Shaw Academy

I tried a free trial for one month, but I cancel it before the end. The trial cost 70$ after. I cancel it and I saw they charge me for 70$.
I started the free trial wich include 1 month free in june 8.

In June 30 I cancel my trial, after the free trial, if you dont cancel it, they charge you 69,99$.

I Check my money transaction and I saw they charge me the July 7, but I cancel it.

they charged me for something I did not ask for or use. Charged me with out my permission.
on July 18, I signed in to your a free trial course. After watching a 10 second video I looked around baffled that the so called course ended so quickly. Got a notification on my phone that paypal had accepted a $45.99 charge from Shaw Academy with out my permission. Made a complaint with PayPal and they will not fix it. PayPal id is ***@hotmail.com

I got T Mobil app call Tuesday.Seem like reputable company.They had Shaw Academy app on that Tuesday explored and did not knew I was signing up for it
I contacted Shaw academy and asked why there are two charges on my account but cant get them to take it off.

I was charged for a free trial and when I called for a refund they denied me for invalid reasons.
I signed up on 7/7/20 for a free 4 week trial. I scheduled 2 online classes and started exploring the website. Within the hour, my PayPal account was charged the full amount of $69.99. I immediately went to my account and tried to cancel. I was unable to do this online and needed to call the company. They told me they would cancel my account but I needed to email the billing dept to get a refund. Later I checked my account and my subscription has a cancel date of Feb 2021 instead of immediately. The billing dept said they cannot refund me because I manually opened module #1. However, in the FAQ section of their website, it states that you are able to access all modules during the free trial. This company has lost their accreditation yet still advertise that they are accredited online. There are numerous complaints logged on trustpilot and other I found an online group specifically meant for complaints about this company, I have filed a dispute with PayPal for unauthorized charges and I have blocked their company from further charges. What I want now is a refund and my information wiped out of their records. They never should have charged me during my free trial yet they did, within hours of my activation. They said the modules were included in the free trail, but they lied and say they won't refund me now. This company is scamming people and stealing their money for something they claim is free. And they are promoting an accreditation that is false. They need to be shut down and stopped from stealing from more people.

Attempted cancelling within the free trial period, yet keep getting charged fees. Customer service has been extremely useless. I want a refund.
I have been going back and forth with Shaw Academy via email for 2 months now. A series of issues I have experienced are common looking at the complaints on Revdex.com. Attempt #1 to cancel my membership was on the 28th day of the free trial period - May 20; signed up on April 22. I got prompted to a page saying to call a number to confirm cancellation. I did multiple times, called within "support hours", but conveniently the phone call was automated "The person you are trying to call is not available, please try again later". I did and still nothing. I emailed them on May 20 and received an automated email acknowledging my cancellation request and someone will be in contact with me. I contacted other listed phone numbers of theirs but seem to be out of service or invalid. The same day, I checked my bank account and $69.99 was posted that day. In order for the amount to be posted, they would have charged my account a couple days prior to my free trial expiration. It takes a few days for an "authorized" transaction to become a "posted" transaction. This is common knowledge. My partner who works for the bank I bank with also said this. I contacted them about this, as well as a charge of $34.95 posted on my bank statement on April 23. I have received countless emails on their marketing end to purchase this or that, with no intention of purchasing anything. I never realized by clicking an email to view tool kits, etc, without clicking "buy" I would be charged $34.95? After emailing about $34.95 & $69.99 charges and telling them to cancel my account, I received no email back. I look at my junk folder and the email is there. It says I have to forward the email to ***@shawacademy.com to cancel my membership and I did. By this time I have received another charge onto my account of $69.99 posted on June 17, a total of $174.93. WHY is it impossible to cancel my membership? I emailed back about this and their response was to give me a lifetime membership for "free". I didn't want this, I wanted my $174.93 refunded and membership CANCELLED, not extended to lifetime access. I replied back again. Every time I reply, a new representative repeatedly ignores my actual request and sends automated marketing content. Even after my "free" lifetime membership was granted, I received ANOTHER posted charge of $69.99 on July 15, totalling to $244.92 in charges!! Will this continue each month? I emailed again about this and the response was "Hi ______, Thanks for reaching out to us again! Having checked our records, I could see that you're a Lifetime member of Shaw Academy. The Lifetime Membership has been offered free for you. The lifetime membership is just one-time payment and you do not have to pay anything extra for courses. The lifetime membership has the following benefits:Unlimited Access to All Courses(Both Foundation and Advanced modules)Interactive Live Webinars & Recordings in HDWeekly Assignments & QuizzesPremium support round the clockNote: The additional resources (Toolkits), E-certificates and Hard copy diploma are available at an additional fee.If you wish to continue further, We're happy to enable FREE E-certificate, Toolkit, and Hard copy diploma for 1 complete course instead of a refund.If you wish to accept the offer, please provide us with the course name that you would like to get qualified? So that we can enable the offer kit in your account.If you have any questions, please just ask.Your Friendly Neighborhood Shaw Academy Support Team.Kind Regards,Shane"

How do I have FREE lifetime access yet charged again the other day? This is by far the worst customer service I've received and a giant pain dealing with this for 2 months now. I don't want "free" things just to be charged each month instead of issuing a simple refund. I just want my $244.92 refunded. I am frustrated these issues are clearly not being resolved, charges keep happening and money is just being thrown out on something I attempted to cancel during my free-trial.

I signed up for a FREE online class in May 2020,which I canceled before completing but my card has been debited a total of $139.98 and need a refund.
I registered for a FREE online class in May 2020, which I canceled without completing and asked for my account and card details to be deleted. An email acknowledging my request and confirming that no charge will be placed on my card was sent to me. However, I noticed that a charge of $69.99 was taken from my card in June and another &69.99 in July.

Find an attached email from your organization acknowledging and confirming that my card will not be charged.

Kindly get Shaw Academy to reverse these charges.

Regards

Shaw Academy does not clearly state that if a person clicks on certain areas of their site, that they will automatically be charged.
I was charged July 12th for $39.95 for clicking on a button on their site. There was no indication the button did anything, no payment confirmation, no notification that something had downloaded to my phone. Other buttons were listed with prices on this site but the button I clicked on did not list a price. This is a blatant attempt to confuse consumers and is false advertising. When I contacted the company's billing department by email, they stated that I cannot get my money refunded despite the fact I did not want the product that downloaded automatically to my phone and the fact that I did not intend to purchase or acquire any product. I had only signed up for a 30 day trial for their online graphic design course and I cancelled in 2 days on Jul 15th after reading many consumer complaints about their billing department. I was not charged for the trial since I cancelled before the 30 days was up but was charged a fee for a button I clicked on which they said was their e-certificate for the course. They said their fine print in the sign up process allows them to charge people for clicking on the button. I disagree since they try to confuse ppl by not listing a price on a button but prices on other buttons. Additionally, how is one supposed to accurately identify certain buttons and not others from reading their agreement since it would need to accurately descibe the color of the buttons. They also do not exhibit good will and good faith when I honestly told them I mistakenly clicked on it and do not want a certificate if I am just looking at the course with the trial version.
My student number with them is XXXXX

Shaw advertised free trial lesson but will force people to click one-time click purchase link before you can move on to the actual class schedule.
Shaw advertised a 7 day free trial for all their online lessons. Right when I register, it confirms that I won't be charge the subscription fee till August 13, 2020. However, while going along the process of scheduling the classes, the website is forcing people to click a one-time click purchase link before it will route you to the actual schedule of the class. This is very deceitful and money grabber practice. I haven't even checked if the lessons are for me but they went ahead and charged my account. It won't have any pop up window where you need to confirm the charges either! If someone isn't aware of what's being clicked, they could up with hefty charges on their bill! I cancelled my account right away and the website didn't let me. I've literally have to go through 6 times of clicking "I want to cancel my subscription" before it routed me to a page where it wants me to call! Such a waste of time! When I finally called, the customer support isn't even helpful! I explained the situation and all she did is upsell some more! How they will give me a free toolkit! I expressly said I want to move forward with the cancellation of my account but that didn't happen. I was being asked to send an email to ***@shawacademy.com. I did send an email to no avail. NO response until now that they will cancel my account and they will refund the charge they put through my account. When I finally went to google to put some reviews, I've found out that there were so many people that went through exactly my situation!

Unsubscribed on June 1st during trial. They charged me $34.99 a week ago. I emailed to get a refund. Nothing has been done.
I signed up for a free trial of an online course from Shaw academy. I found out through social media that they do not have the best business practices, so I unsubscribed as soon as I could and was still in their trial. I got a confirmation email stating my subscription was canceled. On July 16th, they charged my PayPal account $34.99. I sent them an email asking them to refund the money. They sent an email back stating it should be resolved in 48 hrs. I started a dispute with PayPal and will also be doing one from my bank card. There was also an unknown charge to my bank card, which I will be disputing.

I am reporting Shaw Academy to ACTION FRAUD and my bank is already investigating Shaw Academy. Do not apply for any certification to Shaw Academy. I haven't even received any email confirming my subscription from Shaw Academy but I was charged for it! My money was taken without my permission. I was trying to call the academy but the automatic voice message was referring to my student ID that I HAVE NEVER received, meaning I wasn't able to make an actual phone call. I was trying multiple times to contact the customer service but no results!

COVID EXCUSE IS A LIE.

Company scams customers by fraudulently claiming various amounts of free trials (1 month, 4 weeks, 30 days). Customers face an impossibly difficult cancellation process that involves clicking through multiple pages, phoning numbers that are either out of service or are internationally charged, or emailing an address that isn't regularly monitored. Even if customers manage to reach someone, they're hit with lengthy sales pitches and endless offers for increased free trials rather than simply having their account closed as requested. If a customer manages to have their account closed, many are regularly charged anyway, sometimes weeks or months later, some multiple times.

Additionally, the website itself is incredibly deceptive, with banners telling you to "click here to find out more" about diplomas and tool kits that actually automatically charge your for the item without allowing you to verify or consent to the purchase first.

All of these problems pre-date Covid-19. The same issues can be found on Trustpilot dating back as far as July 2019, shortly after Shaw exited financial restructuring and examinership in Ireland.

Additionally, there are multiple Facebook, Twitter, Instagram, and Reddit support groups for former scam victims, all of which pre-date the current Covid-19 crisis. This was also exposed by both the Guardian and the BBC.

TL/DR: Shaw lies, scams, and conspires to defraud as many customers as they possibly can on a global level. Avoid at all costs.

They make it difficult to cancel. You try via online and go through about 5 screens then they make you call and go through a series of messages.
On several occasions I attempted to cancel my trial membership. Each time you go to hit that you would like to cancel, you are directed to another screen that gives you more offers to stay. You click you still want to cancel and then yet another screen of offers and telling you you can pause your membership. You try again and are directed to about 2-3 more attempts to make you stay. On the last one you say you still don't want to keep the service and they then say you need to confirm cancellation by phone but can only do so between certain hours.

When you call they do the same thing. You press 2 to cancel at least 5 times before they finally say that you can cancel but you have been billed for lifetime availability of 50% of the course.

It is very disturbing that you can't speak with a live individual and they took the money and I can't reach anyone to get a refund for the money they took. It shouldn't be that you can't cancel and that you have to jump through hoops. I would like my full refund.

Shaw Academy refuses to cancel trial period
Shaw Academy clearly states on their website a 4-week trial period concerning their online education courses. They state that before the end of the trial period, if you are to cancel the account, you will NOT be charged their $69.99 premium membership fee. Today (7/17/20) was the day before my final day to cancel the trial. When I logged into the account, it stated I had 1 day left to cancel. I proceeded with the cancellation process: calling a listed automated phone number, confirming my cancellation. They stated that a cancellation email would be sent to my address on file. After 1 hour, I still received nothing and called again. The same process happened. I sent an email to their support team who stated they would contact me within 48 hours - 1 full day after my trial ended. I called my bank account to cancel my debit card before their charge could come out, however, the charge had been "pre-authorized" meaning that they could take the money out regardless. I sent yet another email, getting the same automated response. I checked my bank account, and they had gone through with the charge even though I had 1 day left hours earlier. Their company and purpose is 100% a scam. They are preying on students and those who want to better themselves for the purpose of stealing a quick buck.

This company is a complete scam they took out money from my daughters account and make it impossible to cancel, they are refusing to refund the amount
My daughter signed up for a trial with this company after the trial was up they made it impossible to cancel , they then took money from her account of 49 on 2 occasions. 98.90 in total , after numerous emails they refused to refund the money even though no services were used , they basically said it was her own fault , she is 17 years old and they cleaned out her bank account of all the money she had in it . They are a complete scam

I was charged 3 days after I joined the academy which said 4 weeks free and no charge till after 4 weeks. I cancelled on the 16 after I joined.
I already didn't have any money left because of covid I lost what little income I did have for me and my kids. I emailed billing about my refund and they telling me they can't refund my money.

Unauthorized payment and refusing to give a refund.
On Sunday July 12 I signed up for free online classes for a month and was shocked when I received a charge of $39.95. Immediately after getting an notification for PayPal I reached out to the school so the problem could be rectified Immediately but they refused to issue a refund and are only willing to give me $499.00 worth of money towards their classes. Because of an unauthorized payment I cannot pay the bill that's supposed to come out any day now I am on a fixed-income and can't afford late fees for other bills due to the fact I was charged for services not authorized.

Scammer
They offered a free trial but charged me 2 days after. They scammed a lot of people. They sent me that they unlocked the e certificate. I didn't even attend any of their classes. Because I want to cancel the free trial right away. Coz I read the reviews late. Because in trustpilot, they make fake reviews That you will not be able to read all the negative reviews. Then they told me they cannot refund me but offered me a worth $499 free classes.

signed up Jun 13 for a free 30day trial. I had until Jul 15 to cancel w/no penalty or any charges. I was billed for a full course on Jun 23
I called to cancel free period on Jun 25 and also asked for a refund of 79.99 that had been charged on my credit card. Rep apologized offered a free course so I wldnt cancel. I declined and stated I wanted the refund at which point she apologized and said that she would open the case as I had been billed 2 days earlier. Jun 27 email states that I had not cancelled within the trial period, therefore refund would not be processed but they are willing to offer me a 6mo access for free which is worth $399. I declined same day and again asked for a refund. Jun 29 they respond saying module 1 had been unlocked and no refund will be granted and again they offer 6mo free. I again decline. Jun 30 refund declined and now they offering 12mo free worth $699 + a tool kit worth $199. I decline. Jul 3 no refund and now they are offering a lifetime membership to which I decline and ask for a refund as per their own terms and conditions. No reply back, followed up on Jul 9 and Jul 16 as now they are not answering my emails anymore

I was on a 14 day free trial, I did not like the program/service so I canceled the service before the trial ended. Then I was charged the fee.
On May 26th, 2020 I signed up for a free 14 day trial for their Digital Marketing course. I went to the first class and there was not sound with the presentation. I reached out and asked about the sound issue and got a bot email response with no solution. I then went to my back office and looked for the cancellation process. On June 1, 2020 I called the number like I was told to do after numerous clicks to cancel. Then on the phone I went through numerous prompts to cancel as well. I thought my account was canceled until July 13th, 2020, I went to pay a bill and the money was gone. I checked my account and realized that Shaw Academy had withdrawn $69.99 out of my account on July 10th, 2020. I immediately contacted Shaw Academy through support email and told them of their error. They responded two days later with this:
From Solomon,
Hi ***

Thank you for reaching out to us.

I have personally reviewed your account and found the following details:

The subscription has been initiated as 4-week free trial.
The cancellation was not successful during the trial period, so the payment was processed.
These terms are stated and accepted before account creation.T&C please see section 4 and 5.
We are unable to process subscription refunds unfortunately after the trial expiry, as per the terms and conditions.

However, we can confirm your membership is cancelled thus ensuring no further payments will be processed.

We are also providing you with 6-months access totally free of charge worth of $399, the least we can do is ensure you benefit from our professional certifications, so we can turn this unfortunate event in to a neutral, if not positive immediately. You will be able to complete the courses you initially joined and many other courses.

To log into your account and update your schedule with the days and times you prefer, visit here.

Thank you very much for your time and happy studying.

Kind regards,
Solomon

Well, I don't know who *** is, but it is clearly not ***!
So I contacted them immediately again, letting them know that I am not *** and questioned if they had the right account because I canceled my account on June 1, 2020.
I also reached out to billing and let them know of their mistake as well. I have not gotten a response from any of those inquiries.
I just want my refund because frankly, I do not like their program and absolutely hate their customer service!
This has caused other financial hardships for me as well. So that is not making me very happy either!
My student number is: XXXXX
The last four digits of my credit card is: ***
Amount: $69.99
Taken out of my account on: Friday, July 10th, 2020
I just want the company to make this right. It is not my problem or fault that their system did not record my response for canceling the product within the time frame that it needed to be.

Charged for a certificate I didn't ask for.
Email for refund request ignored.
Received call from a salesman instead.
There's a few issues.
1. The site charged me on or about July 6th, 2020 for a certificate that I never purchased. Note that the site advertises 28 days of free learning while constantly pushing you to buy your certificates and the like.
2. Even when you sign into the course, the site or some bug/virus *** email you saying you didn't sign in and are thus are late or missed the course entirely.
I can't undo/unlock the auto-pay feature assigned to my paypal.
3. No one responded to my email, but a salesman asked me if I'd pay $30 more for access to ALL the certificates after I said I wanted a refund. Really?