Shaw Academy

I asked them for a refund as soon as I subscribed for a free trial and they charged me twice without notice and said they can't refund!
On FB Shaw advertised free course and once I signed up my card was charged $1 and immediately I sent an email to refund AND Cancelled June 28th and they created a ticket: #XXXXXXX. I heard nothing back then my card got charged $34.99 and I sent them more messages, they created more tickets saying they cannot refund and it was too late since it was over a certain time and I told them I told them I wanted a refund and to cancel withing 5 minutes of submitting and they said they cannot refund me. SO frustrating - I sent email after email and when I did a review, they responded apologizing and someone would reach me and NO one had reached out: https://www.trustpilot.com/reviews/5efbdee93f06fXXXXXXXf7db?utm_campaign=review_...⇄

I signed up for a free trial and received an email to download the app. The app immediately charged me for a "Toolkit" without authorization.
On July 1, 2020 I signed up for a free online class from Shaw Academy. I received an email with instructions to download their iPhone app. Once it was downloaded, I opened the app and was greeted with a message that said "Congratulations! You've unlocked your Course Toolkit." I was immediately charged $39.95 through PayPal. I filed a complaint of an unauthorized charge with PayPal immediately on July 1, 2020. Shaw Academy listed ***@shawacademy.com as their contact for billing, and I immediately wrote to them. I did not attend any of the classes and canceled my subscription on July 6th and not receiving any response. When I signed in and went to their page to cancel, I was reverted to 8 or 9 other pages trying to convince me not to cancel, until I finally got to a page that told me I had to call to cancel. I spoke with Rikaaz A on July 6, 2020 and cancelled my subscription. I was told the only way to request a refund is to email ***@shawacademy.com. I did so right away, and followed up with them on July 11, 2020, but have not received a response. I spoke with my bank, Bank of America, who said they have received a lot of similar complaints since COVID-19 hit the US, but since the transactions are done through PayPal, there is nothing the bank can do. PayPal's response was that "The payment in question was sent as part of a billing agreement you previously set up with the merchant," presumably something in the terms and conditions of the app. The bottom line is that I did not authorize a charge for a useless Toolkit, I did not use the app's services, and I demand a refund.

Shaw academy was not reachable after multiple attempts to cancel service during/after trial period. They continued to bill me twice a month.

I signed up for free trial with an email that was incorrect. I tried to create an account with another email, in hopes that I could cancel the first account. However, the website only allows you to cancel over the phone. After calling them and sitting on hold for an hour, I finally gave up and decided to put my account on hold until I could reach them. They told me on the website by doing that I would not be charged until I unpaused my account, but they still charged me the next month for both accounts ( May 29th & Jun 1st). After not being able to reach them, I had one of the accounts canceled through a third-party app (Truebill), but the other one did not get processed in time. I had to cancel the credit card to end the payments. I did attend one class between both of the accounts and the website would not allow me into the class on time so I missed the beginning of it. I had issues since the first encounter with this service and when I decided within the free trial period that I did not want to continue using it, they made it impossible to cancel. In addition, they falsely claimed that I would not be charged during a hold period when I was.

After canceling membership within the 30 day period this company still charged my bank 70 dollars. The company will not respond to any of my emails.
Please see above.

I am attempting to cancel my subscription. The number that the sites requests me to call to cancel will not allow me to cancel my subscription.
I began a free-trial subscription with Shaw Academy online on July 10, 2020. I attempted to cancel my subscription via call to the number on their cancellation page +1 732 702 3123 multiple times today, July 11, 2020 from 1:22 pm to 1:35 pm. My student number is XXXXX. They are not letting me cancel my free-trial subscription. I have placed my debit card on this account and I want it to be removed before I am charged. The site is skills.shawacademy.com.

I wanted to know why was my account charge 69.99 if I am not in the program no longer. I need my refund back. I had been stop doing the program.
I was charge on July 10, 2020.

This company took my hard earned money and don't answer my numerous emails and messages.
This company took my hard earned money without my permission and I have sent them numerous emails and messages and they don't answer back. I joined for their 4 week free trial and I ONLY watched ONE video that was suposed to be free and than directly I was charged 69,99$ for premium membership. I want my money back. I don't want your service, I don't want your videos, I have not used the site for anything else rather that ONE free video. Their costumer service is ***...They have only automated responses. Their site is full of traps with one click purchases without invoices or purchase reviews. One wrong click and money is gone forever... They only replied to my negative review on their phone app by saying that they will not take anymore money from me from now on but not adressing the possibility to refund me. In this case I can't reply or be in contact with someone from the company. They have caused me severe anxiety and anger because I work hard to earn that money. And beiing taken by someone so easily and without any explanation is unacceptable.

Hi,
Shaw Academy took $39.99 immediately from me without a confirmation. They will not let me cancel my subscription either.
Shaw Academy offered 4 weeks of a free trial, but they will not cancel my subscription for their membership. Their membership is $69.99 per month, but I would like to cancel my membership. They also took $39.99 from me because of the Toolkit subscription without my consent.

I signed up for a free 30 DAYS trial with Shaw Academy. I set up a reminder to cancel as I was not up with my ENTIRE month of free trial. I never received this reminder as indicated via email. Instead I have already been charged on my credit card 2 days before my trial was supposed to end.
The response of the company is that they are not able to refund the pending amount but can offer me 6 months of access completely free of charge. I don't want to continue using this service, I just want to get the charge refunded and ensured they don't charge me for any other subscription I didn't do.

They charge my credit card no refunds , almost impossible to cancel membership
First problem was they suddenly show pop ups and I accidentally clicked 1-click purchase for something that I don't want and did not use they charged me. Tried to contact them and no refund!! Second one I tried to cancel my membership within trial period and they did not they provided a number to call to cancel and you cannot call it on the weekend. called it and it asks you if you are sure to cancel 100 times and every time I said yes and at the end the call disconnects you cannot even talk to an agent make it nearly impossible to cancel. Contacted them again and ne refund. My last solution is send the bank dispute letter so they can deal with them! I had enough of Shaw Academy I regret the day I signed up for free trial. And the best part is they have a bad web page and application that I am unable to remove my credit card so they keep charging! It's a night mare! Because of covid everyone is economically struggling and I ended up paying then several times!

I was charged $99.93 without my permission during my free trial
I was on a free trial with Shaw Academy for beauty classes. The free trial was for 28 days. I joined on June 22 and on July 10, on the 19th day, they charged me $99.93 without my permission. I tried to cancel my membership but was given a phone number to call and a code to talk to the people. The code does not work and I was not able to cancel my membership. The phone numbers don't work and they don't respond by email. I want my refund of $99.93 back.

After completing the canceling process and receiving a confirmation around 6/19/20, Shaw Academy still attempted to charge my debit card for 69.99
After completing the canceling process and receiving a confirmation around 6/19/20, Shaw Academy still attempted to charge my debit card for 69.99

I signed up for free 4 weeks trial. Suddenly, I was charged by Shaw Academy for certificate without my consent. And they don't refund and ignored me.
I signed up for free 4 weeks trial on 9 July 2020. Suddenly (actually 3 minutes later), I was charged by Shaw Academy for certificate without my consent. I paid it through a debit card (last 4 digits on the card are 3403). The amount paid is 1,421.54 or 39. Of course, the date of payment is on 9 July 2020. Account : ***@gmail.com

I don't even start lesson 1 why I want a certificate. That's nonsense. I insist that I didn't purchase anything from their fake free 4-week trial. So I sent email to them that I want to refund. Natually, that SCAM website said they can't refund me becase the certificate was activated. (That's nonsense I didn't start lesson1.) And they upgraded my account and gave other promotions instead of refund. I only want them to refund!

I don't know why they response me slower that other clients. Or just because I'm Asain?? and though I will give up if they ignored me.

This bussiness is truly SCAM. Close them. Don't allow them to find another victim. Disgusting!

I provided my CC information to subscribe to a free trial 3 days ago. They charged my card for a toolkit I did not purchase without my permission.
I provided my credit card information to subscribe to a free trial on 7/9/2020. The advertisement said cancel anytime and I wanted to check the services prior to committing. On 7/12/2020 while trying to cancel the trial, my credit card was charged $39.95 without my permission. I received an email from them saying I had "unlocked" the access To a toolkit I never purchased - that was not a receipt, it didn't include my card number, value charged, date of purchase. Their phones and chats are automated, I'm unable to cancel the membership or this unauthorized purchase.

Refusal to refund unauthorized $199.95. My card was left on file w/o knowledge after purchasing tool kit. No reply til refund requests made.
I signed my daughter up for the 4 week FREE trial. Inquired about her age and was told it was not relevant at Shaw. I purchased the tool kit for the class. Unknowingly that my card remained on file. I had inquired about another charge of a diploma. My daughter said she was trying to look at the details and accidentally hit something about a purchase. I inquired about a refund because she was unaware of what she was doing as she was trying to obtain additional information about it. Instead it automatically purchased the diploma (of which I did not authorize and a refund was refused). Pop ups came to my daughters email repeatedly about continuing after free trial. My daughter sent an email to them asking about the post trial process. There was no reply. I did see the ad for $16.66 per month, $32.99 per month and another option. I told my daughter we would speak about it further but we needed to contact Shaw Academy for more details. An email was sent about the fees for post free trial but there was no response. I noticed the charge of $199.95 on my card. I did not authorize and my daughter doesn't have access to my cards. I sent an email inquiring about the refund and was refused although the refund policy guidelines provides different information. I did follow the refund request guidelines. My only assumption is that my card remained on file without my knowledge after purchasing the tool kit.

My complaint is due to Shaw Academy refused to refund me a charge I didn't authorize. I signed up for a (4) week free trial, not for membership.
My complaint is due to Shaw Academy refused to refund me a charge I didn't authorize. I was charged for a membership that I'm not using. I signed up for a (4) week free trial, not for a membership. I cancelled the (4) week trial and the company refused to refund a charge of $69.99. I have contacted the company twice and they refused to give me a refund. When I call the company there's a automated system and it never connects you to an actual person. You can only reach customer service by e-mail. The company is constantly pushing for customers to pay for memberships that they don't want to purchase.

I cannot terminate my membership. I can't find a phone number or address. If I can't terminate in 3 weeks time they will charge me.
I signed up for a 4 week free trial of their photography course but after my first lesson I was fed up with the service and wanted to cancel. The cancellation process gave me a student ID and an automated machine to call. The only option in the machine was to input the student ID, but it said mine was wrong. I triple checked that it was correct but it still refused it and I was deadlocked. I cannot find an alternative number or email address to ask to terminate my subscription. If I cannot terminate in 3 weeks they will charge my credit card for a service I no longer want and that they won't let me quit. Please help.

After which she would be charged. On June 21st, she unpaused my membership, which still should have been free, and completely cancelled it. However, I found that two separate charges of $39.95 were still billed to my credit card account. When my daaughter asked about this, they told her that those charges were for the eCertificate, which they could not be refund it. When she finished my Shaw Academy course, the eCertificate was listed as free. Once she clicked it, nothing else happened. she was not given a link to print a certificate, nor was she given any more updates on it.
She have tried to contact the Customer Service department of Shaw Academy multiple times with no success.

Shaw academy does not have a means to cancel an account within a trial period. The phone number they tell you to cancel with is invalid.
I had signed up for a free trial with Shar Academy on Wed 8 July, 2020. After the service for a few days, I decided I wanted to cancel my account before my trial ended. I read their Terms of Use (which was difficult to find because the link on their site often does not link to anything) and followed their instructions to cancel.
I was prompted to answer some questions, and was ultimately taken to a page which told me to complete my cancellation, I had to call XXXX XXX XXX and enter the Student Number they provided me with. The automatic operator said the number I entered was incorrect (it was not, I tried multiple times), and it runs on a constant loop. There are no options to direct my call elsewhere or speak to a customer service representative. I currently still have 24 days left of my trial but I did not want to be charged when the trial ends - and I am glad I did because it turns out the company makes it impossible to cancel.

I responded to an ad online from Shaw Academy for a free 4-week online Project Management course. They ended up charging my card without authorization
While going through my transaction history on July 8, I noticed a charge on my credit card from Shaw Academy on July 3. I had responded to an ad for a 4-week free Project Management course. They had requested my card details and promised that they would not deduct my money. Further, they had promised on their website that they would send an email 3 days prior to the expiration of any free trials so that customers would have a chance to cancel.

I attended an online class during the first week of my free trial. When I tried to access the online class by the second week, it was impossible to do so as there was no link with which to join. So, I gave up and lost interest. I never attempted to join another class afterwards. I no longer had an interest in pursuing the course. As you can imagine, If I did not attend classes during the free trial period, it shows clearly that I would have no interest in paying a subscription.

Shaw Academy never emailed me as promised prior to my free trial ending. They went ahead and removed $69.99 from my Amex card.

There are thousands of other people on the internet who have fallen victim to similar or even worse deductions by Shaw Academy. I did a bit of research and what I found was mind-boggling.

When I tried to cancel the subscription on July 8, they took me through several pages of offers, trying to wear me out. I continued to insist on cancelling and eventually they displayed a number on their web page. They said I could only cancel by calling that number. I called the number and an automated voice said their offices were closed. I called again on July 9 and stayed on the phone with an automated voice for several minutes, rejecting multiple offers meant to hoodwink me into not cancelling. Eventually, I was able to cancel successfully. I then requested a refund via email. They responded after 48 hours that I agreed to have my card deducted when I subscribed to the free trial and they could not refund my money.

I appealed to their CEO, *** E, via LinkedIn and through email, that I am a very poor guy who just graduated from grad school and I am heavily in debt from student loans. I lost my part-time job because of the pandemic. I never meant to pay a subscription and really cannot afford to pay $70 for an online course. I requested his help to have my money refunded. I got no response.

There is an Instagram page dedicated to helping victims of Shaw Academy fraud here:
https://www.instagram.com/shawacademy.fraud

There is a UK customer review platform called Trust Pilot, their review page for Shaw Academy can be found here: https://uk.trustpilot.com/review/shawacademy.com

Shaw Academy is involved in an ongoing effort to rig the reviews on that platform, so much that Trust Pilot had to display a warning to the general public.

There are also several online petitions against Shaw Academy. I provide two examples below:

https://www.change.org/p/www-cgso-org-za-have-shaw-academy-investigated-for-frau...⇄ />
https://www.change.org/p/shaw-academy-stop-shaw-academy-from-financially-exploit...⇄ />
A journalist with The Guardian, Suzanne B. recently wrote an article that highlights some consumer complaints regarding Shaw Academy here:

https://www.theguardian.com/education/2020/jun/13/big-online-learning-provider-f...⇄ />
In view of these facts, I would like to request Revdex.com to investigate, help me get a refund, and take steps to protect US consumers from Shaw Academy's fraudulent and unethical practices.