Shaw Academy processed an unauthorized charge on my Paypal account for services I did not purchase when I logged in to cancel my free trial.
I signed up for a Shaw Academy free trial July 30, 2020. I decided to cancel my free trial subscription August 2nd. I then noticed an unauthorized charge of $49.99 to my Paypal account on August 2, 2020. I DID NOT click on any services for purchase, I have not requested or ordered any digital products, nor have I upgraded to a paid subscription. I have also not accessed any extra services or digital products, as can be seen on my account by Shaw Academy. I logged onto the account for the sole purpose of cancelling the free trial. I immediately called the number provided but the only way to reach them is through email. This appears to be fraudulent and I have not received a refund for this unauthorized charge to my account nor have I received any reply. I have emailed them through their PayPal account disputing the charge and cancelled my subscription as well as disputed the charge directly through their website.
Desired Outcome
Refund in the amount of $49.99 to my Paypal account for the unauthorized/unlawful charge to my account for subscriptions/products not purchased or accessed, on August 2, 2020.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged for the purchase (Module Toolkit) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Customer Response
• Aug 17, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
The response received from Shaw Academy on August 4th suggests that I have purchased a module toolkit, and thus charged $49.99. I logged on to my free trial account on August 2nd to cancel the subscription. The evening of August 2nd I received notification of a charge to my Paypal after going through the cancellation process. Shaw academy is therefore suggesting that I authorized payment for the purchase of a toolkit for an account which I had cancelled. I have not received any toolkit, e-products nor have I accessed any toolkit on a Free-trial account which I cancelled. Furthermore, on August 4th I received confirmation by email from Shaw Academy that my trial was cancelled, and the email said I could still purchase the toolkit or e-certificate. This is the same toolkit that I was supposed to have purchased as claimed by Shaw Academy through their Revdex.com response to my claim on August 4th. This company appears to be fraudulent. I have attached the email received by Shaw Academy stating that I can still purchase the item that they claimed I had previously purchased, which I did not. I am seeking a full refund of the $49.99 to my Paypal account for an item that Shaw Academy acknowledges is still available for purchase on my account.
Shaw Academy Response
• Aug 18, 2020
Hi ***, We have reviewed your account and would like to confirm that we have charged $49.99 CAD for the purchase (Module Toolkit) you made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards,
Shaw Academy
Customer Response
• Aug 20, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Cancelled my membership immediately with Shaw Academy. Nevertheless my account is still active and I have been billed twice.
I cancelled my trial membership with Shaw Academy on the 01/07/20. Yet, my account is still active and I have been billed $69.99 twice. Once on the 03/07/20 and once on the 31/07/20. I have submitted a complaint using the form on their website and have not had a response.
Email: ***@outlook.com
Student number: XXXXX
Desired Outcome
I want my account immediately cancelled and I want a complete refund for both payments.
Shaw Academy Response
• Aug 04, 2020
Hi ***,
We're sorry to know you were less than satisfied with Shaw Academy and hope you will accept our sincerest apologies. As we are unable to find any records of you contacting us to cancel your account within the trial period, we would kindly request you to share any kind of supporting documents (Email or Call Logs) stating you tried to cancel your account, which would help us in the case investigation and with the refund process. Please email us at ***@shawacademy.com.
Regards,
Shaw Academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. Find attached my call log from 06/07/20 at 7:59 to XXXXXXXXXX totalling 5 minutes. That's right, 5 minutes of painfully following the automated voice trying to get me to stay. I persisted though to the end and cancelled my account!
Shaw Academy Response
• Aug 19, 2020
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Customer Response
• Aug 19, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund initiated, so I accept
Cancelled my subscription before the trip period expired but as still charged.
I joined Shaw Academy on the offer of a free trial run for 4 week free with the promise that if I cancel my subscription before the trial ends I wouldn't be charged any amount.
I attended two classes and a webinar then concluded the service was not for me. I then cancelled my subscription within the promised "4 weeks free trial" through calling the telephone number provided by Shaw Academy.
I didn't speak to any agents from their side but instead my call was processed by an automated telephone program which completed the cancellation which was confirmed by an email I received later that day.
Desired Outcome
I would like my money back (refund) on the condition that I cancelled my subscription but the trial ended.
Also be removed from your billing list as my dashboard shows a next billing dated and that I am an active member.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are sorry to let you down with this experience. *** we would surely want to help you with the same, As we have reviewed your account we see that you have been charged after the 4-week free trial which is as per our policy and we have no records of you requesting us to cancel the membership before the date/time of auto-renewal hence we request you to kindly provide us with any details or screenshot related to this issue which would help us know that you had contacted us in anyways on time so that we can help you with this issue and get this resolved ASAP, Kindly provide details through Email- ***@shawacademy.com
Shaw Academy is not responding to my emails and complains addressed to them. I did not do any purchases to their products but charged using my card.
My student number is XXXXX and I am now in a Trial Account in Shaw Academy. Last July 07, 2020 my card got debited with 60AUD from Shaw Academy. I did not made any purchases or even allowed this transaction. I am asking for a refund but they did not respond. I wanted to end my Trial Account but I cannot reach their customer service hotline.
I noticed they have a "ONE-CLICK" PURCHASE button in user panel and I was thinking I might accidentally clicked it. But this kind of purchase button is taking advantage for the users because anyone can accidentally click it. This scheme is illegal. I can't even see in my user panel how many days left for my trial. Everything is disadvantageous to the users and they keep calling you for advertising and marketing.
Please Refund the money you charged me. I did not authorised that transaction and I dont need the Module eCertificate. And please cancel my membership/trial account.
I have attached the receipt.
Desired Outcome
Refund the amount they charged me which I did not authorised.
Cancel my membership and trial account.
Do not contact me again for advertising and marketing.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue, We have reviewed your account and would like to confirm that we have charged for the purchase (Module E Certificate) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue, We have reviewed your account and would like to confirm that we have charged for the purchase (Module Toolkit) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
False advertising unlawful billing business practice.
I signed up for the free 4 week trial class but after reading all the complaints of how this company will charge your card and not let you cancel I decided to cancel my subscription before my free trial would end. I went on the app and proceeded with canceling my subscription only to come across the last screen that told me to call the number displayed if I want to cancel my subscription, when I called that number it says the number is not in service. I emailed them on X-X-XXXX stating that I want to cancel my subscription and that I still have 3 days left in my free trial and that I do not want them to charge my credit card. I'm still awaiting confirmation from them that they have canceled my subscription. If they charge my card I will dispute this charge since I have all the evidence that that I contacted them in time to cancel my subscription. Shaw Academy only cares to make money and make it impossible to cancel the subscription.
Desired Outcome
I am seeking that they cancel my subscription and account and to not charge my credit card.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue.
With Regards,
Shaw academy
Customer Response
• Aug 06, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Unsolicited charge to my credit card-monthly subscription fee.
I use their 30-day trial to see the courses they offered and realized I was not interested. No later than a week later I cancelled my subscription. I went through their phone tree for about 10 minutes and confirmed multiple times that I wanted to cancel my subscription. That was June.
In July I realized that they haven't charged my credit card anyway. I reached out to dispute this, and have not gotten a response and over six days.
I just want a refund of the charge that I never consented to. This company is happy to ignore me and steal my money.
Desired Outcome
I just want a refund and want nothing to do with this slimy company again.
Shaw Academy Response
• Aug 03, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We see there is no records of amount dedication related to this Email address (***@gmail.com) of your's in data hence we request you to kindly contact us using your registered Email on ***@shawacademy.com we are happy to help.
With Regards,
Shaw academy
Customer Response
• Aug 08, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to this email address on August 5th, and was ignored again.
Shaw Academy Response
• Aug 11, 2020
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Customer Response
• Aug 14, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, Shaw Academy seems to only acknowledge me thought your portal. They were to call me ASAP, and have yet to in over four days. I don't trust that they'll get back to me unless it's through my complaint. I appreciate your patience on this while I try to get some traction...
My bank has sent me a new credit card due to Shaw Academy's fraudulent activity. As such I will not give them my new credit card number for the purposes of a refund. They abused my previous credit card's number, and I strongly believe that they will fraudulently charge my new one as well.
Considering the above, I will accept my refund via cheque, or PayPal only.
Thank you
Shaw Academy Response
• Aug 17, 2020
We have reviewed your account and would like to inform you that the refund has already been processed successfully as on 12 Aug.
***
Regards,
Shaw Academy
Customer Response
• Aug 19, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
The scoundrels refunded me thanks to you involvement.
Credit card charge for a free 4-week course I canceled after 2 days
I signed up for a FREE 4-week course on Graphic Design last 13 July. I canceled on 15 July. I checked my credit card today, I show a charge from Shaw Academy Hampshire GB, amounting to local currency PHP500.
Desired Outcome
I want the amount they charged to my credit card refunded. They had no authority to charge that amount, they advertised a FREE 4-week course for Graphic Design, and I canceled after only two days.
Shaw Academy Response
• Aug 04, 2020
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Charged for subscription after cancellation.
I signed up for a "free month" subscription trial and then cancelled this a day later on 6 July (a few days later). I received an email from a "George" to say that this had been cancelled that I would not be charged.
I have since been charged $69.99 and I cannot get any response from Shaw when I have asked for a refund and for my membership to actually be cancelled.
Desired Outcome
I would like an immediate refund and confirmation that my account will actually be cancelled as previously promised. I would like a guarantee that I will not be charged again.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are sorry to hear about your experience and the inconvenience caused to you. We have now stopped the auto-renewal and please be rest assured that going forward you will not be charged until you reactivate it. The membership will be canceled at the end of term, We have initiated a refund which will be credited back to the source in the next 3-5 business days as informed.
Regards,
Shaw Academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Cancelled free trial one day after starting, phone call convinced me to extend trial, employee said I could access with no charge.
I signed up for their free trial. I then checked my account page and saw that the trial would be over quickly and immediately cancelled online. A couple of days later, a rude employee contacted me with an accusatory tone and guilted me into reactivating the trial. She said that she'd extend it to a month, and that I could access the first two modules of my class at no cost. I specifically asked her, "So you guarantee that there will be no charges until after the trial period?" and she replied in the affirmative.
However, the time for the first module of my class came around, so I accessed it at the scheduled time. Afterward I checked my bank account, and the last $70 I had to my name were gone. My account was drained by a $69.99 charge from this company. I looked at my Shaw Academy account, and it still said "In Trial".
I e-mailed their refund department, and they told me that I was charged because I accessed my first module when the woman on the phone very plainly said that I would be able to complete the first two modules at no cost.
Now because they robbed me of my last money, I can't afford to dispute the charge with my bank, which charges a $15 fee for an investigation that won't even guarantee a positive result.
There are THOUSANDS of testimonials of similar experiences online. Business review websites have actually added a disclaimer on this company's page that say tell users that customers are being influenced to leave false positive reviews, so the information on these sites is no longer reliable. So many consumers have had unauthorized charges on their account while still on a free trial.
TrustPilot says "We have found out that this company has been inviting customers to leave reviews in a biased way, for example, selectively targeting only customers who are happy with their services. This company has also asked customers who left negative reviews to delete them or change them to positive reviews. We have also detected that this company has been reporting reviews in a biased way, for example by reporting all or most of their negative reviews and/or repeatedly reporting reviews that don't contravene our Guidelines for Reviewers. Further, this company's use of Trustpilot's branding on its site has been misleading. The company has not been displaying the most up to date ratings, TrustScore or reviews on their website at shawacademy.com."
Please investigate this company and their fraudulent activity.
Desired Outcome
A refund of my $69.99 to my bank account, since it was an unauthorized charge that the employee told me would not occur during my free trial.
Shaw Academy Response
• Aug 03, 2020
Hi ***, We have reviewed your account and would like to confirm that we have charged $69.99 USD for the purchase (Shaw Academy Premium Membership - Monthly Subscription) you made via our Auto-renewal option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
I was charged $99 for a service that I did not authorize to my account and Shaw Academy refuses to refund me.
My husband and I were enrolled in the 4 week free trial and he received a phone call from someone who did not speak English clearly offering him a 3 month offer for another course WITHOUT being charged. He made it clear and repeated numerous times that he was not able to pay anything and before he could commit to anything he would have to speak to his wife first. He was told that we would get an email with more information to decide but my card was immediately charged $99 right after the call. When I saw the charge I reached out to Shaw immediately to receive a refund and reiterated that my husband did not agree to being charged for anything and he lost his job from COVID19 and I received a response that they would not be giving a refund but would make him a 'lifetime member.' I replied back that I wasn't interested in that and was demanding a refund and no one has yet responded. I've also been in contact with my bank to be refunded for the fraudulent charges.
I sent them an email on 7/24 and I received a response back from them on 7/25 from Norman, refusing to give me the refund. I responded back immediately on 7/25 and have not received a response back to date. Ticket #(#XXXXXXX)
Name on Account:
Desired Outcome
Full refund of the $99 charged to the account and cancellation of his Shaw Academy Account. I have no interest in being a 'lifetime member' and don't want anything else to do with this company
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have subscribed to Quarterly membership, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not agree to a quarterly subscription so please process the refund.
I signed up for Shaw Academy's "Free 4 Week Interior Design" course, but quickly changed my mind and asked them to cancel. I'm still being contacted.
I signed up for Shaw Academy's "Free 4 Week Interior Design" course, but quickly changed my mind and asked them to cancel. I submitted the account cancellation request online, then called the posted phone # XXX-XXX-XXXX and spoke with someone who said their name was Kheagan. After over four minute phone call in which she attempted numerous times to get me to agree to keeping my account, more "free" time, etc, she finally said she was cancelling it. I kept repeating to just cancel it, I wasn't interested in anything else and wouldn't answer any questions about why. After I received her email yesterday, I'm still being contacted. I am receiving emails, phone calls, and text messages about attending courses. I sent another email to someone named Neil and told him to make sure it was cancelled, but haven't heard back anything from him. I have kept all emails, track of when I am called or texted, as well as any voicemails and screenshots of text messages.
Desired Outcome
I want no other contact by Shaw Academy or any of their representatives, and they will not use any of my credit card information to falsely charge any fees or charges before or after the 4 week trial period is to expire. They do not have any authorization or permission to charge anything to my card.
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
We have cancelled your membership as per your request. Please be assured that you will not be charged way forward until you reactivate it.
I have deleted your account and removed your email address and Phone number from our email/Phone distribution list.
Shaw academy sent me a text message on July 26,2020, offer for a lifetime membership for $69. credit card charged but login details not received
Shaw academy charged me $69 and did not send me login details. Tried calling the number but received a busy tone every time. Emailed but I did not receive login details. Unable to contact this company to receive refund or login details. There is no way to reach them. I do not want them to charge my card again next month.
Desired Outcome
Refund and remove my credit card details from their system.
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
We see that you have misspelled your email address.
We have deleted your card details as per your request. Please be assured that you will not be charged way forward until you reactivate it.
I confirm your refund will be reaching your account in 4-5 business days.
When I accidentally bought 2 toolkits, they would not refund the money, $40 is a lot to me. I didn't want the toolkits in the first place.
When I accidentally bought 2 toolkits, they would not refund the money, $80 is a lot to me. I did not want the toolkits in the first place. Their app is unsatisfactory, they have huge buttons that if you hit it you will automatically be charged. On a phone screen is was extremely hard to miss them since they cover the page.
I took this webinar/educational class so I could learn more about design. I am so anxious about the $80 I really need back. The information in the toolkits are kind of a joke. One is almost exactly what they are saying. I think they have lost their way in the education department.
I am on disability and am supporting my husband and myself. I do not make enough to have this happen. It's bad enough we are getting stir crazy. Everyone needs something to keep them busy. It's too bad that companies like Shaw Academy is one of the bad ones that are out for money. They never gave a lot of the participants the code for Adobe Apps to use for class. They kept saying it comes from Adobe, so I just wonder if Adobe is really involved.
So, I talked about myself, sorry, but you needed to know the situation. I can not let this go, I am very frustrated and upset about all of it. My depression/anxiety is going to the roof. Please make them work on the educational products or get out of the business and so no one else gets cheated.
Desired Outcome
First I would like a billing adjustment (refund of $80) for the toolkits would be great. The other stuff I didn't want I didn't even include. I also would like to see them have to pay everyone they cheated.
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We're sorry to hear you were less than satisfied with Shaw Academy.
We see that you have purchased the Toolkit from the course page.
I confirm this refund will be reaching your account in 4-5 business days.
I cancelled a free trial with them on May 5, 2020 which was well before my free trial ended. I have a confirmation email and they still charged me.
I started a free trial with Shaw Academy in April 2020. I cancelled the free trial by calling their customer service, as requested. I asked for a confirmation email. The email started that my trial had been cancelled and that I would not receive any additional charges. Today, almost 3 months later, they charged me $69 out of nowhere. I want my money back ASAP.
Desired Outcome
Full refund IMMEDIATELY
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
Customer Response
• Aug 04, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
PLEASE do not be dishonest in your response. I had a 4 week trial period that I began on April 29,2020. I cancelled WELL WITHIN the trial period. I cancelled on MAY 5, 2020, as confirmed by an email from YOUR COMPANY to me. I have attached a screenshot for proof. Thank you for processing the refund, but I also need a refund of the INTERNATIONAL SERVICE FEE OF $2.10 charged by you. I disputed this with my bank, and they said you, the merchant, would have to refund this because the charge was initiated by you as well as the $69.99. Please refund BOTH.
Shaw Academy Response
• Aug 05, 2020
Hi ***,
We would like to apologize for your recent experience and we are sorry to hear you were less than satisfied with Shaw Academy. We are always looking at improving our services & we strive to ensure that you have nothing short of the best. You deserved better from us and we are sorry to have let you down.
We are sorry to inform that we do not have an option to refund the amount that has never been credited to Shaw academy, however we will be able to compensate it in other service based form. Nothing is more important than regaining your trust. We understand it is too late to reconcile, however if there is something that we can do to gain your business back, We kindly request you to write to us at ***@shawacademy.com.
Tried to cancel the course and get refunded during the free trial and stay away from this website.
I signed up for a bookkeeping 4 weeks free trial course around July 20' 2020 and have been asked to provide credit card information in advance.
Later on I decided to cancel the course since I experienced difficulty to access the course.
Through the phone a Student Guidance Manager, Emily D succeeded to have me stay on the course by offering a free toolkit and e-certificate to my profile and send me an email dated July XX XXXX confirming about our conversation.
On the second day of the course, it happened that accidentally e-certificate purchased button got pressed. Without any other pop up screen to let us know that we were about to make a purchase they just proceeded with the payment.
A few days later, I realized that the charges went through to my credit card statement history, so I called for a refund because what they offered as an e-certificate for free was fake, and instead they gave me the payment process that just went directly without any second chance for us to consider the purchase.
A support team name Hector generated a ticket #XXXXXXX for my complaint, July 28, through email and offered a 6 months access instead of giving me the refund.
Unfortunately I don't trust this website anymore and turned down the offer.
Desired Outcome
Refund $40
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We would like to apologize for your recent experience.
Having checked our records, we see that the refund has already been credited to your account on Jul 31, 2020 and we have stopped the auto renewal on your account.
Please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
Customer Response
• Aug 04, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
ShawAcademy took an unauthorised payment from my bank account
I had a 30-day free trial with ShawAcademy, student number XXXXX, activated in June 2020.
Later in June, I cancelled the membership over the phone.
On 28th July 2020, I was charged £49.99 and I am looking to be refunded this.
Payment as displayed on my online banking account:
CARD PAYMENT TO ONLINESACOSHAW ACADE,49.99 GBP, RATE 1.00/GBP ON 28-07-2020
Desired Outcome
I am looking to be refunded £49.99
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now stopped the auto renewal and please be assured that you will not be charged way forward until you reactivate it. The membership will be cancelled at the end of term.
Regards,
Shaw Academy
Customer Response
• Aug 06, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
On July 27 I was charged $199.95 for a 1 year subscription to their online service of which I did not approve. I am seeking a refund for that amount.
on july 27 I recieved a phone call from a sales rep from shaw academy, who I could barely understand. the nature of the call was unclear and seemed to be just an evaluation of my experience with the company. after the call ended I got a notification from paypal that I had been charged $199.95 for a year subscription, of which I did not knowingly approve. I immediately called shaw and started atempting to get a refund. This morning, July 31 at 6:42 am, I recieved an email from them saying that a refund would be inconveniant for them and that instead they would be willing to give me access to more material related to the chosen course. I do not want more material for the course, I want my account terminated and my money refunded.
my account was created and the course chosen as a free trial, of which I was planning on cancelling, early July.
my student account number is XXXXX.
the charge was made through my paypal account on July 27th for $199.95
the person I was able to get in contact with was Kristina Lundquist who I submitted the refund request through.
due to this charge and the fact that they dont respond to these complaints until 48 hours has passed *** in my checking acccount being charged and me getting an overdraft fee and my account showing my balance being -$90.
Desired Outcome
i would like for them to issue a refund for the listed amount and to terminate any further communication or transactions going forward.
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have subscribed to Annual Subscription, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
I have deleted your account and removed your email address and Phone number from our email/Phone distribution list.
shaw academy is charming me monthly, has given no access to the course materials. when I reach out about canceling they are no help
I recieved a link for the courses via whats app. I signed up but never recieved emails correspondence on ow to access website or course materials, when I try to log in to website non of my 5 emails work. they have been charging me 34+ dollars monthly without providing service. ive reached out about cancelling, and am told to email I signed up from, which is impossible to know when none of them work to log in.
Desired Outcome
cancel my subscription and for Shaw academy to stop taking money from my paypal account. and to refund me what was paid to them the last 3 months
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
We see that you have misspelled your email address.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
They will not refund me even though I canceled my account months ago.
I decided to sign up for a course with Shaw Academy. When I found out that said course would cost me hundreds of dollars, I canceled the same day I signed up. I continued to receive emails, so I contacted via email to make sure my account was canceled (this was still in the "free trail" timeframe). They did not respond even though the email said they would get back to me. This was April 11th, 2020. On 7/27/20, I was charged for the course. I emailed them regarding this, and Allen, a representative, told me I would not be getting a refund but they would let me take the course (that I just paid for) and not charge me in the future.
I am a pretty tech savvy person, and for me to not be able to properly cancel me account seems fraudulent at best. This is a scam, they will not let you cancel the 4 week trail and if you try, they will charge you anyway.
Desired Outcome
A full refund for the class I never took, never explored the curriculum, and canceled immediately.
Shaw Academy Response
• Aug 01, 2020
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
Customer Response
• Aug 08, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I did cancel my account.
With the site being so difficult to navigate, I sent an email on April 11th to cancel my membership.
Shaw Academy Response
• Aug 11, 2020
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and the refund has already been processed. Please let us know if there is anything else you need assistance with.
BE CAREFUL when navigating in this site when you see ONE CLICK PURCHASE Promos ***
Specially in the MY COURSES page (https://skills.shawacademy.com/) when that has toolkit and cert promos with ONE CLICK purchase options placed SO CLOSE to your course list to trap you with any accidental click on by mistake..
On July 20, 2020, during our trail month, my kid fell trapped to above scenario. We contacted the customer service for past two weeks with multiple emails and tried hard to explain to cancel the accident transaction to refund the toolkit purchase ($39.95). It has been 10 days, no luck and given up my hopes, and I wanted share with you that they customer service is very poor and no way to get refunded (as some of reviews mentioned in this review blog).
***SO BE CAREFUL when navigating in this site when you see ONE CLICK PURCHASE Promos
Shaw Academy processed an unauthorized charge on my Paypal account for services I did not purchase when I logged in to cancel my free trial.
I signed up for a Shaw Academy free trial July 30, 2020. I decided to cancel my free trial subscription August 2nd. I then noticed an unauthorized charge of $49.99 to my Paypal account on August 2, 2020. I DID NOT click on any services for purchase, I have not requested or ordered any digital products, nor have I upgraded to a paid subscription. I have also not accessed any extra services or digital products, as can be seen on my account by Shaw Academy. I logged onto the account for the sole purpose of cancelling the free trial. I immediately called the number provided but the only way to reach them is through email. This appears to be fraudulent and I have not received a refund for this unauthorized charge to my account nor have I received any reply. I have emailed them through their PayPal account disputing the charge and cancelled my subscription as well as disputed the charge directly through their website.
Refund in the amount of $49.99 to my Paypal account for the unauthorized/unlawful charge to my account for subscriptions/products not purchased or accessed, on August 2, 2020.
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged for the purchase (Module Toolkit) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
The response received from Shaw Academy on August 4th suggests that I have purchased a module toolkit, and thus charged $49.99. I logged on to my free trial account on August 2nd to cancel the subscription. The evening of August 2nd I received notification of a charge to my Paypal after going through the cancellation process. Shaw academy is therefore suggesting that I authorized payment for the purchase of a toolkit for an account which I had cancelled. I have not received any toolkit, e-products nor have I accessed any toolkit on a Free-trial account which I cancelled. Furthermore, on August 4th I received confirmation by email from Shaw Academy that my trial was cancelled, and the email said I could still purchase the toolkit or e-certificate. This is the same toolkit that I was supposed to have purchased as claimed by Shaw Academy through their Revdex.com response to my claim on August 4th. This company appears to be fraudulent. I have attached the email received by Shaw Academy stating that I can still purchase the item that they claimed I had previously purchased, which I did not. I am seeking a full refund of the $49.99 to my Paypal account for an item that Shaw Academy acknowledges is still available for purchase on my account.
Hi ***, We have reviewed your account and would like to confirm that we have charged $49.99 CAD for the purchase (Module Toolkit) you made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Cancelled my membership immediately with Shaw Academy. Nevertheless my account is still active and I have been billed twice.
I cancelled my trial membership with Shaw Academy on the 01/07/20. Yet, my account is still active and I have been billed $69.99 twice. Once on the 03/07/20 and once on the 31/07/20. I have submitted a complaint using the form on their website and have not had a response.
Email: ***@outlook.com
Student number: XXXXX
I want my account immediately cancelled and I want a complete refund for both payments.
Hi ***,
We're sorry to know you were less than satisfied with Shaw Academy and hope you will accept our sincerest apologies. As we are unable to find any records of you contacting us to cancel your account within the trial period, we would kindly request you to share any kind of supporting documents (Email or Call Logs) stating you tried to cancel your account, which would help us in the case investigation and with the refund process. Please email us at ***@shawacademy.com.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. Find attached my call log from 06/07/20 at 7:59 to XXXXXXXXXX totalling 5 minutes. That's right, 5 minutes of painfully following the automated voice trying to get me to stay. I persisted though to the end and cancelled my account!
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund initiated, so I accept
Cancelled my subscription before the trip period expired but as still charged.
I joined Shaw Academy on the offer of a free trial run for 4 week free with the promise that if I cancel my subscription before the trial ends I wouldn't be charged any amount.
I attended two classes and a webinar then concluded the service was not for me. I then cancelled my subscription within the promised "4 weeks free trial" through calling the telephone number provided by Shaw Academy.
I didn't speak to any agents from their side but instead my call was processed by an automated telephone program which completed the cancellation which was confirmed by an email I received later that day.
I would like my money back (refund) on the condition that I cancelled my subscription but the trial ended. Also be removed from your billing list as my dashboard shows a next billing dated and that I am an active member.
Hi ***, We are sorry to let you down with this experience. *** we would surely want to help you with the same, As we have reviewed your account we see that you have been charged after the 4-week free trial which is as per our policy and we have no records of you requesting us to cancel the membership before the date/time of auto-renewal hence we request you to kindly provide us with any details or screenshot related to this issue which would help us know that you had contacted us in anyways on time so that we can help you with this issue and get this resolved ASAP, Kindly provide details through Email- ***@shawacademy.com
With Regards,
Shaw academy
Shaw Academy is not responding to my emails and complains addressed to them. I did not do any purchases to their products but charged using my card.
My student number is XXXXX and I am now in a Trial Account in Shaw Academy. Last July 07, 2020 my card got debited with 60AUD from Shaw Academy. I did not made any purchases or even allowed this transaction. I am asking for a refund but they did not respond. I wanted to end my Trial Account but I cannot reach their customer service hotline.
I noticed they have a "ONE-CLICK" PURCHASE button in user panel and I was thinking I might accidentally clicked it. But this kind of purchase button is taking advantage for the users because anyone can accidentally click it. This scheme is illegal. I can't even see in my user panel how many days left for my trial. Everything is disadvantageous to the users and they keep calling you for advertising and marketing.
Please Refund the money you charged me. I did not authorised that transaction and I dont need the Module eCertificate. And please cancel my membership/trial account.
I have attached the receipt.
Refund the amount they charged me which I did not authorised. Cancel my membership and trial account. Do not contact me again for advertising and marketing.
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue, We have reviewed your account and would like to confirm that we have charged for the purchase (Module E Certificate) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue, We have reviewed your account and would like to confirm that we have charged for the purchase (Module Toolkit) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
False advertising unlawful billing business practice.
I signed up for the free 4 week trial class but after reading all the complaints of how this company will charge your card and not let you cancel I decided to cancel my subscription before my free trial would end. I went on the app and proceeded with canceling my subscription only to come across the last screen that told me to call the number displayed if I want to cancel my subscription, when I called that number it says the number is not in service. I emailed them on X-X-XXXX stating that I want to cancel my subscription and that I still have 3 days left in my free trial and that I do not want them to charge my credit card. I'm still awaiting confirmation from them that they have canceled my subscription. If they charge my card I will dispute this charge since I have all the evidence that that I contacted them in time to cancel my subscription. Shaw Academy only cares to make money and make it impossible to cancel the subscription.
I am seeking that they cancel my subscription and account and to not charge my credit card.
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Unsolicited charge to my credit card-monthly subscription fee.
I use their 30-day trial to see the courses they offered and realized I was not interested. No later than a week later I cancelled my subscription. I went through their phone tree for about 10 minutes and confirmed multiple times that I wanted to cancel my subscription. That was June.
In July I realized that they haven't charged my credit card anyway. I reached out to dispute this, and have not gotten a response and over six days.
I just want a refund of the charge that I never consented to. This company is happy to ignore me and steal my money.
I just want a refund and want nothing to do with this slimy company again.
Hi ***, We are extremely sorry for the unpleasant experience with us, We see there is no records of amount dedication related to this Email address (***@gmail.com) of your's in data hence we request you to kindly contact us using your registered Email on ***@shawacademy.com we are happy to help.
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to this email address on August 5th, and was ignored again.
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, Shaw Academy seems to only acknowledge me thought your portal. They were to call me ASAP, and have yet to in over four days. I don't trust that they'll get back to me unless it's through my complaint. I appreciate your patience on this while I try to get some traction...
My bank has sent me a new credit card due to Shaw Academy's fraudulent activity. As such I will not give them my new credit card number for the purposes of a refund. They abused my previous credit card's number, and I strongly believe that they will fraudulently charge my new one as well.
Considering the above, I will accept my refund via cheque, or PayPal only.
Thank you
We have reviewed your account and would like to inform you that the refund has already been processed successfully as on 12 Aug.
***
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
The scoundrels refunded me thanks to you involvement.
Thank you.
Credit card charge for a free 4-week course I canceled after 2 days
I signed up for a FREE 4-week course on Graphic Design last 13 July. I canceled on 15 July. I checked my credit card today, I show a charge from Shaw Academy Hampshire GB, amounting to local currency PHP500.
I want the amount they charged to my credit card refunded. They had no authority to charge that amount, they advertised a FREE 4-week course for Graphic Design, and I canceled after only two days.
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Charged for subscription after cancellation.
I signed up for a "free month" subscription trial and then cancelled this a day later on 6 July (a few days later). I received an email from a "George" to say that this had been cancelled that I would not be charged.
I have since been charged $69.99 and I cannot get any response from Shaw when I have asked for a refund and for my membership to actually be cancelled.
I would like an immediate refund and confirmation that my account will actually be cancelled as previously promised. I would like a guarantee that I will not be charged again.
Hi ***, We are sorry to hear about your experience and the inconvenience caused to you. We have now stopped the auto-renewal and please be rest assured that going forward you will not be charged until you reactivate it. The membership will be canceled at the end of term, We have initiated a refund which will be credited back to the source in the next 3-5 business days as informed.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Cancelled free trial one day after starting, phone call convinced me to extend trial, employee said I could access with no charge.
I signed up for their free trial. I then checked my account page and saw that the trial would be over quickly and immediately cancelled online. A couple of days later, a rude employee contacted me with an accusatory tone and guilted me into reactivating the trial. She said that she'd extend it to a month, and that I could access the first two modules of my class at no cost. I specifically asked her, "So you guarantee that there will be no charges until after the trial period?" and she replied in the affirmative.
However, the time for the first module of my class came around, so I accessed it at the scheduled time. Afterward I checked my bank account, and the last $70 I had to my name were gone. My account was drained by a $69.99 charge from this company. I looked at my Shaw Academy account, and it still said "In Trial".
I e-mailed their refund department, and they told me that I was charged because I accessed my first module when the woman on the phone very plainly said that I would be able to complete the first two modules at no cost.
Now because they robbed me of my last money, I can't afford to dispute the charge with my bank, which charges a $15 fee for an investigation that won't even guarantee a positive result.
There are THOUSANDS of testimonials of similar experiences online. Business review websites have actually added a disclaimer on this company's page that say tell users that customers are being influenced to leave false positive reviews, so the information on these sites is no longer reliable. So many consumers have had unauthorized charges on their account while still on a free trial.
TrustPilot says "We have found out that this company has been inviting customers to leave reviews in a biased way, for example, selectively targeting only customers who are happy with their services. This company has also asked customers who left negative reviews to delete them or change them to positive reviews. We have also detected that this company has been reporting reviews in a biased way, for example by reporting all or most of their negative reviews and/or repeatedly reporting reviews that don't contravene our Guidelines for Reviewers. Further, this company's use of Trustpilot's branding on its site has been misleading. The company has not been displaying the most up to date ratings, TrustScore or reviews on their website at shawacademy.com."
Please investigate this company and their fraudulent activity.
A refund of my $69.99 to my bank account, since it was an unauthorized charge that the employee told me would not occur during my free trial.
Hi ***, We have reviewed your account and would like to confirm that we have charged $69.99 USD for the purchase (Shaw Academy Premium Membership - Monthly Subscription) you made via our Auto-renewal option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards
I was charged $99 for a service that I did not authorize to my account and Shaw Academy refuses to refund me.
My husband and I were enrolled in the 4 week free trial and he received a phone call from someone who did not speak English clearly offering him a 3 month offer for another course WITHOUT being charged. He made it clear and repeated numerous times that he was not able to pay anything and before he could commit to anything he would have to speak to his wife first. He was told that we would get an email with more information to decide but my card was immediately charged $99 right after the call. When I saw the charge I reached out to Shaw immediately to receive a refund and reiterated that my husband did not agree to being charged for anything and he lost his job from COVID19 and I received a response that they would not be giving a refund but would make him a 'lifetime member.' I replied back that I wasn't interested in that and was demanding a refund and no one has yet responded. I've also been in contact with my bank to be refunded for the fraudulent charges.
I sent them an email on 7/24 and I received a response back from them on 7/25 from Norman, refusing to give me the refund. I responded back immediately on 7/25 and have not received a response back to date. Ticket #(#XXXXXXX)
Name on Account:
Full refund of the $99 charged to the account and cancellation of his Shaw Academy Account. I have no interest in being a 'lifetime member' and don't want anything else to do with this company
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have subscribed to Quarterly membership, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not agree to a quarterly subscription so please process the refund.
I signed up for Shaw Academy's "Free 4 Week Interior Design" course, but quickly changed my mind and asked them to cancel. I'm still being contacted.
I signed up for Shaw Academy's "Free 4 Week Interior Design" course, but quickly changed my mind and asked them to cancel. I submitted the account cancellation request online, then called the posted phone # XXX-XXX-XXXX and spoke with someone who said their name was Kheagan. After over four minute phone call in which she attempted numerous times to get me to agree to keeping my account, more "free" time, etc, she finally said she was cancelling it. I kept repeating to just cancel it, I wasn't interested in anything else and wouldn't answer any questions about why. After I received her email yesterday, I'm still being contacted. I am receiving emails, phone calls, and text messages about attending courses. I sent another email to someone named Neil and told him to make sure it was cancelled, but haven't heard back anything from him. I have kept all emails, track of when I am called or texted, as well as any voicemails and screenshots of text messages.
I want no other contact by Shaw Academy or any of their representatives, and they will not use any of my credit card information to falsely charge any fees or charges before or after the 4 week trial period is to expire. They do not have any authorization or permission to charge anything to my card.
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
We have cancelled your membership as per your request. Please be assured that you will not be charged way forward until you reactivate it.
I have deleted your account and removed your email address and Phone number from our email/Phone distribution list.
Regards,
Shaw Academy
Shaw academy sent me a text message on July 26,2020, offer for a lifetime membership for $69. credit card charged but login details not received
Shaw academy charged me $69 and did not send me login details. Tried calling the number but received a busy tone every time. Emailed but I did not receive login details. Unable to contact this company to receive refund or login details. There is no way to reach them. I do not want them to charge my card again next month.
Refund and remove my credit card details from their system.
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
We see that you have misspelled your email address.
We have deleted your card details as per your request. Please be assured that you will not be charged way forward until you reactivate it.
I confirm your refund will be reaching your account in 4-5 business days.
Regards,
Shaw Academy
When I accidentally bought 2 toolkits, they would not refund the money, $40 is a lot to me. I didn't want the toolkits in the first place.
When I accidentally bought 2 toolkits, they would not refund the money, $80 is a lot to me. I did not want the toolkits in the first place. Their app is unsatisfactory, they have huge buttons that if you hit it you will automatically be charged. On a phone screen is was extremely hard to miss them since they cover the page.
I took this webinar/educational class so I could learn more about design. I am so anxious about the $80 I really need back. The information in the toolkits are kind of a joke. One is almost exactly what they are saying. I think they have lost their way in the education department.
I am on disability and am supporting my husband and myself. I do not make enough to have this happen. It's bad enough we are getting stir crazy. Everyone needs something to keep them busy. It's too bad that companies like Shaw Academy is one of the bad ones that are out for money. They never gave a lot of the participants the code for Adobe Apps to use for class. They kept saying it comes from Adobe, so I just wonder if Adobe is really involved.
So, I talked about myself, sorry, but you needed to know the situation. I can not let this go, I am very frustrated and upset about all of it. My depression/anxiety is going to the roof. Please make them work on the educational products or get out of the business and so no one else gets cheated.
First I would like a billing adjustment (refund of $80) for the toolkits would be great. The other stuff I didn't want I didn't even include. I also would like to see them have to pay everyone they cheated.
Hi ***,
We're sorry to hear you were less than satisfied with Shaw Academy.
We see that you have purchased the Toolkit from the course page.
I confirm this refund will be reaching your account in 4-5 business days.
Regards,
Shaw Academy
I cancelled a free trial with them on May 5, 2020 which was well before my free trial ended. I have a confirmation email and they still charged me.
I started a free trial with Shaw Academy in April 2020. I cancelled the free trial by calling their customer service, as requested. I asked for a confirmation email. The email started that my trial had been cancelled and that I would not receive any additional charges. Today, almost 3 months later, they charged me $69 out of nowhere. I want my money back ASAP.
Full refund IMMEDIATELY
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
PLEASE do not be dishonest in your response. I had a 4 week trial period that I began on April 29,2020. I cancelled WELL WITHIN the trial period. I cancelled on MAY 5, 2020, as confirmed by an email from YOUR COMPANY to me. I have attached a screenshot for proof. Thank you for processing the refund, but I also need a refund of the INTERNATIONAL SERVICE FEE OF $2.10 charged by you. I disputed this with my bank, and they said you, the merchant, would have to refund this because the charge was initiated by you as well as the $69.99. Please refund BOTH.
Hi ***,
We would like to apologize for your recent experience and we are sorry to hear you were less than satisfied with Shaw Academy. We are always looking at improving our services & we strive to ensure that you have nothing short of the best. You deserved better from us and we are sorry to have let you down.
We are sorry to inform that we do not have an option to refund the amount that has never been credited to Shaw academy, however we will be able to compensate it in other service based form. Nothing is more important than regaining your trust. We understand it is too late to reconcile, however if there is something that we can do to gain your business back, We kindly request you to write to us at ***@shawacademy.com.
Regards,
Shaw Academy
Tried to cancel the course and get refunded during the free trial and stay away from this website.
I signed up for a bookkeeping 4 weeks free trial course around July 20' 2020 and have been asked to provide credit card information in advance.
Later on I decided to cancel the course since I experienced difficulty to access the course.
Through the phone a Student Guidance Manager, Emily D succeeded to have me stay on the course by offering a free toolkit and e-certificate to my profile and send me an email dated July XX XXXX confirming about our conversation.
On the second day of the course, it happened that accidentally e-certificate purchased button got pressed. Without any other pop up screen to let us know that we were about to make a purchase they just proceeded with the payment.
A few days later, I realized that the charges went through to my credit card statement history, so I called for a refund because what they offered as an e-certificate for free was fake, and instead they gave me the payment process that just went directly without any second chance for us to consider the purchase.
A support team name Hector generated a ticket #XXXXXXX for my complaint, July 28, through email and offered a 6 months access instead of giving me the refund.
Unfortunately I don't trust this website anymore and turned down the offer.
Refund $40
Hi ***,
We would like to apologize for your recent experience.
Having checked our records, we see that the refund has already been credited to your account on Jul 31, 2020 and we have stopped the auto renewal on your account.
Please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
ShawAcademy took an unauthorised payment from my bank account
I had a 30-day free trial with ShawAcademy, student number XXXXX, activated in June 2020.
Later in June, I cancelled the membership over the phone.
On 28th July 2020, I was charged £49.99 and I am looking to be refunded this.
Payment as displayed on my online banking account:
CARD PAYMENT TO ONLINESACOSHAW ACADE,49.99 GBP, RATE 1.00/GBP ON 28-07-2020
I am looking to be refunded £49.99
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now stopped the auto renewal and please be assured that you will not be charged way forward until you reactivate it. The membership will be cancelled at the end of term.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
On July 27 I was charged $199.95 for a 1 year subscription to their online service of which I did not approve. I am seeking a refund for that amount.
on july 27 I recieved a phone call from a sales rep from shaw academy, who I could barely understand. the nature of the call was unclear and seemed to be just an evaluation of my experience with the company. after the call ended I got a notification from paypal that I had been charged $199.95 for a year subscription, of which I did not knowingly approve. I immediately called shaw and started atempting to get a refund. This morning, July 31 at 6:42 am, I recieved an email from them saying that a refund would be inconveniant for them and that instead they would be willing to give me access to more material related to the chosen course. I do not want more material for the course, I want my account terminated and my money refunded.
my account was created and the course chosen as a free trial, of which I was planning on cancelling, early July.
my student account number is XXXXX.
the charge was made through my paypal account on July 27th for $199.95
the person I was able to get in contact with was Kristina Lundquist who I submitted the refund request through.
due to this charge and the fact that they dont respond to these complaints until 48 hours has passed *** in my checking acccount being charged and me getting an overdraft fee and my account showing my balance being -$90.
i would like for them to issue a refund for the listed amount and to terminate any further communication or transactions going forward.
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have subscribed to Annual Subscription, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
I have deleted your account and removed your email address and Phone number from our email/Phone distribution list.
Regards,
Shaw Academy
shaw academy is charming me monthly, has given no access to the course materials. when I reach out about canceling they are no help
I recieved a link for the courses via whats app. I signed up but never recieved emails correspondence on ow to access website or course materials, when I try to log in to website non of my 5 emails work. they have been charging me 34+ dollars monthly without providing service. ive reached out about cancelling, and am told to email I signed up from, which is impossible to know when none of them work to log in.
cancel my subscription and for Shaw academy to stop taking money from my paypal account. and to refund me what was paid to them the last 3 months
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
We see that you have misspelled your email address.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
They will not refund me even though I canceled my account months ago.
I decided to sign up for a course with Shaw Academy. When I found out that said course would cost me hundreds of dollars, I canceled the same day I signed up. I continued to receive emails, so I contacted via email to make sure my account was canceled (this was still in the "free trail" timeframe). They did not respond even though the email said they would get back to me. This was April 11th, 2020. On 7/27/20, I was charged for the course. I emailed them regarding this, and Allen, a representative, told me I would not be getting a refund but they would let me take the course (that I just paid for) and not charge me in the future.
I am a pretty tech savvy person, and for me to not be able to properly cancel me account seems fraudulent at best. This is a scam, they will not let you cancel the 4 week trail and if you try, they will charge you anyway.
A full refund for the class I never took, never explored the curriculum, and canceled immediately.
Hi ***,
We are sorry to hear about your experience and inconvenience caused to you.
Having checked our records, we see that you have registered for a free trial and you have not cancelled it on time, so the payment was processed.
I confirm your refund will be reaching your account in 4-5 business days.
We have now cancelled your membership and please be assured that you will not be charged way forward until you reactivate it.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I did cancel my account.
With the site being so difficult to navigate, I sent an email on April 11th to cancel my membership.
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and the refund has already been processed. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
BE CAREFUL when navigating in this site when you see ONE CLICK PURCHASE Promos ***
Specially in the MY COURSES page (https://skills.shawacademy.com/) when that has toolkit and cert promos with ONE CLICK purchase options placed SO CLOSE to your course list to trap you with any accidental click on by mistake..
On July 20, 2020, during our trail month, my kid fell trapped to above scenario. We contacted the customer service for past two weeks with multiple emails and tried hard to explain to cancel the accident transaction to refund the toolkit purchase ($39.95). It has been 10 days, no luck and given up my hopes, and I wanted share with you that they customer service is very poor and no way to get refunded (as some of reviews mentioned in this review blog).
***SO BE CAREFUL when navigating in this site when you see ONE CLICK PURCHASE Promos