2 TV's have these issues let alone a brand new tv? !??!

Business

Response:

The exchange arrived at the delivering terminal and a call was made to the customer. They had to leave a message for the customer to call back to schedule an appointment. The unit will be delivered once they set an appointment with the customer. The number for NVC is ###-###-#### option *.

Review: A Sharp Microwave drawer was installed January 2015. April 2015 noticed my new wood cabinet wet when using microwave. I called Sharp. Repair people came out and took microwave with them. Microwave was deemed defective. Sharp said they would replace with a refurbished unit. They have sent out a microwave on 4 separate occasions. All have been defective. This last one had dents down the side of the drawer and the drawer did not close properly. Is is now August and still no microwave. After 5 defective microwaves, many phone calls, a ruined cabinet, it is time for a refund. I would like my money back.Desired Settlement: Refund. I do not want another microwave drawer sent out. I have invested too much time dealing with Sharp with this problem. I also have to try and fix my ruined cherry cabinet from the microwave drawer.

Business

Response:

Sharp has approved the customer for a reimbursement. Customer will be contacted to proceed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please keep this complaint open until I am contacted by Sharp and this matter is resolved.

Regards,

Review: In November 2014 received a 32 inch Sharp TV that I purchased through [redacted] incorporated and in February TV started getting lines on the screen so called [redacted] on this issue they advised me it was under a year warranty with Sharp. Reached a sharp rep and it took me a total of two months of sending then emails with what screen looked like and between them calling me back every other week wanting something emailed constantly. I advised them I work 9 to 10 hours a day really hard to get sending things plus using all my cell phone minutes. After months they said they would replace it but I would need to pay for shipping out of my own pocket to send this back even though I am still making monthly payments to [redacted] on this TV. I sent it back on July 3,2015 that cost me $41.11 plus insurance on it .On July 18th 2015 received another TV went bought wall mount and hung the TV p0lugged it in and he would not come on so did another trouble shoot session and now this TV was used they sent back that had a back light board bad, Called them back on July 20,2015 took a total of 5 different people they said it should not had been used so they will call me back on this issue. On July 22,2015 they called me back saying they will ship another TV. Well today they call back saying this needs more investigation and would send repair man out in 5 days. I told them this was not ok we can not go another few weeks without a TV and they said will call me back again. I just feel this is not fair I have been paying on this TV for 7 months and no TV in 3 months by the time this is settled the 1 year warranty will be expired.

Business

Response:

On 7/23/15, customer was advised that they would be receiving a replacement unit.

Review: Roughly 2 months ago I contacted Sharp with some issues on a TV I purchased. the TV worked fro about a month. Model # LC-60LE644U. The TV is unresponsive and will not turn on. A independent technician came out to my home over a week ago. He did everything in his power to repair the TV. Sharp then informed him a new mainboard would be shipped. In that time neither of us have heard a word from Sharp. I've placed 3 calls to Sharp over the course of this problem. Each call resulted in no resolution or timeline for resolution.This is very disappointing. I have spend a lot of hard earned money on a product that does not work. Needless to say at this point I would not recommend Sharp! I notified I would be making a complain with the Revdex.com and no response was giving to that statement. Still no word on when I will be contacted.Desired Settlement: My desired outcome is that my defective unit, that is well inside the 1yr manufacture's warranty, be replaced in a timely manor or my money be refunded. Two plus months with no repair resolution in unacceptable on an item that was virtually brand new when it stopped working.

Business

Response:

Sharp has processed a NEW exchange for the customer.

Review: Sharp [redacted] built in drawer microwave had total failure whilst heating a meal. The microwave stopped cooking, the led display went out and the microwave will not work in alternative working power outlets. The microwave was ordered 12/2012 but was only installed and first used 3/2013. Sharp customer service was called 20/13/2014 and communicated that all costs of servicing or parts are the consumers liability (ours) despite it being conveyed that we do not believe that Sharp would think that this was a reasonable length of life for an $800 microwave particularly given it was a manufacturing fault rather than stopping working because of breakage or normal use. When the customer service officer maintained that all costs would be ours I conveyed that I did not believe this was satisfactory and asked to speak to a supervisor or get the details of who at Sharp I could contact to discuss further. He stated that there was no-one more senior and no department who could be contacted in writing. This was particularly unreasonable given it was conveyed to the customer service officer that the family member who uses this microwave is severely disabled and the microwave is her only means to cook (reheat) food for herself.Desired Settlement: I was extremely disappointed by the customer service officer and the unreasonably short length of life for this microwave. I would ask that the microwave be replaced given it would seem a terminal failure (power board?).

Business

Response:

Sharp Electronics contacted the customer and agreed to cover the repair costs. The unit was repaired and is currently working.

Review: I purchased a Sharp AQUOS 60 Class 60332 Diag LED 1080p Smart HDTV Black MODEL: LC-60LE644 on 11/27/2014. A software update popped up on the tv in February of 2015, we attempted updating the TV through the company software update and the TV has never worked since. I have contacted SHARP multiple times (6-7 calls) to resolve the issue and they honestly do not seem to care. They did someone out to my house to look at the TV within about 3 weeks after calling them in Feb of 2015, who told me that he wouldn't be able to do anything but sharp would be able to replace my tv. According to 2 call representatives, my tv was suppose to be fixed by Eastwr or before. Since then still nothing has been done, I have talked to one supervisor who told me after this TV model was sold along with a few others that SHARP realized the TV was defective and attempted sending a software update to all these TV models thinking it would fix the issue and instead it completely shut them off. Their excuse every time I call is that they are waiting on a part to arrive. As I said this happened in Feb 2015 and there still has been nothing done. If they know multiple tvs are messed up, why hasn't there been a recall? I had only owned the TV going on three months when the software update was sent to my tv and it has been messed up ever since. Multiple representatives has lied to me about this issue, I am sick of it and will never purchase a sharp tv again.Desired Settlement: I have waited going on 4 months for a part that they're suppose to be sending me and I am sick of waiting. I want a refund ASAP. I should not be having to pay for the fact that SHARP willingly sold people DEFECTIVE TVS.

Business

Response:

Sharp provided the customer a return authorization to exchange the unit at the retailer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchase a sharp tv @[redacted] in syracuse,ny on 12-14-14 with a 5yr warrenty.I have had problems with the volume on the tv.every once in awhile the sound will shut off.I call "sharp"and they tell me to reach behind the set.pull out the plug and turn the set back on.this is only a temporary fix.they have on file how many times I have called.last night I called again(7/14).they said in order for them to "walk me thru"the next fix is that I will have to have a 2nd person!..I told them I live alone.there's no one here.can you please just send a repairperson since its still under warrenty?they said no because i"have to do that 2person operation first".I paid for coverage now since I dont have a "2nd"person to do that proceedure they will not send a repair person to my home."Policy" they said!!!Desired Settlement: if I can get it fixed like I wanted from the start,exchange for another ,refund or store credit

Review: started about 4 months ago with a black line and 3 white dots on the bottom of my 60 inch sharp TV. took them 3 months to get a TV out to my house and come to find out it was a refurbished TV and it was worse then the original one I had the color at the top half of the TV didn't match the bottom. so I called and ask why they sent me a refurbished TV not a new one they say they don't make that TV anymore that's why they sent you a refurbished one. I asked if they could send me a model that was compatible with mine there response was we cant do that, so I got back and forth finally a lady says that I got approved for a new model. so I call the next day and see when there going to ship the new TV and they had no idea what I was talking about that they cant send me a new TV that it was going to be another refurbished one. the customer service for this company is horrible. so I have been watching a messed up TV now for 4 months. all I wanted was a new TV since the one I have is no longer available.Desired Settlement: Send me a new TV not a refurbished one.

Business

Response:

A refurbished exchange has already shipped out. Sharp has offered the customer a 1 yr warranty and they have accepted.

Review: I purchased a Sharp 60 inch LCD TV on January 28, 2013. Less than a year later the back lights went out. I have contacted Sharp Aquos Advantage. I have been provided with misinformation that has delayed the processing of a replacement TV.Desired Settlement: I would like a brand new TV of equal or greater level of the defective one I was sold.

Business

Response:

Sharp has processed a second exchange for the customer. The second exchange delivered to the customer on 2/6/14.

Review: In October 2014 I purchased a Sharp Aquos 60" television from the TV Warehouse in Ann Arbor Michigan. I purchased a Sharp extended warranty for television for 3 years at $149.99. The TV has no failed and cannot be repaired. On three separate occasions I have called Sharp Extended Warranty and they have told me that they have sent an E-mail regarding information. I have not received this and I am not blocking or have set up any junk mail blocking software. I keep getting told someone would be contacted (after being put on hold for a long time) and that I would receive a confirmation. On the third call on 1-25 I spoke to a rep and asked for their information request to be mailed to me and that someone please contact me to verify this. Again, I was lied to and I have received no call back. At this point it is my belief Sharp Extended Warranty is hoping that I drop the issue so they do not have resolve their warranty obligation.Desired Settlement: Either a replacement of a refurbished television as promised, a replacement cost at current market value, or a complete refund of my Sharp Warranty.

Business

Response:

Customer was contact AIG which is an extended warranty company. An exchange was processed for the customer per AIG on 2/1/16. Tracking information [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I will be receiving a replacement product as agreed upon. Thank you Revdex.com for your assistance!

Regards,

Review: On 5/3/14 I purchased a 70" Sharp Aquos smart television from [redacted] (store #[redacted]). I had the unit for approximately 10monts when the screens image became distorted. I contacted Sharp electronics regarding the issue with their product. Issue 1: when I spoke with the representative I was told that they would replace my television with a "refurbished" television to which I responded " I paid for a NEW television not a used one". I was then advised that it's is Sharp policy to exchange a faulty product with a "refurbished" unit. I reluctantly agreed and did not receive the "refurbished" television until 2mo later.

After I received the "refurbished" television I had it for approximately 2mo and AGAIN had issues with the screens image. Issue 2: I then contacted Sharp again and advised them of the issue with the second unit and was told by the representative they would again exchange the unit with another "refurbished" television. I told the representative that I did not want a "refurbished" unit and that they would need to either give me a full refund or a NEW television. This time I was told that I would receive an "upgraded" version of the television I purchased however the unit would still be a "refurbished" unit. I again reluctantly agreed since this was pretty much my only option.

Issue 3: when the second "refurbished" replacement was received the persons delivering the television did not even know how to set it up. I had to read the instructions and assist them with basic assembly of the units stand. I had this (2nd) unit only 2 days at which time the screen had a vertical line showing. I contacted Sharp yet again and advised them of the on going issue with their product.

I told the representative that I did not want another "refurbished" television and that I wanted a full refund. again I was told I would receive a refurbished television. I refused and told them I wanted a new unit or a full refund.Desired Settlement: I would like a full refund for the purchase price I paid for the television. I am 100% dissatisfied with this this product and will never purchase a Sharp product again.

Business

Response:

Customer agreed to a NEW upgraded exchange. Exchange has been processed. NVC Tracking: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a TV from HHGREGG a few months ago, had issues immediately out of the box. Contacted Aquos advantage by phone and email numerous times, only to be given the runaround. it got to the point that they would just respond with a template that doesn't even apply to my issue ( case#[redacted]). Repeatedly requested assistance, have yet to receive any.

Timeline:

Had issue with ghosting and images being burned into black screen.

contacted customer support system was down, was told to call back at 6 pm

called back at 6 pm, system was still down told to call back later?????!

Called back the next day they performed a firmware reset (which didn't fix the problem)

Emailed in a picture of the issue, received a template email asking for additional pictures.

responded that additional pictures requested are not applicable to this case, however emailed in as requested.

Received email asking for proof of purchase, emailed proof of purchase.

Received email asking for additional pictures, responded that I already sent them.

Received email again asking for additional pictures, refused to send anymore and called support.

support said they would send out a service person to inspect the TV. never heard from anyone for a week.

Emailed in again received automated thank you and please let them know if I require additional assistance.

Responded that I do need assistance, received email saying the case shows that it is waiting for service.Desired Settlement: I bought the TV based on brand recognition and dependability. after doing additional research online other users have experienced similar issues. Sharp should replace the TV with a newer model.

Business

Response:

Sharp offered the customer a NEW LC65LE645U and the customer accepted. The exchange has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have yet to receive the unit. Please keep case open until resolved.

Review: Sharp 70" LED TV, less than 1 year old, developed a green line across the entire screen. TV is under a full warranty. Contacted Sharp on 7/28/14. After 2 weeks, on 8/11/14, Sharp agreed to replace the TV, but with a refrubished TV. I relunctantly agreed to a refrub as Sharp would not agree to replace with a new TV. Since 8/11/14, a Sharp customer service rep calls me every 3-4 days to advise that a refrub is not yet available. It's been 3 weeks since Sharp promised a relacement (5 weeks since filing the initial claim) so today 9/4/14 I called Sharp and asked for a new unit since no refrubs are available and after speaking with customer service rep Bill, supervisor [redacted] and supervisor [redacted], got a complete run-around and on the phone for over an hour. Sharp's posiiton is they have no new or refrub TV's available to ship to me as they are awaiting supplies. Sharp can't even give me an approximate ship date for my relacement TV. Although my 70" TV can be found in every large retail electronics store, Sharp says they don't have one available to ship to me. I asked the last supervisor [redacted] to let me speak to the customer service dept head or the person who's responsible for all customer service at Sharp and [redacted] refused to allow me to speak with that person. Sharp's continued position is when a TV is available for shipment, they will contact me. This is unreasonable as the timeframe can be unlimited and the customer service supervisors at Sharp will not allow me to proceed to the next level at Sharp to voice my complaint and displeasure, putting me at a dead-end. My Sharp Case #: [redacted]Desired Settlement: New TV replacement, same features.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the Sharp Elite Pro 70x5fd and within a few months after I had purchased the unit I was having issues with it. I called the 'Special Customer Sevice' number for Elite Customers only. They proceeded to have me reset the tv which seems to work only to have it start exhibiting the same behavior two months later.

This issue became so habitual that they sent a a technician out to replace electronics on this uniting 5-1-2013. TCM Electronics ###-###-####. After which even before the tech left we had to do what is called a Hard reboot and his reply, 'I will be returning I'm sure'. Needless to say that this didn't make me feel good about the repair.

This continued until they finally agreed to send a 'Refurbished' unit out to replace my faulty unit. I spent $6800 on this unit and explained to them that I have just spent 6 months dealing with this issue. Can you extend the warranty on this as I've wasted 6 months of time basically dealing with a faulty TV. The response was ok, that shouldn't be a problem.

Now they are sending the 'Refurbished' unit out they claim to have no record of this extending the factory warranty? This is absurd customer service to first off send me a refurbished tv when I paid $6800 on a New tv that was faulty to begin with! Second, they said they'd take care of the extension of the 2 year factory warranty and now claim to have no record of this and I'll have to pay for an extended warranty....This is just unacceptable!

I am not asking for the world but to get what I paid for, a new TV in working order and an extension on my warranty as I spend 6 months being run around by Sharp Elite customer service until they finally agree that the tv is defective.

Dates of complaints as follows:

2-17-2013

4-30-2013

5-1-2013

5-2-2013

7-22-2013

7-23-2013

7-24-2013

Callback to confirm the TV is defective and they will exchange the unit.

8-5-2013Desired Settlement: I would like a New TV or at least one that works properly in New Condiiton and an extension of my warranty to reflect a new tv warranty.

Business

Response:

Customer has accepted the refurbished unit with a 6 month extension on his warranty. The exchange was processed on 8/8/13

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,