Shaw Academy

Shaw Academy is a online course provider.
I joined it recently.
They had charged me without any notice and authorisation.
They charged me USD $69.99

Dear Sir / Madam,

I am ***.

Shaw Academy is a online course provider.
And I joined it recently.

At the begining of accout registeration, it required customer to enter the vaild credit card to subsript the free trial. I registered and browsed the course. But I found it was not interested, so I cancelled the subsription afterward.

So that I left the acount. I didn't use it and login the account again during the time until I found the payment was charged.

That's not make any sense. I am sure that I have clicked the button to cancel the membership. It said the membership was cancelled.

I checked my bank statement yesterday, and I found they had charged me without any notice and authorization.
They charged me USD $69.99.
Please find the attached supporting document.

I think my account subscription was reactive without any notice somehow.
And they should let me know if they started charged me the subscription fee.
That was very ridiculous that they didn't inform me before they charge me.

I was sending email to them to ask for the refund today. However, there is no response from the Shaw Academy.

I am very upset and disappointed about the service they provided.

Please find the payment detail made through my credit card,
- the last 4 digits on the card: *** (Mastercard)
- the amount paid: USD $69.99
- the date of payment: 19 Jun 2020

I believed there was many people complained about the similar cases.
Please help and advise. Thanks.

Regards,
*** (***)

The Shaw Academy refuses to refund the unauthorized credit card charges
After I registered for a free trial course with Shaw Academy they fraudulently deducted $39.95 from my credit card. There is no option to cancel membership or remove your credit card details on their portal and after 10 pages of browsing their cancellation menu option I was directed to call their customer support number,
When I called up customer care, the lady suggested that instead of cancelling, we can pause the membership and offered the module toolkit and certificate of completion free of charge for us and pretended to process the refunds.
When I asked her, when can I expect this back, she asked me to write to ***@shawacademy.com to expedite it.
The response from the billing team was that it refused to refund my charges, without acknowledging that the customer care support on phone had agreed to refund,
I dug up on this company on Google TrustPilot and other websites and found that it's a scam and I'm not the first one who was impacted. If not refunded I will make sure to spread the word through my reviews and online web presence to see that others don't fall into this trap.

I was charged #49.99 on June 17, upon clicking a button with no warning that this would be a chargeable action. Request for refund was ignored.
I was charged #49.99 on June 17, upon clicking a button with no warning that this would be a chargeable action. It was only upon clicking the button, a flashing message alerted me that I am being charged. There was no button nor anything I can do to reverse the action. I contacted Shaw Academy straight away. First reply was they were unable to refund. I explained that their charging practice was misleading. A phone call followed offering me lifetime membership. I repeated that I had no intention to join any membership plan and simply requested a refund. Shaw Academy has been ignoring my request ever since. I discovered later on Facebook that this company has scammed so many customers that there is a dedicated online group with near 4,000 members to help each other out of their scams. This cannot be right.

A premature charge on my card from this company. Impossibly difficult to discontinue their services or change payment info in their app (iPhone).
The company makes it impossibly difficult to opt out of the trial period. To redirect a customer with various offers is within their right, however, after offering an extension of a month for my trail, they prematurely charged me the full amount a week before it was due. This is is without notice. And with the poorest standards of customer service/ response times, once I decided to pursue an answer.

I'm not normally in the business is slinging mud online at businesses, I certainly understand how difficult it can be to build one. However, having read other reviewers experiences, it seems what they've done here is quite common. It's a pattern of duplicity and underhandedness. And it is unacceptable.

In addition, the services via the app are consistently inaccessible, making this the worst purchase I've made online, in some time. Think about that. Mid 2020, everything done online, and this is the worst I've experienced.

Further, it's impossibly difficult to change/ remove payment information on the app (iPhone) which by all accounts, seems very poorly maintained.

Details below: active plan, monthly membership, premium, CAD 69.99 charged

Refund refused after many attempts. Consumer Contracts Regulations states I'm within my 14 day refund rights.
I signed up for the Shaw Academy for a free month trial to investigate a course (think on June 5th) I was interested in. As part of the enrolment process I had to submit bank details. Then I accidentally clicked on their 'one-click purchase' toolkit. This is a very easy mistake to make as the whole page is designed to draw you to the big red box to click on it! I immediately realised my error and did not download the content. We contacted Shaw straight away to log the mistake and request a refund. At that stage we believed they would simply refund the money as is common practice within the standard 14 day cancellation period (including digital content). Under the Consumer Contracts Regulations there are specific provisions for digital content. I did not give my "express consent" to waive my 14 day cancellation period.

I have tried (with the help of my parents) to retrieve this refund in much dialogue with the company to no avail. I've also cancelled my membership but I wouldn't be surprised they still take further membership fees from my bank, since this company have also done this to many many people. I have also requested them to remove all my details from their database but they haven't responded to this.

You may also be aware that Trust Pilot have logged that Shaw Academy are paying people to write positive reviews (see attached).

From our much research, hundreds if not thousands of people have been suffering similar or much worse fate from this company.

This is like a virus that will infect your computer with terrible marketing. you will get calls and endless upsells and charges all from a free trial.
They billed me 39.95 for a certificate I never actually requested. They emailed and called night and day to get me to buy a study guide and this certificate and sign up for a 3/6/9month course and after 2 weeks of not giving in they billed me for it anyways even though I declined the popups. This is a shamelss company that is only trying to steal money from the pocket of people just looking for a free trial. When I started to complain they continued to harass me and tell me they would give me a 3 month credit etc but they would not refund me the money I never authorized them to bill me.

Shaw Academy obstructed the ability for me to cancel my membership, upon submitting a cancellation request, they charged me for a membership.
I signed up for a free one month trial, after using for 1 day, I decided I was no longer interested; however, I had no confirmation email for when I created my account, I was no longer able to log back in, and when I contacted customer service via email they did not have any of my account information on file. Even though they had no information of mine that proved I had an account, they were still able to charge my debit card. I tried to log in multiple times, request access to my account, but was not successful. Without being able to log into my account, I could not cancel the membership myself so I reached out to customer service again, but they requested I provide proof of transaction, email, name, and other infromation. At this point, I had already been charged for a membership (which was upgraded without my permission) and I had never even been able to log into my account since the day I created the account. Upon doing my research about this business, this seems to be a reoccuring issue and have decided to contact my bank, blacklist this company, cancel my card, and block all payments as a precautionary measure. Not only have I encountered instances where this company obstructs the right of the consumer to withdraw from membership individually, they have also been accused of not providing the content they advertise, which actually was my initial reason for wanting out.

Shaw Academy takes money out of your account without you realizing it. When browsing through the website I was curious and clicked on a button to request a certificate. NOWHERE did it indicate that I had to pay money. They didn't take me to a payment screen, I never had to click on any button to accept the purchase. Only later on during the evening I found out they withdrew money from my account TWICE! This is unacceptable. When you offer a product, let the buyer know IF they are buying it and for WHAT PRICE. Non of these things were communicated to me. When I contacted them for a refund they declined. You can't mislead people like this. DON'T JOIN SHAW ACADEMY! SCAM SCAM SCAM

Echoing what everyone else said below, I have NEVER had a worse experience with any company. This is my first Revdex.com review. I signed up for a one month trial with Shaw Academy on 5/24/20. I had it in my calendar to be sure to cancel by 6/23 to be safe. BUT NO, I just got charged $35 on 6/21/20 --which means they jumped the gun by several days!! and charged me.
To make matters worse, I tried to cancel earlier this month (because there was NOTHING GOOD ABOUT SHAW -- seriously, try ***!) and Shaw somehow convinced me to stay on so I could watch class recordings. My mistake.
But the worst part of my experience, other than not being able to get into my classes before OR AFTER they'd begun, was the SPAM CALLING all day long, day in and day out. They called from the UK, they called from all of their offices. Voice recordings of annoying marketing people - NONSTOP. Past midnight, even! And the emails, too! I had to block their numbers and ultimately went to my account details and changed my phone number and email by a few digits.
Anyways, with my word of mouth anti-marketing that's about to happen, I will make them rue the day they charged me early.

Profiting out of purposely ill-intentioned web design malpractices that leads customers to 'accidental' purchases and not refunding.
On June 18, 2020
Simply put, I was browsing my just recently acquired 'free-trial' from Shaw Academy, and a pop-up window; whose content I wasn't interested so I repeatedly kept closing it. So when I was clicking a completely different button on the page, the pop-up appeared again on top of what I was clicking, and made the immediate purchase, by the amount of $45,99 cad was charged to my card without any further confirmation. No billing has been sent to me.
I haven't used that purchases content, nor downloaded it yet.

I contacted the company for a refund, which they denied with the same message I see over similar (if not identical) complains right on this page. Refusing due terms of agreement policy. BUT they should refund due to 'just cause', since this is the incorrect content I desired to access when navigating through their page, and clarifying to them that this was an unintended purchase.

¿Why would I, just after 1 hour of getting my free-trial but not accessed any of their actual products content, be purchasing a whole package for a classes I haven't been able to ***?

I've seem dozens of reviews of shaw academy of people having the same issue, its truly outrageous that this keep happening to shaw academy's customers worldwide and that they get away with it.

Shaw Academy charged my £39.95 without my authorisation via a pop window that I could not close. Unethical practice that they are refusing to resolve.
While taking part in a lesson a pop up window offered me a purchase of an e-diploma. I did not wish to purchase this and attempted to close the window. Thinking I had done so successfully I continued the lesson. Later when checking my bank account I see that they had charged me £39.95 via my debit card details. I did not authorise this payment and at no point was I asked to confirm the transaction, nor was I notified via email or message that I had made this purchase (despite getting approx 20 texts and emails PER DAY from Shaw Academy).
Due to this frankly unethical action by Shaw Academy I have decided to cancel my membership after 2 lessons. This in itself was not an easy task and I was constantly asked to stay and offered various incentives. I do not trust this company any more. I believe they are operating unethically as a business.
The way that the company duped me into this purchase via a pop up screen that you simply cannot click out of is an underhand way of upselling their services. I don't want the toolkit, the certificate or anything else that they are offering. Please assist in asking them to issue the refund immediately to me. Their customer service is not providing me with any assistance. I've read the terms and conditions and understand that I wouldn't be eligible for a refund had I knowingly purchased the certificate. However I never wanted to make that purchase and I believe the way they obtained that money from me was underhand. Putting a pop up on a window while someone is in the middle of a lesson only has one outcome - they will attempt to close said window. If the site is then "rigged" as I believe this one is, then your payment is taken. Having looked at other feedback from their previous customers I see that this is not an isolated incident.

Shaw Academy issued an unauthorized billing through a "one-click" buy-button without any warning.
Problem Date: 20th June 2020
Purchase Date: 20th June 2020
Payment method: Via Paypal
Transaction Code (Paypal): 9NXXXXXXTXXXXXXXY
Billing number: XXXXXXXX
Payment Amount: 39,00

Shaw Academy uses scammy methods to make users spend more money on their services. For one, it was incredibly hard to cancel my subscription and according to experiences from other users Shaw Academy still issues billings even after cancellation. Additionally, they will contact you even further using personal e-mail addresses and phone numbers.

My personal problem involes another scammy method they are using to deduct money easily. By putting "One-click" buy-buttons arbitrarly anywhere, it is only a matter of time to accidently push one of those. It would not be a problem if there would be a warning that asked the customer if they would really want to make that purchase, but pressing that button immediately issues a billing without any further notice! It does not even include a price tag which makes this even more absurd and cruel. So, while exploring their app, I accidently pushed one and Paypal immediately sent me an e-mail, telling me that 39 has been billed. I requested a refund, but their reply was that my e-mail was not registered in ther systems which is a blatant lie as I signed-up with said e-mail.

Furthermore, I wish them to delete my account, remove all personal information including e-mail address, phone number and name from their data banks, as their common practice is to contact users over and over again to persuade them to continue their subscription or send them unwanted advertisment.

They advertised a free course when, in reality, there were many points of purchase needed to finish one class and receive a certificate.
I decided to try Shaw Academy because of the pandemic. It was advertised as free of the nutrition course. Once signed up, I found out that to take the class, a payment was needed to unlock a toolkit. I wanted to cancel but missed hitting the x to cancel and ended up purchasing the tool kit as it is set up as a one-click purchase. This is how they're getting people. If I need an item, I shouldn't have to be tricked into buying it. The course also was only free for a period and had multiple modules that you then have to purchase numerous toolkits and then purchase the certificate. Over $60 later, all I have are emails telling me I didn't attend classes when I did, and instead of just guaranteeing a resolution, they talk in circles.

Shaw Academy unathorized charges
After the tedious process of canceling the course, I knew I successfully canceled it after 2-3days of registration. I registered the 30days free membership thinking that I can have access on free graphic design materials on my most convenient time, but it is a course in a class and someone keeps on calling me during my sleep to attend the class. I am a busy working person and I don't have time for scheduled classes so I decided to cancel it right away. However they insist that I wasn't able to cancel it on time. I swear I canceled it and I know how hard it was because of series of steps that can be misleading. I registered May 16 and they charged me on June 13th. I was shocked because I thought I was able to cancel my registration to them, ok let's say I failed to cancel, they said there will be an email reminder I will receive before the expiry of the free trial if I will continue or not. But it is not true, I haven't heard from them eversince the day I canceled the membership. It's still within the trial period but they charged me automatically. They keep on offering me 700$ services, $$ certificates and extended membership for the inconveniece they caused but I am not asking for it. I can't understand why they keep on offering me services which cost a lot rather than giving back my $69.99. I immediately contacted them thru email as soon as I received a text message of the deduction from my paypal account.

My complaint is I keep getting charged for items I did not purchase. I asked to be refunded for the charges and they have not done so.
I was billed two times for items I did not authorize. I contacted the company to resolve the issues by email. They have not refunded me any of my money.

June 19, 2020 for $34.99. The Transaction number is-1PXXXXXXRXXXXXXXX

May 7, 2020
The transaction number is 21SXXXXXYXXXXXXXX
$34.99

My experience is similar to all the others posted here - DO NOT SIGN UP FOR ANYTHING WITH THIS HORRIBLE PLACE.

I landed a new job as a Project Manager and saw an ad for Shaw come through social media. I joined the free 4 week trial, knowing that due to COVID-19, I had been unemployed for over 3 months (I'm a contractor so no unemployement) and I wanted to up my skills. I had good intentions however as I love to learn and thought I would follow this course through once I started getting a paycheck.

The courses are not ONLINE - they are scheduled a horrible times, you get texts and emails and "YOU MISSED YOUR CLASS" and way too much communication. When I was able to attend one class, I realized you can only take them 1 per week or something so to finish the course, of course they will take your money.

I decided to cancel just five days after the supposedly FREE 4 week trial started and they make you call in to speak to a person. It's funny how you can call someone when you want to cancel but you can't reach someone when they've charged you fraudulently.

I spoke with "Lannice" from "customer service" and she tried to talk me into keeping the membership, I refused and requested an email confirmation and that I wouldn't get charged. She confirmed that I was cancelled and would not be charged but that if I changed my mind I could just reactivate my account.

I have the email. This was 5/26/20. Today, 6/20/20 I was charged $34.99. I have replied to Lannice's email 5 times, written a Customer Complaint Form on their site, used their so called "Chat" feature on their website, messaged them on Facebook and someone named AMELIA is now sending me an email saying that "she's sorry to hear that I didn't cancel my membership correctly but she's happy to tell me that they have extended my benefits for 6 months - happy studying!"

I have worked in customer service and this is the WORST EXPERIENCE I HAVE EVER HAD. THe $34.99 came out of my account this morning when I had less than $80 to my name to feed my son and I until my first paycheck on June 30th. This is stealing, fraudulent and not acceptable.

DO NOT SIGN UP FOR THIS COMPANY - they are SCAMMERS!!!!

Accepted a deal from them for 6 month membership, all course tools kits and hard copy diploma. The tools kits and diploma are still locked.
I received a phone call from Moegamat of Shaw Academy on June 16 2020. In this call he offered me a 6 month subscription, my course tool kits, hard copy diploma 'sent directly to my door' and a personal representative if I have any questions or concerns, I agreed as I saw the tool kits as valuable and price reasonable and they charged my PayPal account $139 CAD.
Immediately I logged in to see my new tool kits and diplomas, none were unlocked, so I attempted to click on it to see if it would unlock. No, it immediately charged my account $45 CAD.
I attempted to contact Shaw Academy PayPal account and my personal representative, however I didn't receive a response till I emailed Shaw Academy directly. As I did not receive what I was told I would, I asked for my money back, to which they respond with offering tools kits and diplomas for free as if I wasn't supposed to be receiving them already. Unfortunately, due to not receiving what I was offered initially I am very hesitant to move forward with this company in any capacity, and then after taking a close look at my email, they do not provide receipts for the services that you purchase.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.
I tried out the course after seeing an advertisement on Instagram - 4 weeks for $0 - and after trying it out and realizing I didn't have the time to commit to a full course, I cancelled my membership with their support team via the phone. She told me that I could get another four weeks to finish up the course free of charge, and after confirming with her multiple times that I didn't want to pay and that I would not be willing to pause the course if it meant I would be charged, I accepted the offer.

A day later, I see a charge for $40 on my credit card.

I reached out to another member of their team, who said this in response:

Unfortunately, there is no way at all a refund can be processed for you. Unfortunately, the issue remains that the terms and conditions were made readily available, you have clicked on the button to purchase and it clearly states that a purchase will go through with you clicking and following that process. you have completed the transaction and we have made available the content for which the payment was made. We cannot offer a refund in these circumstances as the revenue has been recognized as per our revenue recognition policies which we cannot alter.

As mentioned, I had never purchased this membership myself (you're forced to input credit card data for the free trial). After trying to clarify this with the team member, Anna, she said:

Unfortunately, we don't have a call support team. It'll be my pleasure to acknowledge all your queries up to your satisfaction. We will be more than happy to help you with all support. If you need any further assistance ever, please contact us back.

I wanted to write this post to discourage people to use Shaw Academy and let others know that it is a scam.

On may 19th I signed up for a 4 week free trial. On June 9th My billing card was charged nearly 100 GBP, a week before the free trial was over
On may 19th I signed up for a 4 week free trial. On June 9th My billing card was charged nearly 100 GBP, a week before the free trial was over. On 15th June I attempted to cancel my account but found out I had already been switched to a premium service. I have been emailing their support asking why my card was charged before the free trial was over and asking for a refund but have been told that they can't refund me.

im being charged and unable to stop the charges. they are not mine. I want my money back.
I am being charged 69.99 with *** that isnt mine. stop *** charging me.