Shaw Academy

Shaw Academy Refuses to give full refunds
I've called Shaw Academy twice about canceling before the trial ended TWICE and they've ignored me and hung up on me. I can't even pay for my father's funeral arrangements because of them.
I've even shown proof and told them what happened and they still took my money and NOW ignoring me.

I registered for Shaw Academy free trial. Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money.
I registered a free trial on July 7. And found out that Shaw Academy charged me $69.99 on July 8 on my credit card. I sent out requests for a refund twice. But getting back exactly the same content as below which makes no sense and is unacceptable. Apparently, they're using advertising making money from students and people who is eager to learn in a dirty way. My two tickets number are #XXXXXXX and #XXXXXXX.

Hi ***,

Thank you for reaching out to us.

I can see in our system that the Module 1 lessons were manually unlocked from the member area with an additional charge associated with it. By unlocking all Module 1 lessons, you can now access all the lesson videos instead of waiting for the classes to be over and, you can also register to Module 2 immediately without any additional charge.

We are not able to process refund unfortunately, however, I can confirm your membership is canceled thus ensuring no further payments.

Instead, we are providing you with 6 months access totally free of charge worth $399 as I want to turn this into a positive experience right away.

6 months access has now been enabled meaning you can complete the course you initially joined for and any others you wish.

Feel free to login into your profile to confirm this. Click here to update your schedule.

Thank you very much for your time and happy studying.

Kind Regards

Cancelled account, June 8, 2020. Was charged again July 10, 2020.
Cancelled account, sending email to support as I was instructed to do, June 8, 2020. Was charged again July 10, 2020. On fixed income and cancelled when I learned that each payment was only for a part of the class, not the complete class. Went through a huge hassle to cancel when discovered my account had not been cancelled, to cancel any future payments. But feel that my email, that TOS requested, should have been sufficient. Want my money back.

Billing practices, customer service, and general shadiness of the company.
Recommended by my cellular carrier as part of their "rewards program", Shaw Academy is cloaked with shady business practices and bait-and-switch tactics. They claim that their "certificates" are equivalent to a 2yr College degree (American, and they're not), and that you are able to cancel your account any time.

However, while their FAQ claims that you can "go to your profile and deactivate your membership", there is no link, red text, or any possible option at all to end your subscription or account. Several emails I have sent asking them to CEASE and DESIST and they continue to charge me, even after the attached email above claiming I would not be.

#XXXXXXX, #XXXXXXX, and #XXXXXXX are the current tickets I have with them and only -1089 has been answered. There is still a pending charge with them and my next step is talking to my credit company to prevent that charge, if possible. This whole experience has been nothing but a hassle filled with lies and deceit; the last thing we need in this current economy.

Shaw Academy processed an unauthorized charge & refused to refund the money although I never purchased their services & requested a cancellation twice
I signed up for a free trial and called to cancel on 6/8/20. Nathan, the employee I spoke to, refused to let me cancel and sent me a diploma instead even though I had never even opened the program. I then emailed him back, as he said I could email him directly if I needed to cancel the new extension of the free trial he game. I emailed him on 6/23/20 requesting to officially cancel my account as I do not want to be charged and still never used the program. On 7/9/20 Shaw Academy charged me $69.99. Thus is extremely frustrating as I have continued to try to cancel. I emailed Nathan and the main customer service email to request a cancellation for a third time and for them to issue a refund. They are now telling me they can't offer me a refund, but that their service greatly outweighs the refund. We are going through a global pandemic and I have lost my job and do not appreciate them telling me that the services I have never used and requested twice to cancel outweighs the cost. I have now emailed an additional two times asking if my account is now canceled and they are avoiding the question and will not put in writing I have been canceled.

Hi
I was charged for an e-certificate with no authorisation.
Hi
I registered for an online course with Shaw Academy. And a day later my first class started, however when I joined the class, the webinar video only lasted a few seconds, with just music playing and nothing else.
And then I was charged R499 for an e-certificate for the class that didn't even happen.

Shaw Academy charged my card 1 minute after I signed up for free trial, which contradicts the terms and conditions. They refuse to return my money now
Shaw Academy offers 4 weeks of free courses. After the 4 week period, customer's card gets charged CAD $69.99 on a monthly basis for the subscription.
I subscribed for 4 weeks of free trial today, 15-07-2020, and Shaw Academy charged my credit card CAD $69.99 one minute after I signed up for their deal.
I emailed the Shaw Academy asking them to process a refund, because the company had no right to charge my card when the service is free for 4 weeks. The representative of the Shaw Academy refused to process a refund for me based on the terms and conditions. Instead, I was offered 6 months of free courses.
I don't accept free courses. I have been deceived and robbed by Shaw Academy. This company contradicts its own terms and conditions and robs customers. This is an illegal action, which Shaw Academy should be liable for. They must return money to the customers who they stole it from.

They charged me an unauthorized purchase for a thing that I don't even know what it is and don't want to refund me for it. Website is very deceiving.
They have pop-ups selling things appearing everytime you click on something in their website. Those pop-ups if you click on them, they charge you right away! There's no room for mistake, no confirmation for you to understand what is happening. I told them I wouldn't be the course anymore as I was very disappointed with them. I've stopped using the platform and courses right after the introductory class and they say it's impossible to refund me or block my access, we all know that is a lie. All they are trying to do is to push me more things to a course I've explicitly said I have no interest anymore.

Illegal charge to account
I had signed up for free graphic design class and upon finishing profile information a pop up came on my screen(I was on a PC) advising me to buy my toolkit and not be left behind. I clicked with my mouse the X to close the window and please be advised I am aware of the one click purchase but that radio button is at bottom of screen and the red X was at top and this was the radio button clicked. Immediately upon closing the pop up window I received this text message to my phone Your payment failed due to technical error. Click here to complete your Toolkit order : ***
To opt-out tap
*** or reply STOP. I never clicked the option to purchase this item nor gave them permission to charge my card. This illegal transaction was never authorized. I could see if I was on a mobile device and accidentally touched the screen to purchase but I was on a desktop with a mouse and radio buttons that do not allow for accidentally clicking the wrong one. My account was charged a overdraft fee for their attempt to go into my account . They need to stop illegally charging people

I was charged for a subscription that I'd previously cancelled.
I signed up for a course 'free trial' and on the sign up stage was asked to enter payment details fully aware that first payment will be taken after the month is up if not cancelled before then (in accordance with T&C's). After registration was complete, I did not receive any course content and had issues logging onto the portal to access it and decided to cancel a couple of hours later as it was not user friendly at all. During the cancellation process I had to go through numerous pages confirming cancellation, and there was a number to call which I have discovered is difficult to reach and not free-phone. I also contacted them via social media providing my membership number requesting that I wish to cancel immediately. I thought no more of it and discovered that a month later they made a charge to my account! I had insufficient funds in my account at the time but the payment went through a week later. I have been contacting via them via email for over a month, but keep getting the same response from them saying I hadn't cancelled within the trial period and that as i'd given payment details upon signing up (which was a requirement), that i'd agreed to it. But according to their terms the charge will only be taken if I didn't cancel within the month, but I did! At the same time they keep sending me spam emails and text messages with offers that I have told them I am not interested and just want my money back. I have since discovered that this has happened to many people and is in fact a scam. They have also been given a warning by Trustpilot.com (and now a cease and desist) as it was discovered that the positive reviews that they have received are not genuine and that they have been harassing people that have left critical reviews, to change them. It has even been reported in The Guardian newspaper and all over social media, what Shaw Academy have been up to. I have opened a dispute via Paypal and despite giving all info and evidence, they have closed the case against my favour twice! I have appealed and also put in a formal complaint to Paypal regarding the decision asking why they are siding with an unscrupulous business even though the evidence is clear, and without giving me a reason why, I just want my money back.

I was charged for materials and subscription. I requested a refund and I have still yet to resolve this matter although I provided evidence.
On 02/28/2020 I clicked on a button on the home page of my account that said "Get Course Materials" there was no where on the page that listed what the course materials were. Once clicked, I was automatically charged. I then reached out to Customer Support requesting an email. Also on 02/28/2020 I received an email that stated "You have cancelled your membership and are going to loose access to your course in 3 days" from a William E and at the bottom of the email there is a big red button that says "Restart my trial."

I received a charge to my account on 03/02/2020 for the subscription and the materials. On this day I also received a response from Patrick that there is no way I can be refunded and him offering other products for free. In the end, I still have yet to receive a refund for the products or services a total of $90 and no response to my later email.

I would like all of my money back.This is unfair treatment and even when you provide substantial evidence the company denies your request. This business to be flagged and there needs to be notice for others who visit their site in hopes of furthering their education. This company has done this to many people as I read the reviews on this site. Its absurd. There is no customer service to verbally communicate with and they take forever to respond or they just don't respond at all.

My purse was stollen with my phone and person charged my card I'm not sure how, I resolved everything else. But saw this 69.99 charge 2 weeks after!!
I didn't even sign up for this someone stole my phone and used my info as its in my notes bc I forget and they started this I don't live in the Uk I live in the USA. They charged my paypal card 69.99 I Tried resolving it with them and they seem to be not helping... I did not authorize this one bit.

I was charged $69.99 from Shaw academy after my 4 week trail ended, but I was not given the option to cancel my account with them.
Last week I was charged $69.99 from Shaw Academy, after a free trial ended, but before I could cancel, I was not given an option to cancel, or any notice to when they I would be charged. Online I did not see an option to cancel my membership with them after the trial. I reached out to them the day of to receive a refund, and they told me no, that's not part of their policy to give refunds after being charged, and they offered me an. Offer for a couple of months, but I told them I don't want because I will not use the service at all, because I don't find their services helpful and I felt like it was a scam based off the bad reviews I read online, and I asked to get a refund, because times are tough and I dont think its the time to steal and not give refunds when many people are out of work due to covid-19, and I have not heard a response from the since. I just want my refund because I'm not going to use the services, and times are too tough to steal and not give refunds, especially since you guys did not give or have an option to cancel before being charged. It's really unethical of them during these times.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.
I received a phone call from a Mr Chad P. on 11/07/2020 asking me how I was coping with the course. I am absolutely sure he did not mention a debit of £99.95 from my card which is what happened immediately the call dropped. He has refused to answer my mails pick my calls or return my voicemails.

The app is also set up in a very tricky way to make you spend money even though they promise the course is free, I mistakenly clicked on a button (that had no price tag on it) on 01/07/2020 and about £39.93 was taken from my card. There was no prompt asking me to confirm my choice, I think it's all aimed to rob you of your money.

Signed up for a 4 week free trial, clicked a "one-click purchase" for a diploma while trying to click on my class. Want a refund.
While I was trying to click on my class, a "one-click purchase" popped up on my screen and I was immediately charged about 50$. I believe this practice is not very good as many people may accidentally click this pop-up as I did and be charged. I would like a full refund for this charge.

Business practices are extremely disappointing and fraudulent. I recommended a class on Shawn Academy to my husband and friends. They signed up for a "free trial", tried the product once and decided they didn't like it. We called and canceled the membership, received a confirmation from the company and we were still charged. We're trying to get reimbursed but it looks impossible.

The COVID-19 pandemic is an opportunity for businesses like yours to provide quality education and valuable experience to your clients. Unfortunately, you've decided to set up a fraudulent operation, scamming people during very stressful time.

It's extremely disappointing.

The company charged me $69.99 during my "free" 14 day trial. Customers service does not comply with refund request and appears to be a scam.
I signed up for a 14 day "free" trial. During the first 14 days I attempted to take a course but noticed I had to buy an additional $39.99 package. At that time I called to cancel and the customer service representative offered a complimentary package to try the services. Once I attempted to open the "free" package it charged me the $69.99 (the monthly fee). Several emails to customer service landed me with no refund or explanation why I was charged.

Signed up for a free trial offer during COVID-19 in April with no info about cancelling to avoid membership. Was charged for membership-not acceptabl!
I signed up for a free trial offered by Shaw Academy called Nutrition and Sports on April 28, 2020 and saw nothing about cancellation at end of trial to avoid membership fees. On June 27th my PayPal account was charged $69.99 for their premium membership which doesn't expire until July 25th. I stopped the membership but strongly feel they should return my $69.99 to my PayPal account. I removed my credit cards from my PayPal account as well to avoid them attempting to take any more money. I will attach the receipt for the charge from Shaw Academy for the $69.99 as well as the response they gave me recently telling me that if I didn't want the charge I should have cancelled my membership by the end of the free trial.

This company has charged me 3 months worth of subscription without my knowledge and has yet to respond or refund.
Their free trial that I signed up for in April was never confirmed via e-mail. I wasn't able to log into any account to cancel my membership. I have since been charged for 3 months even though I have never even signed in or taken any classes.

I cancelled my Shaw Academy free trial via phone/email/through online account 1 week before it ended. Two months later and they keep charging me.
I signed up for the Shaw Academy free trial and entered my credit card information. One full business week before my trial was up, I cancelled with Shaw Academy via phone call, by email, and by deleting all my modules and any such service through the online account portal. YET, a week and a half later they charged my Credit Card $70.00 and AGAIN July 1, 2020 they charged me another $70.00. No matter what I do to contact them, it goes unanswered and they keep charging.

I even went to their Facebook Business page and left a comment which was deleted and they have yet to respond to my direct Facebook messages.

I haven't even signed on to their platform since I cancelled. Yet, they call me each week via automated machine trying to sell me my certificates and email me incessantly saying the same.

I just want them to stop and to get my money back. It's theft.