Shaw Academy

They will not let me cancel my account. I called to cancel but every representative was supposedly busy, then I emailed to cancel and was told to call, so I called again and was told to email to cancel. They are going to run me around in circles until my free trial ends so they can charge me.
Product_Or_Service: Online Education

This company offers a free trial and does not allow cancellation of membership and automatically charges you without permission.
I sent an email to this company to cancel my membership. I tried their free trial and then found out I would not have time to do the courses. I have since sent 6 emails and made a phone call to them and have received no response or confirmation. I am now going to look into cancelling my debit card to prevent them from charging my account.

I on 13th march 2020 registered on shaw acedemy just because they were providing free course so I was just looking into website and register for 0 charge one month free trial and added my debit card on their website I was browsing over the website and suddenly saw a message on my phone 500inr deducted from your account by shaw acedemy I was shocked as I didn't provided them otp and they without my consent deducted my money so I made a complaint to there email and they said you have purchased module e certificate which I dont even purchased and when I ask for refund they tried to explain me their terms and conditions..they try to provide me some more free kit to compensate and I dont want anything from them I had to block my card from the bank and file an fir against the fraud what just happened to me ..the company is a fraud company and they should be ban from all over the world they just loot the consumer ..and I want the shaw acedemy to refund my money back to my bank account or else I will go to indian government hope they get this message I need my money back
Product_Or_Service: Education

I signed up for a trial to sample their social media marketing courses. The only way to cancel is via phone. I have called the number multiple times and it gets disconnected. I believe this business may be a sham.
Product_Or_Service: Social Media Marketing

Refuse to refund for content not ordered of needed when web site automatically billed me.
I signed up for a free trial for a course and when I tried to select the link on my iPad web browser web page link to edit the course time schedule, the link did not work, but my touching the screen triggered another link very near by away to get a "toolkit" for the course for $34.95. The link was just text saying only "Get your Toolkit and buy now" and had what appears to be an arrow pointing to the right. The charge went through without my having a chance to confirm or stop it. They charged the credit card that I used when I signed up for the trial. I immediately contracted them and have not accessed any material from the toolkit. They refuse to return my funds and claim that the link said one click purchase. As you can see from the attached screen shot it did not and the arrow next to the text normally signifies you would be taken to another page. Keep In mind that the page was from an iPad mini and much smaller that the 8x11 screenshot I attach. I have asked them to cancel my account so there is no question that used the toolkit, even though I was interested in taking an advanced course advertised in the program. They have still not closed my account and despite several requests continue to refuse to credit the improper charge.

I signed up for this website, thinking that it would be a great opportunity especially during this time of quarantine. But then I realised you had to pay for materials and you had to pay for the actual diploma I was shocked. I've read lots of reviews and complaints now and they are doing the exact same to me by guilting me into continuing with the subscription. they keep saying how concerned they are with my goals and my 'commitment to my future'. They have repeatedly taken out and put back in money from and into my account without notification, and I do not want to have to cancel or lock my card just because I thought I was going to get a good qualification.
Product_Or_Service: Shaw Academy Diploma

I signed up for an online trial with Shaw Academy. They charged me for a toolkit without authorization and when I asked for a refund, they refused to return the money to me. They are not allowing me to cancel my trial or my membership. They have scammed other people too, and they're not allowing anyone to cancel.
Product_Or_Service: Toolkit
Order_Number: na
Account_Number: NA

Unauthorized Charge to Credit Card
On 4/2/20 at 4:00 PM CST on the Shaw Academy website Guitar class, I hit "JOIN" icon to attend the 2nd 1 hour class (same as I had done in the 1st class) of a 4 week free trial promotion. Instantly after hitting the "JOIN" icon I was flash-notified I just purchased a toolkit. Realizing that they had my credit card information, I skipped the free class to investigate and found they had processed an unauthorized charge to my credit card for $34.95 for a Tool Kit. I contacted their customer service # XXX-XXX-XXXX 4/2/20 at 4:05 PM CST and nobody answered. I sent an email via their website to notify them that this was an error, requesting a refund, and received a response on 4/2/20 at 4:18 PM CST unique ID #XXXXXXX that the email request was received. Their response was they do not process refunds for Tool Kits, but they will give me more free stuff (supposedly worth $199) instead. I do not want more free stuff that I don't needjust the unauthorized charge for $34.95 to be refunded back to my credit card.

I signed up for free trail of 30months but the very second day I cancelled my subscription and even removed all the payment details that I initialy put.. it was successfully removed from there inspite of that 600deducted from my bank account on 15march 2020. I even cancelled nd refused the same over phone call
Product_Or_Service: online course
Order_Number: this is highly disap
Account_Number:

I attempted to cancel the subscription prior to the expiration of the free trail as I did not like the website functionality or the content. Apparently it did not cancel completely and I was charged for a for a premium membership. I contacted customer services and received a notification that I was not able to receive my refund and I was being offered 3 additional months free, which I did not accept. I replied requesting a full refund as none of the content had been accessed or utilized. I have not received any response; therefore I decided to login and attempt to complete a course so my funds were not wasted. As I'm enrolling it added a toolkit to one of my course which I did not request, I was simply trying to view the course. After this incident I did investigation online and it appears Shaw academy does this to many customers, I tried to remove my payment form and could not additionally there customer service line is only an answering service and the emails are not responded to. At this time I would like a full refund as no class have been accessed and I do not approve of the business practices
Account_Number:

They charged me $139.96 for services I didn't order, without a notification that they would
Product_Or_Service: online courses
Order_Number: N/A
Account_Number: ***@gmail.co

I was on the shaw academy website and I tried to cancel my trial superscription but instead it charged my card stating I had purchased the toolkit online. There was no confirmation for this purchase to go through and I did not authorize it. When I contacted them, they said we cannot refund me even though they didn't get consent for charging me $29.99.
Product_Or_Service: Toolkit

I purchased only toolkit for $34.95, but I saw that in my bank account showed 2 times $34.95 and they refused to give a refund.
I registered a free 4 week course, but I had to purchase a toolkit for $34.95dollars. I saw that I was charged 2 times the same amount. I sent them an email to request a refund and they refused. According to the company once you hit on the one click button, the debit card will be charged. I let them know about it was only toolkit and they refused to return the extra money charged. Then the company ignored the emails about requesting a full refund and cancellation of course. I tried to call and there is no phone number or cancellation button. In the website showed 2 toolkit of the same class.

Hi I signed up for a free trial of an online course on Feb 19 which was due to expire on March 20. I lost interest in it so wanted to cancel it before end of the free trial. I tried to cancel it online in Members Area of their website on Mar 14 by following cancelation link but got a message that I would need to call at X-XXX-XXX-XXXX to complete the cancellation process. I called this number a number of times but nobody attended my calls. I left voicemails but nobody called me back. So as a last resort, I sent an email to ***@shawacademy.com to request them to cancel my account immediately.I received an email in response which was meant to convince me to not to cancel the course. I replied to them and requested them to cancel my free trial and my account immediately. I received a response asking me to do the cancelation online in the members area of My Account. I responded to them stating I had already done that and I was advised to call their number to confirm the cancelation but nobody responded to my calls or even returned my emails. That is the reason I had contacted them through email. I received a response that somebody would call me to confirm the Cancelation. But nobody called. I sent them reminders but neither did they cancel my account nor did they call me.I feel they were just buying time until end of trial period so they could charge my credit card.So today on Mar 19, they have charged my card for CAD $69.99.When I signed up for free trial with this so called educational institute, I didn't know this was just another scam in the market.What a shame!!!
Product_Or_Service: Online course

I have been trying to cancel my 4 week free trial for the Graphic Design class through Shaw Academy for the last several weeks. I have been contacted and told to 'Please take at least one class...etc? and they refused to cancel my membership. I asked them to cancel my membership immediately as I was no longer looking to continue classes with them. They never responded after the first time so I made another Ticket Request to file a complaint through them which also received no response. I called them during business hours at least 20-30 times a week and was told I would get a call back. Finally they cancelled my membership which I was so excited about to find out an hour later that they themselves had REACTIVATED my account without my permission or authority. I have only been charged $2 so far from them but I refuse to pay for the membership that will be up the first week of April. Please help me get out of this contract!
Product_Or_Service: Membership

This is the most frustrating thing. I impulsively signed up for Shaw Academy to take this one class because the ad said I could do a month long free trial of a class for a certificate or something. I'm practicing self-distancing right now because of COVID-19 and I thought hey why not. Then I got the account and put in my credit card info (which was stupid I know) and found that to take the classes you actually have to purchase these "tool packages" that are like $29.99 each. Yeah no thank you. So I went to go cancel my membership but apparently it won't let me because my account is "still being set up" and apparently this process takes 48 hours? I have never heard of such a thing. I've emailed customer service (no phone number available on the website and all I'm getting from the number listed on Google is that their lines are closed of course, fantastic), and all I've gotten back are super patronizing emails trying to convince me to keep my membership through the trial and instructions to cancel the way I've already been trying to for two days now. I have already cancelled my credit card just in case, so I'm not necessarily worried about money, but I need to know that my wish to cancel my membership will be honored (and not patronizingly discouraged).
Product_Or_Service: Shaw Academy

Through my Dallas Morning News subscription, I sent a deal for a free class with Shaw Academy. I signed up online and was told before the class, I needed to get my class kit. Once, I get the kit, I immediatelt notice I have been charged. I email the website to let them know, I have not started the class and now that I have been charged for a free class, I no longer want to be a part of this. Please refund my money. The person who responded let me know he will not refund the money and I need to just take the class. I let him know I will not be taking the class and I just want anything I have signed up for to be canceled so I am no longer receiving emails about the class. He refuses to cancel my account and the refund. I proceed to go through my credit card company to dispute the charge. They dispute it and refund me the money. This all began on January 30th, 2020. My money was refunded on February 8th, 2020. On March 18th, I looked at my credit card account had been charged for the disputed amount and the manner in which it had been charged made it so I could not dispute it, again. Because of the coronavirus pandemic, I can not get through to anyone with my credit card company. I have emailed Shaw Academy to let them know I will be disputing this charge again. I never took the class, opened the class kit, and I worked my best to cancel my account with Shaw Academy, while also unsubscribing from any of their subscriber content through email.
Product_Or_Service: Online Class
Order_Number: XXXXXXXX

I am trying to cancel my free trial prior to the date money will be debited from my account but it is impossible to reach anyone at the company. I cannot get a response to email requests to the support desk, nor to the phone number: (XXX) XXX XXXX, but there is an automated voicemail that no one is available to take the call. I will be contacting my bank to dispute any additional charges. I'm convinced this is not a legit company.
Product_Or_Service: Online training

My account on Shaw Academy was charged for a toolkit ($29.99) that I did not request or authorize. I have no idea how it was determined that charge should be made. I have since tried, through multiple avenues to get the charge reversed and the account canceled as I no longer wish to use this service and risk my credit card taking on more unsolicited charges but have not been able to get a direct response from anyone regarding the issue. Instead, I have had more services offered to me that I will not be using as I am not continuing on the course.I am appalled at the customer service I have received from Shaw Academy in regard to both the fraudulent charge and my desire to cancel my free trial.
Product_Or_Service: Online Education

Shaw academy is an old school predatory scam site in that it's aggressive in taking your money, whether automatically or accidentally, and then absolutely refuses to issue refunds for any reason. I haven't felt this victimized by a service in a long time. Only Amazon has one-click purchase buttons any more and they're always quick with a refund. Shaw will walk you around in circles endlessly just to try to keep $35.It's not my style to keep to a strict schedule for an online course, so I knew 10 minutes into my my free trial Shaw wasn't for me. The app is quite buggy too, long load time and it usually times out. My mistake was clicking a button that I couldn't even read because the text was cut off, turns out it was a one click purchase button. I certainly did not intend to buy anything from a site I already knew I wasn't going to use. I figured it was not a big deal so I sent an email and mentioned I'd like to cancel my trail as well.They had me call, had a robot pretty much beg me to stay 5 times, and then at the end of the call the robot said now I had to email them again. So I did. And they said I wouldn't be refunded, they just offered free content that I'll never use. I would take a look but the app is too buggy and it's frustrating.Even if I did give them a a chance for the whole month long trial, I would not trust them to allow me to cancel before being charged again. It feels like I clicked the wrong pop up ad in 2004.They're still refusing to issue me a refund. In a time of economic uncertainty no less, a time when many are stuck home and trying to use their free time wisely. Long story short, this "educational" service will leave you feeling dumb just for giving it a try.
Product_Or_Service: Online classes