Shaw Academy

Signed up for a 4-week Free trial on May 25th. I emailed them to cancel the account a week later. They confirmed and then charged me on June 25th.
On May 25th I signed up for a free four week trial of Shaw Academy. On June 4th I emailed asking to cancel my account. On June 9th I received this response "Jun 9, 2020, 8:37:26 AM GMT+1

Hi ***,
Thank you for reaching out to us!
We are sorry to hear that you wish to terminate your account with us and we will be happy to help!"

On June 25th they charged me $69.99. When I emailed them asking for a refund as I cancelled my account, they said I never canceled.

I was a day late to cancel my payment, and they refused to issue a refund because it was "inconvenient" for the finance department.
I signed up for a free trial, and a free course, and being 15 and kinda new at this game, I didn't realize my credit card would be automatically charged, and when it was it was all the money I had earned over the last few years doing odd jobs. I then contacted them to ask for a refund which any decent business would issue. Instead, they refused, stating exactly, "I have checked with our finance team for a possible refund; however, the refund is not at all convenient." That is simply unacceptable. I told them that, and they said, "We cannot issue the refund unfortunately as the service has been made available as per the terms and conditions". Being underage, I cannot enter into a legally binding agreement, so I still expect a full refund. The way they run their business all around is bad, and I will not be using their services again.

False Information: 'Cancel Subscription Anytime', Unable to Unsubscribe.
Hello,

I signed up with Shaw Academy via their website, for a free trial. The free trial required that I enter my credit card information. I was informed that I will be able to cancel this free trial at any time. This is false. I am unable to unsubscribe and will therefore be charged indefinitely by this company that refuses to delete my personal information.

The website took me through six web pages, upon which I had to click 'I want to cancel my subscription' on every single page in order to proceed. The final page then stated that they were: "...sorry that I am *thinkingof leaving Shaw Academy" and made it mandatory that I call their call centre during office hours in order to FIRST explain why I am leaving BEFORE being allowed to leave.

This is unacceptable. I want my information removed from their system. I want my information deleted from their system. I do not want to be a part of Shaw Academy. They lied about the ability to cancel my subscription at anytime. I am only able to unsubscribe if I have access to a phone, credit on that phone, and if I FIRST call them and explain myself. This was not stipulated anywhere on their information pages.

Please help me. I have been tricked into giving my information to a company that plans on holding onto that information and continually charging me until I jump through certain technical 'hoops' first.

Sincerely,
***.

Shaw Academy drafted my account prior to the end of the agreed upon 30 day trial period. They refuse to refund my money.
Greetings:

My name is ***. On May 27, 2020, I signed up for a free trial of a digital marketing course with Shaw Academy with the understanding that at the end, I would be charged if I decided to continue the subscription. During registration (according to their site), I was informed that Shaw Academy would reach out to me and give me the opportunity to cancel or continue days prior to charging my account. However, they did not do this, but instead went into my account, and processed $34.99. Mind you, I had not even attended class due to illness and it was not even time for the trial to have ended as it was June 24, 2020, which is not 30 days. If anything that would have been the time to do as they claimed they would and reach out giving me the opportunity to decide whether to continue.

I went ahead and cancelled the subscription via telephone and asked for a refund via request ticket, bringing all of this to their attention. Their automated system did not allow me to speak with a representative nor did it give me the option. Then, when their representative, Hector, reached out to me by email, he had the audacity to say that because I had not cancelled in time, the charge was valid and I would not receive a refund. I emailed him back reiterating all that I have just stated and have not heard anything further. Additionally, I have filed a dispute with PayPal detailing all of this. Shaw Academy needs to refund my money PROMPTLY and stay out of my account in the future. It is my hope that a complaint with the Revdex.com will illustrate to them that I mean business and will also let others know that this company cannot be trusted to do what they claim. As well, I hope the public will not trust them with their account numbers because they robbed me of my money and tried to act like it was my fault. The 30 day trial was not up, so that had no business in my account. PERIOD.

Please help me reach as quick of a resolution as possible to this matter and receive my refund as soon as possible. That was all the money I had to pay a bill. Not to mention, what Shaw Academy has done to me is unjust, even if it was not all the money I had. They did not keep their word and tried to twist things to make this my fault when clearly they were in the wrong.

Shaw Academy won't give Refund for Cancellations.
I started 4-week free trail period with Shaw Academy and I hardly used that free trail because I didn't like the course. Unfortunately I forgot to cancel my subscription and subscription got renewed to paid plan. I reached out to the Customer Service immediately on the same day to request cancellation and refund. Customer Service said, we won't give refunds as per terms and conditions. Shaw Academy's terms and conditions never mentioned about not giving refunds, BUT their FAQ's mentioned, Shaw Academy will provide refunds if you cancel the subscription ANY TIME.

Reference link: https://help.shawacademy.com/hc/en-us/articles/XXXXXXXXXXXX-How-can-I-get-a-refu...⇄

Shaw academy has charged my credit card unnecessarily. I am not interested in any of their courses and I have made it clear to them too. No response

This is in regard to my ongoing issue with billing from Shaw Academy. I have been following up since 2 days and no one has replied or responded to my email.

I was unnecessarily charged 69.99 dollars to my credit card which I have stated so many times to them that I had authorized by mistake and had no intention to buy any services from Shaw Academy . I registered for free course but I haven't attended any of those too and I am not interested to take any courses from.Shaw Academy in future .

I have requested couple of times to them to refund the amount as it is a big amount for me and I cannot afford such a big sum which is of no use to me .

Please I request you to look into this matter and take necessary action so that I am refunded my hard earned money.

I have emailed to the CEO also but no response .no one is responding to my emails now. It's been 2 days. Please refund urgently.

My debit card was illegally debited for a cancelled four weeks free trial online Shaw academy training which I never attended.
I registered for a four weeks free trial subscription online course with Shaw Academy on May 28, 2020. On June 18, 2020, I cancelled the course, membership and subscription before expiration and send text sms to the number provided (+X XXX-XXX-XXXX) when the calls could not be completed. It took me by surprise to see a debit transaction of $69.99 in my debit card account on June 25, 2020.
I want a reversal of the illegal debit on my account and cancellation of the subscription, if it hasn't be completed.

I was offered free toolkit after I completed the free course. However, it turns out that I have been charged (without consent) & I can't get a refund.
As above.

Shawacademy an education online platform need to be looked into and investigated as their practices are deceitful google reviews will verify my Claim
I've come across this company online and I thought why not give it a try as I wanted to learn more about photography and other subjects which they had to offer and they were offering a 1 month free trail,

So I then went to the website to avoid being charged the re occurring fee and as I attempted to do so on the website I noticed that the website had no option of cancelling and instead only a request to a phone call ,I had no other option so I requested the phone call.

I got a phone call from Ganeve who then instead of fulfilling my request went on to persuade me and offer me free content and was insisting that I should progress by studying the free content and that I could easily access them anytime instead of their usual 2 days a week programme, I then made sure to tell her I did not want to be charged once the trail was over and she confirmed that wouldn't be the case verbally,

Regretfully I did not put this in writing however instead of her Including in her email after our conversation That I didn't want to be charged she only mentioned that she enjoyed getting me one step closer to my goal,

Hence this email was sent on the first day I signed up clearly proving that I made a call on the same day I registered the free trail, I am sure nobody gets sent free stuff on the first day for no reason this was a result to me trying to avoid future charges,

Once I was charged I emailed the company and I was told I could not get a refund as there was no evidence of confirmation and instead offered me 6 months of free service which I didn't want however they are so deceitful in that they only allow phone call requests Instead of normal in website cancellations following with a cancellation confirmation which I hadn't got,

I then looked at google reviews and noticed dozens of people had the same issue I've had and this should not be tolerated and I deserve to be refunded as I haven't used the material since before the 18th of June and I was charged on the 25th,

I sent an email the same day I noticed the charge proving I did not intentionally want to continue with them.

To top it all amid the frustration I had gone on the website to look for ways to take my card details off their system and frustratingly accidentally clicked on a one click purchase which automatically charged me immediately I within minutes also asked for a refund on this and also was told the same thing that they could not refund me but instead offer me now up to 1 year of free service which I do not want.

Please assist as this companies practices are very deceitful, their not helpful at all and should be stopped immediately I've never experienced such horrible services in my entire life.

I as a dissatisfied customer
1. Want my money back as I did not want to continue the service and did not use the service after my trail had ended.

2. Want my money back for accidentally clicking the one click purchase and do not want the e tool kit or anything from them.

All I want is my hard earned money back as I do not want to continue services with this company I really am not asking for much please.

Regards

I was charged for Toolkit
I registered for the free trial on Wednesday 24th June, only to realize my debit card was charged for almost $40. I tried canceling immediately but was asked to call.
When I called the number provided the customer service representative asked me to send a mail to the support mail which I did.
The response I got was I purchased a toolkit which is none refundable. Please note that I never clicked on purchase.
I am no longer interested in the course, I will like a refund of the debit in my account. I have not taken any course and the kit has not been activated.

Shaw Academy processed an unauthorized charge on my card. I'd cancelled my membership and provided proof. They stopped responding when I did so.
Shaw Academy processed an unauthorized and arbitrary charge on my credit card on June 19th. They initially stated they had no record of it, but when pressed, said I had "payment due" and a refund would not be provided. I had cancelled my account months earlier, and had an explicit statement from them that I had done so. I presented evidence to this, at which point they stopped responding. They clearly have no intentions of refunding my money, as they run a business based on fraudulent charges en masse.

I signed up for a trial membership. I cancelled after first session. I was charged 34.99 the following month. I contacted them and they refused.
On May 28 I scheduled a class from a trial membership with Shaw Academy. I found this strange as I have never had to schedule a class for online platforms of this type. I did not like the class and knew I would not be taking anymore and immediately cancelled within the hour. I received a message from the website that I needed to call a number with a code to cancel. Which I found very unusual since there was no calls required or codes when signing up. Everything was electronic and web based. I followed the instructions and got a recording that I was repeatedly asked to not cancel. I entered the cancel code and assumed all was finished. I was again very uncomfortable with their being no real person for cancellation and a multiple step process to cancel a trial membership. On June 24 my paypal account was charged 34.99. I immediately contacted them and manually deleted them from my paypal account. When I contacted them I was given some policy list and told that they would give me free classes. I explained I have no desire to utilize their classes and provided them with the screen shot of the cancel code which I took as a precaution for this situation as I found the cancellation process to be a bit suspicious. I was again told that they could not refund my money and offered even more classes which I do not want. I have not utilized one full class even during the trial period as after the first 20 minutes I was completely sure this was not the type of learning platform that I would benefit from.
I have reviewed your site and researched complaints and just as I suspected there are MANY of the same situations. I believe this company is a SCAM. I have utilized many other online platforms similar and never had any of them access your account to take money out and refund it to check the account during the trial period. I also am aware that they can provide refunds as the initial test charge was refunded to my account. I have not and will never utilize this platform.

This online class is a scam. Nothing other than watching a pre-recorded video (No different than YouTube) yet they charge you during trial period.
Trial period is obviously a test drive. I cancel the trail before it's expiration date. They charged it anyways and no way of getting money back for service and product that was free from YouTube.

I took out a trail period for 28 days, but decided it was not for me, so cancelled. I was then billed $69.99 despite canceling online and in app.
I started a trial period of 28 days but early into the period I decided this was not a course I was prepared to pay for. Way too many emails, and not enough time to devote to the learning. I went into my account and proceeded through the cancel procedure (despite several guilt-trip messages) and was told that to cancel I would need to phone #XXX-XXX-XXXX and quote reference #XXXXX and this would complete my cancellation. I continuously tried calling this number several times a day for a week and was never able to leave a voicemail or speak to a customer service associate. I then tried cancelling through my app and received the same phone# and the same reference number, but again, no reply from the phone number.

I then decided to Google "Shaw academy - scam" and it was evident from the amount of similar problems that the company was not being exactly truthful about their cancellation policies. Then on June 18th, I noticed a charge in my bank account under "course, Shaw" for 69.99. Once again I tried calling the number several times but no answer. I left a poor review about their service on the App Store and asked my bank to not authorise any further charges from this company but in the meantime I seek assistance in getting my 69.99 back as I'm out of work due to COVID-19. Any help would be greatly appreciated.

Regards

Unauthorized automatic payment taken from my credit card
After signing up for a free 4-wk course on their website, there were two links to purchase course material each for $45. I did not need them, so I ignored the offers. On the Intro page of my free course there was another link which said "get your toolkit here" it did not say 'purchase here', it did not say 'buy now', it did not give a price; I thought this was free course material as the course was free and there was no indication that this was a purchase. So I clicked the link and I got a message that an automatic payment was being taken from my account(the free course expires July18 and after that they would charge you,so you had to give them a credit card to secure your registration in the free course). I had to go to my Paylpal account to find out how much they took, it was $45. there was no indication that this link was a purchase beforehand. The first 2 links I saw, that I ignored, did say PURCHASE you tool kit and gave a price and said automatic payment will be taken, so it was CLEAR. this link simply said "get your toolkit' so I would never had thought they would be taking money from me in such a manner.I never agreed to this. They told Paypal this was in my contract with them and this makes no sense because no business should be setting customers up to click on web page links without any indication that they are about to make purchases they were unaware of!This is unethical and a sneaky way of taking peoples' money. after this transaction I immediately emailed them and they are refusing to refund me stating ' I made a purchase' but never focusing on the fact that the means they used to get my money was unethical, they have offered my credits for things I do not want and said they money has already be realized in their GLs, so they cannot refund it!. I filed a complaint with TrustPilot and they asked me to email them and they just repeated the same thing to me,they're not refunding me any money. This seems to be my last resort. I just want a refund and to not have anything to do with this company ever again.

charged my credit card , never signed up for course,cnt reach anybody by phone, electronic voice
went on website may 27, 2020,,didnt sign up for anything,because it wasnt what I thought it was. they dont allow you to see courses until after you put in your info (payment). they kept sending me emails to come back and finish enrollment. I didnt see the need in trying to reach out to them because I wasnt interested. then they charged my card for $69.99, on 06/24 at 4:59 am, tried to call to get this straighten out.the phone just keeps going around and around trying to get you to stay. could not get a person on the phone. the whole thing was very deceptive and sketchy. eventually, it allowed me to cancel. have docs to prove everything

The company need to provide accurate information on how to cancel trial memberships or respond to the emails that they provide for cancellation.
I signed up for a trial class for 4 weeks and they stated to cancel within that time or you will be charged. On the first day; I realized that the course was not better than the one I was already paying for and I cancelled the member by emailing them at ***@shawacademy.com. They never responded. I sent them several other emails and no response. However, they took funds from my account and I want my money refunded.

Shaw Academy didn't cancel/suspend my subscription when they told me they did, and still billed me
I signed up for the month long free trial of Shaw Academy back in April, but never actually used any of their content. I called them on May 22, 2020 with the intent of cancelling my free trial before I was billed. I spoke with Tamryn F who assured me that I would not be charged and that I could "restart" my free trial at a future time of my choosing because I never had the chance to try their content. I accepted this. However, on Monday June 22 2020, I was charged 69.99 on my Dsicvoer credit card. I called Shaw Academy again to see if they would give me a refund, since I was under the impression that I already cancelled. I spoke with Monica R, who referred me to the email I should contact to request a refund. I emailed ***@shawacademy.com. On Wednesday, June 24, 2020, Issac responded but he basically gave me the run around. He said that because my trial wasn't cancelled "during the free trial" nothing could be done. I emailed him back, also on Wednesday, but he hasn't respond yet.

I did not use the service after signing up on 6/22/20, requested a requested refund next day and was told I could not have a refund.
I signed up on 6/22/20 and the next day I finished the registration for the life time membership for $125. After registration on 6/23/20, I saw that you had to schedule the online classes and this is not what I wanted. I wanted the ability to attend when I can at anytime. I sent the request to cancel and requested refund on next day 6/23/20. I never accessed a class, did not see any of the material. 6/24/20 I was told I could not receive a refund.
After this complaint, I am calling my attorney today, as part of my consumer, I have a right to a refund.

I signed up for a free trial and on the same day they charged me $69.99??? I sent an email to inquire, they said I signed up for some "unblock module 1" on my end and they refused to refund me. I don't even know what the "unblock module 1" is. I think this website is a scam and I'm not planning to use it. And I would request the full refund of $69.99.