Will not allow me to close my account.
I made an account with Shaw's today (April 6th, 2020) for a free trial of one of their courses. Instantly I received 2 automated phone calls and a spam of emails. After getting some bad vibes that this is a scam, I looked into them and now want to cancel my trial and delete my account. I went through the process of "canceling" my trial on their site just to be directed to a number to call to cancel my account. Awesome. Call the number, and it just runs you through a 'ARE YOU SURE YOU WANT TO DO THAT' menu for maybe 10-ish minutes before giving you a email address that you must submit a cancellation request to. Okay let's email then. Emailed the request line just to receive an automated message back that I 'must use a verified emailed to submit a request'. What? Go back to the original email that has the 'VERIFY MY ACCOUNT' button annnnnnnd NOTHING. There's no way to verify so I can cancel my trial. There is no way to get out of my 'TRIAL' even though I went through all of their steps.
Desired Outcome
I want my account canceled and to never be contacted by Shaw Academy again.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription.
I've been trying to cancel the free subscription that I had signed up for yesterday with no luck getting through to a person on the phone.
The messaging system keeps on talking & talking until it finally says an email needs to be sent. This is to try to make people not wait on the phone & than not be able to cancel. I had to stay ont he phone for 5 minutes before it provided the email to cancel the free subsciption. My email address is ***@gmail.com & phone number (XXX) XXX-XXXX. I signed up for the free 4-week course yesterday. My PayPal better not be charged because I will take legal matters if it does. Email has been sent as well to ***@shawacademy.com requesting to cancel.
Desired Outcome
Confirmation that it has been cancelled & that I will not be charged or as stated above I will be taking legal matters. Email has been sent as well to ***@shawacademy.com requesting to cancel.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription.
Despite continuing correspondence with customer service confirming cancellation of my account, the company has billed me twice after cancellation.
I signed up for the 40 day free trial of the graphic design course in February, but after a couple of days realized it's too difficult to continue as we just had our 2nd baby.
A student advisor reached out and I expressed this concern. The representative assured me that I could easily cancel at anytime and encouraged me to give it a shot.
After missing all the scheduled classes for several weeks, I received an email from a Shaw academy representative named William Eames informing me that my membership had been cancelled As of March 2nd.
On March 4th we were billed $59.99 despite being previously informed of the cancellation. I then reached out via email on March 31st to reconfirm the cancellation and requested to speak with a live representative.
After going through all the hoops the company has set for people to cancel, (sending emails, visiting members portal, calling the automated line, and circling back again) I finally got word back through email confirming her cancellation.
I then sent another email requesting a refund for the unauthorized charge and received no response.
Fast forward to April 6th and we received yet another charge, this time for $69.99.
Once again, we attempted to get ahold of customer support and there was no reply. I am requesting full refunds of both unauthorized withdrawals.
Desired Outcome
I am requesting a full refund of the two charges- one for $59.99 and one for $69.99 totaling $129.98.
I am also requesting that the company send no further charges to my bank account.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
Please contact us directly at ***@shawacademy.com for refund related assistance.
Charged without giving notice. Excessive effort needed to cancel.
4/3/2020-4/7/2020
Paid Via Debit Card
Signing up for a supposed "free 4 weeks of college courses"
They've taken me from the original cancelation page, to a phone number required to confirm cancellation that is answered by a bot that has the capacity to remain on at all times, yet is restricted access during the weekend. From the phone number I am then sent to email about the cancellation. Which then does not cancel or confirm the cancelation, but rather merely sends in a support ticket.This is an absolute maddening process of cancelation. And not only that i've been secretly changed 1.50 for card confirmation? Because it needed to be confirmed 3 times? This company is a borderline scam.
Desired Outcome
I want the company to warn the newcomers of the arduous cancellation process before they make any payment. I can easily see people attempting to cancel a week before their next payment and due to the needlessly restricted times you can call, and the lengthy process of cancellation, being charged. I also want my money back. They charged me 1.50 after claiming that the courses would be free, and did not let me know when or that they would do such a thing.
Shaw Academy Response
• Apr 24, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
Card confirmation charges are automatically reversed once the confirmation is complete. If you still have not received the same, you can contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• Apr 24, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer service reply time and resources are terrible and customers are charged for products they do not want or intend of purchasing.
I signed up for a free trial course on April 2nd, 2020, I input my credit card information as it stated I would not be charged but it is a way to prevent fraud, but within minutes I felt like cancelling, so I clicked to cancel my subscription. A messaged appeared to call a Canadian support phone number to cancel. After spending several minutes listening to automated voice messages it finally brought me to the last prompt saying that I need to email "***@shawacademy.com" to cancel (giving me a go around). Ridiculous to be wasting my time. So I emailed saying I wanted it cancelled and noticed that within minutes my credit card was charged multiple times for things I did not order.A value of $34.95. No one got back to me until the next day and only addressed my "cancel comment", not my other inquires. Before that response I had received an email reminder that my class was starting the next day. I replied back saying that I requested for my trial to be cancelled and my money refunded and I wasn't sure what I was being charged for. I got a response later saying that it would be cancelled, but I cannot get a refund because I clicked to download a toolkit. Not sure what happened as I scrolled through the page but apparently they automatically charge you when accidentally clicking on the web page. I asked for clarification and still have not heard back. They only offered to give me a credit for other resources but I wanted nothing to do with them based on how they were handling the situation and their lack of response times.
Unique ID number #XXXXXXX.It's been 5 days and I still have not had a resolution explained to me. I wanted to make sure my credit card information was removed from the site to ensure it wouldn't be charged again but looks like it is still there. They are very unprofessional and need a better way for their customers to get in touch with them, and not be given a go around for answers. I feel very frustrated to be charged for something I didn't ask for or use.
One of my email conversation is attached. I used my email: ***@gmail.com to create my account.
Please let me know if you have any further questions.
Thanks!
Desired Outcome
I would like a refund for a product I did not purposely download or had any recollection of downloading. I did not even access the material. I would also like for the customer service attendant to actually respond to me with a proper resolution or at least a confirmation. It seems like I am being ignored. I have attached one email correspondence for reference.
I emailed 4 different departments, Support, Billing, Cancellation, and I replied back to a reminder email (for a class I had specifically requested to be cancelled). I only heard back from 2 emails.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription. We have also processed your refund.
You can contact us directly at ***@shawacademy.com for any assistance.
Customer Response
• Apr 24, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Shaw Academy has made it practically impossible to close an account, thus they make it so that they will charge you dispite any efforts mad .
On 4/4, I tried to delete my account online. It had me go through page after page of confirmations, only to be told to call. I waited until Monday to call, and it sent me through menu option after menu option of more confirmations. When I thought I'd finally reached the end, it said all deletion and cancellation requests had to be emailed to an address that was quickly said before being hung up on. I have since emailed 4 different departments and have only received automated messages back. I have seen other people online have similar issues, and even get charged again, even after their subscription was cancelled. During these times, I cannot afford what they would cost me if I do not get through to them.
My account is associated with the email ***@gmail.com.
Desired Outcome
I want them to cancel my account and take my payment information out of their system. I also want them to stop giving everyone the runaround when they try to cancel their subscription. If they have to email, say that when they first try. Don't say to fill out a page online to be told to call, then call to be told to email.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription on 09-Apr-2020 08:58
Customer Response
• Apr 24, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate that the company cancelled my subscription. However, I cannot say yes to this question if the company continues to have this long, drawn our process to cancel.
Support will not help me cancel my free trial and is now ignoring me.
I signed up for a 4 week long free trial but within an hour decided I already had too much on my plate. I went through the membership area of my account to cancel. It made me click through page after page of saying that yes I did want to cancel before finally giving me a number to call.
I called the number and had to listen to a pre recording and click different buttons multiple times to repeatedly state I wanted to cancel. At the end it tells me to email the academy to cancel and just hangs up.
So I email support and they simply tell me to start the process over again. I responded to that email twice and another email with my complaints and how I already went through that cancellation process only to be ignored.
I want this scam canceled before the trial ends and they charge my card.
Desired Outcome
I want my free trial/subscription canceled.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription.
Huge scam! Tricking people with a free trial & then not letting anyone cancel sends you in a loop of calls&emails, unauthorized charging, fake diploma
There are numerous ways they are scamming people:
1. They make it impossible to cancel your account. You go round and round in circles, through a link on the website, eventually referring you to call a number, and after 20mins+ on hold, you are referred to a robot telling you to go back to the website.
2. After a long phone call of endless loops of pre-recorded messages, they then require you to email to cancel, but instead of cancelling they just reply with an automated email telling you to not quit then no longer respond when you tell them you still want to cancel.
3. Others managed to email and get a response that it has been canceled but find out 1, 2 even 3 months down the line that they are still being charged.
4. You are being charged for 'checking out a toolkit', but then clicking on it means you get charged automatically without knowing and only find out later when checking your bank or PayPal that you have been charged.
5. You buy the Toolkit and then never receive it.
5. Their e-certificates are fake.
The professional diploma courses of Shaw Academy were accredited with 10 credit units by the Scottish Credit and Qualifications Framework (SCQF) through validation of Edinburgh Napier University.17 They are on the European Qualifications Framework, a reference network for the comparability of national educational standards,18 and therefore, amongst others, comparable to 10 credit units achieved through Higher National Diploma, foundation degree, Diploma of Higher Education or an associate degree in the US.
It's not recognised anywhere and when emailing SCQF or the Edinburgh Napier University is says they are no longer affiliated with them since July 2019 and have asked them numerous times to remove their credentials from the certificates.
However, people are still being scammed even in April 2020.
This page has now got over 1.3k members who have all been scammed by Shaw Academy and they are still continuing to scam people!!
https://www.facebook.com/groups/XXXXXXXXXXXXXXX/
Desired Outcome
Cancel my membership during this free trial like I've repeatively asked, and never charge me for anything because I have not purchased anything and do not want to have a membership!
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription.
Won't allow me to cancel and will charge my credit card
I have tried multiple ways to cancel my membership. I've canceled through the app, online, by phone, by email. It all just sends you in an automated loop and won't actually cancel membership. And it doesn't allow people to remove their payment method. Shady practices to not allow people to cancel and criminally charge their credit card.
Desired Outcome
I just want my membership cancelled before they charge my credit card
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription.
I have been trying to cancel a free trial for weeks and have been unsuccessful. I have now been charged and am not getting a response from the company
I signed up for a free trial to test the service. After a couple of weeks, but within the trial period, I started the process of trying to cancel due to dissatisfaction. I attempted this on the website and was directed to call customer service. When I called I was directed to email the company. I did that and the only response I received was a request to fill out a survey. Since then I have been charged $60 by them and still am unable to cancel. I am seeking full refund of the charge and my plan canceled.
Desired Outcome
I am seeking a refund for the amount I have been charged for the subscription. This should not have been charged as I made multiple attempts to cancel before the time period they offered for a trial ended.
Shaw Academy Response
• Apr 08, 2020
Hi ***,
Thank you for reaching out and thank you also for registering with Shaw Academy to begin with to learn new skills.
I have personally reviewed your account and found that you had subscribed using your debit/credit card/payment method and availed of a 4-week free trial after which payment would be made. All aspects of this were made clear at registration, within your member's area and via communications. Since you did not cancel during your trial period, payment was processed as per the terms and conditions associated with your membership. Click Here(https://www.shawacademy.com/terms/) to review the same in particular section 4 and 5.
Our free trial model allows us to bring down the cost of education globally and reach large numbers of students all over the world who want, need and deserve to learn new skills. This free trial model is similar to what the likes of Netflix, Spotify and all other subscription providers offer.
In terms of processing a refund, unfortunately, this is not something we can do as the free trial was made available to you as per the terms and conditions you agreed to upon registration and the revenue has been recognized as per our revenue recognition policies.
All of that being said it is my role to ensure you as a customer, are satisfied with the services received and that you continue to benefit from our exceptional courses. You came to us with certain goals in mind and I want to help you achieve them as they were and are important to you and they are important to me to so let's get into solution mode and focus on what we can and will do.
The first thing I have taken the liberty of doing is to confirm your membership is cancelled thus ensuring no further payments as I am assuming that is what you want to do, if you did not want to cancel let me know and my apologies. I am just trying to proactively assist.
The second thing: let's go back to your goals for a moment, you joined with serious goals. You took the time to sign up, you selected your course and then most likely life got in the way as it so often does. I want to solve this as your goals are important to me.
What I am going to do is to provide you with 6 months access*** totally free of charge worth $399 as I want to and am going to turn this into a positive right now. I am going to ensure you benefit as much as the many millions of highly satisfied Shaw Academy students right now. I have gone and done this on your account now and you have 6 months access totally free of charge meaning you can complete the course you initially joined for and any others you wish.
All that is now left now for you to do is log into your account and update your schedule with the days and times you want to attend and get back on track. Click here(https://live.shawacademy.com/login) to update your schedule .
As I said, it is my role to help you gain the skills you need to succeed and I look forward to hearing of the successes you have as a result of achieving your goals.
Thank you very much for your time and happy studying.
Customer Response
• Apr 08, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Attempts were made to cancel the trial previous to the end date. I have email proof of this. I attempted to cancel directly online and was directed to call for verification of cancelation. After a lengthy automated system I was directed to email for cancelation. I did this and was met with an unsatisfactory response that directed me to go through the same steps I had already taken. The attached email shows the welcome email received on 03/06/20 and the cancelation request made on 3/30/20. This is a difference of 24 days, nearly a full week within the end of the trial period. The level of customer service is horrible. Shaw Academy made it virtually impossible to cancel.
They said I can cancel at anytime but they have made it impossible to cancel. I have contacted them in 3 different ways and it is still not cancelled.
I want to cancel my membership before they charge me when my free trial is over. I went through my account to cancel which was a very long process. Then they said I would have to call (XXX)XXX-XXXX to cancel. Then after I called the automated line said I would have to e-mail ***@shawacademy.com. I did that and a while later I got an e-mail saying I would have to go through my account to cancel which I had already done. It's an endless cycle and it is not possible to cancel. It is false advertising. I do not authorize them to charge me.
Desired Outcome
I want them to cancel my account. If they charge me it is fraud.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-XXXX XX:XX
Please be assured that you will not be charged way forward.
Shaw Accademy's "free trail" subscription courses are a scam. After following the appropriate steps, termination has not been possible.
On April 2, I signed up for a 4 week free trial Photography course to begin classes today, April 6, 2020 at 7pm.
I have not yet used this online course subscription, and do not intend to. I have followed all recommendations from Shaw academy to cancel my subscription, including, but not limited to, canceling online, calling the provided cancellation numbers, and emailing the cancelation email address, and have yet to receive confirmation that my subscription has been canceled and that my bank account will not be charged.
The has company continuously provided excuses for why they cannot cancel the subscription, even when I presented factual information to help them do so.
They have dodged several pointed questions regarding my request for cancellation.
So far, I have made 5 email attempts, 1 online attempt, and 3 phone calls to try to work with Shaw Academy on the cancelation of my subscription and to ensure that my bank card is not charged.
I have asked that Shaw Accademy provide email proof of cancellation and proof that my card will not be charged.
As of yet, they have failed to do so.
Desired Outcome
I would like for my subscription to be canceled and to receive proof from Shaw Academy that they have done so and will not charge my bank account.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription on 12-Apr-2020 09:10
Please be assured that you will not be charged way forward.
Customer Response
• Apr 24, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Shaw Academy will not refund an accidental purchase that was conducted with a one-click purchase popup on their site.
Shaw Academy partnered with T-Mobile USA to offer a free 4 week course. Choosing graphic design, I was made to keep a payment method on file. Using extreme spam marketing via notifications, e-mail and pop-up windows offering a "toolkit" at a surcharge of 34.95 USD, it could be purchased by accident with a one-click purchase pop-up window. Literally one click. I did accidentally press the button, when trying to explore the added service benefits, and I was indeed charged 34.95. E-mailing their support staff immediately thereafter, they now refuse to refund the purchase. Additionally, I have 10 total transactions on PayPal of withdrawals and refunds for some reason. Over 37 dollars I didn't authorize was charged to my PayPal account. Absolutely ridiculous. If you have to entrap people into paying for your services, you aren't a viable business to begin with. I am furious. If it is not refunded, I intend to notify T-Mobile USA with whom you are partnered, a business opportunity you seek to squander with these unethical sales practices.
Desired Outcome
Refund the 34.95 USD to my PayPal account immediately.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we had already processed your refund.
You can also contact us directly at ***@shawacademy.com for any assistance
I registered the free trial with Shaw Academy on 03/31/20. I am trying to cancel my free trial and need a definitive person to get in contact with.
My name is *** and I entered card information for Shaw Academy to register for their free trial member ship. I am cancelling about 3 weeks before the trial actually ends, but want to do so since I won't be able to use the service. Before registration, it was clearly stated that you would be able to cancel the trial, but upon trying, I have just been misled by various emails that say that an employee will be in touch but still haven't gotten any help. In addition, there is no way to remove my card information that I have linked to my account meaning they could still take money out off my account even though I'm trying to cancel it, which has happened to other customers that have complained. At the rate that is going now, it seems like I won't be able to actually get any customer service from employees at Shaw Academy other than vague emails and caused me to turn here. I'm afraid that if I don't definitively cancel my trial, I will be falsely charged for a service that I am trying to cancel. I am trying to avoid any false charges to my bank account by just cancelling way before the trial is actually done. Thank you.
Desired Outcome
The resolution that I am seeking is contact from a Shaw Academy customer service agent, confirming a full termination of my graphic design free trial and deletion of my account to avoid any possible future charging mistakes.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-XXXX XX:XX
Please be assured that you will not be charged way forward.
I want you to cancel my subscription, before the trail is over. I have done all the procedures and still my subscription hasn't been cancel.
I want you to cancel my subscription, I have done all the procedures and still my subscription hasn't been cancel. I have been trying for a whole week this will be the second week attempting to cancel my subscription, I have send emails y made the calls to only find an operator saying the same thing each time. I want my subscription CANCEL before the trail is over, if not I will be obligated to take other measures. I don't want a single cent remove from my bank account.
Desired Outcome
The solution is simple, cancel my subscription, I don't want a single cent remove from my bank account account.
Shaw Academy Response
• Apr 24, 2020
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-2020 08:08
Please be assured that you will not be charged way forward.
Refund of subscription and cancellation of subscription.
According to Shaw Academy terms and conditions, students can have a free trial period before subscribing to paid membership. I didn't receive any notifications about my subscription to be ending soon. I wasn't really pleased with the content; it is very different from what is promoted. I was harassed multiple times in WhatsApp, messages and emails about courses and starting time which is not acceptable. Later on, I saw same unsatisfactory feedbacks about academy from other people as well. Trying to contact them before end of my trial period, their phone numbers are never answered and attempts to cancel membership is followed by automated marketing content to continue with their courses. I emailed to them to request for refund regarding unsatisfactory service and instead they are trying to give me free 6 months' access which I never asked for. I would like this to be resolved and get refund.
Desired Outcome
I would like to get full refund 69.99$ and cancellation of subscription.
Shaw Academy Response
• Apr 23, 2020
Dear Student,
As per your request we have cancelled your subscription. You can contact us directly at ***@shawacademy.com for refund related assistance.
I have done everything to cancel my subscription and it will not cancel I have 26 days left before it expires and have been trying for 3 days
I'm trying to cancel my subscription and it won't let me
Desired Outcome
Trying to cancel subscription
Shaw Academy Response
• Apr 23, 2020
Dear Student,
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
I have explained to the company I no longer have use for their services and with th current global crisis, funds are low so I need the refund.
On April 2, 202 I reached out to the company for a subscription refund after I cancelled it due to inadequate use and limited funds. The next day they replied with a long email coming up with every reason in the book why it isn't possible. Given the global COVID-19 crisis, I have been out out of work and need all funds, regardless of how big or small. For them not to understand that most definitely makes me not want to use there services any longer.
Desired Outcome
Full refund and account deletion
Shaw Academy Response
• Apr 23, 2020
Dear Student,
As per your request we have already cancelled your subscription on 10-Apr-XXXX XX:XX
and processed refund
I signed up for Shaw Academy's 4 week free trial and now they are not giving me the option to cancel the trial and have my credit card information.
I signed up for their course on April 5th, 2020 and according to their site, I could cancel my subscription anytime. This is false, because I am unable to do so. They are making me jump through loopholes to contact them but nobody is addressing my request properly. I gave them my credit card (PC Financial Mastercard) information and they will charge my $69.99 at the end of my free trial if I don't cancel. This is set up like a scam and I am furious. I am going to call my bank and cancel my credit card if this doesn't get resolved soon. When I checked under Billing Information, they charged my card $3.00 with what they called a "validation charge" after telling me I was not going to have to pay anything for the first month.
Desired Outcome
I want my subscription CANCELLED and no payments to be withdrawn from my account!
Shaw Academy Response
• Apr 23, 2020
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-2020 15:34
Customer Response
• Apr 23, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
After cancelling my membership and sending multiple requests to Shaw Academy to delete my account and personal details, they still have not done so
Dear Revdex.com Team,
I have cancelled my free-trial membership on the 03/04/2020 with Shaw Academy, halfway through my trial period. I have not received a confirmation email about the cancellation. When I contacted the Customer Support Team, I have not received an answer to my inquiry, they just pointed out where to cancel it.
Then I requested then the removal of my account and all my personal information from their database. After requesting it multiple times, the Customer Support Team still has not done it, they are replying with the same template email that I still have my free trial, they would like me to stay. I attach the exchanged emails.
I am afraid of scam as Shaw Academy has my credit card details and many consumers are complaining about being charged even after they cancelled their subscription.
Desired Outcome
Please delete my account, my personal information including my credit card details from their database and send a confirmation email about it.
Shaw Academy Response
• Apr 23, 2020
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-XXXX XX:XX
Customer Response
• Apr 23, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Will not allow me to close my account.
I made an account with Shaw's today (April 6th, 2020) for a free trial of one of their courses. Instantly I received 2 automated phone calls and a spam of emails. After getting some bad vibes that this is a scam, I looked into them and now want to cancel my trial and delete my account. I went through the process of "canceling" my trial on their site just to be directed to a number to call to cancel my account. Awesome. Call the number, and it just runs you through a 'ARE YOU SURE YOU WANT TO DO THAT' menu for maybe 10-ish minutes before giving you a email address that you must submit a cancellation request to. Okay let's email then. Emailed the request line just to receive an automated message back that I 'must use a verified emailed to submit a request'. What? Go back to the original email that has the 'VERIFY MY ACCOUNT' button annnnnnnd NOTHING. There's no way to verify so I can cancel my trial. There is no way to get out of my 'TRIAL' even though I went through all of their steps.
I want my account canceled and to never be contacted by Shaw Academy again.
Dear Student,
As per your request we have cancelled your subscription.
I've been trying to cancel the free subscription that I had signed up for yesterday with no luck getting through to a person on the phone.
The messaging system keeps on talking & talking until it finally says an email needs to be sent. This is to try to make people not wait on the phone & than not be able to cancel. I had to stay ont he phone for 5 minutes before it provided the email to cancel the free subsciption. My email address is ***@gmail.com & phone number (XXX) XXX-XXXX. I signed up for the free 4-week course yesterday. My PayPal better not be charged because I will take legal matters if it does. Email has been sent as well to ***@shawacademy.com requesting to cancel.
Confirmation that it has been cancelled & that I will not be charged or as stated above I will be taking legal matters. Email has been sent as well to ***@shawacademy.com requesting to cancel.
Dear Student,
As per your request we have cancelled your subscription.
Despite continuing correspondence with customer service confirming cancellation of my account, the company has billed me twice after cancellation.
I signed up for the 40 day free trial of the graphic design course in February, but after a couple of days realized it's too difficult to continue as we just had our 2nd baby.
A student advisor reached out and I expressed this concern. The representative assured me that I could easily cancel at anytime and encouraged me to give it a shot.
After missing all the scheduled classes for several weeks, I received an email from a Shaw academy representative named William Eames informing me that my membership had been cancelled As of March 2nd.
On March 4th we were billed $59.99 despite being previously informed of the cancellation. I then reached out via email on March 31st to reconfirm the cancellation and requested to speak with a live representative.
After going through all the hoops the company has set for people to cancel, (sending emails, visiting members portal, calling the automated line, and circling back again) I finally got word back through email confirming her cancellation.
I then sent another email requesting a refund for the unauthorized charge and received no response.
Fast forward to April 6th and we received yet another charge, this time for $69.99.
Once again, we attempted to get ahold of customer support and there was no reply. I am requesting full refunds of both unauthorized withdrawals.
I am requesting a full refund of the two charges- one for $59.99 and one for $69.99 totaling $129.98. I am also requesting that the company send no further charges to my bank account.
Dear Student,
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
Please contact us directly at ***@shawacademy.com for refund related assistance.
Charged without giving notice. Excessive effort needed to cancel.
4/3/2020-4/7/2020
Paid Via Debit Card
Signing up for a supposed "free 4 weeks of college courses"
They've taken me from the original cancelation page, to a phone number required to confirm cancellation that is answered by a bot that has the capacity to remain on at all times, yet is restricted access during the weekend. From the phone number I am then sent to email about the cancellation. Which then does not cancel or confirm the cancelation, but rather merely sends in a support ticket.This is an absolute maddening process of cancelation. And not only that i've been secretly changed 1.50 for card confirmation? Because it needed to be confirmed 3 times? This company is a borderline scam.
I want the company to warn the newcomers of the arduous cancellation process before they make any payment. I can easily see people attempting to cancel a week before their next payment and due to the needlessly restricted times you can call, and the lengthy process of cancellation, being charged. I also want my money back. They charged me 1.50 after claiming that the courses would be free, and did not let me know when or that they would do such a thing.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
Card confirmation charges are automatically reversed once the confirmation is complete. If you still have not received the same, you can contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer service reply time and resources are terrible and customers are charged for products they do not want or intend of purchasing.
I signed up for a free trial course on April 2nd, 2020, I input my credit card information as it stated I would not be charged but it is a way to prevent fraud, but within minutes I felt like cancelling, so I clicked to cancel my subscription. A messaged appeared to call a Canadian support phone number to cancel. After spending several minutes listening to automated voice messages it finally brought me to the last prompt saying that I need to email "***@shawacademy.com" to cancel (giving me a go around). Ridiculous to be wasting my time. So I emailed saying I wanted it cancelled and noticed that within minutes my credit card was charged multiple times for things I did not order.A value of $34.95. No one got back to me until the next day and only addressed my "cancel comment", not my other inquires. Before that response I had received an email reminder that my class was starting the next day. I replied back saying that I requested for my trial to be cancelled and my money refunded and I wasn't sure what I was being charged for. I got a response later saying that it would be cancelled, but I cannot get a refund because I clicked to download a toolkit. Not sure what happened as I scrolled through the page but apparently they automatically charge you when accidentally clicking on the web page. I asked for clarification and still have not heard back. They only offered to give me a credit for other resources but I wanted nothing to do with them based on how they were handling the situation and their lack of response times.
Unique ID number #XXXXXXX.It's been 5 days and I still have not had a resolution explained to me. I wanted to make sure my credit card information was removed from the site to ensure it wouldn't be charged again but looks like it is still there. They are very unprofessional and need a better way for their customers to get in touch with them, and not be given a go around for answers. I feel very frustrated to be charged for something I didn't ask for or use.
One of my email conversation is attached. I used my email: ***@gmail.com to create my account.
Please let me know if you have any further questions.
Thanks!
I would like a refund for a product I did not purposely download or had any recollection of downloading. I did not even access the material. I would also like for the customer service attendant to actually respond to me with a proper resolution or at least a confirmation. It seems like I am being ignored. I have attached one email correspondence for reference. I emailed 4 different departments, Support, Billing, Cancellation, and I replied back to a reminder email (for a class I had specifically requested to be cancelled). I only heard back from 2 emails.
Dear Student,
As per your request we have cancelled your subscription. We have also processed your refund.
You can contact us directly at ***@shawacademy.com for any assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
Shaw Academy has made it practically impossible to close an account, thus they make it so that they will charge you dispite any efforts mad .
On 4/4, I tried to delete my account online. It had me go through page after page of confirmations, only to be told to call. I waited until Monday to call, and it sent me through menu option after menu option of more confirmations. When I thought I'd finally reached the end, it said all deletion and cancellation requests had to be emailed to an address that was quickly said before being hung up on. I have since emailed 4 different departments and have only received automated messages back. I have seen other people online have similar issues, and even get charged again, even after their subscription was cancelled. During these times, I cannot afford what they would cost me if I do not get through to them.
My account is associated with the email ***@gmail.com.
I want them to cancel my account and take my payment information out of their system. I also want them to stop giving everyone the runaround when they try to cancel their subscription. If they have to email, say that when they first try. Don't say to fill out a page online to be told to call, then call to be told to email.
Dear Student,
As per your request we have cancelled your subscription on 09-Apr-2020 08:58
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate that the company cancelled my subscription. However, I cannot say yes to this question if the company continues to have this long, drawn our process to cancel.
Support will not help me cancel my free trial and is now ignoring me.
I signed up for a 4 week long free trial but within an hour decided I already had too much on my plate. I went through the membership area of my account to cancel. It made me click through page after page of saying that yes I did want to cancel before finally giving me a number to call.
I called the number and had to listen to a pre recording and click different buttons multiple times to repeatedly state I wanted to cancel. At the end it tells me to email the academy to cancel and just hangs up.
So I email support and they simply tell me to start the process over again. I responded to that email twice and another email with my complaints and how I already went through that cancellation process only to be ignored.
I want this scam canceled before the trial ends and they charge my card.
I want my free trial/subscription canceled.
Dear Student,
As per your request we have cancelled your subscription.
Huge scam! Tricking people with a free trial & then not letting anyone cancel sends you in a loop of calls&emails, unauthorized charging, fake diploma
There are numerous ways they are scamming people:
1. They make it impossible to cancel your account. You go round and round in circles, through a link on the website, eventually referring you to call a number, and after 20mins+ on hold, you are referred to a robot telling you to go back to the website.
2. After a long phone call of endless loops of pre-recorded messages, they then require you to email to cancel, but instead of cancelling they just reply with an automated email telling you to not quit then no longer respond when you tell them you still want to cancel.
3. Others managed to email and get a response that it has been canceled but find out 1, 2 even 3 months down the line that they are still being charged.
4. You are being charged for 'checking out a toolkit', but then clicking on it means you get charged automatically without knowing and only find out later when checking your bank or PayPal that you have been charged.
5. You buy the Toolkit and then never receive it.
5. Their e-certificates are fake.
The professional diploma courses of Shaw Academy were accredited with 10 credit units by the Scottish Credit and Qualifications Framework (SCQF) through validation of Edinburgh Napier University.17 They are on the European Qualifications Framework, a reference network for the comparability of national educational standards,18 and therefore, amongst others, comparable to 10 credit units achieved through Higher National Diploma, foundation degree, Diploma of Higher Education or an associate degree in the US.
It's not recognised anywhere and when emailing SCQF or the Edinburgh Napier University is says they are no longer affiliated with them since July 2019 and have asked them numerous times to remove their credentials from the certificates.
This is their real Facebook page:
https://www.facebook.com/Shaw-Academy-Free-Courses-XXXXXXXXXXXXXXXX/
And website:
https://www.shawacademy.com/
However, people are still being scammed even in April 2020.
This page has now got over 1.3k members who have all been scammed by Shaw Academy and they are still continuing to scam people!!
https://www.facebook.com/groups/XXXXXXXXXXXXXXX/
Cancel my membership during this free trial like I've repeatively asked, and never charge me for anything because I have not purchased anything and do not want to have a membership!
Dear Student,
As per your request we have cancelled your subscription.
Won't allow me to cancel and will charge my credit card
I have tried multiple ways to cancel my membership. I've canceled through the app, online, by phone, by email. It all just sends you in an automated loop and won't actually cancel membership. And it doesn't allow people to remove their payment method. Shady practices to not allow people to cancel and criminally charge their credit card.
I just want my membership cancelled before they charge my credit card
Dear Student,
As per your request we have cancelled your subscription.
I have been trying to cancel a free trial for weeks and have been unsuccessful. I have now been charged and am not getting a response from the company
I signed up for a free trial to test the service. After a couple of weeks, but within the trial period, I started the process of trying to cancel due to dissatisfaction. I attempted this on the website and was directed to call customer service. When I called I was directed to email the company. I did that and the only response I received was a request to fill out a survey. Since then I have been charged $60 by them and still am unable to cancel. I am seeking full refund of the charge and my plan canceled.
I am seeking a refund for the amount I have been charged for the subscription. This should not have been charged as I made multiple attempts to cancel before the time period they offered for a trial ended.
Hi ***,
Thank you for reaching out and thank you also for registering with Shaw Academy to begin with to learn new skills.
I have personally reviewed your account and found that you had subscribed using your debit/credit card/payment method and availed of a 4-week free trial after which payment would be made. All aspects of this were made clear at registration, within your member's area and via communications. Since you did not cancel during your trial period, payment was processed as per the terms and conditions associated with your membership. Click Here(https://www.shawacademy.com/terms/) to review the same in particular section 4 and 5.
Our free trial model allows us to bring down the cost of education globally and reach large numbers of students all over the world who want, need and deserve to learn new skills. This free trial model is similar to what the likes of Netflix, Spotify and all other subscription providers offer.
In terms of processing a refund, unfortunately, this is not something we can do as the free trial was made available to you as per the terms and conditions you agreed to upon registration and the revenue has been recognized as per our revenue recognition policies.
All of that being said it is my role to ensure you as a customer, are satisfied with the services received and that you continue to benefit from our exceptional courses. You came to us with certain goals in mind and I want to help you achieve them as they were and are important to you and they are important to me to so let's get into solution mode and focus on what we can and will do.
The first thing I have taken the liberty of doing is to confirm your membership is cancelled thus ensuring no further payments as I am assuming that is what you want to do, if you did not want to cancel let me know and my apologies. I am just trying to proactively assist.
The second thing: let's go back to your goals for a moment, you joined with serious goals. You took the time to sign up, you selected your course and then most likely life got in the way as it so often does. I want to solve this as your goals are important to me.
What I am going to do is to provide you with 6 months access*** totally free of charge worth $399 as I want to and am going to turn this into a positive right now. I am going to ensure you benefit as much as the many millions of highly satisfied Shaw Academy students right now. I have gone and done this on your account now and you have 6 months access totally free of charge meaning you can complete the course you initially joined for and any others you wish.
All that is now left now for you to do is log into your account and update your schedule with the days and times you want to attend and get back on track. Click here(https://live.shawacademy.com/login) to update your schedule .
As I said, it is my role to help you gain the skills you need to succeed and I look forward to hearing of the successes you have as a result of achieving your goals.
Thank you very much for your time and happy studying.
(The consumer indicated he/she DID NOT accept the response from the business.)
Attempts were made to cancel the trial previous to the end date. I have email proof of this. I attempted to cancel directly online and was directed to call for verification of cancelation. After a lengthy automated system I was directed to email for cancelation. I did this and was met with an unsatisfactory response that directed me to go through the same steps I had already taken. The attached email shows the welcome email received on 03/06/20 and the cancelation request made on 3/30/20. This is a difference of 24 days, nearly a full week within the end of the trial period. The level of customer service is horrible. Shaw Academy made it virtually impossible to cancel.
They said I can cancel at anytime but they have made it impossible to cancel. I have contacted them in 3 different ways and it is still not cancelled.
I want to cancel my membership before they charge me when my free trial is over. I went through my account to cancel which was a very long process. Then they said I would have to call (XXX)XXX-XXXX to cancel. Then after I called the automated line said I would have to e-mail ***@shawacademy.com. I did that and a while later I got an e-mail saying I would have to go through my account to cancel which I had already done. It's an endless cycle and it is not possible to cancel. It is false advertising. I do not authorize them to charge me.
I want them to cancel my account. If they charge me it is fraud.
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-XXXX XX:XX
Please be assured that you will not be charged way forward.
Shaw Accademy's "free trail" subscription courses are a scam. After following the appropriate steps, termination has not been possible.
On April 2, I signed up for a 4 week free trial Photography course to begin classes today, April 6, 2020 at 7pm.
I have not yet used this online course subscription, and do not intend to. I have followed all recommendations from Shaw academy to cancel my subscription, including, but not limited to, canceling online, calling the provided cancellation numbers, and emailing the cancelation email address, and have yet to receive confirmation that my subscription has been canceled and that my bank account will not be charged.
The has company continuously provided excuses for why they cannot cancel the subscription, even when I presented factual information to help them do so.
They have dodged several pointed questions regarding my request for cancellation.
So far, I have made 5 email attempts, 1 online attempt, and 3 phone calls to try to work with Shaw Academy on the cancelation of my subscription and to ensure that my bank card is not charged.
I have asked that Shaw Accademy provide email proof of cancellation and proof that my card will not be charged.
As of yet, they have failed to do so.
I would like for my subscription to be canceled and to receive proof from Shaw Academy that they have done so and will not charge my bank account.
Dear Student,
As per your request we have cancelled your subscription on 12-Apr-2020 09:10
Please be assured that you will not be charged way forward.
(The consumer indicated he/she ACCEPTED the response from the business.)
Shaw Academy will not refund an accidental purchase that was conducted with a one-click purchase popup on their site.
Shaw Academy partnered with T-Mobile USA to offer a free 4 week course. Choosing graphic design, I was made to keep a payment method on file. Using extreme spam marketing via notifications, e-mail and pop-up windows offering a "toolkit" at a surcharge of 34.95 USD, it could be purchased by accident with a one-click purchase pop-up window. Literally one click. I did accidentally press the button, when trying to explore the added service benefits, and I was indeed charged 34.95. E-mailing their support staff immediately thereafter, they now refuse to refund the purchase. Additionally, I have 10 total transactions on PayPal of withdrawals and refunds for some reason. Over 37 dollars I didn't authorize was charged to my PayPal account. Absolutely ridiculous. If you have to entrap people into paying for your services, you aren't a viable business to begin with. I am furious. If it is not refunded, I intend to notify T-Mobile USA with whom you are partnered, a business opportunity you seek to squander with these unethical sales practices.
Refund the 34.95 USD to my PayPal account immediately.
Dear Student,
As per your request we had already processed your refund.
You can also contact us directly at ***@shawacademy.com for any assistance
I registered the free trial with Shaw Academy on 03/31/20. I am trying to cancel my free trial and need a definitive person to get in contact with.
My name is *** and I entered card information for Shaw Academy to register for their free trial member ship. I am cancelling about 3 weeks before the trial actually ends, but want to do so since I won't be able to use the service. Before registration, it was clearly stated that you would be able to cancel the trial, but upon trying, I have just been misled by various emails that say that an employee will be in touch but still haven't gotten any help. In addition, there is no way to remove my card information that I have linked to my account meaning they could still take money out off my account even though I'm trying to cancel it, which has happened to other customers that have complained. At the rate that is going now, it seems like I won't be able to actually get any customer service from employees at Shaw Academy other than vague emails and caused me to turn here. I'm afraid that if I don't definitively cancel my trial, I will be falsely charged for a service that I am trying to cancel. I am trying to avoid any false charges to my bank account by just cancelling way before the trial is actually done. Thank you.
The resolution that I am seeking is contact from a Shaw Academy customer service agent, confirming a full termination of my graphic design free trial and deletion of my account to avoid any possible future charging mistakes.
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-XXXX XX:XX
Please be assured that you will not be charged way forward.
I want you to cancel my subscription, before the trail is over. I have done all the procedures and still my subscription hasn't been cancel.
I want you to cancel my subscription, I have done all the procedures and still my subscription hasn't been cancel. I have been trying for a whole week this will be the second week attempting to cancel my subscription, I have send emails y made the calls to only find an operator saying the same thing each time. I want my subscription CANCEL before the trail is over, if not I will be obligated to take other measures. I don't want a single cent remove from my bank account.
The solution is simple, cancel my subscription, I don't want a single cent remove from my bank account account.
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-2020 08:08
Please be assured that you will not be charged way forward.
Refund of subscription and cancellation of subscription.
According to Shaw Academy terms and conditions, students can have a free trial period before subscribing to paid membership. I didn't receive any notifications about my subscription to be ending soon. I wasn't really pleased with the content; it is very different from what is promoted. I was harassed multiple times in WhatsApp, messages and emails about courses and starting time which is not acceptable. Later on, I saw same unsatisfactory feedbacks about academy from other people as well. Trying to contact them before end of my trial period, their phone numbers are never answered and attempts to cancel membership is followed by automated marketing content to continue with their courses. I emailed to them to request for refund regarding unsatisfactory service and instead they are trying to give me free 6 months' access which I never asked for. I would like this to be resolved and get refund.
I would like to get full refund 69.99$ and cancellation of subscription.
Dear Student,
As per your request we have cancelled your subscription. You can contact us directly at ***@shawacademy.com for refund related assistance.
I have done everything to cancel my subscription and it will not cancel I have 26 days left before it expires and have been trying for 3 days
I'm trying to cancel my subscription and it won't let me
Trying to cancel subscription
Dear Student,
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
I have explained to the company I no longer have use for their services and with th current global crisis, funds are low so I need the refund.
On April 2, 202 I reached out to the company for a subscription refund after I cancelled it due to inadequate use and limited funds. The next day they replied with a long email coming up with every reason in the book why it isn't possible. Given the global COVID-19 crisis, I have been out out of work and need all funds, regardless of how big or small. For them not to understand that most definitely makes me not want to use there services any longer.
Full refund and account deletion
Dear Student,
As per your request we have already cancelled your subscription on 10-Apr-XXXX XX:XX
and processed refund
I signed up for Shaw Academy's 4 week free trial and now they are not giving me the option to cancel the trial and have my credit card information.
I signed up for their course on April 5th, 2020 and according to their site, I could cancel my subscription anytime. This is false, because I am unable to do so. They are making me jump through loopholes to contact them but nobody is addressing my request properly. I gave them my credit card (PC Financial Mastercard) information and they will charge my $69.99 at the end of my free trial if I don't cancel. This is set up like a scam and I am furious. I am going to call my bank and cancel my credit card if this doesn't get resolved soon. When I checked under Billing Information, they charged my card $3.00 with what they called a "validation charge" after telling me I was not going to have to pay anything for the first month.
I want my subscription CANCELLED and no payments to be withdrawn from my account!
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-2020 15:34
(The consumer indicated he/she ACCEPTED the response from the business.)
After cancelling my membership and sending multiple requests to Shaw Academy to delete my account and personal details, they still have not done so
Dear Revdex.com Team,
I have cancelled my free-trial membership on the 03/04/2020 with Shaw Academy, halfway through my trial period. I have not received a confirmation email about the cancellation. When I contacted the Customer Support Team, I have not received an answer to my inquiry, they just pointed out where to cancel it.
Then I requested then the removal of my account and all my personal information from their database. After requesting it multiple times, the Customer Support Team still has not done it, they are replying with the same template email that I still have my free trial, they would like me to stay. I attach the exchanged emails.
I am afraid of scam as Shaw Academy has my credit card details and many consumers are complaining about being charged even after they cancelled their subscription.
Please delete my account, my personal information including my credit card details from their database and send a confirmation email about it.
Dear Student,
As per your request we have cancelled your subscription on 07-Apr-XXXX XX:XX
(The consumer indicated he/she ACCEPTED the response from the business.)