Shaw Academy

This business is charging me every month after I have cancelled my membership.
Shaw Academy has charged me a "membership fee" for the month of June and July 2020. The total amount is $139.98 with the two months I have been wrongfully charged. I made sure to cancel my membership before the end of the 4 week "free trial" period by calling a representative, who tried to lure me into keeping my account by providing certain "upgrades" which I politely declined to cancel my membership there and then. My account clearly said it was CANCELLED after the phone call. Even then, the business has charged me for two months on my credit card that I cannot remove from their website! It is ridiculous how this business charges you with the hopes that you will not catch them sneakily charging your account. The fact that they make you call them to cancel your monthly subscription but will only provide an email address for a refund is odd in itself. So many other people have called this business out for being a scam (which was a big red flag, but I only saw that AFTER signing up), and I agree. NEVER use their service, even for the "free trial" period unless you want to fight them and your credit company for a refund/charge back. It is the best if you don't give them any of your information and leave them alone.
I have sent a refund request to the email provided (***@shawacademy.com) on 7/28/2020, so I hope the business gives me a refund and never charges me again.

I was given a 30 free trial and I canceled after 1 hour and was charged 30 days later &69.99 and have not been refunded my money as of yet
Signed up for a free trial on June 25. Cancelled on June 25received an email stating I will not be charged continued to exchange emails between Maggie. On July 25 a charge
Of 69.99 appeared in my account I emailed them for a refund for funds they are not do I have all emails

I called to cancel my account, told she'd send an email regarding my cancellation but I have never received a confirmation.
I signed up for the free trial (which is advertised as cancel anytime) but decided to look into the academy further and was alarmed to see the horror stories that other people had experienced. I immediately went to my account to cancel and called the number provided, only to be told that I was throwing my future away (nice gas lighting tactics). I told the employee several times that I was no longer interested in the course and I wanted to cancel my membership while she continued to talk over me. Finally, she said she would be sending me a cancellation email (which I've yet to receive).

I no longer want anything to do with this company and want my account to be deleted and to not be charged. My student number is XXXXX.

Signed up for a free trial and was charged the full monthly fee plus extras. Would like to receive my $116.98 back
Signed up for a 28 day free trial on July 26, 2020
Account Number XXXXX
No order numbers received.
Charged $69.99 monthly fee
Charged $45.99 unknown fee
Charged $1.00 unknown fee
Spoke to Ganeve S

I signed up for a free trial and they billed me for two months. I called them several times and tried canceling and there is no one to speak with.
I have sent several emails to cancel my subscription and tried calling several times. This company does not reply to my emails and there is no one to speak with over the phone. I signed up for 4 free weeks and they billed my debit card for two months without my consent and they did not notify that they would do so. I want a full refund of the $64 the charged my card.

Shaw Academy offers several "free" trial options that require a credit card verification of age/eligibility but then charges your card fraudulently.
I recently signed up for a free course, but then realized how awful the program was. The whole thing was a cheap, hokey scam. Cancelling is made as difficult as possible and even after you "cancel" successfully, they continue to charge your card. Contact attempts were made via social media, mobile app, web, and phone, all of which were unsuccessful. Instead, the company bullies you into agreeing to let them keep your money they took without authorization. After placing a stop payment on the account while waiting for a bank dispute, Shaw Academy's first attempt at charging the account a second time was denied. They then intentionally changed the vendor name appearance and charged my account anyway a few days later. I've had to cancel my debit card and go several days without one (I'm still waiting on it) as a result of the fraudulent transactions and negligent behavior. I'm now battling endlessly to have the two unauthorized payments of $69.99 returned to me to no avail. This needs to be resolved/refunded immediately.

30 day free subscription, credit card required. Called to cancel 4/23/20. Told it would cancel. Billed $34.99 on 7/26/20.
Subscribed to 30 day free online course approx 6/26/20. Had to give credit card info to subscribe. Called to cancel on 7/23/20 and spoke with Robert. Was told it would cancel. Was charged $34.99 on 7/26/20. Tried to call the same number to dispute. Get automated prompts that go over 4 times trying to retain my account. Never puts me through to a live person. I have disputed this charge with my banking establishment. Shaw Academy gets your information and makes it very difficult to cancel the subscription. They send numerous emails, but don't seem inclined to really care about the person on the other end. Seems to be just a money game for them.

Shaw Academy billed me after I canceled my free trial and will not refund my money.
I responded to a free 30-day trial of online membership for a course. They made it impossible to take the courses on my schedule, which was promised ahead of time. When I saw they were scamming me, I immediately dropped the class and canceled my membership. However, they billed me at the end anyway. They are a scam company who makes it very difficult to cancel membership and the free trial is bair for unsuspecting people trying to better themselves.

Shaw Academy's website is covered with click bait, linked to one-click purchasing, with no notice. If you mis-click, they will not issue a refund.
On 7/23/2020 I was working on a course on the Shaw Academy website. I'm currently enrolled in the free trial version. There are numerous ads that pop up during lessons, on the webpage...all over really. This is unfortunate because the content of the lessons are quite good. I was pleased enough with the lessons that I wanted to check and see what the "hard copy diploma" included. When I clicked on the product (hoping for a description) my credit card was charged for a $60 purchase.
Problem 1: Don't litter your website with click bait

Problem 2: There are no descriptions of what you receive from the different products. For example, its extremely difficult to determine what services you receive from a premium membership, and only through researching was I able to determine that you still have to pay for every module assignment and certificate. The "diploma" that I "purchased" wouldn't even be valid without my spending nearly $200 additional dollars on end of module assignments. There is no reference to the dependency because there is no product description, and one-click purchasing. Thank goodness you all aren't teaching UX Design.

Problem 3: No notice of one click purchasing! Even Amazon makes it obvious when you're selecting to spend money with a single click.

Problem 4: I requested a refund literally within 5 minutes of the click. I received a form response "no" that refused a refund. I replied and asked to speak with someone further regarding the issue, and have not received an answer.

Based on this information, I've assessed Shaw Academy as the kind of business that essentially relies on reeling people in with free trials and then waiting for a mistake to occur, money to be paid, and refusing to remedy disgustingly poor customer service. Despite the quality of the lessons, which should be enough for the company to stand on, Shaw Academy is a scam.

I'm complaining about the difficulty on cancelling from their free trial subscription.
1. Their provided telephone numbers were only voice recorded and they will tell you that the student number you provided on the call is incorrect even if the # came from their members website.

2. They won't cancel your subscription right away.

3. No option on deleting your payment details from their website.

I enrolled on 19th May 2020, immediately realise was wrong choice. Cancelled my membership next day without using it a second, still charged £50 today
I subscribed on 19/05/2020 and then cancelled my account next day. I used phone to emphasising that I DID NOT WANT TO ATTEND AND DID NOT ATTEND, Please make sure I wont be charged. I then get confirmation on 20th May that my account is cancelled.

The on 19th July 2020 I got charged which bounces bac as I disnt have enough money in my account. This would have negative impact on my credit file.

Then on 27th July 2020 I got charged £49.99 despite all the phone call and confirmation email that it was cancelled.

All this happened against the backdrop of Covid hardship that hot me hard and putting me really ina bad situation.

I contacted them on 19th July 20 and they ignored me, now they chaged me again this time as the money was present it was deducted.

Could you please help?

Predatory sales practices.
I was coerced into a subscription via a predatory one-click subcription. I was refused a refund for the subscription that I will not be using. Customer service is not a priority. Keeping your unauthorized payment is their game.

Charged me for Premium Membership subscription during first week of free trial Month, when I requested to:
- delete my account
- delete billing info
Keeps access to my account when I asked to delete all my data like billing etc and email that could be sold to third parties, not only it retained my data wheb I withdrew my consent for Shaw Academy to retain it, but also it charged My retired grandmas card with subscription fee just when I asked them to delete my account all together. I'm nowhere close to even finish free trial. As a broke actuarial student I am scared to keep my poor family banking details with them as they might charge me for more things that I never bought or clicked at, as I heard from other people who were charged for things they didn't buy. I believe them, because they charged me premium when I told them to unsubscribe me completely. They are a scam and a dangerous one as they feast on the poorest and unemployed trying to upskill. I feel credit card of my grandma has been compromised by scammers= Shaw Academy.

Will not cancel my trial account
The trail service is impossible to cancel. I clicked through 5 different "are you sure" pages before I was told I had to phone a number, which is automated and didn't accept my student number, thus I could not proceed with cancelling my membership. I contacted support and haven't heard a peep from them. The entire service appears to be a scam. Even the classes they offered are garbage and have additional fees associated with them.

This company is literally a scam. I cancelled my membership and was charged for a premium membership that I did upgrade to. this is ridiculous
I did the four week free trial then I cancelled my account. I was just charged $70 for a premium account that I did not upgrade to and should not have been charged for. I then went to cancel my new membership and when I did that I was told I had to call a number in order to cancel it. I called the number and it was not even anyone from Shaw Academy it was from a hotel in New Jersey. I am so mad and this is ridiculous. I then found an email claiming to be from Shaw Academy and I have now emailed them that I need a refund and my membership cancelled. I have not gotten a response but I am beyond angry because they do not have the right to take my money and scam me.

The company misrepresented the price of an offer and overcharged me
On the 9th of July I started my 4 weeks free subscription to the courses of Shaw Academy, I was gonna cancel the trial and delete my account on the 23rd because I was finding the courses not to be much of help. But on the 24th of July at 14:31 I received a phone call from one of the 'offices' at Shaw academy offering me a one year subscription deal for £1.99, obviously I was shocked by how low the price was so I asked the guy on the phone several times whether it actually was for £1.99, and he kept saying yes, so obviously I said accepted the £1.99 offer, but later on I saw on my bank statement that I got charged £199.95, and this is way over how much the guy was offering me, I did send them an email to contact them but I saw online that lot's of other people haven't received a refund from Shaw academy after contacting them or haven't even been able to contact them at all. So I came to this, I am a student so I don't have the luxury of spending that much money, so I really need that refund!!
The guy on the phone falsely represented the price of the offer and so I feel as if I was swindled, I don't know it was either an innocent misrepresentation or a negligent misrepresentation, but I just want my refund!!

Charged me with out my permission and won't refund my money.
I recently enrolled in a digital marketing course with Shaw Academy. The course was supposed to be free for the first 4-weeks, so my card would be charged after the 4-weeks unless I cancelled my enrollment.

Shaw Academy would send me different emails and text messages to alert me of other offers and when my class was starting.

The first week of my class, I got sick and ended up being late to one of the online classes. When I saw the text letting me know I was late, I immediately clicked the link to open the course.

I ended up looking at my bank statement for another transaction (unrelated to Shaw Academy) a few days later and saw that I was charged $39.95. When I logged into my account to see what I was charged for, it said that I had purchased an e-certificate. I never purchased anything. I mean why would I purchase an e-certificate from them when I had not even completed the course yet.

When I emailed Shaw Academy about the situation and refunding me my money, I was told that they can't refund my money but they could offer me a $199 credit with the school as well other course deals.

This was a load of ***. I was confused as to how they could offer me $199 credit, but not give me a refund of $39.95 which is less than the credit being offered.

I replied to their email by saying I do not want a credit, I wanted my money back, and they just told me again that they wouldn't be refunding me.

I decided to look up more about the school and realized this is a common business practice for them. They charge people for things because they use one-click purchase links. It's deceptive. So while you think you're clicking on one thing, you're actually making a purchase.

I immediately got super angry and decided to file a dispute with my bank. The claim is pending as I filed only a day ago, but I want to be certain that I will get my money back.

AlsoI unenrolled in the course and never received any confirmation email that my account with them was closed. Instead, there was a notification that told me to call them to confirm. What sense does that make?

This business deserves to be shut down. The amount of complaints are ridiculous.

Unauthorized charge to my credit card/paypal account after already canceled.
After registering online on 6/26/2020 for what I thought was a 4 week free online course, I soon realized that it was not 4 weeks, it was 16 weeks. After further investigation and reading reviews that Shaw Academy is a scam and they make unauthorized charges, I quickly decided to cancel within minutes of registering. I have my confirmation sheet attached and also called and confirmed that I was cancelled, through their automated line. Yesterday evening, 7/24/2020, Shaw Academy made an unauthorized withdraw to my credit card/paypal account for $69.99. In my opinion this is a fraudulent withdraw, as I have canceled, therefore un-authorizing any further transactions between myself and Shaw Academy.

There is no way to contact Shaw Academy by phone. You must submit an online form, in which no one gets back to you. The phone number that results from a google search is no longer in service.

I did not register for a class, did not take any classes, and have not received any services from Shaw Academy. I want this resolved with my account being closed, Shaw Academy to delete any and all information regarding payment for my account, a refund for the $69.99, and confirmation that I will never be charged again from Shaw Academy.

Per my confirmation sheet, my "Student Number" is XXXXX.

UNABLE TO CANCEL ACCOUNT AND COMPANY NONRESPONSIVE TO ALL MY CONTACTS
I am unable to cancel my account. I provided credit card details to initiate free membership and do not wish to continue. Cancelling free membership is apparently VERY difficult, I have to call a number between certain hours and give them a student pin. When I call the instructed number I am told my student pin is incorrect and there is no way to speak to a real person. So, I cannot cancel my account on their website or via phone. They have been completely unresponsive to my emails. I wish to cancel my account before accruing any charges and I believe they were misleading in the nature of their free trial as well as being intentionally difficult to contact to prevent me from canceling.

Charging unfairly, and refusing to give a refund for a product I Have never used.
June 20, 20 is the problem dare. I used my debit.