Shaw Academy

Charged full price after 5 days of 4 week free trial. Accidental purchase of one click buy toolkit not refunded.
They offer a 4 week free trial, then charge you full price soon after starting to use the website. Contacting their support staff is helpless as they offer no refund only extension of use for their site. Also the one click purchase on their toolkits they say are non refundable, even when purchase was make by mistake. Horrible customer service and feels like a scam.

Could not access the class and cannot access membership cancellation, even though they constantly state you can cancel any time.
Signed up for a 4 week free trial on july 15th for creative writing and slated my first class for the 16th. On the 16th I followed all the links at the correct time and the class never began, all I was able to get was a video saying they are excited to share new content with me while being bombarded with under-explained one-click purchases. I then decided to cancel, as they have a cancel any time policy, and was sent through about 7 pages of nonsense attempting to stop the any time cancellation, and then am hit with a phone number to call with limited business hours. I was not given a lesson and I was not given a way to cancel

They advertise a free course by Shaw Academy. At no point did I see language of a free month trial. They've billed me for 3 months & refuse to refund
On March 19 I saw a course advertised for a free Diploma of Marketing from Shaw Academy. I signed up for this online & at no point in that sign up process was I aware that it was a free monthly trial. It was hidden in the terms & conditions but I believe this needs to be PLAINLY STATED. I am the kind of person that is usually really good with monthly trials, I place a reminder in my calendar to cancel inside the month. In this case there was no obvious indication to me that this was the case.
It was clear to me in a week that this course was not relevant to me & I discontinued logging in to the site under the assumption that a "free course" was no loss.
I should mention that Shaw Academy bombarded me with communication the minute I signed up. 32 emails from April 19 to April 3 as well as multiple texts. I'm unclear if I unsubscribed after Apr 3 but it seems like I did as I was sick of the barrage for a service I didn't intend to use.
Cut to Jun 26 when I find out from my partner that the card I had used had been charged for 3 charges of $59.99 for a total of $179.97.. I should mention that they asked for credit card details for other "sundries" such as a certificate. IT WAS NEVER CLEARLY STATED this was a subscription.
I sent an angry email to them & received this email:
"Hi ***,

Thank you for reaching out to us.

I have personally reviewed your account and found the following details:

The subscription has been initiated as 4-week free trial.
It was not cancelled during the trial period, so the payment was processed.
These terms are stated and accepted before account creation.T&C please see section 4 and 5.
We are unable to process subscription refunds unfortunately after the trial expiry, as per the terms and conditions.

However, we can confirm your membership is cancelled thus ensuring no further payments will be processed.

We are also providing you with 6-months access totally free of charge worth of $399, the least we can do is ensure you benefit from our professional certifications, so we can turn this unfortunate event in to a neutral, if not positive immediately. You will be able to complete the courses you initially joined and many other courses."

I responded saying that I believe their marketing to be fraudulent & that I would be reporting them. They said they would call me. They called me today (July 16) to offer me a free lifetime membership & 3 of my friends lifetime memberships as well as free certificates. They would not really listen to me on the phone & stuck to their spiel that it was a free monthly trial although they would not admit that it was not clearly stated in the advertising.

On this phone call they also asserted that a notification was sent to me on April 13 telling me I was about to be charged. When I said that I did not have an email or text confirming that they said I would've had to log in to their portal to see this notification. I believe this is not a transparent practice & any time a charge is being processed that an email is the appropriate place for that notification.

I'm not interested in a lifetime membership with a company that uses tactics to entrap consumers into subscription memberships. I have a number of other similar memberships to companies with the same model & have never seen behavior that is clearly trying to deceive the consumer.

I recommend auditing Shaw Academy closely & requiring them to make significant changes to their platform.

And I would like to be refunded the 3 charges of $59.99 for a total of $179.97.

They charged me for a tool kit that I did not consent to. They are also making it impossible to cancel my account.
I signed up for this website under the allusion that I was signing up for a 1 month free trial for graphic design classes. After signing and choosing paypal as my billing option, Shaw academy website showed a pop up for a tool kit "1 click purchase" I clicked the 'x' but I still got charged $39.95. No purchase confirmation either. I opened a paypal dispute to get my money back and have also emailed their customer service to get refund. While searching for their customer service email I came across reviews about this website exposing it as a scam. I immediately went to cancel my account. I had to go through 5 pages to cancel my account. Each giving me different options to convince me to stay. When I reached the end they forced me to call number to cancel my account. Once I called the number and talked to a worker named AJ he claimed to have canceled my account. I got the confirmation email but in it states that they are offering me a 2 free trial. Based on the reviews I have read I fear that this is their way of trying to sneak more money out of my pocket. I checked my
account status and they have me under premium membership still. I have already alerted my bank to report fraud and I am pushing the paypal dispute and have emailed them again that I want my account cancelled and for it to show that it is cancelled.

I accepted a 3-month free access offered by a marketing agent and was charged $99.95. They refused to refund when I asked the same day of charge.
I was reached out by a marketing agent on July 15th, 2020 and was told that they offer a 3-month free access. I specifically asked if there was going to be an extra charge, and they said there will be no additional fees. The same day I saw a $99.95 charge on my credit card. I sent an email to the support right away, explained the situation. Their response was "we can see on 15 July 2020 you have upgraded your free trial subscription to Quarterly membership. We cannot issue the refund unfortunately as the service has been made available as per the terms and conditions.However we have now cancelled your subscription ensuring no further charges will be processed under your account.To ensure benefits from our services, we have provided additional 6 months free access to the course without any further additional cost." They offered additional months of service I never asked for the price I paid "unwillingly".

Withdrew $69.99 from my acct TWO TIMES without my authorization. Requested refund and will no longer respond to my emails.
They had ad on Facebook for 4 week trial. I clicked on it, but did not ever activate the account (I see have email that says to complete registration/activation). I never watched any videos or did anything with the company website. I attempted to go online to take out my credit card, but their system will not allow you remove your credit card at all. I happen to check bank account and noticed it was low. Found they had withdrawn $69.99 TWO TIMES WITHOUT AUTHORIZATION. I emailed them and they said no, they won't refund. I have emailed several more time and they are no longer responding to my emails. The email says, if you complete your registration the free trial will start...I DID NOT COMPLETE the registration or view anything with Shaw Academy.

I have contacted SA for a refund and their customer service never contacted me. They have scammed me out of 139,92$
On July 13 of 2020 I have been contacted by a ShawAcademy enployee who offered me a free toolkit if I allowed him to activate a three months plan with ShawAcademy. I said yes, not knowing that they would charge me for the three months plan. I have immediately contacted them when I saw the charge to my PayPal account, to get a refund. Since then, no messages from Shaw Academy. Then, I proceeded to cancel my subscription in case they would charge me. When I started their free trial, they charged me 1$ which they immediately refunded, but it seems like it was to gain trust. I've contacted them through phone and email, and no one will wnswer me.

Shaw Academy advertises a 4 week free trail for a Graphic Design course they offered, but charged my credit card before the 4 weeks ended.
On July 13th, 2020, I want online to research about graphic design and logo making. I came across Shaw Academy during my search and discovered they were offering a Graphic Design course for free for 4 weeks.

I thought this would be a good opportunity to find out more about graphic design and what it entailed, so I signed up. Upon signing up, Shaw Academy indicated on their website that they would charge your credit card, until after the 4 weeks, if you did not cancel before then.

To my surprise, when I checked my credit card statement online the following day, I saw a charge of $69.99 charged by Shaw Academy. I immediately what back to their website, and reread their terms. They did not change.

They were suppose to charge if I canceled prior to the 4 week trail. It had been 2 days. I then contacted Shaw Academy via e-mail, because that was the only means of contacting them, to ask why my credit card was charged before the 4 week trail.

They had responded back by e-mailing to let me know a refund was not possible and that they would make it up to me by giving me access to their courses for 6 months. This was not our agreement.

They have made false claims and should be shut down, fined and if possible, jailed for acting irresponsibly.

Upon searching about this company, it turns out they have been operating for 6 years, robbing people out of their money. They need to be stopped.

Said I could cancel at anytime but wouldn't let me
I have screen shots of the offer from this company saying that I could cancel my membership at anytime and then when I go to do so their online program says I have to call a number to do so and wouldn't let me cancel. Next thing I know I have a $70 dollar charge on my credit card for *** classes I didn't take. Their educational content is GARBAGE!!!! Fueling garbage economies and providing false hopes

Got a phone call from shaw asking if I wanted to Extend my subscription, I said NO, and still got charged the following month. I NEED A REFUND
I only signed up for one month with shaw and cancelled my subscription, after the month ended I got a call from someone at Shaw who kept pressuring me to extend my subscription and wouldn't take no for an answer, Well I said NO, I told him I don't want to pay any more for Shaw and sure enough he didn't listen to me and stole my money. I'm gonna follow this up as long as I have to to get my money back.
completely Unacceptable

Attempted to cancel membership, I could not due to their system issues. Charged for membership after being told I would not be charged.
When trying to cancel my account prior to the next billing date, I was unable to do so online. I had to call a phone number where they asked I put in my student ID to proceed with cancellation. I triple-confirmed my student ID and each time I called to cancel, I was notified that my student ID was incorrect. There was no way to speak with customer service. When following up via email, I was told that I wouldn't be charged but when looking at my account, I had been charged. Now, they're saying a refund isn't possible and trying to sell me on another year of the mediocre service.

Shaw Academy processed two unauthorized charges on my credit card and do not refund the money although I did never purchased their services.
On the 15th of May I submit my application for a free course and after seeing the content of the course automatically cancelled my account. The confirmation of the cancellation was confusing so I sent straight forward an email to confirme the cancellation was done. I received a confusing email but was saying I didn't need to worry and

15th of June and 13th of July I had debits of 112 New Zealand dollars each time that does not correspond.

I didn't like their free product and didn't buy any other service from them and their customer service is far from being good and legitime.

I want to know how to procede until they refund the money that illegitimate was taken from my bank.

Thank you!

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchase their services.
I signed up for a one month free trial in April for an online nutrition class with Shaw Academy. I set a reminder for myself to cancel before the trial expired. At that time, I spoke with someone to cancel my trial and he said that he would extend the free trial another month. He told me he would send me an email confirming this but he absolutely did not send me that email. I was then charged $70. I contacted them and they refused to issue me a refund.

Signed up for a free 4 week free trial, Cancel at anytime. Upon login for class, it was a frozen screen. I was unable to get a refund! No Help!

I signed up for the online Excel Course for Free 4 weeks, and cancel at anytime!
That was the promotion!

Unfortunately, upon logging onto my first course, the screen was frozen! I kept texting in the Question Bar, when will class start? I can not her anything? Help?
There was no Help, Customer Service to assist! The phone number on the website XXX-XXX-XXXX was not working.

So, I realized that it is a scam, so I attempted to cancel my membership right away.

Unfortunately the system will not allow you to cancel, it displays "Explore other Options"

I do not want to have my card billed for $69.99 per month! My 30 days will be up on August 6th, 2020!

Please help me to cancel my membership, and look into this bogus online predator for unsuspecting victims like me that would like to learn Excel for work!

This is a scam. I've never purchased Shaw Academy's online courses but they charged for 3 months during the time I was trying to reach out to ask.
I've never purchased Shaw Academy courses, I don't remember if I ever signed up for the 4 weeks free trial, no confirmation email for registration, no email for end of trial and they started charging on my credit card. They don't provide any phone number for customer service, I sent several emails to say there is a mistake. They didn't respond first, they finally emailed back to say they can't see my account information (which I didn't have and this was the problem). It took another 2 months for all the email responses with no solution and at the end they responded back saying we've cancelled your subscription, exactly the same day they charged for the 3rd month. I sent another email to ask refund and I got one email saying 'you are not subscribed to us so there is no need for cancellation' and another ' We cancelled your subscription and we'd let you benefit our courses for 6 months'.

Shaw Academy did not specify that by clicking on Module eCertificate would mean I am purchasing it by automatically charging my credit card on file
Shaw Academy did not specify that by clicking on Module eCertificate would mean I am purchasing it by them automatically charging my credit card on file. I was only trying to access my "free trial" lessons, which were for some reason not showing up. I still cannot access my lessons unless I open it via the email notifications they send me to join the class starting soon. I feel like I've been scammed. I joined because it was a "free trial", tried to access the lessons but instead got charged $45.99 CAD. I signed up for a free 4 weeks trial on July 8th, 2020. On the same day, I was checking my credit card history and realized I was charged $45.99 CAD by Shaw Academy, so I reached out to them and explained that it was an accident and that I would like a refund, but they wouldn't approve of it. This experience made me want to call it quits on the "free trial" lessons itself because I was so frustrated by this.

I was charged 69.90 USD for the Shaw Academy free trial which I wasn't able to use. I've filed for a refund twice with no answer
On July 9th I was charged 69.90 usd for a free trial which ended too days after. I made the mistake of linking my PayPal account; so when I received the notification from my bank I was shocked and immediately filed for a refund request on Shawacademy site. After receiving an answer to check their REFUND policies I realized the have NONE. I have emailed their support address twice with no answer whatsoever.
On the email I explained I wasn't able to use the "free trial" due to a family emergency which ended up with the passing away of my grandmother. I explained to them that I don't want, neither have the time to use their service, so Im requesting a REFUND. Its been six days In which I have filed for a refund to multiple emails (*** and *** @shawacademy.com) with attachments of my bank account statement and PayPal notification and requests on their page with NO ANSWER.
Also after looking into my bank account statement I notice that they made the charge to days before it was due.

If you are reading this. Don't trust this company, they have no REFUND policy whatsoever, neither they respond client requests as every online platform should. I will keep researching on ways to reach them until I get my REFUND since I'm not in a space where I can loose this amount of money to a service I didn't even use.

I had looked into their offer of a free online digital media course. After signing up I discovered a lot of negative feed back from past students. So I explained my concerns and they never replied back. Then they proceeded to take 69.99 from my bank account a month or so after I had expressed my concerns and not wanting to take the course. Still waiting to go back to work I had other distractions so I was unable to file the complaint then. Now again today they removed another 69.99, which obviously is frustrating considering money is tight and I never received a single class or service from them. It seems as if they keep trying to remove money because as soon as I receive my ei they take 69.99. I have tried to contact them but they refuse to acknowledge my concern.
Product_Or_Service: Free digital art course
Order_Number: XXXXXXXXXXXX

Shaw Academy charged me 69.99 USD for a membership I never agree with it! They refused to refund me that money
I signed up for a 4 weeks free-trial that the offer in their website. But after two days of signed up, my credit card was charged for a premium membership that I never asked for, I never wanted it.

Why would I pay for a membership while I am using the services for the FREE Trial?

Once I realized my credit card was charged, I sent it an email explain the whole situation, hoping they will see that the payment was a mistake, but they refused to refund me the money. They offer me a 6 months membership, but at this point I don't want any membership with them, I am scared they will charge my credit card again.

The facts : They are a fraudulent company, they offer free-trail and once students sign up, the charged their credit cards for with membership nobody agree with. Also when people ask them for refund, they refused to do it and instead the offer 3 or 6 months extension of your membership, but people has complain how in that period of time, they are charged again for the memberships.

I signed up for a free month trial from the academy and my husband died two days later I called and cancelled on that Monday
They are continuing to charge me saying I never cancelled