Shaw Academy

This issue has been resolved. I finally received an email confirming that they would cancel my free trial, but still recieved a phone call from them. I don't trust them based on all I have read about them now on different sites. I cancelled my method of payment as well as it seems a popular trick with them is to still charge your card even after they say they cancelled your free trial.

(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the response to refund the money. I hope and believe that they will refund it as they have said. I will be waiting for the refund and will possibly keep you updated if needed (if they don't refund the money).

(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
I signed up on 5/9/2020. I called around 5/18 or 5/19 to cancel. That was well within the 30 day trial period. Here's the other thing: in order to cancel, you have to be signed up for a class, then go through the cancellation process online, which ends in a page that has a phone number requiring you to call. I cannot get that phone number again, because in order to get that number, I would have to sign up for a new class, give my credit card or debit card, then cancel in order to get that phone number again to call them back. The rep that I spoke to refused to take my account number, just took my name, and said I was confirmed to be canceled.

Shaw needs to produce the recording of the call where I called to cancel. I specifically said I will NOT be continuing with the plan, I will not be taking anymore classes, and to cancel me immediately and in full . The person on the line repeatedly tried to talk me out of canceling, and I repeatedly said to cancel. He confirmed it would be canceled. I then got an email asking why I missed a class. I replied to that email on 5/19/2020 stating: I called to cancel my class and was told that I would not be charged. Please confirm that my membership is cancelled and that I will not be charged in June. the representative that I spoke with spent 10 minutes trying to upsell me to get me to stay, and never asked for my student ID number so I don't feel confident that my membership was canceled. I received a reply from Shaw Academy on 5/19/2020 that states: Hi ***,

Thank you for reaching out to us! Having checked your account, I see that your membership has been already cancelled. Please be assured that you will not be charged for your membership until you reactivate. If the membership is in Non-Renewing status, you can still continue accessing your courses along with the membership benefits until the end of the billing period. *If the last renewal payment is still due to be paid and the system is trying to fetch the payment, please let us know. We at Shaw Academy are doing everything we can to help people all over the world just like you who are experiencing difficulties as a result of Covid-19. From time to time our responses may not be as prompt as usual as we are seeing up to ten times the number of students joining and we are doing our best to help everyone achieve their goals and prepare for this new world. With this in mind we would ask that if you have raised the issue by email/ticket/or any other form that you do not open a second ticket. Rest assured we will action your request. We really look forward to helping you achieve your goals and hope that you understand and forgive any minor delays/issues on our and my part. Your Friendly Neighbourhood Shaw Academy Team.

Screenshots of all of the above are attached. Shaw is lying to take $69 out of my account, during a pandemic, and they are fighting me on it and that's disgraceful. Screenshots of my email to them, and their response confirming that I canceled, are attached. And this was back on May 19th 2020 - it is now July 2020, and they slipped a $69 charge into my bank account hoping I wouldn't notice after all this time. They are shady and are trying to screw over consumers.

(The consumer indicated he/she DID NOT accept the response from the business.)
It has been 10 days since they claimed they have issued a refund. No refund has been issued. They claim in response to my support ticket that someone would call me; nobody has called. They are now fraudulently claiming that they issued refunds and reached out which is patently false. I have yet to see a penny after this ridiculous, lie-filled situation from these scammers.

(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely did not sign up for any kind of extension. It doesn't make sense for me to cancel within less than a week and then ask for an extension. How am I extending something I canceled? I've had no communications with this company since canceling on May 15, 2020.

(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to refund my account.

(The consumer indicated he/she DID NOT accept the response from the business.)
Although I appreciate your response, I am asking for a refund as I am not using the service
I signed up for a trial ONLY and I am not able to continue due to a personal family situation at this time or in the near future due to Covid
I was very impressed with your trial class and was recommending to friends and family, however after this experience I am highly upset that you will not do the right thing and refund me for a service I am unable to use because of a personal situation. I have not been active on the site in a few weeks, I'm sure you can see that

(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
Note to Revdex.com:
It is easy to see that they are following the very same rigid approach like before, so they clearly do not read the actual case and still not able to understand or perhaps they just don't want to. Every sane support/company would have understood this by now.

Shaw Academy,

It is easy to see that if the support would not have been inactive and would have actually helped her in the first place then she could have cancelled it in time.
Please, at least one time, try to read through and understand this case below.
*** did not click on anything only started the 4 weeks "free" trial and after you have started charging her she asked for help and you were non-responsive.
What is so hard to see and understand here?
I have also attached all the email conversations and history -again- from the very beginning. That proves that *** wanted none of this.

On the other hand we are still expecting proof from you to prove that as you say *** has clicked on anything. We have already asked for these proofs way earlier (2020-06-25 - see the email conversation), so feel free to provide -all of- them before we proceed with this case.
Of course you have provided none of these when we have asked. This is the time.

Shaw Academy, you are not getting away with this. Not this time.

Details:

As it was explained explained earlier to them million times:

1. *** had bought a camera and lens kit online at Camera Centre Ireland.
2. She received a leaflet on the inside about a 4 weeks free course at Shaw Academy.
3. XXXX-XX-XX - As it was coming from a trustworthy source she registered.
4. For the registration they required her credit card details.
5. XXXX-XX-XX - She took the first free class.
5. XXXX-XX-XX - After the first class, SA charged her card for 29,99 EUR.
6. XXXX-XX-XX - She has contacted SA support about this and the cancellation straight away without success.
7. The support stayed completely inactive and unresponsive and she received no help.
8. As she has tried to reach out to support about this and cancellation and received no answer, she ran out of time.
9. XXXX-XX-XX - SA charged her card for another 49,99 EUR.
10. XXXX-XX-XX - She has contacted SA support again about this, but the support did not want to understand what is going on.
11. The SA support told her that she clicked on some "Buy Now" button what she definitely did not click on.
12. They have referred to their company policy and did not accept that it was their fault that (we) got to this stage.
13. *** informed SA support of that she would like to get her 80 EUR back what she was charged for in error.
14. SA support did not do anything to understand the case but started spamming her with these compensations about various values.
15. XXXX-XX-XX - As *** could not reach agreement with SA I joined in to help her in this case of fraudulence.
16. XXXX-XX-XX - Later on they even contacted her via phone and a person jabbered something quickly to her what she did not understand so she has asked for email conversation instead.
17. SA then reached out to us of the activation of some other meaningless free compensations on her account "as it was discussed during their phone call". They did not discuss anything as *** did not understand and has not agreed on anything. SA just tried to force something on her again.

I have even given them the chance to provide proofs of *** making a paid subscription or anything else different from the initial free course, but they did not hear our ask.

I have asked for the following proofs from them:
1. a full copy of the original invoice/receipt about purchasing said course/services (one for the 30 EUR and one for the 50 EUR)
2. a full copy of the original confirmation mail about these
3. a full copy of the confirmation mail about her clicking on the "Buy Now" option
4. a full copy of the informational or reminder email about the subscription going live in X days, if they have these in multiple stages then all of them
5. a full copy of the reply SA support sent her initially (if any) in answer for her very first mail about cancellation and asking for help
6. a full copy of all the logs from SA side related to her case
7. a recording of the above mentioned phone call between SA and *** what they need to keep for quality assurance purposes

If she has indeed clicked on/subscribed to anything as they claim, SA would have these easily and would cause no problems to provide them.

They have completely ignored all of these and did not even include a reply about these points in their next mail - only the mindless compensations. We have received none of these above.

Our claims are unchanged:

All in all, we gave them a standard 15 working days deadline (XXXX-XX-XX - XXXX-XX-XX) for all this and to transfer her 80 EUR back to her account, but they did nothing.

As they were completely rigid, did not want to understand anything and handled our matter in a totally unprofessional way, this case caused quite a few restless nights and high amounts of stress for both of us. So in addition to her stolen 80 EUR we would like to ask for all their constantly offered compensations (2195 USD in total) as well to be transferred to ***'s account as soon as possible, as a real compensation for all of our additional and unnecessary troubles due to the inability of the Shaw Academy support to handle our case in any acceptable ways.
I believe this compensation is due to us after all these troubles SA and its support has caused to us.

All this described here is very well and clearly tantamount to an accusation of deception, fraud and unjust enrichment.

This is why we have two claims as follows:
1. Shaw Academy transfers ***'s stolen 80 EUR back to her account immediately.
2. Shaw Academy transfers the offered compensations of 2195 USD in one sum to her account immediately.

(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw Academy,

Thank you for the reply!

Unfortunately *** only received the money for only one of our claims and until we receive all the noted amount of money in both of our claims we can not accept this resolution.
I have already got it confirmed by your support that all the noted sum in our claims will be transfered to ***'s account.

Briefly summarizing the reason behind all this:
1. I left you a 15 working days deadline initially and clearly stated if you go past that, we are going to be asking for all the other offered compensations as well which is currently 2195 USD.
2. Your support did absolutely nothing and remained rigid.
3. Due to this, you have run out of time, the deadline has passed.
4. As I clearly stated this before, to your support and was ignored, we are now asking for all these compensations as well for our troubles.

Note: If your support would have handled this case professionally in the first place, we would not be here now and it would have saved us a lot of stress and trouble.
As we went through a lot of unnecessary stress and troubles, this is the minimum what is due to us after your support played their game with us.
I hope we can close this case in a professional way at least now, and we do not need to take it even further.
Also as I stated it earlier, I am going to halt all legal and media actions against you once this case have been resolved successfully.

For more information see our earlier communications.

Thank you for your understanding,
***

(Revdex.com: All proof is available on request.)

(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw Academy,

Thank you for the reply!

Unfortunately *** only received the money for only one of our claims and until we receive all the noted amount of money in both of our claims we can not accept this resolution.
I have already got it confirmed by your support that all the noted sum in our claims will be transfered to ***'s account.

Briefly summarizing the reason behind all this:
1. I left you a 15 working days deadline initially and clearly stated if you go past that, we are going to be asking for all the other offered compensations as well which is currently 2195 USD.
2. Your support did absolutely nothing and remained rigid.
3. Due to this, you have run out of time, the deadline has passed.
4. As I clearly stated this before, to your support and was ignored, we are now asking for all these compensations as well for our troubles.

Note: If your support would have handled this case professionally in the first place, we would not be here now and it would have saved us a lot of stress and trouble.
As we went through a lot of unnecessary stress and troubles, this is the minimum what is due to us after your support played their game with us.
I hope we can close this case in a professional way at least now, and we do not need to take it even further.
Also as I stated it earlier, I am going to halt all legal and media actions against you once this case have been resolved successfully.

For more information see our earlier communications.

Thank you for your understanding

(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw Academy,

Thank you for the reply!

Could you please read our claims and reasoning?
We gave you the chance to refund it without further consequences.
Your support stayed rigid and continued playing with us. You did nothing.
We are way past that time now.

Unfortunately *** only received the money for only one of our claims and until we receive all the noted amount of money in both of our claims we can not accept this resolution.
I have already got it confirmed by your support that all the noted sum in our claims will be transfered to ***'s account.

Briefly summarizing the reason behind all this:
1. I left you a 15 working days deadline initially and clearly stated if you go past that, we are going to be asking for all the other offered compensations as well which is currently 2195 USD.
2. Your support did absolutely nothing and remained rigid.
3. Due to this, you have run out of time, the deadline has passed.
4. As I clearly stated this before, to your support and was ignored, we are now asking for all these compensations as well for our troubles.

Note: If your support would have handled this case professionally in the first place, we would not be here now and it would have saved us a lot of stress and trouble.
As we went through a lot of unnecessary stress and troubles, this is the minimum what is due to us after your support played their game with us.
I hope we can close this case in a professional way at least now, and we do not need to take it even further.
Also as I stated it earlier, I am going to halt all legal and media actions against you once this case have been resolved successfully.

For more information see our earlier communications.

Thank you for your understanding

(The consumer indicated he/she ACCEPTED the response from the business.)
I was under the impression that if I had cancelled my subscription through my Apple Account that cancelled my course like every other app. Apparently not and I had to also notify the school personally. So I will accept the schools response, because it would seem I no longer have a case.
Thank you

(The consumer indicated he/she DID NOT accept the response from the business.)
They have not closed my account yet, which means that they still have my information. As per General Data Protection Regulation of "the Right to be Forgotten" or "the Right to Erasure", I have requested that my personal data is completely erased from their database, however they have not responded to my request yet, and I am still able to access my account, meaning they still hold my personal information.

(The consumer indicated he/she ACCEPTED the response from the business.)
Will take their word for it now, but personally known people who have been given empty promises which was never followed through

(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent numerous letters from my daughters email address to numerous emails starting with Billing@shaw... You send automated responses and do not contact as promised. I have a record 36 emails to date. This account is in my daughters name and I cannot provide her details here for her protection. In my initial complaint I supplied an attachment with my daughters student number. I am the owner of the credit card and legally have a right to challenge the unauthorized charges made to it. I have attempted in various ways to contact this organisation and explain the full extent of the problem. They have corresponded that a consultant will contact me, this has never occurred as promised. I have tried calling the numbers provided but that too has not worked as you cannot get through to a person. The number now says that my daughter is not a registered student.

I have requested that they suspend harassing my daughter and provided them with my contact details. Their system is set up to only receive correspondence from my daughters email address which would continue the distress this situation is causing her. She is studying from home due to medically recognized anxiety problems and if this organisation was above reproach and ethical standards we would totally see this as a workable solution to support her. Their practices and unethical behavior have caused such distress my daughter in unable to continue as it has affected her metal health very badly causing us extreme concern. For this reason this company cannot contact her directly.

It is cowardly to respond that they cannot find my details without contacting me directly to try and resolve this situation. WHy would anyone go to all this trouble if they did not have a legitimate complaint. This is further evidence of how they avoid settling a matter, they continue to stall to ensure the client loses their claim window with the bank and frustrate the process in hope that the client will give up.

I am the owner of credit card they are debiting. I explained in my complaint that I set this up for my daughter to access the free course offered. This company forced us to provide payment information and because they present themselves as having recognized qualifications I thought it would not hurt for my child to continue after the free service so complied. They have misrepresented the truth their qualifications are not recognized in Canada. I have asked for the certificate in this regard and there does not seem to be one.

There is no clear way to navigate to the free service without constant up selling strategies. My daughter did not click on the purchase section, it is super sensitive and if you try to close the window it automatically registers that you agreed to purchase. Both times we contacted the company immediately and both times they avoided assisting us with this. We sis not for a second think they would continue to drive billable services our way using other methods. This latest charge according to the consumer act is illegal. They also do not disclose the need to purchase extras with the "free" product they offer to acquire certificate which is a meaningless piece of paper.

They called my daughter to upgrade her to a premium contract. They presented as if they were telling her about it not selling it to her. She did not agree to the upgrade and actually could not legally agree to a charge to my credit card. The payment details clearly display my name. The consumer act of Canada requires I have written agreement in place for a purchase exceeding $50.00. I had no correspondence for this upgrade and so according to law this was illegally debited.

My question is really the unethical strategies and aggressive pursuit of selling a valueless 'product' and making it impossible for people to question or have recourse when there is a challenge to their unethical practices. I take issue with a corporation that destroys ordinary people in pursuit of profit.

This is one of a planned strategy I have to ensure that I get my money returned and highlight the unethical practices of this company.

I am not surprised by their delaying and refusal to try and work an immediate solution. I hope that Revdex.com will investigate this and help me to get final resolution. As suggested I cannot list ,my daughters personal information in this complaint but I would be happy to give this to a Shaw company representative if they are prepared to show they are more honorable than they pretend to be.

If I do not get this resolved in this manner I will be forwarding copies of all my correspondence and efforts to the fraud department of my bank. If this does not resolve it I will seek alternate ways to recover my losses.

(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy to get my money back. I feel strongly for those that have lost money due to their obscure practices. The stress and fight I and others had to go through remains foremost. I continue to have high concern for those caught by this underhand business. I have seen story after story of poor and under-resourced people who don't know how to take the matter further and lose their money. I think only a few are willing to fight others just feel disempowered by the process to complain and walk away with excessive losses.

(The consumer indicated he/she ACCEPTED the response from the business.)
In their response to the Revdex.com, Shaw Academy has agreed to issue a refund, and deactivate my account. However, I just received an email from them directly, saying that I will still have access to the classes, which I do not need or want. I'm not sure how a deactivated account can be accessed for classes, but I'm trusting their response to the Revdex.com is valid and supersedes any direct email shall the information provided differ. I just want this to be on record that it's nearly impossible to break ties with this company.

(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw Academy called me on a recorded line. I was contacted and asked how I was enjoying the class. In this conversation I advised that I didn't have the time to take the classes and wanted to cancel the membership instead of pausing my trial. There is a record of me requesting cancellation.

(The consumer indicated he/she ACCEPTED the response from the business.)