Sharp Electronics Corp

Review: I purchased a smart t.v and they upgraded their system and completely shut down the system on all the t.vs already sold. I only want what I purchased. This is a huge failure. I need the system for work. When you talk to customer service they lie. They basically tell you you been ripped off and we will not correct it. This should be a class action lawsuit but most people don't use the system as I need to. I would have trusted another company. This is extremely wrong to sell a product as advertised. Then shut it down. I was even told when I first got it. The t.v will receive updates. It was false advertising and they need to fix it or replace it with one with the smart system. I read the warranty and this should be covered as broken. They ripped me off almost $2,000. False product does not do what it is. A smart t.v. A customer service representative even told me yes they are wrong about this he was very sorry but was coached what to say when you complain. I only want what is fare.Desired Settlement: I want the system fixed back the same or replace it with one with the system I deserve. It's a 62'in sharp aquos t.v. The same t.v without the system is way cheaper. I was completely ripped off. I want it resolved asap.

Business

Response:

Sharp no longer can provide Aquos Net to the customers. We are offering either a prorate to a newer unit or Sharp can send out a [redacted] We have contacted the customer to see which [redacted] they purchased and to see if we can assist. The customer has not returned the call as of yet.

Review: Television has intermittent lip sync issues, it is a known issue on many internet forums and no solution has been identified. Sharp customer support keeps giving me the run around and not acknowledging that there is an issue. Television also has several dead pixels on the screen that Sharp support says is acceptable, to me it is not acceptable.

Lip sync issues are when connected to [redacted] Boxes via[redacted], I have swapped boxes with another tv in my house without resolution, the other tv's in the house which are[redacted], [redacted] and [redacted] do NOT exhibit the lip sync issues at any time and they are all hooked up the same via[redacted].

The issue is at random times, and sending a technician from several hundred miles away would probably be a waste of theirs and my time as the tv may not show the lip sync symptom, I have taken videos of the problem when it occurs.Desired Settlement: Replacement of the television or refund of purchase price.

Business

Response:

Customer agreed to have a technician come evaluate and repair the unit under warranty.

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

The service center had not contacted me, so I called them and they said that they have not been assigned the job.

Regards,

Business

Response:

Per Sharp case notes customer stated that he would contact the servicer as he knows the company. If the customer needs further assistance he will need to contact ###-###-####.

Review: Warranty Claim for Sharp TV - (Reference Sharp case number [redacted])

- I bought Sharp 80 inch TV Model LC80LE844U from BestBuy on 1/27/13 at $4,500 (including tax and shipping)

- On 10/24/13 my wife was wiping TV screen and LED screen got cracked on left side of TV.

- I called Sharp on 10/24/13 to file the warranty complain explaining that LED screen is cracked with light pressure. I told them that with this light pressure LED screen is not supposed to get crack. Outside screen was not having any impact.

- Sharp warranty department requested me to send pictures and I sent it to them on 10/25/13

- Looking at pictures warranty claim department denied my claim. They explain to me that screen is cracked. I explained that there is no physical damage to the TV and with wipping pressure LED should not be cracked.

- On 10/29/13 I request to escalate this issue to next level of warranty department.

- Based on my request they sent third party technician ([redacted], [redacted] AVE, CONCORD CA 94520 Phone: ###-###-#### Email: Fax: ###-###-#### Ticket #: Invoice #: [redacted]) on 11/5/13 to review physical damage. Technician wrote the report and got my signature which clearly states that LED screen is cracked but no point of impact (No physical damage) Technician did not give me a copy of this report as I was not his customer. He took some TV pictures during his visit.

- [redacted] company supervisor ([redacted]) never sent this evaluation report to Sharp warranty department. He just sent comment based on pictures that TV screen is cracked to Sharp Warranty. Still he did not sent orginal report.

- I called Sharp warranty department and request 11 times in last 18 days to 4 different warranty department personnel including supervisor/manager ([redacted]) to obtain original report from [redacted] technician.

- Ultimately without report and based on pictures my claim was denied again. Technician report stated no point of impact which is not reviewed yet.Desired Settlement: Exchange or credit

Business

Response:

The evaluation and the photos show an impact point. Impact points are evidence of physical damage. Physical damage voids the customer warranty. Attached are the photos showing an inpact point.

These photos show detail of impact resulting in a spider web effect in the LCD panel.

Review: We purchased a Sharp microwave in December 2011. In May 2012 the microwave stopped working. We contacted Sharp and were told that we had to attempt to have the unit repaired. They told us our local Sears location serviced the microwaves. We took the microwave to Sears only to have them contact us days later to inform us that they did not service this unit. Sharp then instructed us to take the microwave to a servicer in another city, an hour from us. After much protest and weeks of attempting to resolve the issue, they agreed to send us another unit and we returned the defective unit. Now the replacement unit has stopped working, in the exact same way the first unit did. When we contacted Sharp, they informed us that the new unit fell under the original unit's warranty which would have expired in December 2012. We were again directed to the servicer an hour away and were informed we would be responsible for repair costs. Sharp was insistent that this new unit was not covered under warranty. Customer relations was supposed to call us. When they didn't we called back and were told that the customer relations department was closed (on a Tuesday afternoon) and that they would call us within 24-48 hours. We have not heard from them within that time frame. A new unit should be covered under a new warranty. A microwave, especially from a reputable company, should work beyond 12 months. We use our microwave for re-heating and do not run it for long periods of time.

Business

Response:

Sharp reached out to the customer and left a message to call back to see about exchange options. Sharp is waiting on customer call back to proceed.

Review: Purchased LC-70LE650 TV on 3/9/2014. November 2014, white spots appearing on the bottom left of TV, spreading up screen. Contacted customer service and sent pictures per request. Sharp reviewed issue and offered replacement refurbished LC-70LE650. Accepted offer and was told when one came available it would be sent. TV was delivered end of December 2014.

Upon delivery, noticed by myself and delivery team, TV was defective out of box. There was a black imprint in the screen (the size of a thumb print), and white line running the length of the screen. Told me to note on shipping document and contact Sharp to request replacement. Did so, sending in pictures and awaiting decision. Offered refurbished LC-70LE650. Accepted and told when one came available it would be sent. TV was delivered I believe March 2015. TV appeared fine, but within three weeks large white dots appearing on the TV, on the left and right. Since this was the initial issue on first TV, contacted customer service and sent in pictures. Offered a refurbished LC-70LE650, to which stated No, since this was 3rd TV. They escalated to a supervisor who called and offered me new TV. The TV was delivered July 2015. Upon delivery noted that model was LC-70LE660, not 650. This TV has less connections/inputs as old TV, and even if newer model, is not adequate or same as old TV. The delivery team said to refuse and contact customer service. I did, and upon speaking with rep and supervisor, made them understand sending a TV with less than previous TV does not help, and they didn't even bother to tell me prior to shipping. The supervisor and I looked on line finding only LC-70EQ10U has all inputs, even offered to cover difference. Said they will review. Offered refurbished LC-70LE650. Told rep No, after 3 TVs and a new one, refurbished was no longer OK. Case reviewed.

Called back and offered refurbished LC-70LE650, new LC-70LE660, or refurbished LC-70EQ10U. State refurbished TVs do not work, and 660 is less than old.Desired Settlement: At this point, I have had 4 Sharp TVs in my home within the past year. All I ever wanted was a TV that works, without spots and going bad. I was fine with accepting refurbished TVs (even if not liking so soon after purchase). After two replacements going bad in different ways (one out of box), I asked for something to be done and was offered a new TV. I figured it would be new 650, but the 660 though new, does not have same functionality/inputs as previous 650. As the supervisor and I discussed, it looks like they removed inputs on 'newer' 660 model and moved to newer 'Q' series.

After taking nearly 9 months to resolve issues with Sharp TVs, I either want to return TV for full refund so I may purchase a working one off a shelf, or receive new TV from Sharp that is comparable to inputs and needs required from initial TV purchased. Honestly, l do not trust Sharp's refurbished TVs and repairs, and customer service seems content with shipping TV after TV hoping for one that works.

Business

Response:

Customer was offered a NEW LC70UE30U due to failed exchanges. Customer accepted and the exchange was processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: On april 16th, 2014 I purchased a Sharp LC-80UQ17U television and set it up on the April 17th. While I was setting up the television I noticed the stand was all scratched right out of the box. The features promised on sharp's website are not true. There is no upscaling with revelation technology. I don't believe it will play 4k content when its released. As of yet there is no 4k content to prove this feature. The image looks horrible. A generic tv would look 10 times better. I called the Aquos support line which is a special line dedicated for the aquos line. Your suppose to get special treatment and an extra 3 months of warranty on the tv. The number s ###-###-####. I spoke to a representative on April 18th. They requested pictures of the stand and imagine quality. I sent 2 pictures of the stand,2 pictures of the image and copy of the invoice. On the 21st they requested more pictures full screen photo with the TV Menu displayed, full screen photo showing the on-screen display for one input, photo of the model number and serial number sticker on either the rear or side of the unit. I sent them 5 pictures added 2 extra pictures to see even more. I did everything they asked me to. On April 23 I get this email "Thank you for sending the additional pictures of this issue. Your file is presently under review. I would expect a callback within one to two business days. A representative will contact you once we have an update." by [redacted] O, Aquos Advantage Advisor. I never received a call. I had to call every single day to customer relations and they were trying to pass the manufacturers problem/issue to the retailer I purchased the tv from. [redacted] is not responsible for the stand being scratched or the image quality. He did not manufacture the tv with false advertising. Sharp is the responsible party here. Horrible customer service. I called Sharp head quarters directly about my complain. The number ###-###-#### and spoke with Sharp corporate same thing.Desired Settlement: Reimbursement in the amount of $4,400 mailed to me overnight ASAP!!!!!!!!!!

Business

Response:

Sharp has contacted the customer and agreed to reimburse him the cost of his television. The paperwork has been sent to corporate for processing. Customer shoudl receive a check in about two weeks.

Consumer

Response:

I am rejecting this response because:

Im still waiting for my check and was promised overnight. I emailed the signed letter on June 12 and the Unit was picked up June 13 Friday and emailed them the confirmation pickup page. I should have received the check by Tuesday June 17. Still nothing in the mail or tracking number. They kept both my money and TV.

Business

Response:

Customer was refunded $4400.00 on check 23804. The check was cashed on 7/22/14

Review: I bought a Sharp 80LE857U 80 Inch TV which was defective. Since it was under warranty, Sharp agreed to replace the TV. They hired a shipping company called NVC Logistics to act on their behalf and deliver the TV. This company was untrained in the installation and handling of electronics and caused damage to my home.

A delivery team of 3 arrived at my apartment at approximately 8:00AM on Saturday, September 14, 2013 with a Sharp 80LE857U 80 Inch TV. This TV was a replacement for the identical model which was wall mounted in my living room. The delivery team neglected to remove the HDMI Cable from the old TV, as well as the power cord. They struggled to dismount the old TV and shook and banged it. The TV flickered on several occasions. During all the shaking and banging, the HDMI wire got caught up in the metal of the wall mount against the wall, and partially tore. This caused the HDMI wire to short circuit and damage my Sony Receiver (STRDN1040), as well as my Directv satellite box. This was confirmed on Tuesday, September 17, 2013 when a directv technical resource came to my apartment to examine why my directv box was not working. Furthermore, on September 18, 2013, Sharp sent a technical resource to my apartment and he indicated that that is what he felt happened.

The fact that my receiver and satellite box were damaged was not immediately apparent. However, the fact that the HDMI wire was damaged was noticed right away, first by one of the delivery guys, and then by me. When they finally dismounted the old TV, one of the delivery guys apologized for the damage to the wire and indicated that it occurred due to the friction with the wall mount. I called Sharp Electronics the same day and they assured me that should NVC not repair the damage, that Sharp would handle rectifying the situation through their own resources.Desired Settlement: A repair/replacement of all the damage caused.

I need a replacement HDMI wire of 50 feet.

In wall installation of the wire to replace the old wire which Sharp's agent, NVC, damaged through negligence.

A reimbursement for the receiver they damaged which I have already replaced.

Business

Response:

A company called Install will be contacting the customer to make an appointment to go and evaluate the damage. Will provide update when available.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Sharp at the very last second cancelled the appointment made with Installs to provide me with an estimate. Please see attached email. They indicated that the cost of fixing the damage that they caused might potentially be too high. They did this despite not sending a contractor to my home for a real survey and estimate.Please keep in mind that the damages I am asking for are 1/3 of the total damages they have caused. And please keep in mind that this issue has dragged on for almost 3 months.Sharp didn't even have the decency to inform me of the canceled appointment themselves or give me a reason, but instead had to hear about the cancellation from the installation company at the 11th hour. All this after Sharp recommended that I take off from work to be at the appointment so I had to use 1 out of my 10 vacation days for the year only to have this appointment cancelled.

Business

Response:

customer was refunded $1575.00 on check 008670. The check was cashed on 1/22/14

Review: so after I filed a complaint with the Revdex.com these snakes called at 6:59p.m. To let me know that after all of this time the 4 copies of the receipts that their chosen service provider and myself have provided them that none of them are legible!!! Couldn't have called earlier because their customer service closes at 7:00p.m. So after listening to the recorded message and trying to contact these low lives I am beside myself about how I am being run around by this company! I've visited our local Best Buy store and HH Gregg store to let several customers know of the scam and lack of.professionalism sharp is dealing out. I've also alerted the television sales people at both stores to tell them of the job I'm getting from sharp and that they should refrain from steering their customers to buying any sharp products! I may not have the resources to deal with a corporation but I can surely tell enough people in this city about the treatment I've been getting from sharp. I am also going to go on our local television station (on your side) and explain in full with dates times names and stories from sharp service about what this company is trying to pull!Desired Settlement: After the headaches I've incurred dealing with this third world company I have come to the conclusion that I don't even want a sharp product in my or any of my family's households. Call at 6:59pm when your center closes at 7:00. That's chicken....!

Business

Response:

Sharp has contacted the customer and offered a reimbursement. Customer accepted and the reimbursement process was started.

Review: I PURCHASED A SHARP MODEL [redacted] (A 60 INCH SMART LED TV). 8 MONTHS AFTER THE PURCHASE, THE DISPLAY FAILED (FIRST THERE WERE DEAD PIXELS, AND THEN A WEEK LATER THE SCREEN FAILED COMPLETELY).

SHARP COMPLETED ITS PROCESS OF EXAMINING THE PROBLEM ALONG WITH SENDING A TECHNICIAN TO VERIFY THE FAILURE. UNFORTUNATELY, THE ASSISTANCE FROM SHARP ENDED THERE. I WAS INFORMED BY THEIR CUSTOMER SERVICE THAT THE ONLY SOLUTION IS A REPLACEMENT OF THE TV WITH A REFURBISHED ONE. SEVERAL WEEKS HAVE GONE BY AND THE ONLY RESPONSE CUSTOMER SERVICE GIVES IS THAT THEY ARE OUT OF STOCK OF THESE REPLACEMENT TVS. THERE DOES NOT APPEAR TO BE ANY OTHER OPTION OR SOLUTION OTHER THAN TO WAIT INDEFINITELY. I HAVE ASKED TO BE ASSISTED BY OTHER MEANS SUCH AS A VOUCHER PROGRAM OR A REPLACEMENT WITH A SIMILAR MODEL AND WAS REJECTED.Desired Settlement: JUST A SIMPLE REPLACEMENT WOULD DO. I KNOW THAT SHARP AND OTHER MANUFACTURERS CONTINUE TO RELEASE NEWER VERSIONS OF BASICALLY THE SAME PRODUCT. I DON'T SEE WHAT IS COMPLICATED ABOUT REPLACING MY NON-WORKING TV WITH A COMPARABLE TV. I KNOW THAT SHARP IS THE TYPE OF COMPANY THAT CAN INSTANTLY RESOLVE THIS PROBLEM. UNFORTUNATELY, THEIR SOLUTION OF WAITING FOR ANOTHER, REFURBISHED IDENTICAL MODEL TO THE ONE I HAVE TO MATERIALIZE IS NOT WORKING. I DON'T HAVE ANY CONFIDENCE IN SHARP'S ABILITY TO RESOLVE THE PROBLEM WHICH IS FOR THE CUSTOMER TO WAIT INDEFINITELY.

Business

Response:

Sharp has processed an exchange for the customer. [redacted] will contact the customer when the unit arrives at the delivering terminal to schedule a delivery appointment.

Review: I purchased a 60" Sharp [redacted] TV from an Authorized Retailer ([redacted] in mid-July. The TV with purchased as a factory refurbished unit. The TV had some very serious defects out of the box including a dark grey strip across the screen, a significantly warped TV bezel, and a picture that wouldn't turn function on the right 50% of the screen (i.e. not picture at all). I contacted Sharp and provided all the necessary documentation. After a week long review, they approved a replacement TV to be issued. This authorization came on August 8th. Unfortunately, Sharp indicated they had no TVs available at that time for replacement. I was told it may take as long as two weeks for stock to be replenished. I have now waited over 1 month, and Sharp still has no comparable TVs available and can not tell me when to expect one. I have spoken to their customer service department 14 times on this issue, trying to get updates or an alternative resolution. To this point, they have told me all I can do is wait. I find it very hard to believe that the manufacturer of the product has no stock, yet virtually every retailer in the area has 60" Sharp [redacted] TVs in stock on their shelves. I have asked for a replacement TV (new or refurbished) or a refund of my purchase price so I can then go buy a replacement locally. The Sharp case number is[redacted].Desired Settlement: I have requested a replacement unit that is of comparable value, or a refund for my purchase.

Business

Response:

Customer exchange was processed. [redacted] is the delivery company. Exchange unit shows arriving to the delivery terminal on 9/22/14. [redacted] tracking information is[redacted]. Customer should be receiving a call to set up an appointment within the next two days.

Review: I purchased a 70 imch television and within 2 weeks a white light appeared on the screen after 2 months now they tell me there must be 20 or more of these lights to issue a repair. and turning itsself of hasnt been addressed either. a sharp rep told me that this is in the owmers manual. well unfortunatley I have to buy the product to read this. this is not what the sales rep told me they tell you sharp is a leader in technology and are right on with repairs. I purchased an extended warranty from [redacted] but they cant do anything until sharps 1 year warranty is up so I cant get it fixed. 3500.00 tv with a white dot is not exceptable . the worst part is I get to look at this and tell myself I only have a year or so of credit card payments left . this is the worst service everDesired Settlement: I want to bring it back to the store and get a replacement or fix it

Business

Response:

Sharp has left a message for the customer to call back. Sharp has created a return authorization for [redacted]. The customer can exchange the unit through the store with the authorization. The return authorization number is [redacted]

Review: Having issues with a 4k TV we bought in January. I purchased at HH Gregg in lafayette,IN and when I called to tell them that I was having issues they gave me manufactures number. So far I have emailed at least 10 times with all the info they have asked me for. Everytime I get email back from them it has need purchase place.. I reply back with that and they send out a email..need purchase price, location, amount,when it was purchased, how much was paid.. after the 5th time of sending them that info I feel like I am getting the run around. there is no reason for this. I sent them everything they need numerous times. if they aren't going to re4place or fix I need to have HH Gregg do it. They have always done right on any claim i've had. I am very disappointed in Sharp and will never purchase anything with the sharp name on it again. I feel like I have been played and at 51 years old im not in the mood. I expect when I purchase a big ticket item with an extended warranty they should do everything in there part to make it right by the consumer.Desired Settlement: replacement or repaired properly without 15 email going back and forth for no reason at all. and a apology for jerking me around,.,.

Business

Response:

The RA was created and sent to HH GREGG on 7/15. HH GREGG called on 7/22 requesting another copy of the RA which was sent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a 70" sharp aquous tv from my local sears in march of 2013. In a few short months it was showing burnt LED's on the tv. I called sharp and they exchanged my tv for free, however a few months later, the replacement tv showed the same symptoms of burnt LED's. I then called sharp and they told me that they could only sent me a refurbished tv even though this tv is less than 6 months old. They also stated that they could not send me a NEW tv because they did not have any of my model left and they could not give me next years model because of cost difference. Wow! I am extremely frustrated with this because I feel that I should get a new tv seeing that this one is ONLY 5 months old. Please help me!! I was forced to take a refurbished or get my money back. I just want a tv. I feel this is not a very good way of conducting business!Desired Settlement: I would like a NEW tv instead of a refurbished one. The tv is not very old and if that means you loose a little money to satisfy a customer so be it. I spent a lot of money on this tv and would just like a new one!!!

Business

Response:

Sharp is processing a NEW LC70EQ10U for the customer. The exchange will ship today 12/17/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased television almost exactly 2 years ago. Have had issues with audio tripping out at higher volumes approximately 8 months after receiving television from QVC. Contacted vendor but they advised item would have to ship out for repair. Too much of a hassle so dealt with issue until recently I purchase a video game system that needs the TV audio to properly calibrate the Kinect sensor. Contacted [redacted] at customer support who advised the do cover most issues for upto 2 years but I would have to come out of pocket to address the defect that has occurred with my televisions sound.Desired Settlement: I wish for them to stand behind there product and fix the issue I've dealt with for quite some time. I find it completely unacceptable to have a brand name television for 2 years that would need any kind of service especially because of the meticulous care I give this product and all my electronics.

Business

Response:

Sharp contacted the customer and advised that we will cover repair. Sharp sent customer a box and prepaid labels to have the unit sent in for depot repair at no cost to the customer. Sharp is waiting on customer to send the unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying to get a hold of the right people at Sharp to ask about the repair of my air purifier. Over the last week, I can't find any one, even after I called the company, went thru email, and their site. I need to fix the cord on that air purifier, model [redacted]Desired Settlement: They can: fix my unit, gave me the parts and instruction to do it myself,or give me a new unit. They will pay for all the repair and shipping cost.

Business

Response:

Sharp is unable to send the customer the requested parts as they are no longer available. Sharp has asked the factory and we are unable to get it. The model is no longer being manufactured. Last manufature date was 2007.

Review: I purchased a tv from the FT Hood PX on July 19th 2014. 20 days later it stopped working properly. I called registered for the warranty, and called sharp to replace it. They had me take 7 different pictures of it, email those pictures to their technical support email address. Didn't hear anything for two weeks, finally called

Them and I spent 40 min on the phone with them bc they couldn't even find my case number. Got bounced around department to department. Eventually they said they Found my case number. They emailed me A prepaid postage that I was to print and put on the side of the tv box with defective tv in it and bring to fedex to mail for repair. Fed ex is 20 min away from my house. I received the repaired t.v. , took it out of the box , plugged it in and it had a huge crack across the screen. I set aside 40-50 min of my day and called them to tell them the tv they had shipped was also defective. They told me it wasn't covered under warranty. I was responsible for the crack. I was upset, I asked to speak with a manager. I talked to her for about 20 min pleading my case and explaining that this had happened during shipping. She eventually agreed to send another one. I asked if there was anyway to get a new t.v. Without having to ship it across the country, she said that's the way they handle repairs and replacements. I had to take pictures of it , once again, and email those photos to their "amtrans " department. I wait and wait. Once again I have to call them to follow up, another 40 min phone call being passed around from person to person. Finally got the case number. Had to print off another prepaid label and bring it to fedex again to be mailed out. I tracked it all the way to California with fedex tracker. Then I didnt hear anything for a week. Finally callled., got passed around again. Then they told me they shipped it already gave me the tracking number. I received it finally, it too was

Broke. They won't replacethetvbutw/fedexDesired Settlement: I would like to be done with this company , once and for all. I just want either a refund, or a t.v. That I can

Go pick up myself in a store nearby. They are adamant about shipping it through the mail, clearly it's

Ineffective and has cost them two tvs. They want to ship the newest replacement to me again like the previous two. How do I know there

Won't be

Damage to it internally from

Shipping that will shorten the life of the TV? I don't and they don't care. This will be the

Third time I will have to go to fed ex 20 min away and ship it to them. I want a refund or and prepaid card mailed to me with the balance I paid originally for the

Tv so I can use

It to buy a new

One. Even a sharp if that's all

They will allow

Me to do. Shipping isn't working, they don't care.

Business

Response:

Sharp has worked with AM-Tran to resolve the customer complaint. The customer will exchange the unit at the PX.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a Sharp 60" smart TV and it does not allow me to connect to my wireless network. I was advised by Sharp to do a software update which was successful. However the update did not resolve the initial problem. After numerous phone calls to the customer support I feel this is an unacceptable delay in a resolution to the problem. After speaking with a supervisor I was told I would receive an additional 3 month warranty. I was also told that the problem was bigger than they previously expected but it would be resolved with a new software update by the end of the week. Now a month later the problem has yet to be resolved. IDesired Settlement: I am requesting a replacement of the purchased product that works has it is intended or a refund of the purchase amount.

Business

Response:

Sharp processed an exchange for a NEW [redacted] for the customer today. [redacted] will contact the customer to schedule the delivery when the unit arrives to the local office.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 09/12/13 I have contacted Sharp regarding issue with my TV, it had a shadow in bottom corner but perfectly working. They decided to replace the unit with refurbished one, case number [redacted]. After couple of weeks unit arrived. Delivery company took the original TV and left me the refurbished one. Upon opening the box I find out that the tv got damaged. It has a broken screen. I called Sharp created new case [redacted]. They needed to contact their delivery company, this was on 10/18, I called on 10/22,10/25, same result no solution yet. on 10/31 I was told that I should deal with the delivery company as its their responsibility. Never ever I have heard that the I get item delivered and I have to deal with the delivery company while I have not contracted them. So I am stuck with broken tv, TV which was working but had small issue was taken from me. and I am o ut of thousands of dollars.Desired Settlement: I would like to receive replacement unit as I was promised. or full refund. and I insist on phone call with apology from their support [redacted] badge [redacted] for his improper, rude and basically unprofessional behavior.

Business

Response:

The customer signed a clear proof of delivery whent he unit was delivered. The unit was set up and working when the delivery company left. Attached is the POD that was signed clear.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

That paper work is fake, that is not my signature and I would not spell my name with 's' but 'z'. Someone is trying to pull a quickone.

Review: I purchased a Sharp LC-70SQ15U TV fall 2014, it quit working Memorial weekend 2015. Called customer service, provided proof of purchase, they sent tech out to look at. He determines that yup the TV has no power, so he orders board that provides power. He comes out a week later or so and changes out board, yup it powers up but other boards are fried. This is were the issues start, I have been lied to at least 6 times about the part being shipped, then it's on back order, then it's shipped again, wait it's on back order even though it was said that it shipped. Next they tell me they are reviewing our case to have the TV replaced. I call two days later to be told that that is not the case and the only course of action is to repair the TV and that parts were delivered to the repair company and received the day before. I called the repair company and they say no they have not received any parts. They keep lying to us and giving us the run around, mean while I have a $2,000 paperweight. There is no end in sight to this as they keep lying for no reason other than to not hold up to their end of the deal.Desired Settlement: I want a full refund of my purchase price so I can buy another TV from a different manufacture that respects it's customers and makes good on warranty instead of lying to them, to drag us through the glass. I want this ASAP so I can never think of sharp again.

Business

Response:

The customer has been called and left numerous messages and sent a call back letter with no response. Sharp is trying to offer the customer a new LC70UC30U. Customer has not contacted Sharp back to go over the option.

Review: We purchased a New Sharp Aquos 70 television December of 2013. The price was over 4000.00 dollar with financing almost 6000.00 dollars. We paid it off Jun 1 and Jun 10 the television started having black lines on the screen. Then it just stopped working. The television has been used very little and still looks new. We called Sharp to try and see if they could fix the television and they asked us to submit warranty paperwork several times and fax all receipts and information. This was a timely process but we did it obligingly. We were then told they would get back with us. Several days had passed then a week no news. We called back to customer service and we were informed that there wasn't anything they could do. I also asked why did we spend so much money for a Television that wasn't going to work after a year and a half.

The customer service was not helpful and they kept putting us through to other representatives that did not know what was going on. They suggested we try to get it fixed. We took it to a television repair who specializes in LED flat screens and paid another 75.00 dollars for the consult. After a week we were told the panel is faulty and it looked to be manufactures defect do to the location and the look of the defective part. This is not our doing that our 4000.00 + television is no longer working due to a manufactures defect. We were told it would be very expensive to fix. My husband is military I am a full time student. My husband worked very hard to pay our television off and we paid an extreme amount of money to have it no longer work after such a short time. Not too mention the horrible customer service and the we could care less attitude from Sharp. We decided to buy name brand and Sharp is well known which is why we trusted the product. After reading other reviews I can see we are not the only ones that have had issues. I am hoping they will rectify the situation and fix our almost new defective television.Desired Settlement: We would please like our television fixed. We can not afford to fix and or buy another television. We should not have too buy another television since our television is still quite newer. This is a faulty product and we would be very grateful if it can be replaced. This was big decision buying such a high dollar item and it's turned out too be a big disappointment and wasted finances plus additional money and time to try and fix this issue on our own without response or assistance from Sharp.

Business

Response:

Sharp processed an exchange for the customer. The unit was delivered on 7/30/15