Shaw Academy

Tried to cancel my subscription and get my refund but they waiting until it was to late to start the process.
I tried to cancel after my class on July 28th after my last class but they were closed and pulled the money in the morning. I reached out on the last day of my trial and they waiting until the next day to respond which pushed me out of the free time frame. How convenient. I was able to cancell on the 29th but the money was pulled the day before. I had a calander date set so I did not miss it. When they reached back to me a day late they said it was to late to help with the refund which I find hard to believe since they were the one who didn't respond.

Shaw Academy utilizes shady practices, refuses to issue refund, refuses to cancel my membership, and lies about dispute resolution. Absolutely vile
Ticket number for Shaw: XXXXXXX
Problem date: July 27, 2020-present
Purchase amount: $39.95
PayPal transaction ID: ***

I signed up for a free trial of a Shaw Academy creative writing course late in the evening on July 27, 2020. Upon arriving to my class page, a pop up ad advertising a "toolkit" came up. I tried to click away from the page and was informed my "purchase was successful." One click purchases? Seriously? And ones that happen even if you don't click on the buy button? I therefore contacted Shaw and informed them I had not purchased the tool kit and politely asked for a refund and they insisted I had purchased the toolkit, then tried to bribe me with a useless free certificate that they somehow decided was worth over $100 like that was what I wanted in the first place. I then filed a dispute through PayPal for the charges and escalated the emails to Shaw Academy. They then informed me that they couldn't issue a refund as long as the dispute was active, which is an outright lie since issuing a refund automatically ends a PayPal dispute. You can see evidence for this on PayPal's website here: https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-refund-to-close-a-d...⇄ I also asked repeatedly for them to confirm my membership had been permanently canceled and they have refused to do so. My account has been overdrawn as a result of their unscrupulous actions. I have attached screenshots of their emails to me. I can also attach screenshots of how difficult it was to try (and fail) to cancel my membership myself and show my responses to them as well, if necessary. You'll see in the emails they even had the audacity to complain about "difficulties" for them because I asked for a refund and disputed the charge via PayPal.

I paid for a lifetime membership and then was kicked out of my account and told it does not exist. I have been charged $105 CAD.
I have no log of this interaction as they have charged me for this service, kicked me out of my account and said it doesn't exist and never sent me a conformation of purchase. The only proof I have is my bank statement.

July 29, 2020 POS Purchase
OPOS SHAWCOURSEACADEMY NEW Y - 105.00 CAD charged to Business account debit Visa

I found this complaint from another person filing against Shaw Academy, this is the exact situation that happened to me. I have zero record of this purchase other than on my bank account. I can't even login to the account, it says it does not exist even though right after my credit card was charged I signed up for a class and saw that the email on the account was ***@madisonreitzdesign.com. After I left the browser window, I could not login again, it was as if it never happened other than financially.

"I was signed up with Shaw for the nutrition program. I received a text that I could sign up for a lifetime membership at 95% off regular price and it would include a membership for a friend. I was ecstatic and took advantage of it. Well, I thought I did. I was charged and did not receive the lifetime membership or the link for my friend. I reached out to Shaw support and keep getting the run around. Even though I sent them the screen shot of the charges and all the information I had. It's been 2 weeks now with no resolution. I am very frustrated and irritated. I feel as though I got swindled. Then to add insult to injury. I keep getting texts to sign up for the lifetime membership."

I signed up for free photography classes with Shaw Academy. I was unable to access the course or my account, yet they took money out of my account
I tried a few times to log in but to no avail. So, when I kept getting texts I replied Stop, as offered. I did not authorize a charge to my account. I am unable to attend any courses thru them as I am back to work.

I subscribed to the 30 day free trial. I was not interested in using this program from the very first day and unsubscribed but was still charged.
I subscribed to the 30 day free trial on July 1. I was not interested in using this program from the very first day after realizing it was not what I wanted and was harrassed with messages and emails to attend classes which I never did and unsubscribed from emails and blocked messages. This morning I wake up and I have a 69.99 fee which I understand should have not been charged because I never used their services and was unaware that the charge would occur. I called their number and you can't even speak to someone live but a machine that takes 10 minutes of your life to allow yoh to cancel. I want my money back.

I got a free trial subscription with Shaw Academy, 30 days free trial, they took my card information, I cancel two days after, and no refund given.
I got an online subscription on Friday July 24, 2020 with Shaw Academy, free trial for 30 days, they took my credit card information, I start receiving emails from them, telling me to choose the live online lessons, I picked two days Monday July 27, 2020 and Friday July 31,2020; on Monday I received a call from a foreign number, it was a lady and she said the purpose of the call was to gave instructions to take the online course, I told her why the caller ID did not show a United States number, and I ask her the place she was calling from, she said from South Africa, she seems very nice and said if I have questions call her, however she did not gave me a local number to call. My course supposed to be on July 27, 2020 at noon, I received a link, and at noon I was sitting in from of my computer to take the class, however that page seems weird, it was unresponsive, and I start suspecting of an scam. Then I immediately start the process to cancel the subscription online, which was very difficult to do, however I went to the end, and the cancellation appears valid on the screen, and I will receive a confirmation of the cancellation by email, I never received the email, and my surprise was that my credit card was charged for $69.99. During my subscription process I took a picture of the screen where clearly say that they won't charge me during the trial period. They said you won't be charged if you cancel before Aug 24, 2020.
This is an SCAM company, and something has to be done immediately. I am sure there is more people in the same situation. Please help me and help the community from scammers like this company. Thank You.

have deactivated my account and informed them to remove my credit card detail which they have confirmed tru mail. Yet I was credited for a toolkit!!
I informed them to cancel my subscription and remove my credit card detail on my account they replied with confrimation for the same (july15)
July 30, I i w deducted in credit card for the toolkit that I have not purchased, atleast not on my knowledge! Even though, if my creditcard details is already removed just like what they said in the mail, I will not be billed with the toolkit.. I demand for a refund for this as my account is already deactivated and the toolkit I havent hurchased nortouched it!!!

I signed up for a free trial online class on 7/19/2020. The free trial is 28 days. I was already charged. I have canceled. The refuse to refund.
Paid by credit card on 7/19/2020
Have attempted to cancel over the last few days.
I have contacted the credit card company.

I was charge 69.99 when I had attempted to cancel before trial end date but their system did not allow it until after the end date.
I entered a 4 week free trial on 06/29/20 and attempted to cancel on 07/25/20 but the code I was given to use to call in to cancel did not work. I had to attempt to cancel again and the code only worked after the trial end date resulting in me being charged $69.99 from my debit card. I contacted Shaw academy and informed them of this but was told that I could not be refunded because I canceled after the trial end date even though their system did not allow me to cancel before.

I request Shaw Academy to cancel my account and fully refund me $69.99
Hello,

I signed up on 6/30/2020 for a 1-month free trial. But when I by accident clicked a button it automatically charged me $69.99 fee. I immediately contacted the customer service and emailed back and forth with Sebastian several rounds. Though he offered me longer subscription but I really do not want to continue. In fact, till now I did not start any online learning in ShawAcademy. I explicitly told him to cancel my account and refund me fully, but he refused to do it. Finally I have to file a dispute through my credit card company. Yesterday I talked with Trever on phone and he agreed to refund me and gave me this email address. Thank you very much for the help in advance.

Best

I signed up for a free 4 week trial,then put the school on pause but they re-activated my account & charged me $70 even though I canceled during tria
I started a free trial with Shaw Academy for 4 weeks, . By week 3 I paused my schooling then after the pause trial was over I received emails from the school again,immediately I went to cancl my account. I did so, and they even sent me at the last page to call a phone number to speak with their "Student Guidance Managers" Suprise surprise! You don't even get to a human being. Their "Guidance Managers " are automated,at least that's from my experience. Well they went ahead to charged me $69.99 Anyways! Even though I did cancel! That was the last but of money I had, and they took it. Sad to say this the 2nd time they ripped me off. I sent them an email requesting that they refund me,and claimed they looked into it,and they told me NO REFUNDS. But they assured my account was canceled and no more charges would be made. Then they told me I'd get 6 months schooling free to make it right. Huh? Free schooling on a canceled account? How does that work? These people are rip-offs, taking money and providing absolutely nothing

Got scammed by Shaw Academy.
Shaw academy is a huge scam and one that is difficult to deal with.

On July 24, 2020, I saw an ad on Instagram about a free four week trial for a photography course through Shaw Academy. I signed up.

Upon receiving an insulting amount of emails and notifications, etc, from Shaw Academy, I was annoyed and decided I wanted to cancel my free trial. There was no option to cancel online and I was prompted to call a phone number. On July 27, 2020, I spoke on the phone with a guy to cancel my "free" trial. I asked multiple times, turning down his pressures for me to continue the course and give it a try. In the end I was tired of trying to pass *** deals and he offered the module 1 toolkit for free, as well as the certificate for completing module 1. I gave in and he said that I would receive an email about this so I could have it "in black and white", and that it would take about 15 minutes for the toolkit for module 1 to be unlocked. I received no email and module 1 still seemed to be locked until I eventually saw a button that allowed me to unlock the module. Even after this, trying to access any lessons wasn't working, I kept getting directed to other pop-ups rather than being able to see the lesson that was supposed to be available.

This was weird. I was skeptical since I still hadn't received the promised email and I had to go in and take several minutes to figure out how to access the course materials. My sense that I had walked into a scam was even higher now. I went to check my credit card balance and noticed that I was billed $69.99 (CAD) for a month subscription. I had never made any purchases and this was supposed to be a free trial. I emailed them right away to request a refund and cancel my account.

On July 28, 2020, I received a response saying that I had been charged since I did not cancel my subscription before the end of the four week free trial. My trial began on July 24, 2020, and I had tried to cancel on July 27, 2020, and now July 28, 2020. They said they could not give a refund but were offering six months free, valued at $399. This makes no sense. I responded I wanted a refund and after for my subscription to be cancelled and never to be contacted again once this was settled.

On July 29, 2020, I received their response. They apologized for their mistake about the subscription, and said that I was actually charged for unlocking module 1. They said they could not give a refund and AGAIN restated the previous day's offer, along with saying I could unlock module 2 immediately without charge. I have not and will not. In both emails it was also stated that they can confirm my membership has been cancelled and that I can be sure no further charges will occur. Yet I am still getting bombarded with emails and since I hadn't logged off of my account, can still see that it is active. LET ME RESTATE that there is no way to cancel online or erase my credit card information off the site. I have responded again that I want a refund, my subscription cancelled, and after this is resolved to never be contacted again.

We will see how this pans out, but it will end with my requests satisfied.

I understand that this is my individual situation but I would like to communicate it to anyone even considering signing up for Shaw Academy.

I did a free trial that was the length of 4 weeks. I attempted to cancel my free trial before the end of my four weeks but discovered that the cancellation did not process and I was charged 70 dollars.

I reached out to customer service requesting the official cancellation and requested a refund because I did not use the product one time besides to sign up initially.

I was provided the cancellation but was told that I could not have a refund due to their terms and conditions and the free trial expiring. I have never received such service from any other company and never had an issue getting a refund following the end of a free trial, especially for a product I did not use.

I would not recommend signing up for Shaw Academy. They state that the refund policy is in their terms and conditions but, in my opinion, a company that cares about their consumer would not take their money if the customer did not even use the product.

69.99$ needs to be refunded!
I signed up for a 4-week trial period on July 17, 2020. On July 18, 2020, I was charged $69.99 for a "Tool Kit" that I did not want. There is a "one click purchase" button on their website I accidentally hit and I was charged right away. The charge is labeled as a pre-authorized purchase, although I never authorized it. Additionally, their customer service is the worst I've ever experienced. It took almost two weeks to get a response. Plus, you can't just cancel your membership directly from the website. You have to call them first. So I just paused my membership and wait for their response emails. On July 29, 2020, I finally got a phone call from their billing department and saying there's no way they could refund me money cause I exceeded the 4-week trial, by that time, my memory blurred and I thought it was the case as he said. And he offered me an extended 6 month free subscription. It was more like forcing me to accept the offer or I'll be left with nothing but the charge of 69.99$. But I logged in my account again right after the call and found out my account was apparently within that 4-week trial. This time, I tried to call back to cancel this membership first, but they won't let me do it cause they need to talk to billing department first about my case. It's been super frustrating as they don't care about their customer experience and not trying to fix the issue, instead, putting us on hold till it went with their refund policy, managing to steal our money.

I signed up for a free trial through Shaw Academy and was deliberately misdirected and lied to so that they could take my money.
I signed up for a free trial with Shaw Academy on June 30th and subsequently was harassed by way of email, text, and phone call about attending classes. I was called by a representative on July 19th soon after attending my first class and communicated that I was no longer interested in the course. He tried to convince me to stay but after expressing my disinterest, he gave me instructions on how to deactivate my account. After receiving these instructions I called the given number and entered my account number XXXXX. The automated system told me I was incorrect several times after entering the number clearly displayed on their website. After attempting to cancel MULTIPLE times I was unsuccessful. The number I'd recieved the call from was now unresponsive and there were no further instructions on how to cancel my account. Shaw Academy then took $69.99 out of my account July 23rd for the "Premium Membership", even after I'd talked to a representative about canceling my account and attempted multiple times to cancel my trial before I was charged. I was not able to reach anyone on the phone after several attempts, due to invalid phone numbers listed on their site. I emailed Shaw Academy and was told they "do not have a calling team" which was a lie given I'd received a call from a real person representing Shaw Academy. The number listed on the website is not in service, so I called the number that I'd received incoming, +X(XXX) XXX-XXXX, and was given the voice of a response machine. After selecting cancellation through the phone, and listening to the automated system try to convince me to stay, I went on to select cancellation and the call dropped MULTIPLE times after I chose canellation and I had to call back repeatedly before the account was actually canceled. After searching online about how to resolve my issue it is obvious that many others have had my exact same issue. I have multiple screenshots of incoming calls, meaning I was lied to through email when they claimed they did not have a calling team when I was in fact contacted by individuals affliated with Shaw Academy. I also have records of outgoing calls to the same number in attempts to cancel my account in time. It seems that they have deliberately made it difficult to contact them to cancel my account and are also actively lying to customers about the way they run their business in order to take money from people. Please refund my money and make sure I am never charged again!

Took money out of my account after account cancellation.
I cancelled my account a week before said date and they still stole $70 out of my account. When I confronted them about it, they gave me a load of *** about their policy. I had a picture of the cancellation so I sent it to them. I am currently still in battle with them. They are not letting people cancel their accounts. Apparently they are notorious for doing so. They are thieves and criminals running this website. Tell everyone you know to stay away from them.

Charged for multiple services without authorization and won't refund. While the free intro was good, I didn't continue with the training.
April 30th I was looking at a "toolkit" and when I clicked on it for more info, was immediately charged without confirmation or authorization. I never opened the toolkit or even clicked on it, asked for a refund and was told they couldn't accommodate. Then they charged $70/month for two months without authorization. When I reached out about the newer charges, they basically said it was in the terms of the 'free trial' and they wouldn't refund my money. I had let the first one go figuring I could eat $40 but to have to eat another $140?!?!?! The whole thing seems and feels like a scam to me, not to mention the added cost of what they want for 'certificates' for their courses. The material I did see wasn't super detailed, very high level. On top of everything else, they said they'd give me $600 worth of classes since they couldn't refund my money...I don't want that, I want my money back! I didn't even finish the full trial, which they should be able to see (from a login/access perspective) since the solution is cloud-based. They can send me a zillion promotional emails but not one that says they're going to CHARGE me????
See attached screenshots of all the emails, most of which I deleted so you can't see the number of emails that came in for April, May and June...what you can see is that two weeks after I officially cancelled, they're still sending a ton. You can see from the screenshots I also emailed them about the sheer amount of emails they send.

I signed up for a 4 week trial and attempted to cancel, but was billed to my account anyways and pushed into an active subscription I didn't ask for.
I added the trial to check their classes out, but wanted to cancel because I wouldn't have time to continue further. Their cancellation process is unnecessarily complicated and requires you to call them during business hours. I put my membership on pause, to call during business hours the next day, through which it said I wouldn't be charged, but the company pushed me into an active membership and charged me anyways. I didn't even use their service at all during this period and they billed my card anyways. What's worse, they don't have a contact # to reach out to them about such issues because they are aware of their fraudulent billing & charging practices.

Shaw Academy charged my credit card $69.99 for a certificate they say I applied for and I didn't.
Shaw Academy (air quotes), charged my credit card $69.99 for a certificate I did not apply for for a class I didn't take. The credit card was to reserve the class for free and if I wanted credit for the class I could apply for a certificate. I did neither and couldn't find a way to cancel my credit card or paypal off their account. When I was billed I thought I could get a customer service number for them but my credit card had nothing. Didn't know this was a scam company. When they are emailed they send an automated email in response pretending like it's an urgent matter to them saying I will receive a call within 48 hours and no one calls.

I signed up for a 4 week free trial & after Wk 2 & an absurd amount of calls/texts/emails I let them know I want to cancel but they refused to refund
I signed up for a 4wk free trial on June 30! After week 2, I learned that the material was not up to par to expectations! After receiving multiple calls/texts/emails from reps on a daily I let a rep know the week of 7/20 that I no longer wanted to continue my subscription and to please remove me from the contact list. They kindly confirmed I would be removed and nothing charged as well as no more marketing calls!

Unfortunately, then to my surprise on 7/28 I was still charged! I reached out to a rep to explain the situation to which she said oh we can't do anything and completely discounted everything but acknowledged that my subscription was cancelled!!!!

Terrible customer service!!!!