Shaw Academy

Impossible to cancel subscription, met with harassment.
Shaw Academy does not allow cancellation of services. They are un-contactable, and have a scheme of harassment for anyone trying to cancel. Website leads you through ten pages of "do you want to cancel" choices, and then ends with a phone number to call. The phone number is an automated services that doesn't allow you to cancel. They harass you into keeping your account because its literally impossible to cancel, there is NO OPTION.
I've reported them to my bank as a scam and blocked payments.

Cannot cancel trial account.
I registered just this month to see if they have a good online course. However after just watching 2 videos I decided not to continue. I immediately tried to cancel my account but it keep saying that I need to call their hotline. As I'm doing this, their hotline is always busy no matter what time of day or night. So here I am struggling to cancel my account to avoid payments since I have no plan to use their lessons. I even emailed them several times but no one responded. I think they are scamming people by not providing easy cancellation method, it's like robbing you with your credit card information.

Account name: ***
Email: ***@gmail.com

I signed up for a "free" class just to find out that it wasn't free.
I signed up on 7/4 for a free class in photography, they were advertising on Instagram and literally was charged 3 days after. I tried to call, but the number is not a working number. I am a furloughed consumer, looking to make the best of my time, and this company took money out of my account with no remorse. I had to email them letting them know that they advertised for a free 4 week class that in fact isn't free. There was no mention of any trials. I find this to be very condescending. They get you rolled in and then it's a tennis game asking for a refund and letting them know you are no longer interested. I've contacted my card company to let them know what happened and filed a dispute. Restassured this issue will get resolved and the more people I can get to understand the scam the better!

I cancelled my membership before the end of my 4 week free trial yet I was charged for a premium membership and I am being refused a refund.
I signed up for a free 4-week trial of a social media course on the 6th of May and called up to cancel my trial on the 2nd of June, I spoke to a lady called 'Fatima Fortune' on the phone who cancelled my membership and insisted on crediting my account an extra 30 days free to complete my course which I did not use as I was not happy with the course, yet she confirmed that my membership was cancelled and after the extra 30 days I would not be charged anything. This occurred on the 27th day of my 4-week trial period. Therefore I cancelled before the end of the trial period and should not have been charged. I received confirmation over the phone and via email to confirm that my membership had been cancelled (See screenshot). Then, later I check my account and see that I have been put on a premium account without my consent and I am being charged £49.99.

In addition to this, the money was taken out of my account prevented me from making an important bill payment. As you can imagine it has been a very difficult time financially with the impact of Covid-19 leading to myself and many others being out of work for an extended period of time and still having bills to pay so this has been a very stressful situation for me which I have tried to resolve with the company directly over email and they have refused to refund me and have instead offered more free months access which I do not want as I previously stated I do not want to continue the course and truthfully I do not trust them at all and would not be surprised if they attempt to take even more money from me under the guise of 'free access', so the only resolution I want at this point is a full refund.

As a consumer I have every right to trial a product and cancel before the end of the trial if I am not happy to continue, yet this right has been taken away from me so as you can imagine I am very disgusted with this experience as Shaw Academy have taken advantage of individuals desire to learn new skills during lockdown to process unauthorised transactions and take money from many innocent people as you can see when you look up the many complaints about them online, it is clearly a scam.

Shaw Academy took a payment they were not authorised to do so and have ignored numerous emails requesting a refund.
They took an unauthorised payment as they never bothered to remind me the trail was up, like they state themselves in their T&C's on the website. I have emailed them numerous times as I am now unemployed due to the pandemic so really need that money and I am unfortunately getting no response at all. Although they were very quick to call me about selling me a plan and also very annoying with it sending a million emails a day. It's too much! Furthermore even if I did want to pay the subscription and continue, they are not providing me with the correct service as the module 2 course now open to me is for a course I have never even chosen or have any interest in at all. They are scammers! And I want my money back now!!

Shaw Academy is a scam. Shady business to trick customers.
I signed up for a class from Shaw Academy on 12 June

When I was about to cancel my account. The website gave me an option to send a reminder email. Of course I opted in. That email never came and I was charged 34.99$ on 10 July. This is a breach of contract. They intentionally didn't do what they promised to charge me.

While I was scrolling the app to look for a "report" or "request refund" option on 11 July. I suddenly was charged 39 Euro for the e-certificate. I didn't click on the option to buy it. I was just scrolling and the transaction immediately go through by just one tap like that. I have no option to cancel or stop the transaction.

I contacted them at ***@shawacademy.com on the same day. I received an automatic email saying they will solve it in 48 hours but it has been 3 days and no one answered me yet.

I researched the issue in the Internet and learned that many people have been tricked by Shaw Academy the same way I was. Please help me fight this and please do not let this kind of unethical business get away with it.

Thank you so much.

I am trying to cancel my membership to Shaw Academy. I want an IMMEDIATE cancellation and insurance that no charges will be filed to my card.
To whom it concerns,

I signed up for a free trial with my card for Shaw Academy today (July 14th, 2020) and immediately noticed something was amiss. I found an ad through their Instagram account for a diploma for coding, yet when I signed up that diploma was no where to be found and instead I was automatically entered into the "web development" course.

Then, I looked up Shaw Academy and was horrified about what came up. Absolute horror stories of trying to get refunds and getting charged even when in the free trial. I saw petitions, etc. I went to cancel my membership right away and instead it took me through various pages of "are you sure you want to cancel" and finally got me to a phone number. I saw on the reddit to not even bother contacting the number because they just guilt-trip you and redirect you to their email. I have emailed Shaw Academy but after everything I have heard I am in awe of how this company is even allowed to still be in business so I am immediately filing a complaint here.

They've been charging me $59.99 for 4 months without notifying me. They are charging for a Premium Membership I didn't sign up for. That's $239.96!
I signed up for a free trail in March. I paid to get the certificate but did not finish the class; that's my fault. I'm fine with having paid for that. However, they decided to keep my card info and start charging me for a Premium Membership at $59.99 every month since April. They did not notify me once despite having my email and phone number on file. They were completely taking money out of my account knowing they weren't letting me know. This is theft. They have stolen $239.96 from me. This is ridiculous and I demand a full refund. I called back in April and again today to cancel the subscription because I'm not going to keep being charged for something I didn't purchase. They won't let me delete my card information either so I wouldn't be surprised if they try to keep on charging me. I've reported them to my bank as fraud and to block all future charges. I have field a request via their website, emailed them, called and messaged them on Instagram but have yet to receive a refund. This is absolutely ridiculous, almost $250 just gone because they are thieves!! I never bought a premium membership from them, they just decided to start charging me after my free trial. I NEVER signed up to renew anything though. Thieves!

I cancelled my membership the day that I signed up for classes because I could not fit the course into my schedule and I was still charged 69.99 twice
I signed up and cancelled my account on 5/8/20. I called immediately after I felt the program didn't fit in my schedule. The lady I talked with was incredibly rude and finally after saying I did not want to participate more than 5 times, she said my membership was cancelled. That was not the case at all. My account was charged two more times. I didn't notice the charge for June that was 69.99 but I did notice in July for 69.99. Regardless, I did not sign up for either and have not logged into my account since 5/8/20. Gomes and Richard at Shaw Academy will not defund my money. They also put me back into a free trial program. I feel as though I might be screwed again from that.

We completed our courses almost 1.5years ago. We've been requesting for my EQF cert. But shaw says we can't find the record though I have the evidence
I have a lifetime membership with Shaw. I along with my wife & son completed the courses of which I have the evidence. Shaw says they have no records. I sent them the soft copies of the certificate too and requested for hard copies that states eqf level 5 & a verification and a equivalency letter addressed to embassies as I'm applying for immigration. I've explained them already that your systems were updated as I see a lot of changes on your website. So they need to dig deeper. I've been asking for their manager or directors ph # or email & they say we can't. Pls help in exhausted

I signed up for the advertised free trial offer and tried to cancel before the 30 days. Was apparently already charged. Cancelled. Charged again. $140
I fell victim, as it seems did so many others, of Shaw Academy's shady and dishonest business practices. I signed up for the advertised free 30 day trial. As is common, I provided a debit card number, with the understanding that if I cancelled my free subscription before the 30 days then I would not be charged. When I went to cancel my subscription, I was asked no less than 6 times if I was sure I wanted to cancel. I was then told I had to call customer service in order to cancel. The employee then tried to convince me not to cancel, offering me another "free trial" and reminding me that I signed up to better myself. At some point she told me that I had already been charged because I allegedly upgraded my subscription. This is simply not true. I never had any intention to. Therefore, they either created the signup process to be deceitful to trick people, or they are simply lying and only created the "free trial" in order to steal people's money. After expressing my feelings about this, the employee still tried to keep me from cancelling my account. I insisted, and was made to believe that she was doing so. I also insisted that I should be refunded the $69.99 I was charged. However, I was told I needed to email ***@shawacademy.com about my refund. Needless to say, it seemed as if she was deflecting and avoiding me. I then sent an email describing my situation, and was sent an automated email giving me an ID number and telling me I would be contacted withing 48 hours. What is more, the employee had the nerve to send me an email offering me more services and telling me it was a pleasure speaking with me. It will be a week tomorrow, and I have not heard anything else from them. Finally, although I can't say I am surprised at this point, my debit card was charged again for another $69.99.

Free Trial. Charged. Cancelled but not cancelled. Charged again.

Did a month long free trial, canceled before the trial date ended. Have received two $69.99 charges since.
I joined Shaw Academy for a month long trial on May 16, 2020. I never used the service and canceled it prior to when my free month was up on June 12, 2020. I received a confirmation email from Kristina L. The email stated "As mentioned on the phone your membership with Shaw Academy has now been cancelled. We are sad to see you go as we believe that you have the potential to achieve your goals." I just logged into my account and it still says that I am "Active" and they clearly never canceled my account.

I only just noticed, but on June 14, 2020 I received a $69.99 charge from Shaw Academy. Then, again, on July 12, 2020 I received another $69.99 charge.

I was charged $99.95 by Shaw Academy without being informed of the transaction.
I received a call from a number in Ireland on Monday afternoon at 4:20. I answered the phone and was told that the person speaking was my Shaw Academy Course Counselor Jody B.

After asking me a few questions about my experience thus far with my Shaw Academy Graphic Design course, *** informed me that I was eligible for additional services like the toolkit and extra courses.

I expressed that I had no interested in paying more money than I had already and he assured me that I would not. He led me to believe that the additional services would be free and at no point during the call mentioned me needing to pay $99.95 for an upgrade.

When he asked if I approved of the activation, I stopped to clarify again that I wouldn't need to pay any money or do anything else to receive this new access. *** assured me that there was nothing more I had to do. He confirmed my email, asked if there was anything else he could do for me and then hung up.

Within minutes my PayPal account was charged for $99.95 from Shaw Academy and I received an email from *** saying that "As discussed, you have successfully upgraded to a Shaw Academy plan."

I did not request an upgrade, I did not agree to pay $99.95 and I *** did not inform me on our phone call that this was happening.

This company is a scam. They say you can cancel before the end of your free trial but they make it impossible to get out of their programs.
I followed the procedure to have my program canceled days before the trail ended. They made it impossible to cancel it and they have no way to contact them via telephone so you just have to wait for return email. They contacted me after the free trial and charged me $69.99 when they k ow they should not have. They are doing this to several people. It's a scam

I joined with a 28 day free trial. I quickly realized it wasn't for me. I cancelled well before the 28 day trial was done. I have the phone call from the cancellation to confirm even their representative confirmed this. Months later, I received a $70 charge from then. I emailed with my email copies showing I cancelled before 28 days and they refuse to refund the money. Not only did I have proper documentation, it's even more suspect that it was charged months later, not 29 days later. Stay away from these scammers.

I have cancelled these classes 3 times and have been charged for 3 months in a row $69.99. Cannot reach a person and want refund
I agreed to 2 free weeks trial, I called and cancelled within the 2 week time period and have been charged for the last 3 months on the 3rd of each month $69.99. I have attempted to cancel each month. You have to go through extensive webpage clickings and then several phone calls to finally get a confirmation number that obviously means nothing. I expect a full refund and if I have to pay my bank to stop these withdrawals I expect that to be refunded also.

I was charged my debit card after I cancel my free subscription before it expired.
I was charged 69.99 fee after I cancel my subscription before the free trial was up. And I have email them many time about this problem no one emailed me back or call me. Plus the number they have online is automatic and I cant speak to a person.

Shaw Academy charged my account after I cancelled it to make sure I wasn't charged.
I signed up for a free trail with Shaw Academy on 5/9/2020. I called to cancel on 5/15/2020. I received an email notifying me of the cancellation, great. Well, I check my account & realized that they had charged me on 7/09 for $69.99. I was told that if you cancel within 4 weeks of your free trail, that they would not charge your account. I have emailed them & I haven't gotten a response. I also noticed that their contact information has been removed from their website.

I enrolled in a 4 week free marketing course and was billed after cancellation.
I enrolled in a 4 week free marketing course with the assurance that you would not be billed if you canceled within the 4-week trial. I canceled in the 4th week, yet I was still billed $69.99 for the next month. I followed their process for requesting a refund via email, but have not received a response. They do not have a phone number listed, and any phone number I've found online associated with them is no longer in service.

I canceled 2 classes in; was assured they would not bill me. 2 months later they billed me $69.
I canceled my trial after 2 classes. I called to cancel and was assured it would cancel. I also emailed to cancel. That was 5/19/2020. As of 7/13/2020, I see a pending charge for $69 on my bank account, during a pandemic.