Shaw Academy

I signed up for the advertised free trial offer and tried to cancel before the 30 days. Was apparently already charged. Cancelled. Charged again. $140
I fell victim, as it seems did so many others, of Shaw Academy's shady and dishonest business practices. I signed up for the advertised free 30 day trial. As is common, I provided a debit card number, with the understanding that if I cancelled my free subscription before the 30 days then I would not be charged. When I went to cancel my subscription, I was asked no less than 6 times if I was sure I wanted to cancel. I was then told I had to call customer service in order to cancel. The employee then tried to convince me not to cancel, offering me another "free trial" and reminding me that I signed up to better myself. At some point she told me that I had already been charged because I allegedly upgraded my subscription. This is simply not true. I never had any intention to. Therefore, they either created the signup process to be deceitful to trick people, or they are simply lying and only created the "free trial" in order to steal people's money. After expressing my feelings about this, the employee still tried to keep me from cancelling my account. I insisted, and was made to believe that she was doing so. I also insisted that I should be refunded the $69.99 I was charged. However, I was told I needed to email ***@shawacademy.com about my refund. Needless to say, it seemed as if she was deflecting and avoiding me. I then sent an email describing my situation, and was sent an automated email giving me an ID number and telling me I would be contacted withing 48 hours. What is more, the employee had the nerve to send me an email offering me more services and telling me it was a pleasure speaking with me. It will be a week tomorrow, and I have not heard anything else from them. Finally, although I can't say I am surprised at this point, my debit card was charged again for another $69.99.

Free Trial. Charged. Cancelled but not cancelled. Charged again.

We completed our courses almost 1.5years ago. We've been requesting for my EQF cert. But shaw says we can't find the record though I have the evidence
I have a lifetime membership with Shaw. I along with my wife & son completed the courses of which I have the evidence. Shaw says they have no records. I sent them the soft copies of the certificate too and requested for hard copies that states eqf level 5 & a verification and a equivalency letter addressed to embassies as I'm applying for immigration. I've explained them already that your systems were updated as I see a lot of changes on your website. So they need to dig deeper. I've been asking for their manager or directors ph # or email & they say we can't. Pls help in exhausted

I cancelled my membership the day that I signed up for classes because I could not fit the course into my schedule and I was still charged 69.99 twice
I signed up and cancelled my account on 5/8/20. I called immediately after I felt the program didn't fit in my schedule. The lady I talked with was incredibly rude and finally after saying I did not want to participate more than 5 times, she said my membership was cancelled. That was not the case at all. My account was charged two more times. I didn't notice the charge for June that was 69.99 but I did notice in July for 69.99. Regardless, I did not sign up for either and have not logged into my account since 5/8/20. Gomes and Richard at Shaw Academy will not defund my money. They also put me back into a free trial program. I feel as though I might be screwed again from that.

They've been charging me $59.99 for 4 months without notifying me. They are charging for a Premium Membership I didn't sign up for. That's $239.96!
I signed up for a free trail in March. I paid to get the certificate but did not finish the class; that's my fault. I'm fine with having paid for that. However, they decided to keep my card info and start charging me for a Premium Membership at $59.99 every month since April. They did not notify me once despite having my email and phone number on file. They were completely taking money out of my account knowing they weren't letting me know. This is theft. They have stolen $239.96 from me. This is ridiculous and I demand a full refund. I called back in April and again today to cancel the subscription because I'm not going to keep being charged for something I didn't purchase. They won't let me delete my card information either so I wouldn't be surprised if they try to keep on charging me. I've reported them to my bank as fraud and to block all future charges. I have field a request via their website, emailed them, called and messaged them on Instagram but have yet to receive a refund. This is absolutely ridiculous, almost $250 just gone because they are thieves!! I never bought a premium membership from them, they just decided to start charging me after my free trial. I NEVER signed up to renew anything though. Thieves!

I am trying to cancel my membership to Shaw Academy. I want an IMMEDIATE cancellation and insurance that no charges will be filed to my card.
To whom it concerns,

I signed up for a free trial with my card for Shaw Academy today (July 14th, 2020) and immediately noticed something was amiss. I found an ad through their Instagram account for a diploma for coding, yet when I signed up that diploma was no where to be found and instead I was automatically entered into the "web development" course.

Then, I looked up Shaw Academy and was horrified about what came up. Absolute horror stories of trying to get refunds and getting charged even when in the free trial. I saw petitions, etc. I went to cancel my membership right away and instead it took me through various pages of "are you sure you want to cancel" and finally got me to a phone number. I saw on the reddit to not even bother contacting the number because they just guilt-trip you and redirect you to their email. I have emailed Shaw Academy but after everything I have heard I am in awe of how this company is even allowed to still be in business so I am immediately filing a complaint here.

Shaw Academy is a scam. Shady business to trick customers.
I signed up for a class from Shaw Academy on 12 June

When I was about to cancel my account. The website gave me an option to send a reminder email. Of course I opted in. That email never came and I was charged 34.99$ on 10 July. This is a breach of contract. They intentionally didn't do what they promised to charge me.

While I was scrolling the app to look for a "report" or "request refund" option on 11 July. I suddenly was charged 39 Euro for the e-certificate. I didn't click on the option to buy it. I was just scrolling and the transaction immediately go through by just one tap like that. I have no option to cancel or stop the transaction.

I contacted them at ***@shawacademy.com on the same day. I received an automatic email saying they will solve it in 48 hours but it has been 3 days and no one answered me yet.

I researched the issue in the Internet and learned that many people have been tricked by Shaw Academy the same way I was. Please help me fight this and please do not let this kind of unethical business get away with it.

Thank you so much.

Shaw Academy took a payment they were not authorised to do so and have ignored numerous emails requesting a refund.
They took an unauthorised payment as they never bothered to remind me the trail was up, like they state themselves in their T&C's on the website. I have emailed them numerous times as I am now unemployed due to the pandemic so really need that money and I am unfortunately getting no response at all. Although they were very quick to call me about selling me a plan and also very annoying with it sending a million emails a day. It's too much! Furthermore even if I did want to pay the subscription and continue, they are not providing me with the correct service as the module 2 course now open to me is for a course I have never even chosen or have any interest in at all. They are scammers! And I want my money back now!!

I cancelled my membership before the end of my 4 week free trial yet I was charged for a premium membership and I am being refused a refund.
I signed up for a free 4-week trial of a social media course on the 6th of May and called up to cancel my trial on the 2nd of June, I spoke to a lady called 'Fatima Fortune' on the phone who cancelled my membership and insisted on crediting my account an extra 30 days free to complete my course which I did not use as I was not happy with the course, yet she confirmed that my membership was cancelled and after the extra 30 days I would not be charged anything. This occurred on the 27th day of my 4-week trial period. Therefore I cancelled before the end of the trial period and should not have been charged. I received confirmation over the phone and via email to confirm that my membership had been cancelled (See screenshot). Then, later I check my account and see that I have been put on a premium account without my consent and I am being charged £49.99.

In addition to this, the money was taken out of my account prevented me from making an important bill payment. As you can imagine it has been a very difficult time financially with the impact of Covid-19 leading to myself and many others being out of work for an extended period of time and still having bills to pay so this has been a very stressful situation for me which I have tried to resolve with the company directly over email and they have refused to refund me and have instead offered more free months access which I do not want as I previously stated I do not want to continue the course and truthfully I do not trust them at all and would not be surprised if they attempt to take even more money from me under the guise of 'free access', so the only resolution I want at this point is a full refund.

As a consumer I have every right to trial a product and cancel before the end of the trial if I am not happy to continue, yet this right has been taken away from me so as you can imagine I am very disgusted with this experience as Shaw Academy have taken advantage of individuals desire to learn new skills during lockdown to process unauthorised transactions and take money from many innocent people as you can see when you look up the many complaints about them online, it is clearly a scam.

I signed up for a "free" class just to find out that it wasn't free.
I signed up on 7/4 for a free class in photography, they were advertising on Instagram and literally was charged 3 days after. I tried to call, but the number is not a working number. I am a furloughed consumer, looking to make the best of my time, and this company took money out of my account with no remorse. I had to email them letting them know that they advertised for a free 4 week class that in fact isn't free. There was no mention of any trials. I find this to be very condescending. They get you rolled in and then it's a tennis game asking for a refund and letting them know you are no longer interested. I've contacted my card company to let them know what happened and filed a dispute. Restassured this issue will get resolved and the more people I can get to understand the scam the better!

Cannot cancel trial account.
I registered just this month to see if they have a good online course. However after just watching 2 videos I decided not to continue. I immediately tried to cancel my account but it keep saying that I need to call their hotline. As I'm doing this, their hotline is always busy no matter what time of day or night. So here I am struggling to cancel my account to avoid payments since I have no plan to use their lessons. I even emailed them several times but no one responded. I think they are scamming people by not providing easy cancellation method, it's like robbing you with your credit card information.

Account name: ***
Email: ***@gmail.com

Impossible to cancel subscription, met with harassment.
Shaw Academy does not allow cancellation of services. They are un-contactable, and have a scheme of harassment for anyone trying to cancel. Website leads you through ten pages of "do you want to cancel" choices, and then ends with a phone number to call. The phone number is an automated services that doesn't allow you to cancel. They harass you into keeping your account because its literally impossible to cancel, there is NO OPTION.
I've reported them to my bank as a scam and blocked payments.

I cancelled my Shaw Academy free trial via phone/email/through online account 1 week before it ended. Two months later and they keep charging me.
I signed up for the Shaw Academy free trial and entered my credit card information. One full business week before my trial was up, I cancelled with Shaw Academy via phone call, by email, and by deleting all my modules and any such service through the online account portal. YET, a week and a half later they charged my Credit Card $70.00 and AGAIN July 1, 2020 they charged me another $70.00. No matter what I do to contact them, it goes unanswered and they keep charging.

I even went to their Facebook Business page and left a comment which was deleted and they have yet to respond to my direct Facebook messages.

I haven't even signed on to their platform since I cancelled. Yet, they call me each week via automated machine trying to sell me my certificates and email me incessantly saying the same.

I just want them to stop and to get my money back. It's theft.

This company has charged me 3 months worth of subscription without my knowledge and has yet to respond or refund.
Their free trial that I signed up for in April was never confirmed via e-mail. I wasn't able to log into any account to cancel my membership. I have since been charged for 3 months even though I have never even signed in or taken any classes.

Signed up for a free trial offer during COVID-19 in April with no info about cancelling to avoid membership. Was charged for membership-not acceptabl!
I signed up for a free trial offered by Shaw Academy called Nutrition and Sports on April 28, 2020 and saw nothing about cancellation at end of trial to avoid membership fees. On June 27th my PayPal account was charged $69.99 for their premium membership which doesn't expire until July 25th. I stopped the membership but strongly feel they should return my $69.99 to my PayPal account. I removed my credit cards from my PayPal account as well to avoid them attempting to take any more money. I will attach the receipt for the charge from Shaw Academy for the $69.99 as well as the response they gave me recently telling me that if I didn't want the charge I should have cancelled my membership by the end of the free trial.

The company charged me $69.99 during my "free" 14 day trial. Customers service does not comply with refund request and appears to be a scam.
I signed up for a 14 day "free" trial. During the first 14 days I attempted to take a course but noticed I had to buy an additional $39.99 package. At that time I called to cancel and the customer service representative offered a complimentary package to try the services. Once I attempted to open the "free" package it charged me the $69.99 (the monthly fee). Several emails to customer service landed me with no refund or explanation why I was charged.

Signed up for the trial, cancelled, and was charged
I signed up for the Shaw Academy free month trial and canceled about a week into it. I thought I was done with the cancellation but three weeks later I receive a charge on my account. I emailed them to tell them that I wanted a refund. I received a reply that stated they would not be able to give me a refund as I did not cancel within the trial period date and in the email offered me the 6 month access free of charge that they do to everyone they won't be giving a refund to. So, I replied and stated that I HAD cancelled weeks before and so I was adamant about the refund and asked if there was anything they could do about it, and if not I would be seeing my bank to help resolve this. No reply after 2 days so I sent another email and again no reply. And now I'm receiving emails saying 'I'm late for my class' which I haven't received since I cancelled weeks ago. I really don't like businesses that operate like this and make their money off of these 'trials'. Would not consider them in the future again and looks like I will have to resolve this with my bank.

Charged $80 for a membership I cancel, claim it was a certificate which was free and I never received
Hello, my name is ***, and on the 20th of June, I paused my Shaw Academy free membership. The free trial was set to expire on June 23rd, after which I would be charged. On June 21st, I unpaused my membership, which still should have been free, and completely cancelled it. However, I found that two separate charges of $39.95 were still billed to my credit card account. When I asked about this, they told me that those charges were for the eCertificate, which they could not refund me. When I finished my Shaw Academy course, the eCertificate was listed as free. Once I clicked it, nothing else happened. I was not given a link to print a certificate, nor was I given any more updates on it. Not to mention, almost $80 is too much for an eCertificate. Although I keep asking them to refund me my money, they keep telling me that it is against their Terms and Conditions to refund me. Not only that, they keep trying to get me to purchase a membership again by throwing in discounts and free weeks of the courses. At this point, I do not want to keep using their services, I don't even want my (supposedly free at the time) eCertificate. I just want my money back.

Billed for a service I tried to cancel.
My account said I had two free days left of the trial and yet I was billed on a Saturday morning. This is important because when I went to go try to cancel, it turns out you cannot cancel by yourself and you must cancel over the phone during business hours. This information was not made clear to me. It is unethical to not allow someone to cancel online an online product on their own terms. It is also unethical to charge someone during a time when they are not able to cancel the product (such as the weekend).

They told me the product was cancelled on Monday morning, which I believe also removes my access to the product. They told me no refund was possible.

unauthorized charge on my credit card. Automatic Subscription charged but never join or click yes to the next class.
I joined shaw academy for 4 weeks free class to see if I could continue but I didn't like the class at all. 7/8 is my last day and I didn't choose continue learning and didn't even click any of their class. They display too much ads and pushing too much to continue their class so the people can easily click on one of buttons. That was really lousy and bothered me a lot. They said that I could simply cancel the membership but they actually make me to call them and they persistently forced to continue the membership. I finally cancelled the membership But They charged me on 7/8 the last day of 4 weeks free sessions. They should never charge anything before the end of the last day, even though I didn't click anything in their next class. They must ask again and confirm that they may charge the membership fee by *** date. This Automatic subscription renewal charging system is a scam. Many companies today notify people before charging fees because of this kind issues. These are messy. This method can make people to offended by this company. I never been notified of this charge while they sending hundreds of text and email about class sales. I never authorized this charge and I want my money back.

Shaw Academy does not make it able to cancel a customers membership online. Instead it request that you call them in hopes you forget and they can
still charge your card.