Shaw Academy

Wouldn't process my refund. Stay away!! Their policies are a scam. Many unhappy consumers as one can see by all these complaints.
I had emailed Shaw Academy to cancel due to not having access to a computer. I tried to do it on my phone but was unable to cancel as it does not have any option to do so in the phone requiring you to log on to a computer and do it. I never heard back from Shaw but then saw a charge for there subscription. Customer service continues to Make offers but I had told them again and again I am not interested and to give back full refund. Their policies are scam like. Stay away!!

I was contacted via phone about upgrading membership to premium. I was subscribed to a free trial. I told agent no proceeded to charge me anyway
On June 23, 2020 I was contacted by this company to expand my services. I had a free trial. Agent asked if I wanted to upgrade- I hesitated and told him no. He proceeded to charge my account anyway- did not provide transaction number or receipt. I asked him to refund it he said he wasn't able to do that. Only received an email

this company stole my money and endanger me in face of economic crisis by COVID-19
I signed up in this web site on May 28th because I though the courses look interesting and it was the only way to give a further look to the courses. In the moment of the subscription they give me a free 4-weeks trial during the time I will not be receiving any charges in my paypal account. However, the day June 23th, BEFORE THE FREE TRIAL EXPIRED, I cancelled my subscription and IMMEDIATLY an amount of 99.95 euros was charged to my credit card through my paypal account. I reported this as an authorized payment given the fact that I HAD JUST CANCELLED MY SUSBCRIPTION BEFORE DE EXPIRATION DATE. I will pursue legal actions against this company who endangered me by stealing my money in this critical economical time that we live due to Covid-19. DO NOT subscribe to this site.

I signed up for a free photo class trial, had a horrible experience, asked for a refund, was never contacted back, and was charged again against will
I signed up for a 1 month photography trial class and immediately on day one was dissatisfied with the disorganization because the times I signed up for to take the class we're not when I was getting reminder phone calls and emails. Ie- I signed up for a 10am Saturday class and got an email and phone call at 7am saying the class started and I needed to reschedule. This happened twice and I reached out on the message portal where my frustrations were addressed by a robot who said things like "Way to be engaged in class. Keep it up". I clicked a link on the page thinking THAT would bring me to my first class and was immediately charged $35 for some kit I didn't want. I reached out to be refunded with zero success. I made sure to go through the steps of canceling my membership weeks before the one month trial was up so I wouldn't be sitting here writing this complaint. Sure enough I saw today a pending charge of $69.99 from Shaw Academy for a trial class which I had already gone through the lengthy steps to cancel my subscription to. Seeing all the reviews of this company, I had to write to the Revdex.com. I'm out $104.99 for a photography class I was never able to take during a pandemic. I want to be fully reimbursed and have written reviews and filed complaints now twice with Shaw. Please help!

In the interest of not losing this form I've already filled out, I will submit documentation if asked as I did not screen shot my bank account charges and am on my phone. Thanks.

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I did the free trial advertised online and cancelled but was still charged.
I saw an advertisement for a free 30 day trial for one of their courses. I did that course and then missed the cancellation date. I called and cancelled my subscription so no further charges would be accrued. 4 weeks later I was charged for another 4 weeks subscription. I didn't use their services after the free trial and don't intend to use them any further. I simply want the money back that I rightfully own.

My card was charged after I had already canceled the free trial
Within less than a week, I canceled the free trial, but a month later, May 2020, my card was charged by shaw academy, and AGAIN June 2020. I reached out but got no response to get my refund

I am a 15-year-old kid. I signed up for a free trial and didn't realize I was signing up to be scammed. I was 1 day late canceling my membership and I was changed. They took literally all of my money! When I asked for a refund, they refused, saying it was "inconvenient" for their finance department to issue a refund. Terrible business, and extremely unethical. In addition, they continue to spam me with emails and texts. After reporting them as spam in my email, and blocking the phone number, they simply changed phone numbers and emails and kept on spamming me with "buy this, do that, pay us more money." Do not sign up with them, and whatever you do, do not give them your phone number and email.

My 4-week free trial hasn't ended, yet Shaw Academy charged me without my permission and keeps refusing to give me a full refund.
I signed up for a 4-week free trial through Swagbucks on June 13th. Upon signing up, I was ensured that 1) I won't be charged until the free trial period ends, and 2) I will be given a notification before the payment processes. None of these were ensured. I was charged $69.99 a day after I signed up for the service, June 14th, without any notification from Shaw Academy. Finding this out a week later, I immediately emailed their customer service only to receive replies from one of the representatives, Richard, repeatedly claiming that they are unable to process a refund and they will give longer terms of the service for free in return. I contacted another representative, Vaughan, to find a resolution but only to hear just to follow up with the previous email chain. The only thing Shaw Academy has done for me is to cancel my future subscription, but I see countless complaints about still being charged even after cancelling it, so I do not trust any of the words from Shaw Academy at this point and I AM entitled to receive a full refund by the terms and agreement that Shaw Academy themselves stated clearly.

entered Shaw Academy for trial. After two weeks I found the service not what was expected. I received a phone call where I cancelled and still charged
I entered to shaw academy for free trial. After two weeks I found the service not to be what I was expecting so left it. After a week of not entering the service, I received a phone call where I explicitly said I didn´t want to continue with the service because it was useless to me.
After a week and few days I notice a charge of 69.99 dollars in my bank account. A charge I did not make. I entered the Shaw Academy page and saw It was a charge for a month service I was not using. I tried to call someone but the phones never work. I cancelled the service but not refund option is available even when the month is just starting. No one helps in here.
I dont want Shaw Academy services, I said it to the person who talked me, a phone that is not working right now by the way. They sadly have a very cheating information. Just want my money back for a month I am not using.
I made the payment by paypal through my email ***@hotmail.com, the same email where you can send the refund.

Signed up online course for 4 weeks of free trial. I cancel before free trial ends, but Shaw keeps charging my credit card. I have records of emails
Signed up online course on March 22, 2020 for 4 weeks of free trial. I cancel before free trial ends on April 12, 2020, but Shaw keeps charging my credit card for the month of April and May. I have records of emails of the date I cancel. They now hide behind "terms and conditions" and refuse to offer my refunds. I have been communicating with Shaw for couple months and asked to speak to a supervisor but haven't not been provided a chance to speak to higher up nor reached any solution.

This company makes it very difficult to cancel your subscription. They also scam you into having a subscription.They charge you without authorization.
I signed up for a free trial of this course in February 2020. I never once agreed to any charges because I chose to take a free course. After one day I stopped taking the course. Later I noticed charges on my credit card that I had never authorized or agreed to. I attempted to cancel the charges and cancel my subscription (I was unaware that their was a subscription). I contacted my bank and they also attempted to help me and I made a fraud claim. Months later (in June) I noticed that they were continuing to charge me $69.99. I again attempted to cancel the "subscription" and had to call a number and stay on the phone for 30 minuted pressing various buttons, listening to them tell me that I won't be achieving my goals before I finally got to the end of the call to fully cancel the subscription. I am still not sure that I won't be charged and I am still working with my bank to try and stop them from charging me. I am getting a new credit card, but I am still not sure how to stop this company.

Was not allowed to cancel subscription, was charged, offered free lifetime subscription only to get chared again, did not refund.
On 10 June in early morning I made an attempt to end a free-trial subscription to Shaw Academy, after going through online process was told to call a number. Upon calling multiple times I received no answer, thus was charged $70 on 11 June. I emailed support team, was offered lifetime subscription for free because of this issue. Upon checking said lifetime membership, I was charged another $70 on 18 June. The lifetime membership was never actually placed on my account.
I was told they could not refund me because it is in "neither of our best interests," yet I never had any intention of paying any money in the first place. I did not consent to pay $140 to Shaw Academy, thus was scammed and robbed. I was finally able to get a hold of a caller and cancelled my membership, but I still do not have a refund. The reason for cancelling my membership before dispute was resolved was to prevent another robbery of my money since they have my credit card info on file.

While signing up for a free trial they said that I would receive a reminder email 3 days before I was charged. I did not receive it, they charged me.
I signed up for the shaw academy photography free 4 week trial on the 14th of May. While signing up the website said that I would receive a reminder message 3 days before I was charged. I was charged 49.99 euro through PayPal on the 11th of June. I did not receive a reminder message. I have been in contact with the company and at first they said that they could not check if the reminder email had been sent or not as it was an automated email. Then, they said that the email had been sent on the 5th of June. I have checked my inbox, spam and junk and I have not received that email. I have asked them for proof that the email has been sent and they are claiming that they cannot send me proof because it contains confidential information. Instead, they are offering me a 12 month subscription worth $699, a toolkit and e-certificates worth $199, all completely free of charge. I do not want any of this, I just want my money back.

I signed up for a free trial and cancelled it before it was over, but got charged with usd 69.99 anyways.
I signed up for a free trial and checked the box to get an email the day before the free trial was over. I was constantly checking how many days I had left on the app and the website. When it said I had 1 day left, I decided to cancel just to be safe, even though I never got the email warning me that the free trial was about to be over. I tried removing my credit card information to be safe, but I couldn't access it. Even though I cancelled my subscription while the app and website said I still had 1 day left, I was charged with usd 69.99 on my credit card. I already started a complaint with my credit card to have them as mediators, but I really hope to get refund back, since I can't afford it.

Wrongfully charged for free trial
I signed up for the 4-week free trial but got charged $70. I already canceled my free trial right when I signed up. I have the confirmation of cancellation and the welcoming letter as well. According to the terms, I should not be charged in any means. I already sent emails to the company and all I received was automatic replies. Apparently, no one has checked my case.

I have tried repeatedly to cancel my account with Shaw Academy and they keep stalling to cancel coming up with every excuse imaginable.
I have tried repeatedly to cancel my account with Shaw Academy and they keep stalling to cancel coming up with every excuse imaginable. In order to cancel you have to call them and give them a reason why. Then they use stalling tactics to stop you from cancelling. Their program is not even accredited. They should be shut down. I want my account cancelled. I want their company closed down and I want them held accountable. They tried to charge my on the first day I signed up for the free trial. My bank's legal department puta stop to that.

I signed up for a free trial through a FB ad. Cancelled before free trial was up and was told no refund.
When I started my four week free trial (June 3, 2020), I was given an option to skip the first module of the course I enrolled in and start on the second module, but that I would have access to the recordings for the first module. I was not informed that choosing this option would incur a charge. I watched the first module on my own, and started the second module within the four week free trial. When it became apparent that the course was getting more technical than I anticipated, I decided to cancel. I had to call to cancel, and while I was on the phone with the agent I requested a refund. I noted that I wasn't expecting to be billed at all since I was still within the free trial period. He said I had to email the billing department and they would take care of the refund. I emailed and was told that I had "unlocked" module one "manually" and therefore I owed the $69.99. I emailed back that I had not been informed of any charges when I selected the option to start at module 2 and that I would like my refund. They offered a longer free trial and other courses, but I declined and said I just wanted my refund. They responded that I couldn't get a refund. I wrote back that I would take this up with Revdex.com and I got no response.

I attempted to cancel my free trial account and was charged a fee before I was able to get in touch. Billing has told me they can not offer a refund.
I signed up for a 4 week free trial on May 19th set to end on June 16th, although I had thought it would go until the 18th as a '4 week trial' is somewhat misleading. Most people equate 4 weeks with 1 month. I waited until the 16th to cancel my trial since my last class was on the 16th and I did not want to miss it. When I went to my account to cancel I was taken through a series of attempts to get me to stay before finally landing on the page that said I had to call to cancel. Due to the hours, it was too late for me to call that day. I live in PST zone and the hours are for EST zone. The number I called was XXX-XXX-XXXX. I attempted to call on the 17th during business hours but nobody answered. The charge had already gone through on my debit card. I called again on the 18th and a Ms. Tamaryn Foster answered. I requested for my account to be cancelled and to get a refund for the $69.99 USD charge. In the end she told me she would give me with a free toolkit and an e-cert so I could continue my education and that she couldn't help me with anything else. She told me to email billing for a refund. I emailed ***@shawacademy.com on June 18th as soon as I got off the phone with customer service. I requested for my account to be canceled and for a refund explaining that I was unable to get through to customer service and that I had no intention of continuing with a paid membership and did not want any free toolkits or e-certs or more time. I provided my student number XXXXX. I received a reply within 2 minutes with a ticket number XXXXXXX. I replied with the transaction details and an attached screenshot of the transaction from my bank statement as they require. Several hours later I received an email that stated, "I see that you have purchased the Toolkit shown in your members area..." followed by a bunch of info about the Toolkit and how to access it. Keep in mind, I NEVER PURCHASED A TOOLKIT. The customer service rep, Tamaryn Foster added it when I called to cancel. They then stated, "Once the Toolkit is activated within your account it is made available to you and we have transferred the content you hence it cannot be disabled as it was provided therefore, we cannot refund." They then gave me a credit for a 'Certificate of Completion' plus 3 more Toolkits plus a hard copy diploma which they activated for me in my account. They asked I send a reply if I needed further assistance. As my request to cancel nor the refund was granted, I immediately replied to the email. I explained that I did not purchase a toolkit, that it was added into my account by the customer service rep. I again requested that everything be canceled and for my money to be refunded. I requested they stop trying to sell me more products and comply with my request to cancel and refund. That email was sent on June 18th. I received a cancellation confirmation email on the 19th. However, my account is still open and active. I waited until the next business day (today the 22nd) to give them a chance to refund my money. By the end of the business day today, I had not received a refund, so I am taking further action to obtain a refund.

just started the free trial of the Marketing course On Shaw Academy and I accidentally clicked module+ didn't realise it would charge me! Need refund
I only wanted to do the free course, but I clicked module to view what classes I had next and it charged me immediately! I have not used the module pack and didn't even know what it was and now I've been charged £40 without consent. I'm really not happy and want a refund ASAP.

Cancelled course but still charged
Signed up to a free photography course which I soon realised was not suitable, and so sent the cancellation request through well within the time span. Received a cancellation noticification dated 8th April @9.23pm confirming cancellation. I have since been charged £69.99 despite the cancellation, and upon querying, been told that I have ordered a 'toolkit', something which a) I didnt do and was careful not to b) have never received a receipt or notice to say I had- in fact it was only when I queried the payment that this was even brought up. When communicating with customer service, they stop replying or reading my comments and just keep offering and extra 6 months?